# Jonasson Plumbing & Heating

**Trade:** Plumbing · **Address:** 285 Chestnut St, Needham, MA 02492 · **Phone:** (781) 444-0121 · **Website:** http://www.jonassoncorp.com/ · **Languages:** English

**Rating: 3.3/5** (medium confidence) — from 7 reviews across 5 sources.
71% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 1 negative.

## The honest read

Jonasson Plumbing & Heating is a Needham institution — a family business Carl H. Jonasson Jr. incorporated in 1976, continuing three generations of Jonasson plumbers, with his son Travis, a Master Plumber, now working alongside him. The trade itself runs in the family: local news coverage during a widespread cold-weather plumbing crisis described Travis working around the clock between flooded houses, while Carl explained the company was prioritizing scheduling for its regular, established customers first.

Several long-time clients back that reputation up directly — a 2023 review described trusting Carl and his staff with all their plumbing and heating needs for 15 years, calling them honest, fair and professional, and another said they'd used the company for over 20 years. A 2025 review named Carl, Travis and long-term employee Walter specifically, crediting them with fixing an inconsistent water-temperature problem and standing behind their work when something needs a second look. A trade publication also featured the company's technicians for correctly tracing a high-efficiency boiler's repeated lockouts to sludgy, muddy water flow — the kind of diagnostic detail that points to real expertise.

There's a serious complaint on the other side of the ledger, though. A 2026 review said the rate charged to fix a leaking toilet was more than the cost of installing a new one, roughly double what competitors quote, and described the owner as abrasive and unresponsive during the dispute. A near-identical complaint about rates running about double competitors' also appears on the company's Better Business Bureau profile — which may be the same account showing up in two places rather than two separate customers, but either way it's a real, pointed concern about pricing and how a dispute gets handled.

For routine plumbing and heating work, especially if you're already an established customer, the decades of specific, positive accounts here carry real weight; for a one-off repair, it's worth getting a firm price up front given the pricing complaint on record, and knowing that a disagreement over cost might not go smoothly.

**Strengths:**
- A+ BBB rating — Better Business Bureau grades it A+
- Multi-generation expertise — three generations of Jonasson plumbers
- Trade-press recognized — featured for diagnosing a tricky boiler fault
- Long-term loyalty — customers cite 15 to 20-plus years of service
- Crisis responsiveness — covered working around the clock in a cold snap

**Concerns:**
- High pricing dispute — a review cites roughly double competitors' rates
- Combative in disputes — the same review describes an abrasive response

