--- title: "Jelly Belly's Pools & Spas" description: "Jelly Belly's Pools & Spas states it has been in business 28 years, and its website lists a service area that includes Westfield, Agawam, West Springfield," doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Jelly Belly's Pools & Spas **Trade:** Pool Cleaning · **Address:** 58 Southwick Rd, Westfield, MA 01085 · **Phone:** (413) 568-1700 · **Website:** https://www.jellybellyspoolsandspas.com/ · **Languages:** English **Rating: 2.5/5** (medium confidence) — from 6 reviews across 5 sources. 33% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 2 negative. ## The honest read Jelly Belly's Pools & Spas states it has been in business 28 years, and its website lists a service area that includes Westfield, Agawam, West Springfield, Springfield, Holyoke and Chicopee. Its home improvement contractor registration, held by Jelly Belly's Pools & Spas, Inc., is active on the state registry. A 2024 westernmassnews.com story said Jelly Belly's had over 220 models in stock for visitors to The Big E looking for a hot tub or spa. In a 2024 story, westernmassnews.com also said the company was offering financing options for customers at The Big E. A recent customer who bought a hot tub from the company says the heater was never connected when the crew came to open the pool this year, and that a technician who said he would come never showed up. A recent customer seeking a pool inspection says calls went unreturned, and when someone was finally reached, he said all he could do was tell whether it was running and whether the liner looked good. A 2025 customer said a technician found cracked light lenses after a small leak in a hot tub bought from the company a few years earlier, had the parts with him and took care of it while the tub was under warranty. That 2025 customer also praised the pricing on chemicals in the store, even compared to Amazon. A 2025 customer who opted for an upgrade said the team walked them through the options, explained everything clearly and completed the work on time. A 2025 customer who called for service on a three-week-old pool pump and filter said they arrived on day 3 with no call or notice, stayed 35 minutes, and that the problem turned out to be a blown outlet; that customer called the $250 service charge totally unreasonable. A 2023 BuildZoom reviewer said that after opting for a Bullfrog hot tub instead of a pool, the prices kept increasing, and when they asked for their 5K deposit back, he kept it, citing a contract with 3 days to cancel. **Strengths:** - Warranty hot tub repair — a 2025 customer said the technician had the parts with him - Chemical pricing — a 2025 customer praised in-store prices versus Amazon **Concerns:** - Missed follow-up — a recent customer says a technician never showed up - Unreturned calls — a recent customer seeking a pool inspection got no callback - Service call charge — a 2025 customer called $250 for 35 minutes unreasonable - Kept deposit — a 2023 BuildZoom reviewer said a 5K deposit was kept ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Rated 3.7 stars on Google from 107 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Jelly%20Belly's%20Pools%20%26%20Spas&query_place_id=ChIJeRShsI4e54kRpa3OHUAe7kg) — “Google: 3.7★ from 107 ratings” - Home improvement contractor registration 126929, held by Jelly Belly's Pools & Spas, Inc., is active on the state registry _(confidence: high)_ - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 126929 registry-verified active — registry holder of record: JELLY BELLY'S POOLS & SPAS, INC.” - States it has been in business 28 years _(confidence: medium)_ - [Official Website](https://www.jellybellyspoolsandspas.com) — “Self-reported 28 years in business” - Its website lists a service area including Westfield, Agawam, West Springfield, Springfield and Holyoke _(confidence: medium)_ - [Official Website](https://www.jellybellyspoolsandspas.com) — “Stated service area (self-reported): Westfield, Agawam, West Springfield, Southwick, Springfield, Longmeadow, East Longmeadow, Holyoke, Chic…” - A 2024 westernmassnews.com story said it had over 220 models in stock at The Big E _(confidence: medium)_ - [westernmassnews.com](https://www.westernmassnews.com/2024/09/18/over-220-hot-tub-models-stock-jelly-bellys-pools-spas/) — “westernmassnews.com — You’re in luck if you’re at The Big E and looking for a hot tub or spa, as Jelly Belly’s has over 220 models in stock.” - A 2025 customer said a technician had the parts with him and fixed a hot tub leak under warranty _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=5255171075914771877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Purchased an artesian hot tub from them a few years ago. Had a small leak recently and the technician found cracked light lenses. Had the…” - A recent customer says the heater was not connected when the pool was opened and a technician never showed up _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=5255171075914771877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ We bought a hot tub from Jelly Belly Pools last year and had a