---
title: "Jones Plumbing & Heating, LLC"
description: "A 2022 customer said Chris helped identify the right cartridge for a dripping shower after they had ordered the wrong one, then returned promptly to instal"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# Jones Plumbing & Heating, LLC

**Trade:** HVAC / Heating & Cooling · **Address:** 9 Juggernaut Rd, Prospect, CT 06712 · **Phone:** (203) 592-6545 · **Languages:** English

**Rating: 2.4/5** (medium confidence) — from 8 reviews across 5 sources.
50% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

A 2022 customer said Chris helped identify the right cartridge for a dripping shower after they had ordered the wrong one, then returned promptly to install it. That 2022 customer also said a shut-off valve under the bathroom sink leaked on a Saturday and Chris was there on Sunday morning to fix it. A 2022 customer who found Chris through a Cheshire forum on Facebook said he was prompt and took the time to explain everything he was doing. A 2024 customer said Chris addressed their problem promptly.

A 2024 customer said Chris looked at a shower issue, gave a price and put in parts, but the shower was still not fixed; he later texted that he would not come back because he refuses to work in mold and because of cats. That 2024 customer said they were $400 in and the issue was worse. A 2023 customer said Chris replaced a faucet and fixed a shower and tub fixture, then refused to finish the paid job at the customer's tenant condo after the tenant asked him to take his shoes off; that customer said a texted refund request got no response. A 2023 customer said a call for emergency service got no response. A recent customer says they called the number multiple times and no one picked up or called back.

The business carries an A+ grade on its Better Business Bureau page.

Its Connecticut P1 plumbing licence, PLM.0204778-P1, is active, held by Christopher Jones.

**Strengths:**
- Shower cartridge fix — a 2022 customer said he returned promptly to install it
- Weekend valve repair — a 2022 customer said he came Sunday morning
- Explained the work — a 2022 customer said he explained everything he was doing

**Concerns:**
- Unfinished shower repair — a 2024 customer said he would not return to finish
- Refund request — a 2023 customer said a refund text went unanswered
- Emergency call — a 2023 customer said they received no response
- Hard to reach — a recent customer says calls were never returned

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A 2022 customer said Chris identified the correct shower cartridge and returned promptly to install it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1X2ZpOTRRRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICu_fi94QE%7C%7C?hl=en-US) — “5★ Chris was very responsive for a drip in our shower. I had ordered the wrong cartridge and Chris helped me identify the correct one, and h…”
- A 2022 customer said Chris came on a Sunday morning to fix a leaking shut-off valve under a bathroom sink _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1X2ZpOTRRRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICu_fi94QE%7C%7C?hl=en-US) — “5★ Chris was very responsive for a drip in our shower. I had ordered the wrong cartridge and Chris helped me identify the correct one, and h…”
- A 2022 customer said he took the time to explain everything he was doing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtdzhLRTRnRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICmw8KE4gE%7C%7C?hl=en-US) — “5★ So glad I checked Cheshire forum on Facebook for recommened plumbers and found Chris!  He was prompt, took the time to explain everything…”
- A 2024 customer said the shower was still not fixed after a $400 visit and Chris would not come back _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiOUl1eW5BRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICb9IuynAE%7C%7C?hl=en-US) — “1★ Chris came this morning. Had looked at the issue and gave me a price. Went to the store to get the parts put them in then when I took a s…”
- A 2023 customer said Chris refused to finish a paid job and did not answer a refund request _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCXy1DTHNBRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgIDB_-CLsAE%7C%7C?hl=en-US) — “1★ I used Chris to replace a faucet and fixed a shower and tub fixture.  I would have given him a great review but when he came to finish th…”
- A 2023 customer said a call for emergency service got no response _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoNFlENDh3RRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICh4YD48wE%7C%7C?hl=en-US) — “1★ Called for emergency service and did not receive a response”
- A recent customer says calls to the business were not picked up or returned _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2prM2VtVXhaMk5hU0dKbVJrMTZialJ0WWxGc2IxRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CAIQACodChtycF9oOjk3emUxZ2NaSGJmRk16bjRtYlFsb1E%7C%7C?hl=en-US) — “1★ Tried to reach this plumbing business and honestly it was frustrating. I called the phone number multiple times and no one ever picked up…”
- A+ grade on the Better Business Bureau _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/prospect/profile/plumber/jones-plumbing-heating-llc-0111-87002533) — “Better Business Bureau grade: A+”
- 4.1 stars from 28 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Jones%20Plumbing%20%26%20Heating%2C%20LLC&query_place_id=ChIJ-66NdpHG54kRB-n6oXTsmu0) — “Google: 4.1★ from 28 ratings”
- Shower cartridge installation and shut-off valve repair, per a 2022 customer _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1X2ZpOTRRRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICu_fi94QE%7C%7C?hl=en-US) — “5★ Chris was very responsive for a drip in our shower. I had ordered the wrong cartridge and Chris helped me identify the correct one, and h…”
- Its Connecticut P1 plumbing licence, PLM.0204778-P1, is active, held by Christopher Jones. _(confidence: high)_
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT plumber license PLM.0204778-P1 registry-verified active — registry holder of record: CHRISTOPHER JONES”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1X2ZpOTRRRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICu_fi94QE%7C%7C?hl=en-US) — “5★ Chris was very responsive for a drip in our shower. I had ordered the wrong cartridge and Chris helped me identify the correct one, and h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtdzhLRTRnRRAB!2m1!1s0x0:0xed9aec74a1fae907!3m1!1s2@1:CIHM0ogKEICAgICmw8KE4gE%7C%7C?hl=en-US) — “5★ So glad I checked Cheshire forum on Facebook for recommened plumbers and found Chris!  He was prompt, took the time to explain everything…”

