# Jacuzzi Bath Remodel by Capital

**Trade:** Bathroom Remodel · **Address:** 354 Turnpike St Ste 302, Canton, MA 02021, USA · **Phone:** (833) 888-0364 · **Website:** https://www.bathmo.com/ · **Languages:** English

**Rating: 3.6/5** (high confidence) — from 336 reviews across 8 sources.
88% of sentiment-scored reviews read net-positive. Last 6 months: 33 reviews, 1 negative.

## The honest read

Jacuzzi Bath Remodel by Capital is the Canton-based franchise crew that converts tubs into walk-in showers — a lot of the jobs described are for aging parents whose families needed a safer bathroom, not a full renovation. It's a big operation: 346 Google ratings, 131 on Angi, 212 on Best Pick Reports, and a Better Business Bureau page listing it as an A+ accredited business.

The sales process gets singled out again and again — names like Andre Mosely, Eddie and John Cummings show up dozens of times, described spending an hour or more walking a homeowner through material and warranty options before anyone signs anything. Once a contract is signed, the actual installation is frequently a single-day job: crews pull an old tub and vanity and have a new walk-in shower running in under six hours in one case, protecting floors and furniture along the way.

The company's size also means real, specific complaints show up too. A 2025 review describes a $19,000 charge for one stand-up shower for an elderly veteran and calls the pricing predatory; another 2025 account says a job quoted at three days took five months; a 2024 review alleges the crew doing the work was not actually licensed as the sales team claimed. A February 2026 review describes high-pressure sales tactics and says a phone number given to the company was sold on to spam and phishing calls, and more than one customer describes going weeks without a returned call after signing.

For a straightforward tub-to-shower conversion, the volume of detailed positive reviews about the install itself is real — but given the pricing and follow-through complaints on file, get a written, itemized quote and confirm licensing and warranty terms before signing anything.

**Strengths:**
- Thorough consultations — sales reps spend an hour or more on materials and pricing
- Fast turnarounds — most tub-to-shower conversions finish within a single day
- Careful crews — installers are described protecting floors and furniture during demolition
- Safety conversions — several jobs replace a tub for an aging parent's safety

**Concerns:**
- Price complaints — a 2025 review calls a $19,000 single-shower job predatory
- Timeline slippage — past reviews describe jobs quoted at days stretching to months
- Licensing dispute — a 2024 review alleges the crew was not licensed as claimed
- Sales pressure — a 2026 review describes high-pressure tactics and a sold phone number