great experience, which is why this has been disappointing. Last fall, whe…” - A recent customer seeking a pool inspection says calls went unreturned _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=5255171075914771877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Tried to get a pool inspection never got a call back after calling a bunch of times and when I finally got a hold of someone the guy just…” - A 2025 customer called a $250 service charge for a 35-minute pump visit unreasonable _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=5255171075914771877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Called for service on a 3 week old pool pump/filter. Curt, unprofessional woman on phone would not tell me when they would be coming; to…” - A 2023 BuildZoom reviewer said a 5K deposit was kept after prices kept increasing _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/jelly-bellys-pools-spas-inc-ma) — “1★ NO SERVICE. INITALLY WAS GETTING A POOL BUT IT WAS GOING TO BE TOO CLOSE TO MY LEACH FIELD. SO I OPTED FOR A HOT TUB SINCE HE ALREADY HAD…” - Hot tub repair _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=5255171075914771877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Purchased an artesian hot tub from them a few years ago. Had a small leak recently and the technician found cracked light lenses. Had the…” ## License Status: **active** (#126929, hic) — verified against the official MA state registry on 2026-09-29, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Official Website](https://www.jellybellyspoolsandspas.com): 28 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Jelly%20Belly's%20Pools%20%26%20Spas&query_place_id=ChIJeRShsI4e54kRpa3OHUAe7kg): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/jelly-bellys-pools-spas-inc-ma): 1.0★ from 1 ratings - [Exa](https://www.bullfrogspas.com/dealers/jelly-bellys-pools-spas/): 0 web mentions across the open web (each linked to its source) - [Google](https://www.google.com/maps/search/?api=1&query=Jelly%20Belly's%20Pools%20%26%20Spas&query_place_id=ChIJeRShsI4e54kRpa3OHUAe7kg): 3.7★ from 107 ratings ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Jelly Belly’s Pools and Spas is offering a multitude of financing options for customers at The Big E” — westernmassnews.com (2024-09-22) — https://www.westernmassnews.com/2024/09/22/jelly-bellys-pools-spas-offers-financing-options-buyers-big-e/ - “You’re in luck if you’re at The Big E and looking for a hot tub or spa, as Jelly Belly’s has over 220 models in stock.” — westernmassnews.com (2024-09-18) — https://www.westernmassnews.com/2024/09/18/over-220-hot-tub-models-stock-jelly-bellys-pools-spas/ ## Recent reviews - **1/5 · Google Reviews · Michele Bartolucci · 2026-05-26**: We bought a hot tub from Jelly Belly Pools last year and had a great experience, which is why this has been disappointing. Last fall, when scheduling our pool opening for this season, I also asked to have our heater hooked up. When the crew came to open the pool this year, the heater was never conn… - **1/5 · Google Reviews · Sir Alfee · 2026-05-25**: Tried to get a pool inspection never got a call back after calling a bunch of times and when I finally got a hold of someone the guy just starts listing what he can’t do which is everything. Literally said all he can do is tell me if it’s running and the liner looks good I’m like I’m not a retard I … - **5/5 · Google Reviews · Joe Valentino · 2025-11-18**: Purchased an artesian hot tub from them a few years ago. Had a small leak recently and the technician found cracked light lenses. Had the parts with him and got it all taken care of while the tub was still under warranty. Great customer service and great pricing on the chemicals in store, even compa… - **5/5 · Google Reviews · Sandra N · 2025-09-26**: From start to finish, my experience with Jelly Belly Spas was nothing short of exceptional. The customer service was top-tier—friendly, responsive, and genuinely focused on making sure I had everything I needed. It’s rare to find a team so committed to going above and beyond, but that’s exactly what… - **1/5 · Google Reviews · Sharon Jacobs · 2025-08-04**: Called for service on a 3 week old pool pump/filter. Curt, unprofessional woman on phone would not tell me when they would be coming; tomorrow, 4 days or 4 years and someone would call me back. 9 a.m. day 3 they are at my door with no call or notice. Turns out my outlet blew since it worked on a … - **1/5 · BuildZoom · Tracy P. · 2023-06-18**: NO SERVICE. INITALLY WAS GETTING A POOL BUT IT WAS GOING TO BE TOO CLOSE TO MY LEACH FIELD. SO I OPTED FOR A HOT TUB SINCE HE ALREADY HAD MY 5K. HE KEPT INCREASING HIS PRICES FOR A BULL FROG HOT TUB AND I REQUESTED MY DEPOSIT BACK. HE KEPT MY DEPOSIT SINCE HIS CONTRACT SAYS YOU HAVE 3 DAYS TO CANCEL… --- Data freshness: last scanned 2026-09-29T05:58:51.427Z. Cite as: Jelly Belly's Pools & Spas — Tavlee (https://tavlee.com/contractor/jelly-belly-s-pools-and-spas-westfield) Source: https://tavlee.com/contractor/jelly-belly-s-pools-and-spas-westfield ## Sitemap [Full site index](https://tavlee.com/sitemap.md)