## License

Status: **active** (#PLM.0204778-P1, plumber) — verified against the official CT state registry on 2026-10-19, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Reddit](https://www.reddit.com/r/hudsonvalley/comments/1qb8q1y/please_do_not_use_jones_services/): 0 community mentions discussing this business
- [Google](https://www.google.com/maps/search/?api=1&query=Jones%20Plumbing%20%26%20Heating%2C%20LLC&query_place_id=ChIJ-66NdpHG54kRB-n6oXTsmu0): 4.1★ from 28 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Jones%20Plumbing%20%26%20Heating%2C%20LLC&query_place_id=ChIJ-66NdpHG54kRB-n6oXTsmu0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ct/prospect/profile/plumber/jones-plumbing-heating-llc-0111-87002533): Listed on this source
- [Local News](https://lexch.com/ads/service/home/pdfdisplayad_38add02a-5237-5414-846b-1045017d54e5.html): Listed on this source

## Recent reviews

- **1/5 · Google Reviews · Matthew · 2026-04-22**: Tried to reach this plumbing business and honestly it was frustrating. I called the phone number multiple times and no one ever picked up or called back. On top of that, there’s no website or any real way to contact them for more information or even request a service.

For a business that’s supposed…
- **5/5 · Google Reviews · Bill Margiotta · 2024-08-08**: Chris was fantastic, he addressed our problem promptly and efficiently. Thank you for your work, highly recommend Jones Plumbing!
- **1/5 · Google Reviews · Matt Mcdonald · 2024-07-24**: Chris came this morning. Had looked at the issue and gave me a price. Went to the store to get the parts put them in then when I took a shower it wasn't fixed so I called no answer. Texted he said to call him. Said he would be back wouldn't leave me hanging. This evening I text him after not hearing…
- **5/5 · Google Reviews · Gail P · 2023-12-14**: Chris Jones saved the day! Very responsive, professional, and knowledgeable. Definitely recommend!!
Editing review to include my third interaction with Chris Jones.  Chris came through again!  One of the best professionals I have worked with.  Great guy great service!
- **1/5 · Google Reviews · GG · 2023-02-15**: Called for emergency service and did not receive a response
- **1/5 · Google Reviews · cindy spadaro · 2023-02-01**: I used Chris to replace a faucet and fixed a shower and tub fixture.  I would have given him a great review but when he came to finish the job which I paid for at my tenant condo he said he wasn’t going to do it because she asked him if he would mind taking his shoes off because she just got her har…
- **5/5 · Google Reviews · James Kalach · 2022-10-09**: Chris was very responsive for a drip in our shower. I had ordered the wrong cartridge and Chris helped me identify the correct one, and he returned promptly to install it.

Contacted Chris on a Saturday when a shut off valve under our bathroom sink was leaking. Chris responded right away and was the…
- **5/5 · Google Reviews · K C · 2022-01-07**: So glad I checked Cheshire forum on Facebook for recommened plumbers and found Chris!  He was prompt, took the time to explain everything he was doing and got the job done.  I absolutely will be using him again!

---

Data freshness: last scanned 2026-10-13T14:15:28.715Z.
Cite as: Jones Plumbing & Heating, LLC — Tavlee (https://tavlee.com/contractor/jones-plumbing-and-heating-llc-prospect)
Source: https://tavlee.com/contractor/jones-plumbing-and-heating-llc-prospect

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