# J C Jacobs Plumbing Co

**Trade:** Plumbing · **Address:** 1156 Washington St, Norwood, MA 02062 · **Phone:** (781) 762-8381 · **Website:** https://www.jcjacobsplumbinginc.com/ · **Languages:** English

**Rating: 2.4/5** (medium confidence) — from 9 reviews across 6 sources.
78% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

J.C. Jacobs Plumbing Co. is a family-owned plumbing, heating and remodeling contractor based in Norwood, Massachusetts, run today by Joseph and Joan Jacobs and operating since 1970. A 2026 obituary for a longtime employee notes he worked as a plumber for the company in Norwood for more than 30 years, pointing to a long-tenured crew.

Its record is genuinely mixed. Google shows a 4.1-star rating from 28 reviews, and several customers describe prompt, same-day service — one got a hot water heater replaced the same day they called — and found the office staff and plumbers easy to work with. But two reviews describe real trouble: one said a service request went unaddressed while the business still invoiced for it, and another described being given the run-around for close to two months over a leak, charged $100 to tighten a clamp, and told the job was finished when water was still filling a barrel.

The Better Business Bureau grades the company A+, though it isn't BBB accredited. For routine plumbing, heating or water heater work in the Norwood area, J.C. Jacobs has a long track record, but given the specific complaints on file, getting a clear written scope and following up promptly if something isn't resolved is a reasonable precaution.

**Strengths:**
- Prompt service — same-day hot water heater replacement cited
- Long local history — family-owned in Norwood since 1970
- Easy to deal with — reviewers praise office staff and plumbers' manner

**Concerns:**
- Unresponsive service — one review said a request went unaddressed but was still billed
- Drawn-out repair — another described a two-month run-around and an incomplete fix

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows a 4.1-star rating from 28 reviews, and BBB grades the company A+ though it is not accredited; the individual reviews on file run from 2019 to 2024 and are genuinely mixed. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=J%20C%20Jacobs%20Plumbing%20Co&query_place_id=ChIJ3a4bdDB-5IkR7KLx8G4gypY) — “Google: 4.1★ from 28 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/plumber/jc-jacobs-plumbing-and-heating-0021-15121) — “Better Business Bureau grade: A+”
- Family-owned and operated since 1970, currently associated with Joseph and Joan Jacobs, offering plumbing, heating, boiler and water heater, and remodeling work in Norwood. _(confidence: high)_
  - [Official Website](https://www.jcjacobsplumbinginc.com) — “A family-owned plumbing, heating, and remodeling contractor in Norwood, Massachusetts, offering plumbing, boiler and water heater service, a…”
  - [Official Website](https://www.jcjacobsplumbinginc.com) — “Company history (self-reported): Family owned and operated since 1970”
  - [Official Website](https://www.jcjacobsplumbinginc.com) — “Ownership (self-reported): Family owned and operated; contacts named are Joseph Jacobs and Joan Jacobs”
- A 2026 obituary for a longtime employee notes he worked as a plumber for the company in Norwood for over 30 years. _(confidence: medium)_
  - [currentobituary.com](https://www.currentobituary.com/obit/264723) — “currentobituary.com — He worked as a plumber for JC Jacobs Plumbing and Heating in Norwood, Massachusetts for over 30 years.”
- Several reviewers describe prompt same-day service, including a same-day hot water heater replacement, and found the office staff and plumbers easy to deal with. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNGamZqUzZ3RRAB!2m1!1s0x0:0x96ca206ef0f1a2ec!3m1!1s2@1:CIHM0ogKEICAgICFjfjS6wE%7C%7C?hl=en) — “5★ Great company who was extremely patient with my during all of my disasters! Appreciate all the work they did!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNScEl6QWlnRRAB!2m1!1s0x0:0x96ca206ef0f1a2ec!3m1!1s2@1:CIHM0ogKEICAgICRpIzAigE%7C%7C?hl=en) — “5★ Answered my call right away! Same day replacement of our hot water heater!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtczYyVjZRRRAB!2m1!1s0x0:0x96ca206ef0f1a2ec!3m1!1s2@1:CIHM0ogKEICAgICms62V6QE%7C%7C?hl=en) — “4★ On time and polite. The office staff and our plumber were very easy to deal with.”
- Two reviews describe real problems: one said the company failed to address a service request yet still invoiced for it, and another described being given the run-around for nearly two months over a leak, charged $100 to tighten a clamp, and told the job was done when it wasn't. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUREaGVDREVREAE!2m1!1s0x0:0x96ca206ef0f1a2ec!3m1!1s2@1:CIHM0ogKEICAgIDDheCDEQ%7C%7C?hl=en) — “1★ I feel the need to call out this business for neither listening to, nor addressing my request for service, and yet, brazenly invoicing me…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyd2ZyRnJ3RRAB!2m1!1s0x0:0x96ca206ef0f1a2ec!3m1!1s2@1:CIHM0ogKEICAgIC2wfrFrwE%7C%7C?hl=en) — “1★ Got the run around for close to two months .charge me 100.00 to tighten a clamp and said the job was done they saw how much work had to b…”
- Specializes in Plumbing _(confidence: high)_
  - [Official Website](https://www.jcjacobsplumbinginc.com) — “J. C. Jacobs Plumbing Co. provides commercial and residential plumbing, heating, boiler and water heater, and kitchen and bathroom remodelin…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/plumber/jc-jacobs-plumbing-and-heating-0021-15121) — “Services offered (Better Business Bureau): heating, plumbing, gas fitting”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/plumber/jc-jacobs-plumbing-and-heating-0021-15121) — “Services offered (Better Business Bureau): heating, plumbing, gas fitting”
  - [Official Website](https://www.jcjacobsplumbinginc.com) — “A family-owned plumbing, heating, and remodeling contractor in Norwood, Massachusetts, offering plumbing, boiler and water heater service, a…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Yelp](https://www.yelp.com/biz/jc-jacobs-norwood-2): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=J%20C%20Jacobs%20Plumbing%20Co&query_place_id=ChIJ3a4bdDB-5IkR7KLx8G4gypY): Listed on this source
- [Exa](https://localitybiz.com/27895681/j-c-jacobs-plumbing-co-norwood): 0 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/plumber/jc-jacobs-plumbing-and-heating-0021-15121): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=J%20C%20Jacobs%20Plumbing%20Co&query_place_id=ChIJ3a4bdDB-5IkR7KLx8G4gypY): 4.1★ from 28 ratings
- [Official Website](https://www.jcjacobsplumbinginc.com): Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “He worked as a plumber for JC Jacobs Plumbing and Heating in Norwood, Massachusetts for over 30 years” — currentobituary.com — https://www.currentobituary.com/obit/264723

