# KAM Appliances

**Trade:** Appliance Repair · **Address:** 6 Aggregate Wy, Hyannis, MA 02601 · **Phone:** (800) 649-2221 · **Website:** https://www.kamappliances.com/ · **Languages:** English

**Rating: 2.0/5** (high confidence) — from 45 reviews across 9 sources.
64% of sentiment-scored reviews read net-positive. Last 6 months: 33 reviews, 15 negative.

## The honest read

The same story shows up again and again in KAM Appliances' reviews: the sale and delivery go smoothly, and then a repair call turns into weeks of waiting. The Cape Cod appliance retailer — showrooms in Hyannis, Nantucket and Hanover — marked its 40th year in business back in 2017, putting its start as a family operation in the late 1970s.

The buying experience draws consistent praise. Reviewers name specific salespeople — Chris Tavares, Elisabeth, Justin and Jack among them — as knowledgeable and patient walking through options, and delivery crews come up again and again for care: unboxing units, hauling away the old ones, leveling appliances, texting arrival windows, and leaving rooms cleaner than they found them. One reviewer pointed to the range on the floor, from $500 units to $15,000 refrigerators, as a reason to skip the big-box stores.

Where the record turns is service after the sale. Through 2026, a run of detailed reviews describes multi-week to multi-month waits for warranty repairs: a dryer down nine weeks waiting on a technician, a washer sitting two and a half months before the customer gave up and cancelled the request, a refrigerator issue still unresolved after ten months. Several customers say KAM's response to a defective new unit is to keep sending a technician rather than replace it — a 2022 Reddit thread has a repairman calling a washer's control panel bad while the company still declines to swap the machine, and a 2026 review describes a Viking range broiler that intermittently fails to ignite and lets gas build up in the oven, with two service visits each turning up nothing. More than one reviewer describes calling repeatedly and leaving voicemails with sales or service that were never returned. The Better Business Bureau lists 7 complaints on file for the company, though the complaint text itself isn't public.

It isn't uniformly bad news on the service side — one Reddit poster reported the repair crew fixing a dryer on a third visit and said plainly, "they came through in the end," and a 2026 review describes KAM turning around a stuck Viking dishwasher repair the customer was glad to have handled. But the volume and specificity of the complaints, several from the past few months, are hard to wave off, and Google's 4.7-star average from 1,246 ratings sits well above both Houzz's 3.5 from a handful of reviews and the tone of the detailed accounts here — worth knowing the platforms don't agree.

Before buying here, ask directly about the warranty repair timeline for the specific brand under consideration, and get a clear answer on what happens if a new appliance turns out defective rather than assuming a swap is automatic. KAM still looks like a reasonable call for someone who wants a knowledgeable local salesperson and a careful delivery crew, as long as they're prepared to press if a repair drags on.

**Strengths:**
- Delivery crews — repeatedly praised for care, speed and professionalism
- Knowledgeable sales staff — reviewers credit specific salespeople by name
- Wide brand selection — everyday to luxury appliances, $500 to $15,000 units

**Concerns:**
- Repair turnaround — recent reviews describe weeks-to-months waits for warranty service
- Warranty replacements — some say defective new units were repaired repeatedly, not swapped
- Follow-up communication — multiple reviewers say calls and voicemails went unanswered
- BBB complaints — 7 on file with the bureau
- Gas safety report — a 2026 review describes a range broiler releasing gas, unresolved