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Better Business Bureau accredited business rated A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/canton/profile/bathroom-remodel/bath-makeover-by-capital-llc-0021-542019/customer-reviews) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/canton/profile/bathroom-remodel/bath-makeover-by-capital-llc-0021-542019/customer-reviews) — “Listed certification: BBB Accredited Business”
- Sales consultants are described spending an hour or more walking through material, pricing and warranty options before a customer signs _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGVWVYaFZTVWswVkVsa2FYTTFXR1UyUlVodE1GRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOkFUeXhVSUk0VElkaXM1WGU2RUhtMFE%7C%7C?hl=en) — “5★ I contacted Jacuzzi and John, the sales rep, came and spent several hours explaining the product as well as the project that I wanted to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21FeU5HVjBRbXh6UTJ0d1IyaHFOakpKV1c1SE1GRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOmEyNGV0QmxzQ2twR2hqNjJJWW5HMFE%7C%7C?hl=en) — “5★ Eddie came out to our home. Looked at our current bathroom, suggested many options for us, based upon our needs,NOT what he wanted to sel…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tFMGVGaDJXa1J2VVUxUmIwWmxObFJVUkhGTFJVRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOkE0eFh2WkRvUU1Rb0ZlNlRURHFLRUE%7C%7C?hl=en) — “5★ The representative was very knowledgeable and took time to explain everything.  When the workers came to do the remodeling they were resp…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOVWJWQm5TSGRUWmpWMlpYTlFSbnAzZVVsRmJGRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjNUbVBnSHdTZjV2ZXNQRnp3eUlFbFE%7C%7C?hl=en) — “5★ John & Andre were excellent. Very friendly, professional, explained everything they would be doing & showed us pictures of what they coul…”
- Tub-to-walk-in-shower conversions are frequently completed in a single day, in one case under six hours _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1dGVUbExSVmd6VUZOUVQwcDFhRkZuU2tZMVVWRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOk5teTlLRVgzUFNQT0p1aFFnSkY1UVE%7C%7C?hl=en) — “4★ We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and g…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkTFkyNXRhMEZ3VFd0bWMyTnllbW8xV0VoemJXYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjdLY25ta0FwTWtmc2Nyemo1WEhzbWc%7C%7C?hl=en) — “5★ Everything John Cummings promised was delivered today. One day installation to convert a shower/tub to a shower with safety rails and soa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wSmVHbG9kVGRoZEhZdE1VSnVPVkp0VTJwQlVsRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOnpJeGlodTdhdHYtMUJuOVJtU2pBUlE%7C%7C?hl=en) — “5★ We had a great experience with Jacuzzi Bath - from start to finish. Andre Mosely was our sales rep and he was very detail oriented, atten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOVGREZ3RRMGw2VFVSSE5IcE1NbFp1TURGTk9XYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjNTdDgtQ0l6TURHNHpMMlZuMDFNOWc%7C%7C?hl=en) — “5★ We had a walk in shower installed for my parents for safety reasons. John was great to work with, he answered all of my questions and con…”
- Installation crews are described taking care to protect floors and furniture during demolition _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tFMGVGaDJXa1J2VVUxUmIwWmxObFJVUkhGTFJVRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOkE0eFh2WkRvUU1Rb0ZlNlRURHFLRUE%7C%7C?hl=en) — “5★ The representative was very knowledgeable and took time to explain everything.  When the workers came to do the remodeling they were resp…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GV01raHNXVTVQUVhsME5YTXRWMkZMUzBKYVkxRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOmFWMkhsWU5PQXl0NXMtV2FLS0JaY1E%7C%7C?hl=en) — “5★ The Jacuzzi Team removed an old shower/tub unit, and a sink vanity. They also had to remove the toilet for the renovation. The gentlemen …”
- Several jobs specifically replace a tub with a walk-in shower for an aging parent's safety _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOVGREZ3RRMGw2VFVSSE5IcE1NbFp1TURGTk9XYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjNTdDgtQ0l6TURHNHpMMlZuMDFNOWc%7C%7C?hl=en) — “5★ We had a walk in shower installed for my parents for safety reasons. John was great to work with, he answered all of my questions and con…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1dGVUbExSVmd6VUZOUVQwcDFhRkZuU2tZMVVWRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOk5teTlLRVgzUFNQT0p1aFFnSkY1UVE%7C%7C?hl=en) — “4★ We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and g…”
- A 2025 review describes a $19,000 charge for a single stand-up shower installation and calls the pricing predatory _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KNFJWVkVVamRLZDA5c1FrcE1Na3A0UWtseVpWRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOmJ4RVVEUjdKd09sQkpMMkp4QklyZVE%7C%7C?hl=en) — “1★ This company took advantage of a 77-year-old Vietnam veteran and charged over $19,000 for the installation of a single stand-up shower. F…”
- A 2025 review describes a job quoted at three days that took five months to complete _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poV01qa3phWFZ3VWtSM1dXUkNkRk5hWXpkUWJtYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjhWMjkzaXVwUkR3WWRCdFNaYzdQbmc%7C%7C?hl=en) — “1★ The whole process of upgrading our major  bathroom was a nightmare. The project was to be done in 3 days in about  2 weeks  but took over…”