## Recent reviews

- **5/5 · Google Reviews · SUSAN DAVIS · 2024-05-02**: Chris was great.
- **1/5 · Google Reviews · Lawrence Balin · 2024-04-11**: I feel the need to call out this business for neither listening to, nor addressing my request for service, and yet, brazenly invoicing me for the "pleasure". When Joe Jacobs (then the plumbing inspector for the Town of Sharon) owned this company, they were recommended by ANOTHER plumber (who was una…
- **4/5 · Google Reviews · M Lieber · 2024-01-02**: Excellent plumbing company.
Looking forward to seeing them this week
- **5/5 · Google Reviews · Amanda Wang · 2023-10-30**: Great company who was extremely patient with my during all of my disasters! Appreciate all the work they did!
- **5/5 · Google Reviews · Jennifer Casey · 2023-03-25**: Answered my call right away! Same day replacement of our hot water heater!
- **5/5 · Google Reviews · Georgie K · 2023-01-12**: Excellent plumbing company.
- **1/5 · Google Reviews · Tim Gearty · 2022-04-22**: Got the run around for close to two months .charge me 100.00 to tighten a clamp and said the job was done they saw how much work had to be done to do the job and I have to call every other day water filled up a large barrel . Way to treat loyal customers.
Then  they say they are too busy to get too …
- **4/5 · Google Reviews · Amanda Parker · 2022-01-08**: On time and polite. The office staff and our plumber were very easy to deal with.
- **5/5 · Google Reviews · Domenica G · 2019-03-05**: Good service. Jacob is a really kind and responsible person. He is gonna help you with your doubts in specially if he is doing some work in a business. Completely recommend.

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Data freshness: last scanned 2026-09-08T18:40:20.913Z.
Cite as: J C Jacobs Plumbing Co — Tavlee (https://tavlee.com/contractor/j-c-jacobs-plumbing-co-norwood)
Source: https://tavlee.com/contractor/j-c-jacobs-plumbing-co-norwood