# John Hoadley & Sons

**Trade:** Plumbing · **Address:** 672 Union St #1, Rockland, MA 02370, USA · **Phone:** (781) 878-8098 · **Website:** https://hoadleyandsons.com/ · **Languages:** English

**Rating: 2.6/5** (medium confidence) — from 20 reviews across 4 sources.
60% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 2 negative.

## The honest read

John Hoadley & Sons is a longtime Rockland plumbing and heating outfit — a Better Business Bureau page notes the business has been operating 54 years and has been BBB-accredited since 2009 with an A+ grade — that also runs a supply counter where customers pick up parts and propane. Its Massachusetts plumbing license is active.

The strongest accounts describe a family relationship spanning decades: one customer described a sump pump the company installed in 1998 still running when they moved out in 2022, and returning in 2024 for a second sump pump job they called reasonably priced. Another described Mike going above and beyond to track down a boiler and getting it installed before a cold snap hit.

But the record has turned rougher lately. A 2025 review said a $150 diagnostic visit over a bathroom faucet was followed by a call-back job that cost almost $1,000, and that a rug on the landing was left damaged rather than covered during the work. A 2024 review described a technician diagnosing a dead AC compressor and quoting $4,000–6,000 for a new unit, only for another company's technician to find nothing worse than a failed capacitor. A 2025 review said a fuel/trip charge was billed for an AC tune-up that left leaves uncleared out of the unit, and a 2026 review described a mess left in the basement with no compensation offered.

For a homeowner, the split reads like two different experiences depending on the job: the sump pump and boiler installs draw genuine loyalty, while several of the more recent service calls describe billing surprises and incomplete work. Worth getting a firm, written price before any diagnostic or AC visit, and confirming upfront whether an estimate is free.

**Strengths:**
- Loyal long-term customers — sump pump installs praised decades later
- Boiler installs — tracked down and installed before a cold snap

**Concerns:**
- Diagnostic billing complaints — a faucet job jumped from $150 to nearly $1,000
- AC diagnosis dispute — quoted a new unit when a capacitor was the fix
- Incomplete work reported — an AC tune-up left leaves uncleared, a basement left messy

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Mike went above and beyond to locate a boiler and installed it before a cold snap hit _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxdVRscEhXRXhQVTA5VU1IQkRSMDFwVTJSQlptYxAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CAIQACodChtycF9oOk1uTlpHWExPU09UMHBDR01pU2RBZmc%7C%7C?hl=en) — “5★ Mike was very knowledgeable and went above and beyond to locate the boiler I needed. He returned to install the boiler in time for the 20…”
- A longtime customer's 1998 sump pump install was still working 24 years later, and a 2024 return job was called reasonably priced _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKZXoyY0h1aGZXbW1RRRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEJez2cHuhfWmmQE%7C%7C?hl=en) — “5★ I have been doing business with John Hoadley and Sons since I moved to Rockland in 1998.
They installed my sump pump in my first house th…”
- A 2025 review said a $150 diagnostic charge was followed by a call-back job costing almost $1,000, and a rug was left damaged rather than covered _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3LVA3T01nEAE!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEICAgMCw-P7OMg%7C%7C?hl=en) — “1★ Do  yourself  a favor and find a different plumber. There are many who will give you a free estimate. This company does not. Charged me $…”
- A 2024 review said a technician diagnosed a dead compressor and quoted $4,000-6,000, but another company's technician found only a failed capacitor _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMOGEzbTF3RRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEICAgICL8a3m1wE%7C%7C?hl=en) — “1★ Beware of these technicians either not knowing what they're doing or running a scam. Family called for AC blowing hot air, tech said comp…”
- A 2025 review said a fuel/trip charge was billed for an AC tune-up that left leaves uncleared from the unit _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VLV1A3TUc5MEwtc2hBRRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEKWP7MG90L-shAE%7C%7C?hl=en) — “1★ Find you're self some one else. Charged me fuel charge to come to house then did not clean out central ac of leafsthey said that was not …”
- A 2026 review described a mess left in the basement with no compensation offered _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sMWRtUXdMVFY2VUU4eVoxcERTMEUxYjIxQ00zYxAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CAIQACodChtycF9oOml1dmQwLTV6UE8yZ1pDS0E1b21CM3c%7C%7C?hl=en) — “2★ Left mess in basement and no compensation. Very unprofessional workers and would not recommend”
- Holds an active Massachusetts plumbing license (3447-PL-C) _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 3447-PL-C verified active”
- BBB A+ accredited business, accredited since 2009 with 54 years in business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/rockland/profile/plumber/john-hoadley-plumbing-heating-inc-0021-70158) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/rockland/profile/plumber/john-hoadley-plumbing-heating-inc-0021-70158) — “Listed certification: BBB Accredited Business”
  - [Better Business Bureau](https://www.bbb.org/us/ma/rockland/profile/plumber/john-hoadley-plumbing-heating-inc-0021-70158) — “BBB lists John Hoadley Plumbing & Heating, Inc. as an A+ accredited business (accredited since 2009, 54 years in business), but the two most…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKZXoyY0h1aGZXbW1RRRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEJez2cHuhfWmmQE%7C%7C?hl=en) — “5★ I have been doing business with John Hoadley and Sons since I moved to Rockland in 1998.
They installed my sump pump in my first house th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3LVA3T01nEAE!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEICAgMCw-P7OMg%7C%7C?hl=en) — “1★ Do  yourself  a favor and find a different plumber. There are many who will give you a free estimate. This company does not. Charged me $…”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 3447-PL-C verified active”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxdVRscEhXRXhQVTA5VU1IQkRSMDFwVTJSQlptYxAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CAIQACodChtycF9oOk1uTlpHWExPU09UMHBDR01pU2RBZmc%7C%7C?hl=en) — “5★ Mike was very knowledgeable and went above and beyond to locate the boiler I needed. He returned to install the boiler in time for the 20…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VLV1A3TUc5MEwtc2hBRRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEKWP7MG90L-shAE%7C%7C?hl=en) — “1★ Find you're self some one else. Charged me fuel charge to come to house then did not clean out central ac of leafsthey said that was not …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMOGEzbTF3RRAB!2m1!1s0x0:0x5ee5ada1bb94502e!3m1!1s2@1:CIHM0ogKEICAgICL8a3m1wE%7C%7C?hl=en) — “1★ Beware of these technicians either not knowing what they're doing or running a scam. Family called for AC blowing hot air, tech said comp…”

