# Joe & Son Appliance **Trade:** Appliance Repair · **Address:** 73 Shank Painter Rd, Provincetown, MA 02657 · **Phone:** (508) 487-0983 · **Website:** https://www.joeandsonappliance.com/ · **Languages:** English **Rating: 2.1/5** (low confidence) — from 6 reviews across 4 sources. 50% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read Joe & Son Appliance Center sells and services major appliance brands from Provincetown and also lists commercial refrigeration service. The BBB profile lists an A+ grade, while the customer accounts are much more uneven. A recent August 2026 reviewer says the shop has consistently taken care of their family. But the detailed complaints are hard to ignore: a February 2026 customer described months of unanswered calls over defective appliances and an unannounced, confrontational visit, while a December 2025 reviewer described repeated missed appointments, a misdiagnosis, and $400 spent without a repair. Older accounts point in both directions. In 2024 a reviewer praised emergency help, but in 2023 another described repeated unanswered calls when a freezer failed; a 2022 customer said a technician quickly identified a range problem but that service access was difficult. It may suit a customer who can get a clear service commitment upfront. Before buying or booking, confirm who owns the repair, expected response times, appointment windows, and the warranty path for an appliance that remains defective. **Strengths:** - Major-brand service — BBB lists appliance sales and service - Commercial refrigeration — BBB lists commercial refrigeration service - Recent loyalty — one 2026 reviewer recommends the shop **Concerns:** - Service follow-through — detailed 2026 complaint cites months without resolution - Missed appointments — 2025 reviewer reported three missed scheduled visits - Repair outcome — 2025 reviewer paid for an unsuccessful dishwasher repair **Where sources disagree:** - A recent positive family recommendation conflicts with detailed 2025–2026 complaints about service response and repair follow-through. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB lists sales and service of major appliance brands and commercial refrigeration services _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “Services offered (Better Business Bureau): sales and service of all major brands of appliances, commercial refrigeration services” - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “BBB identifies Joe & Son Appliance Center, Inc. at 73 Shank Painter Rd in Provincetown and says it sells and services major appliance brands…” - BBB lists an A+ grade _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “BBB identifies Joe & Son Appliance Center, Inc. at 73 Shank Painter Rd in Provincetown and says it sells and services major appliance brands…” - A 2026 reviewer described longstanding positive family experience _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paUU5rWklOMVpGTmxOcWEwSm9OVGMzVm5kS2NsRRAB!2m1!1s0x0:0x5c1a72b9b57033a1!3m1!1s2@1:CAIQACodChtycF9oOjZQNkZIN1ZFNlNqa0JoNTc3VndKclE%7C%7C?hl=en) — “5★ Where to start.. these guys have always taken care of me and my family. Would recommend to anyone! A very well established local family r…” - A 2026 customer described prolonged service and communication failures after defective appliance purchases _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twcGVqUk9Oa2t6VjBoS2EwOU5jME5SWTNOWWIzYxAB!2m1!1s0x0:0x5c1a72b9b57033a1!3m1!1s2@1:CAIQACodChtycF9oOkppejRONkkzV0hKa09Nc0NRY3NYb3c%7C%7C?hl=en) — “1★ Bought 3 expensive appliances from them, Fridge Dishwasher and oven. Fridge and dishwasher were defective from the start. Was told they c…” - A 2025 reviewer described missed appointments and an unsuccessful dishwasher repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGc09GVnFibkJKYUROTWVEUm1lbE41UW01Uk1GRRAB!2m1!1s0x0:0x5c1a72b9b57033a1!3m1!1s2@1:CAIQACodChtycF9oOjFsOFVqbnBJaDNMeDRmelN5Qm5RMFE%7C%7C?hl=en) — “1★ 1. Did not show up at the scheduled time 3 times 2. Misdiagnosed the issue with the dishwasher - paid $200 for a part that did not fix …” - Specializes in Appliance Repair _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “Services offered (Better Business Bureau): sales and service of all major brands of appliances, commercial refrigeration services” - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984) — “BBB identifies Joe & Son Appliance Center, Inc. at 73 Shank Painter Rd in Provincetown and says it sells and services major appliance brands…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Joe%20%26%20Son%20Appliance&query_place_id=ChIJXZmStoGn_IkRoTNwtblyGlw): 3.9★ from 29 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Joe%20%26%20Son%20Appliance&query_place_id=ChIJXZmStoGn_IkRoTNwtblyGlw): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/provincetown/profile/major-appliance-dealers/joe-son-appliance-center-inc-0021-80984): Listed on this source - [Exa](https://www.joeandsonappliance.com/): 0 web mentions across the open web (each linked to its source) ## Recent reviews - **5/5 · Google Reviews · cameron mcpartland · 2026-08-15**: Where to start.. these guys have always taken care of me and my family. Would recommend to anyone! A very well established local family run business. - **1/5 · Google Reviews · Edward Sievers · 2026-02-05**: Bought 3 expensive appliances from them, Fridge Dishwasher and oven. Fridge and dishwasher were defective from the start. Was told they couldn’t service the fridge I was on my own for that but they couldn’t service fix the oven. After many months and phone calls with no response I finally demanded … - **1/5 · Google Reviews · Ahmed Ahmed · 2025-12-13**: 1. Did not show up at the scheduled time 3 times 2. Misdiagnosed the issue with the dishwasher - paid $200 for a part that did not fix the problem. 3. Did not check to see if the aforementioned part fixed the problem. 4. Was told that I should then get a new dishwasher. 5. Paid $400 for nothing… - **5/5 · Google Reviews · Susan Chapman · 2024-08-20**: Heroic - that is the word I give to you for helping us yesterday!  We really appreciate it and know the Joe & Son will always go the extra mile if possible.  I am putting a +++++ review in google for you! - **1/5 · Google Reviews · John Tansey · 2023-08-23**: My stand up freezer crapped out on me AUG 21st ‘23. I called the Provincetown store in the morning of the 22nd, told them my situation and the woman who answered the phone said “The sales girl would get right back to me with options”, I never heard from them. Called both Wellfleet and the Provinceto… - **4/5 · Google Reviews · Eileen & Barb H · 2022-06-16**: I purchased a high end range from Joe & Son that was not working properly. Mike Trovato came out and knew what the problem was immediately. I had difficulty getting service related to Mike being mostly a one person team. Wish he could be cloned.... --- Data freshness: last scanned 2026-08-24T12:17:26.946Z. Cite as: Joe & Son Appliance — Tavlee (https://tavlee.com/contractor/joe-and-son-appliance-provincetown) Source: https://tavlee.com/contractor/joe-and-son-appliance-provincetown