--- title: "JND Plumbing & Mechanical" description: "On a Friday night, a customer with a seized shower cartridge said Josh answered the phone, diagnosed the problem over the phone and sent one of his plumber" doc_version: "2026-10-15" last_updated: "2026-10-15" --- # JND Plumbing & Mechanical **Trade:** Plumbing · **Address:** 44 Primrose St, Waterbury, CT 06708 · **Phone:** (203) 206-7796 · **Website:** https://jndplumbingservices.com/ · **Languages:** English **Rating: 3.8/5** (medium confidence) — from 25 reviews across 5 sources. 96% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 0 negative. ## The honest read On a Friday night, a customer with a seized shower cartridge said Josh answered the phone, diagnosed the problem over the phone and sent one of his plumbers, Kristin, who repaired it. The company's website says it has over a decade and a half of experience and lists a service area that includes Waterbury, Bristol, Cheshire, Naugatuck, Southington and Watertown. A recent customer said Josh replaced their well tank within four days of being contacted and was honest about parts, labor and what the job entailed. A recent customer named Josh as the owner and called the prices very fair. A 2025 customer said that when what seemed to be a main sewer line clog hit, Josh sent his partner, who was there from 10 pm to 3 am, and the pipe to the septic tank turned out to have collapsed. That 2025 customer said Josh came first thing in the morning and spent the day performing the pipe repair. A 2025 reviewer who has renovated several properties said that on one flip, a water heater job was difficult because the wiring was not up to code, and after the reviewer's electrician repaired it, Joshua came back numerous times to get the job done. A 2025 customer with a burst pipe said they called at 8 AM, he was there by 9 AM, and the issue was fixed within 20 minutes. A 2025 customer said a sewer backup in a basement bathroom was squared away the same day, on a Sunday. A 2023 customer said Josh fixed two leaks, one in the kitchen and one in the bathtub, and explained what the issues were as he worked. A 2024 customer said they needed him for a bathroom renovation and that his pricing was fair. A 2025 customer called the job extremely expensive and the owner disrespectful, saying he spent about three hours on a garbage disposal he knew would not work and objecting to the labor charges. **Strengths:** - Same-day sewer fix — a 2025 customer said a Sunday backup was squared away - Fair pricing — a recent customer called the prices very fair - Explains the work — a 2023 customer said Josh explained the issues while working - Quick arrival — a 2025 customer said he came within an hour of the call **Concerns:** - Labor charges — a 2025 customer called the job extremely expensive ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A customer said Josh diagnosed a seized shower cartridge over the phone on a Friday night and sent a plumber who repaired it _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOV01YRlFlRXhHTmtOS1RXdEVRMUJqZHkxbWIwRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOjNWMXFQeExGNkNKTWtEQ1Bjdy1mb0E%7C%7C?hl=en-US) — “5★ I had a problem on a Friday night: seized up shower cartridge/handle. Josh answered the phone and immediately diagnosed the problem over …” - A recent customer said Josh replaced their well tank within four days and was honest about parts and labor _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ocGN6TmlhREo1VDE5dE1uVndlbTlKZEdadE4wRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOmhpczNiaDJ5T19tMnVwem9JdGZtN0E%7C%7C?hl=en-US) — “5★ Josh came out and replaced our well tank within 4 days of reaching out out to him. He was very professional, install was very neat and cl…” - A 2025 customer said a collapsed septic pipe was diagnosed overnight and repaired the next day _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pVM1dFZE1jVXRWZGpsVFIyY3lXaTFoVUhKTFFWRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOjU3WEdMcUtVdjlTR2cyWi1hUHJLQVE%7C%7C?hl=en-US) — “5★ Josh is an excellent plumber and an even better man. He has helped me under multiple dire emergencies, always there quickly when needed a…” - A 2025 customer said a burst pipe was fixed within 20 minutes after he arrived within an hour of the call _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBMjhpSjN3RRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CIHM0ogKEICAgMCA28iJ3wE%7C%7C?hl=en-US) — “5★ Just had JND plumbing here for a pipe that burst. Called at 8 AM and he was here by 9 AM. The issue fixed within 20 min. Very knowledgeab…” - A 2025 customer said a basement bathroom sewer backup was handled the same day, on a Sunday _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaRmJWZDBWRk50TFc1dGRHSXhPSE52YzBKa09HYxAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOlZFbVd0VFNtLW5tdGIxOHNvc0JkOGc%7C%7C?hl=en-US) — “5★ Sewer backup in the basement bathroom, was squared away same day. On a Sunday too! Highly recommended” - A 2023 customer said Josh fixed two leaks and explained the issues while working _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGeHVxTGhRRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CIHM0ogKEICAgIDFxuqLhQE%7C%7C?hl=en-US) — “5★ Josh is a personable and experienced plumber who is great to work with. He not only fixed two leaks (one in the kitchen and one in the ba…” - A recent customer called the prices very fair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aaWJVRnZjMjF4Y1RoWFZrTk1YMWwwVm5KdVdVRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOmZibUFvc21xcThXVkNMX1l0VnJuWUE%7C%7C?hl=en-US) — “5★ Josh the owner of JND Plumbing Is very professional, polite, and courtesy, Prices are very fair great people to work with. We will defini…” - A 2025 customer called the job extremely expensive and the owner disrespectful over labor charges on a garbage disposal _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURna2NxUldnEAE!