**Where sources disagree:**
- Google's 4.7★ from 1,246 ratings and Houzz's 3.5★ from 6 ratings disagree sharply with each other and with the tone of the detailed, recent complaint-heavy reviews in this record.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned Cape Cod appliance retailer that had been operating about 40 years as of 2017, putting its start in the late 1970s _(confidence: medium)_
  - [capecod.com](https://www.capecod.com/community/kam-appliances-celebrates-40-years-in-business/) — “capecod.com — KAM Appliances, a family-owned discount appliance store, based on Cape Cod, celebrated their 40th year in business last night …”
- Delivery and installation crews are repeatedly praised for care and professionalism _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Ob1gzVnFNRXBSU0RFeFZGQjNZVkptUVROc2NuYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOnNoX3VqMEpRSDExVFB3YVJmQTNscnc%7C%7C?hl=en) — “5★ The great folks at KAM really saved the day. My dryer broke, and they were able to deliver and install a new one (on sale, no less) withi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210eFFWVmxSV1JZVFdNNVRsUllOWFJ6WTBaTVlYYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmtxQVVlRWRYTWM5TlRYNXRzY0ZMYXc%7C%7C?hl=en) — “5★ A seemless transition from start to finish. I ordered a washing machine on Tuesday and it was delivered on Thursday. Everyone I spoke to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWdkxYcG1WSGx6VWxKWFluRjRNMGwyTm1weVQxRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlVvLXpmVHlzUlJXYnF4M0l2NmpyT1E%7C%7C?hl=en) — “5★ Had a new refrigerator delivered today for my mother. We ordered it over the phone from the Hyannis store as we knew what she wanted. The…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sRlVYVlJZbXRzV1VRd2JsTXlZM0JCT1hGYVNsRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOnlFUXVRYmtsWUQwblMyY3BBOXFaSlE%7C%7C?hl=en) — “5★ The men that delivered my range were polite, proficient, on time and left the area clean. I could not ask for a better experience”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCNGFFTm9ja3R4TmtzeU1WazJVbEJsV1VwamFuYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOjB4aENocktxNksyMVk2UlBlWUpjanc%7C%7C?hl=en) — “5★ My delivery was absolutely seamless!
I got periodic texts the morning of on the status of their arrival time. They arrived exactly when t…”
- Sales staff described as knowledgeable and helpful choosing appliances, named by reviewers _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xORU1sVjVRV2hxUTBkeE5uSnhaalphU21oVE5YYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlNEMlV5QWhqQ0dxNnJxZjZaSmhTNXc%7C%7C?hl=en) — “5★ Purchased a Premier electric stove online through KAM, from start to finish this purchase, set up & delivery was fabulous. The sales Repr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205TGFqRTJTR3R6YXpBMlVsVTJhVUZxWVVSM1JIYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOm9LajE2SGtzazA2UlU2aUFqYUR3RHc%7C%7C?hl=en) — “5★ Efficient salesrep, good price, very quick installation.
highly recommended.   Don't go to big box... keep it small and local”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eFlXbDVPVk0zUWpWWGVqSm5XbEpuWm1VNExWRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOl8xYWl5OVM3QjVXejJnWlJnZmU4LVE%7C%7C?hl=en) — “5★ A local-ish appliance store that carries a broad price range of products from numerous brands from $500 - $15,000 refrigerators. But what…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wVGVrSnhUMkZ2Y0Mwd1ZHcG9ZMGx1ZURKalFtYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOnpTekJxT2FvcC0wVGpoY0lueDJjQmc%7C%7C?hl=en) — “5★ From the minute we entered the showroom, to the delivery of our new appliances, this was one of the best customer service experiences we …”
- Multiple 2026 reviews describe multi-week to multi-month waits for warranty repair service, with parts backordered and appointments cancelled or rescheduled _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eVZUQm5hM2RoZEV4RVlraHJOVmxTVDJOR1JIYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOm9yVTBna3dhdExEYkhrNVlST2NGRHc%7C%7C?hl=en) — “1★ DO NOT PURCHASE AN EXTENDED WARRANTY FROM KAMS APPLIANCE. You are much better off to purchase it from the manufacturer. I have waited 9 w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkamVtaEtSRWxuWlZCcFJteGhSRlJUZGxOT1VuYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOkdjemhKRElnZVBpRmxhRFRTdlNOUnc%7C%7C?hl=en) — “1★ Repair department is totally incompetent. Waited 2-1/2 months through a series of their fubars trying to get my clothes washer repaired. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205MFlYZEdWSEpvVFhWeVRFdzBOVXhtZW1aYVlWRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOm90YXdGVHJoTXVyTEw0NUxmemZaYVE%7C%7C?hl=en) — “1★ I bought a new GE washer/dryer pair and had them delivered on 6/2/26. Just a few days later on its third use ever, the dryer stopped work…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sSU1XVlRPVnBOVHpsQlozWjZjRUZJTUVkVlpXYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmlIMWVTOVpNTzlBZ3Z6cEFIMEdVZWc%7C%7C?hl=en) — “1★ So I purchased a stove and an overhead exhaust fan two years ago . in February I had Cam  come to my house because there was a very loud …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkd1QzTlpObTlvYnkxS1dGZEVUMHRMZWxKVFZFRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOkdwT3NZNm9oby1KWFdET0tLelJTVEE%7C%7C?hl=en) — “1★ I am extremely disappointed in the customer service of KAM. I chose KAM rather than a Home Depot, expecting better service and quality ov…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaTk0zSnZlalpuUlZKWFRXRlViemRYTjBGYVpHYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlZNM3JvejZnRVJXTWFUbzdXN0FaZGc%7C%7C?hl=en) — “1★ Horrible experience. Purchased appliances specifically because of their warranty and service on Nantucket. Last summer, we experienced a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjNE0xbElZM3BSVDFaUGQzcGhURXRJVTJWdVFsRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlc4M1lIY3pRT1ZPd3phTEtIU2VuQlE%7C%7C?hl=en) — “1★ Items ordered for our new kitchen a full 90 days in advance with deposit and paid in full 30 days prior to our confirmed delivery date, a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poWFQxUXdhak5pZGtGa1psRjBUSHAwU1hSUVVrRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOjhXT1QwajNidkFkZlF0THp0SXRQUkE%7C%7C?hl=en) — “1★ We have bought $8,000 worth of appliances here over 4 years. Our 4 year old, still under waranty, Whirlpool fridge has been sitting in th…”
- Several customers report the company declining to replace a defective new appliance, sending repeated repair visits instead, sometimes citing manufacturer rules or a restocking fee _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/) — “r/CapeCod — A KAM repairman said the control panel was bad and need to be replaced. They refuse to replace the brand new machine.”
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j08u9zq/) — “r/CapeCod — This is a new thing with KAM as I’ve dealt with them for the past 12 years & they used to be amazing regarding issues with their…”
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j0dr3w9/) — “r/CapeCod — Thanks for all the comments. I’ve lived here for 20 years and always heard KAM had great customer support. We do have another re…”
- Some customers describe repeated calls and voicemails to sales or service going unreturned after a purchase problem _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sSU1XVlRPVnBOVHpsQlozWjZjRUZJTUVkVlpXYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmlIMWVTOVpNTzlBZ3Z6cEFIMEdVZWc%7C%7C?hl=en) — “1★ So I purchased a stove and an overhead exhaust fan two years ago . in February I had Cam  come to my house because there was a very loud …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkd1QzTlpObTlvYnkxS1dGZEVUMHRMZWxKVFZFRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOkdwT3NZNm9oby1KWFdET0tLelJTVEE%7C%7C?hl=en) — “1★ I am extremely disappointed in the customer service of KAM. I chose KAM rather than a Home Depot, expecting better service and quality ov…”
- A 2026 review describes a purchased Viking range's broiler intermittently failing to ignite and releasing gas into the oven, with technicians twice finding nothing wrong _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wQlVsVTVNbXBzVjNaclpYbHRhell3VkdOelJWRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmpBUlU5MmpsV3ZrZXltazYwVGNzRVE%7C%7C?hl=en) — “1★ Purchased a Viking range from Kam appliance in March 2025. within weeks the broiler wouldn't ignite and allowed gas to build up in the ov…”
- The Better Business Bureau lists 7 complaints on file for the business; complaint text is not retrievable _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/major-appliance-dealers/kam-appliances-home-electronics-0021-58057/complaints) — “7 complaint(s) on file (count only)”