## License

Status: **active** (#3447-PL-C, plumber) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=John%20Hoadley%20%26%20Sons&query_place_id=ChIJzVP4eM2d5IkRLlCUu6Gt5V4): 3.9★ from 70 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=John%20Hoadley%20%26%20Sons&query_place_id=ChIJzVP4eM2d5IkRLlCUu6Gt5V4): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/rockland/profile/plumber/john-hoadley-plumbing-heating-inc-0021-70158): Listed on this source
- [Exa](https://pro.porch.com/rockland-ma/plumbers/john-hoadley-and-sons/pp): 9 web mentions across the open web (each linked to its source)

## Recent reviews

- **2/5 · Google Reviews · Ryan · 2026-05-05**: Left mess in basement and no compensation. Very unprofessional workers and would not recommend
- **1/5 · Google Reviews · Big Bigger · 2026-02-27**: Not a good experience.
- **5/5 · Google Reviews · Amy Walsh · 2026-01-10**: Absolute best of the best!
- **5/5 · Google Reviews · Helen Galinauskas · 2025-12-12**: Mike was very knowledgeable and went above and beyond to locate the boiler I needed. He returned to install the boiler in time for the 20 degree nights to follow. I was very satisfied with Mike and his team.
- **5/5 · Google Reviews · robert strunk · 2025-11-19**: Prompt courteous service. Very seamless process from quote to installation.
- **5/5 · Google Reviews · Ing. Rivas · 2025-10-09**: Very friendly employees. unloaded fast and they allowed me to stay until get dispatched. Good job (all the way back to unload)
- **5/5 · Google Reviews · Steve Grant · 2025-05-13**: I have been doing business with John Hoadley and Sons since I moved to Rockland in 1998.
They installed my sump pump in my first house there in Rockland and it was still working great when I moved in 2022.
I always went there for my propane fills and miscellaneous items over the years.  The guys the…
- **1/5 · Google Reviews · Jeanne Doyon · 2025-05-09**: Find you're self some one else. Charged me fuel charge to come to house then did not clean out central ac of leafsthey said that was not part of ac tune up bad company
- **1/5 · Google Reviews · Jim Keohane · 2025-03-16**: Do  yourself  a favor and find a different plumber. There are many who will give you a free estimate. This company does not. Charged me $150 to tell me they couldn't fix my bathroom faucet. I bought a new one, had them come back out to replace it, and they charged me almost $1000. Talked to Micheal …
- **1/5 · Google Reviews · John Livermore jr · 2024-08-30**: There a great company but my sister was supposed to hear back about replacing a toilet never heard back I called on Tuesday was told they would call back and it's Friday now but I guess the company doesn't want 2 or like 2 make money wish i had that problem

---

Data freshness: last scanned 2026-07-02T02:39:35.958Z.
Cite as: John Hoadley & Sons — Tavlee (https://tavlee.com/contractor/john-hoadley-and-sons-rockland)
Source: https://tavlee.com/contractor/john-hoadley-and-sons-rockland