- A 2024 review alleges the sales team falsely claimed the installation crew was fully licensed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUMzZMazNnRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CIHM0ogKEICAgICT36Lk3gE%7C%7C?hl=en) — “1★ PLEASE BE AWARE! I Hired Jacuzzi Bath Remodels to remove a tub and replace it with a stand-up shower on my rental property. It was import…”
- A February 2026 review describes high-pressure sales tactics and a phone number sold on to spam and phishing calls _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205a1RXNUpPR013WTNSQlpYTnZNMk5VWlhGelIxRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOm9kTW5JOGMwY3RBZXNvM2NUZXFzR1E%7C%7C?hl=en) — “1★ A high pressure salesperson will come to your home and continuously push you to decide today to get a deal and an extra special discount …”
- Multiple reviews describe going weeks without a returned call after signing a contract _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCdFdteG5NWFZ5YmtKU1dXdGZWREpuYVc5UVozYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOlBtWmxnMXVybkJSWWtfVDJnaW9QZ3c%7C%7C?hl=en) — “1★ Unfortunately every part of our install was a lie. Was not the consultant that came outs fault . Infact he was more responsive than an en…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGNnA3Q2V3EAE!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CIHM0ogKEICAgIDF6p7Cew%7C%7C?hl=en) — “1★ VERY DISAPPOINTED !!!!!!! Andrew K and Rob R both came to my home, and was excited about my new bath remodeling.  Rob did some measuremen…”
- Tub-to-walk-in-shower conversion _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wSmVHbG9kVGRoZEhZdE1VSnVPVkp0VTJwQlVsRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOnpJeGlodTdhdHYtMUJuOVJtU2pBUlE%7C%7C?hl=en) — “5★ We had a great experience with Jacuzzi Bath - from start to finish. Andre Mosely was our sales rep and he was very detail oriented, atten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1dGVUbExSVmd6VUZOUVQwcDFhRkZuU2tZMVVWRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOk5teTlLRVgzUFNQT0p1aFFnSkY1UVE%7C%7C?hl=en) — “4★ We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and g…”
- Bathroom fixture and vanity replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GV01raHNXVTVQUVhsME5YTXRWMkZMUzBKYVkxRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOmFWMkhsWU5PQXl0NXMtV2FLS0JaY1E%7C%7C?hl=en) — “5★ The Jacuzzi Team removed an old shower/tub unit, and a sink vanity. They also had to remove the toilet for the renovation. The gentlemen …”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GV01raHNXVTVQUVhsME5YTXRWMkZMUzBKYVkxRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOmFWMkhsWU5PQXl0NXMtV2FLS0JaY1E%7C%7C?hl=en) — “5★ The Jacuzzi Team removed an old shower/tub unit, and a sink vanity. They also had to remove the toilet for the renovation. The gentlemen …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkTFkyNXRhMEZ3VFd0bWMyTnllbW8xV0VoemJXYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjdLY25ta0FwTWtmc2Nyemo1WEhzbWc%7C%7C?hl=en) — “5★ Everything John Cummings promised was delivered today. One day installation to convert a shower/tub to a shower with safety rails and soa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wSmVHbG9kVGRoZEhZdE1VSnVPVkp0VTJwQlVsRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOnpJeGlodTdhdHYtMUJuOVJtU2pBUlE%7C%7C?hl=en) — “5★ We had a great experience with Jacuzzi Bath - from start to finish. Andre Mosely was our sales rep and he was very detail oriented, atten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOVGREZ3RRMGw2VFVSSE5IcE1NbFp1TURGTk9XYxAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOjNTdDgtQ0l6TURHNHpMMlZuMDFNOWc%7C%7C?hl=en) — “5★ We had a walk in shower installed for my parents for safety reasons. John was great to work with, he answered all of my questions and con…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1dGVUbExSVmd6VUZOUVQwcDFhRkZuU2tZMVVWRRAB!2m1!1s0x0:0xb5473e561156c3c8!3m1!1s2@1:CAIQACodChtycF9oOk5teTlLRVgzUFNQT0p1aFFnSkY1UVE%7C%7C?hl=en) — “4★ We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and g…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Jacuzzi%20Bath%20Remodel%20by%20Capital&query_place_id=ChIJg3DBlgKD5IkRyMNWEVY-R7U): 4.6★ from 349 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Jacuzzi%20Bath%20Remodel%20by%20Capital&query_place_id=ChIJg3DBlgKD5IkRyMNWEVY-R7U): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/canton/profile/bathroom-remodel/bath-makeover-by-capital-llc-0021-542019/customer-reviews): 4.1★ from 56 ratings
- [Official Website](https://www.bathmo.com): 16 yrs in business · Self-reported profile and service details
- [Best Pick Reports](https://www.bestpickreports.com/bathtub-and-shower-conversions/boston/jacuzzi-bath-remodel-by-capital): Listed on this source
- [Best Pick Reports](https://www.bestpickreports.com/bathtub-and-shower-conversions/boston/jacuzzi-bath-remodel-by-capital): 4.6★ from 212 ratings
- [Angi](https://www.angi.com/companylist/us/ma/canton/bathtub-refinishing.htm): 4.6★ from 131 ratings
- [Exa](https://www.guildquality.com/profile/bath-makeover-by-capital?tab=reviews): 5 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.CapitalConstruction.96316363.html): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Jeff Soule · 2026-06-30**: Had a great visit after a fast call back