**Where sources disagree:**
- A near-identical complaint about rates running roughly double competitors' appears both in a 2026 Google review and on the company's BBB profile, which may be the same account posted twice rather than two independent complaints.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A family-owned Needham, MA plumbing, heating and gas company offering repair and installation to metro-west customers since 1976, owner-operated by Carl H. Jonasson Jr. with his son Travis, a Master Plumber. _(confidence: high)_
  - [Official Website](http://www.jonassoncorp.com) — “A family-owned plumbing, heating, and gas company based in Needham, Massachusetts, offering repair and installation services to metro-west c…”
  - [Official Website](http://www.jonassoncorp.com) — “Ownership (self-reported): Owner-operated by Carl H. Jonasson Jr., with his son Travis, a Master Plumber, now working alongside him.”
- Graded A+ by the Better Business Bureau. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/needham/profile/plumber/jonasson-plumbing-company-0021-14859) — “Better Business Bureau grade: A+”
- A trade publication featured the company's technicians for correctly diagnosing repeated lockouts on a high-efficiency boiler, tracing the cause to sludgy, muddy water flow. _(confidence: high)_
  - [plumbermag.com](https://www.plumbermag.com/online_exclusives/2026/01/fixture-prevents-contamination-from-shutting-down-boiler-system) — “plumbermag.com — Technicians with Jonasson Plumbing and Heating of Needham, Massachusetts noticed several lockouts on a Laars HT1.330 Mascot…”
- Local news coverage during a widespread cold-weather plumbing crisis described a Jonasson plumber working around the clock between flooded houses, while the owner said the company was prioritizing scheduling for its regular customers first. _(confidence: high)_
  - [cbsnews.com](https://www.cbsnews.com/boston/news/plumbers-struggling-to-keep-up-after-arctic-cold-burst-pipes-around-massachusetts/) — “cbsnews.com — Plumber Travis Jonasson has spent the last 48 hours or so jumping from soggy house to soggy house as his phone buzzes away on …”
  - [boston.com](https://www.boston.com/news/the-boston-globe/2023/02/07/most-plumbers-arent-even-picking-up-the-phone-now-burst-pipes-cause-backlog-after-boston-deep-freeze/) — “boston.com — Carl Jonasson, owner of C.H. Jonasson Corp., a Needham-based plumbing, heating, and air conditioning contractor, said he’s prio…”
- Long-time customers describe using the company for 15 to over 20 years, calling it honest, fair and professional. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25seVJqWkdPWHBoVm5jdE16TnpOVXRwY2xkeVJHYxAB!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CAIQACodChtycF9oOnlyRjZGOXphVnctMzNzNUtpcldyRGc%7C%7C?hl=en) — “5★ Have been using them for over 20 plus years. Honest and knowledgeable.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMDQySGNREAE!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CIHM0ogKEICAgICB042HcQ%7C%7C?hl=en) — “5★ I have trusted Carl and his company with all of my plumbing and heating needs for the past 15 years. He and his staff are honest, fair, k…”
- A 2025 review named the owner, his son and a long-term employee directly, crediting them with fixing an inconsistent water-temperature issue and standing behind their work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURndlo3N0lBEAE!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CIHM0ogKEICAgMDgvZ77IA%7C%7C?hl=en) — “5★ Carl Jonasson, his sonTravis and long term employee Walter have provided is incredible heating, a/c, and plumbing services for many many …”
- A 2026 review said the rate charged to fix a leaking toilet exceeded the cost of a new installation, roughly double competitors' pricing, and described the owner as abrasive and unresponsive during the dispute. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWUVVHdFFjMTlEWm1SV09WTjJaRlpDTVZkQlZGRRAB!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CAIQACodChtycF9oOjVQUGtQc19DZmRWOVN2ZFZCMVdBVFE%7C%7C?hl=en) — “1★ Mr. Jonasson's rates were nearly double his competition. He charged more to fix a leaking toilet than the actual installation.