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CIHM0ogKEICAgMDgkcqRWg%7C%7C?hl=en-US) — “1★ Extremely expensive the owner was disrespectful. He was trying to put my garbage disposal that he knew it wasn’t gonna work and he still …” - The company says it has over a decade and a half of experience _(confidence: medium)_ - [Official Website](https://jndplumbingservices.com) — “About (self-reported, verbatim): JND Plumbing & Mechanical was built on a simple idea: treat every customer like family. With over a decade …” - Its website lists a service area of Waterbury and nearby towns including Bristol, Cheshire, Naugatuck and Southington _(confidence: medium)_ - [Official Website](https://jndplumbingservices.com) — “Stated service area (self-reported): Waterbury, Bristol, Woodbury, Southington, Cheshire, Wolcott, Middlebury, Naugatuck, Watertown, Plymout…” - 4.8 stars from 25 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=JND%20Plumbing%20%26%20Mechanical&query_place_id=ChIJeVq213u4Gi0RBcwUD0VPWek) — “Google: 4.8★ from 25 ratings” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOV01YRlFlRXhHTmtOS1RXdEVRMUJqZHkxbWIwRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOjNWMXFQeExGNkNKTWtEQ1Bjdy1mb0E%7C%7C?hl=en-US) — “5★ I had a problem on a Friday night: seized up shower cartridge/handle. Josh answered the phone and immediately diagnosed the problem over …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pVM1dFZE1jVXRWZGpsVFIyY3lXaTFoVUhKTFFWRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CAIQACodChtycF9oOjU3WEdMcUtVdjlTR2cyWi1hUHJLQVE%7C%7C?hl=en-US) — “5★ Josh is an excellent plumber and an even better man. He has helped me under multiple dire emergencies, always there quickly when needed a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBMjhpSjN3RRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CIHM0ogKEICAgMCA28iJ3wE%7C%7C?hl=en-US) — “5★ Just had JND plumbing here for a pipe that burst. Called at 8 AM and he was here by 9 AM. The issue fixed within 20 min. Very knowledgeab…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGeHVxTGhRRRAB!2m1!1s0x0:0xe9594f450f14cc05!3m1!1s2@1:CIHM0ogKEICAgIDFxuqLhQE%7C%7C?hl=en-US) — “5★ Josh is a personable and experienced plumber who is great to work with. He not only fixed two leaks (one in the kitchen and one in the ba…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Reddit](https://www.reddit.com/r/hvacadvice/comments/169291d/builder_says_our_hvac_system_will_work_but_2/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=JND%20Plumbing%20%26%20Mechanical&query_place_id=ChIJeVq213u4Gi0RBcwUD0VPWek): 4.8★ from 25 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=JND%20Plumbing%20%26%20Mechanical&query_place_id=ChIJeVq213u4Gi0RBcwUD0VPWek): Listed on this source - [Official Website](https://jndplumbingservices.com): Self-reported profile and service details - [Local News](https://www.connecticutbusinessesnearme.com/waterbury/plumbers/jnd-plumbing-mechanical): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Carl Miele · 2026-06-23**: Josh the owner of JND Plumbing Is very professional, polite, and courtesy, Prices are very fair great people to work with. We will definitely call them again and recommend him to our friends and family. - **5/5 · Google Reviews · Casey Gregory · 2026-06-19**: Josh came out and replaced our well tank within 4 days of reaching out out to him. He was very professional, install was very neat and clean. He was flat out honest about parts and labor and what the job entails. He got it done in a timely fashion. If your looking for honest, good quality work that … - **5/5 · Google Reviews · Jeff G · 2026-04-27**: I had a problem on a Friday night: seized up shower cartridge/handle. Josh answered the phone and immediately diagnosed the problem over the phone and reassured me it could fixed. Sent one of his plumbers out (Kristin) who did a great job repairing it. Highly recommend!! - **5/5 · Google Reviews · Joseph Bracone · 2026-03-26**: Had a hot water heater replaced by jdn it was an absolute pleasure. They were great, professional and talented. - **5/5 · Google Reviews · Deborah Grace · 2025-11-16**: Josh has been our plumber for two years. Every time there’s an issue with this old house he’s our go to. From shower leaks, toilet repair, new Installations, to septic line burst he’s got it covered. Professional quality service fairly priced. Nothing but positive experiences. As a bonus Josh is fr… - **5/5 · Google Reviews · Sarah White · 2025-11-16**: Josh is an excellent plumber and an even better man. He has helped me under multiple dire emergencies, always there quickly when needed and always for a fair price. Most recently, I had what seemed to be a main sewer line clog. He immediately sent his partner to assist - and she was here from 10 pm … - **5/5 · Google Reviews · Marlene Roque · 2025-11-01**: They did amazing our shower finally works now didn’t take long at all either I’m very appreciative of their work! And greatful. - **5/5 · Google Reviews · Melinda Diaz · 2025-09-27**: Amazing with communication and updates on arrival time. Joshua and Kristen are who I'd recommend. Kristen showed up and had the knowledge of what was the problem within seconds. - **5/5 · Google Reviews · David Romero · 2025-08-27**: Joshua is hands down one of the greatest plumbers I have ever worked with. He had worked on Several properties that I have renovated and always took the time to explain what is going on. On one of my flip properties There was a water heater that was very Difficult because the previous owner didn’t h… - **5/5 · Google Reviews · Antonio Stasolla · 2025-06-23**: Sewer backup in the basement bathroom, was squared away same day. On a Sunday too! Highly recommended --- Data freshness: last scanned 2026-10-13T10:09:40.264Z. 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