Both the visit, by Andre and the phone, Brett, were totally professional!!

Now... It its in my court .. to decide what to do...
But I still can't get a quote... Oh well

Worth the call for sure!!!
- **1/5 · Google Reviews · Dottie OLeary · 2026-06-26**: We are in the middle of installation right now at my elderly mother’s house.  She spent A LOT more money than we hoped to spend because she wanted the Jacuzzi name.  The sales person did his job and said all the right things.  He said it’ll be done in 2 days, possibly part of a 3rd day.  This was co…
- **5/5 · Google Reviews · Paul Silvia · 2026-06-20**: From the time he walked into our house until the time he left we felt like we were sitting with family. His confidence and knowledge of the product and service were comforting explained everything extremely attentive to our needs and concerns.he brought awareness and knowledge to things we never tho…
- **5/5 · Google Reviews · Jay McDonnell · 2026-06-18**: Eddie came to the house. Explained everything so that everything was understood.
- **4/5 · Google Reviews · Vittoria Dimatteo (Vitti) · 2026-05-30**: We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and go over everything. They were very polite and knowledgeable and were able to answer all our questions. The price was more than what we thought it should be but for …
- **5/5 · Google Reviews · Philip Kelly · 2026-05-20**: We had a walk in shower installed for my parents for safety reasons. John was great to work with, he answered all of my questions and concerns. The install was done in one day and we were impressed with the final result. Would definitely recommend!
- **5/5 · Google Reviews · Marie Smith · 2026-05-16**: Eddie came out to our house  and can’t wait to start the bathroom project!
- **5/5 · Google Reviews · Lou Puccio · 2026-05-15**: Eddie came out to our home. Looked at our current bathroom, suggested many options for us, based upon our needs,NOT what he wanted to sell us.

He was very professional and knowledgeable. Spent a good deal of time with us. Explained everything. We are very impressed with him.
- **5/5 · Google Reviews · Jill Odice · 2026-05-12**: Phillip is a great salesman. He answered all our questions.
Thanks.
- **5/5 · Google Reviews · Kristine Foley · 2026-05-08**: Eddie came to our home, very knowledgeable and efficient.  Can’t wait for our new bathroom!

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Data freshness: last scanned 2026-07-31T15:59:21.862Z.
Cite as: Jacuzzi Bath Remodel by Capital — Tavlee (https://tavlee.com/contractor/jacuzzi-bath-remodel-by-capital-canton)
Source: https://tavlee.com/contractor/jacuzzi-bath-remodel-by-capital-canton