He is als…”
- A similarly worded complaint about rates running about double competitors' also appears on the company's Better Business Bureau profile. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/needham/profile/plumber/jonasson-plumbing-company-0021-14859) — “Mr. REMOVEDrates are approximately double that of his competitors.”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURndlo3N0lBEAE!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CIHM0ogKEICAgMDgvZ77IA%7C%7C?hl=en) — “5★ Carl Jonasson, his sonTravis and long term employee Walter have provided is incredible heating, a/c, and plumbing services for many many …”
  - [plumbermag.com](https://www.plumbermag.com/online_exclusives/2026/01/fixture-prevents-contamination-from-shutting-down-boiler-system) — “plumbermag.com — Technicians with Jonasson Plumbing and Heating of Needham, Massachusetts noticed several lockouts on a Laars HT1.330 Mascot…”
  - [Official Website](http://www.jonassoncorp.com) — “A family-owned plumbing, heating, and gas company based in Needham, Massachusetts, offering repair and installation services to metro-west c…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMDQySGNREAE!2m1!1s0x0:0x835dfe2fffb178ac!3m1!1s2@1:CIHM0ogKEICAgICB042HcQ%7C%7C?hl=en) — “5★ I have trusted Carl and his company with all of my plumbing and heating needs for the past 15 years. He and his staff are honest, fair, k…”
  - [Official Website](http://www.jonassoncorp.com) — “A family-owned plumbing, heating, and gas company based in Needham, Massachusetts, offering repair and installation services to metro-west c…”
  - [Official Website](http://www.jonassoncorp.com) — “Ownership (self-reported): Owner-operated by Carl H. Jonasson Jr., with his son Travis, a Master Plumber, now working alongside him.”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Jonasson%20Plumbing%20%26%20Heating&query_place_id=ChIJKwOiuqmB44kRrHix_y_-XYM): 4.5★ from 8 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Jonasson%20Plumbing%20%26%20Heating&query_place_id=ChIJKwOiuqmB44kRrHix_y_-XYM): Listed on this source
- [Exa](https://www.plumbermag.com/online_exclusives/2026/01/fixture-prevents-contamination-from-shutting-down-boiler-system): 3 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/needham/profile/plumber/jonasson-plumbing-company-0021-14859): Listed on this source
- [Official Website](http://www.jonassoncorp.com): 50 yrs in business · Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Technicians with Jonasson Plumbing and Heating of Needham, Massachusetts noticed several lockouts on a Laars HT1.330 Mascot high-efficiency boiler system from poor flow and high temperatures, discover…” — plumbermag.com (2026-01-21) — https://www.plumbermag.com/online_exclusives/2026/01/fixture-prevents-contamination-from-shutting-down-boiler-system
- “Carl Jonasson, owner of C.H. Jonasson Corp., a Needham-based plumbing, heating, and air conditioning contractor, said he’s prioritizing regular customers, who can probably get a repair scheduled withi…” — boston.com (2023-02-07) — https://www.boston.com/news/the-boston-globe/2023/02/07/most-plumbers-arent-even-picking-up-the-phone-now-burst-pipes-cause-backlog-after-boston-deep-freeze/
- “Plumber Travis Jonasson has spent the last 48 hours or so jumping from soggy house to soggy house as his phone buzzes away on his belt with calls he doesn't really have time to answer.” — cbsnews.com (2023-02-07) — https://www.cbsnews.com/boston/news/plumbers-struggling-to-keep-up-after-arctic-cold-burst-pipes-around-massachusetts/
- “Travis Jonasson, a fourth-generation professional plumber, works with his father Carl, who has run Jonasson Plumbing since its founding a half-century ago in 1976.” — saniflo.greenhousedigitalpr.com — https://saniflo.greenhousedigitalpr.com/jonasson-plumbing-saniplus/

## Recent reviews

- **5/5 · Google Reviews · Emily Curley · 2026-08-14**: Responsive, kind, efficient
- **1/5 · Google Reviews · Andy Levinsky · 2026-07-09**: Mr. Jonasson's rates were nearly double his competition. He charged more to fix a leaking toilet than the actual installation.

He is also one of the most abrasive, combative, unresponsivess, obnoxious businesspeople I have ever encountered. I made the big mistake of reading his Google reviews which…
- **5/5 · Google Reviews · Karen J · 2026-01-30**: Have been using them for over 20 plus years. Honest and knowledgeable.
- **5/5 · Google Reviews · Patty Burke · 2025-02-26**: Carl Jonasson, his sonTravis and long term employee Walter have provided is incredible heating, a/c, and plumbing services for many many years. Everything holds up and if there is a problem, they make it right. Walter just fixed our inconsistent water temperatures in our new home and did so with car…
- **5/5 · Google Reviews · Graham Gullans · 2025-01-04**: Best in Needham. Family business
- **5/5 · Google Reviews · Andrew Pittman · 2023-01-03**: I have trusted Carl and his company with all of my plumbing and heating needs for the past 15 years. He and his staff are honest, fair, knowledgeable and extremely professional. I highly recommend them for any plumbing services.
- **Better Business Bureau · Andrew L**: Mr. REMOVEDrates are approximately double that of his competitors.

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Data freshness: last scanned 2026-09-08T20:07:24.061Z.
Cite as: Jonasson Plumbing & Heating — Tavlee (https://tavlee.com/contractor/jonasson-plumbing-and-heating-needham)
Source: https://tavlee.com/contractor/jonasson-plumbing-and-heating-needham