- A repair issue reported on Reddit was resolved on a third visit, and a 2026 review describes a Viking dishwasher repair resolved to the customer's liking _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j1duubd/) — “r/CapeCod — Ok the repair guy just left. 3rd visit. It appears everything is fixed now. Finally. So KAM did come through to fix the problem.…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGbVpXdDFUbTh3T1ZCRFZGaEdSbE5FVEVsRlZFRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOjFmZWt1Tm8wOVBDVFhGRlNETElFVEE%7C%7C?hl=en) — “5★ A superstore for high end appliances. We recently commented about obtaining service for our Viking dishwasher, that we were a bit frustra…”
- Google shows a 4.7-star average from 1,246 ratings while Houzz shows 3.5 from 6 ratings, both diverging from the tone of the detailed recent complaints in this record _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=KAM%20Appliances&query_place_id=ChIJ2Xtdcegw-4kRvzQLlUG3jNw) — “Google: 4.7★ from 1246 ratings”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-fixtures/kam-appliances-pfvwus-pf~688352163) — “Houzz: 3.5★ from 6 ratings”
- Specializes in Appliance Repair _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/) — “r/CapeCod — A KAM repairman said the control panel was bad and need to be replaced. They refuse to replace the brand new machine.”
  - [reddit.com](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j08u9zq/) — “r/CapeCod — This is a new thing with KAM as I’ve dealt with them for the past 12 years & they used to be amazing regarding issues with their…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eVZUQm5hM2RoZEV4RVlraHJOVmxTVDJOR1JIYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOm9yVTBna3dhdExEYkhrNVlST2NGRHc%7C%7C?hl=en) — “1★ DO NOT PURCHASE AN EXTENDED WARRANTY FROM KAMS APPLIANCE. You are much better off to purchase it from the manufacturer. I have waited 9 w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkamVtaEtSRWxuWlZCcFJteGhSRlJUZGxOT1VuYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOkdjemhKRElnZVBpRmxhRFRTdlNOUnc%7C%7C?hl=en) — “1★ Repair department is totally incompetent. Waited 2-1/2 months through a series of their fubars trying to get my clothes washer repaired. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205MFlYZEdWSEpvVFhWeVRFdzBOVXhtZW1aYVlWRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOm90YXdGVHJoTXVyTEw0NUxmemZaYVE%7C%7C?hl=en) — “1★ I bought a new GE washer/dryer pair and had them delivered on 6/2/26. Just a few days later on its third use ever, the dryer stopped work…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sSU1XVlRPVnBOVHpsQlozWjZjRUZJTUVkVlpXYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmlIMWVTOVpNTzlBZ3Z6cEFIMEdVZWc%7C%7C?hl=en) — “1★ So I purchased a stove and an overhead exhaust fan two years ago . in February I had Cam  come to my house because there was a very loud …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkd1QzTlpObTlvYnkxS1dGZEVUMHRMZWxKVFZFRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOkdwT3NZNm9oby1KWFdET0tLelJTVEE%7C%7C?hl=en) — “1★ I am extremely disappointed in the customer service of KAM. I chose KAM rather than a Home Depot, expecting better service and quality ov…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaTk0zSnZlalpuUlZKWFRXRlViemRYTjBGYVpHYxAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlZNM3JvejZnRVJXTWFUbzdXN0FaZGc%7C%7C?hl=en) — “1★ Horrible experience. Purchased appliances specifically because of their warranty and service on Nantucket. Last summer, we experienced a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjNE0xbElZM3BSVDFaUGQzcGhURXRJVTJWdVFsRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOlc4M1lIY3pRT1ZPd3phTEtIU2VuQlE%7C%7C?hl=en) — “1★ Items ordered for our new kitchen a full 90 days in advance with deposit and paid in full 30 days prior to our confirmed delivery date, a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poWFQxUXdhak5pZGtGa1psRjBUSHAwU1hSUVVrRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOjhXT1QwajNidkFkZlF0THp0SXRQUkE%7C%7C?hl=en) — “1★ We have bought $8,000 worth of appliances here over 4 years. Our 4 year old, still under waranty, Whirlpool fridge has been sitting in th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGbVpXdDFUbTh3T1ZCRFZGaEdSbE5FVEVsRlZFRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOjFmZWt1Tm8wOVBDVFhGRlNETElFVEE%7C%7C?hl=en) — “5★ A superstore for high end appliances. We recently commented about obtaining service for our Viking dishwasher, that we were a bit frustra…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wQlVsVTVNbXBzVjNaclpYbHRhell3VkdOelJWRRAB!2m1!1s0x0:0xdc8cb741950b34bf!3m1!1s2@1:CAIQACodChtycF9oOmpBUlU5MmpsV3ZrZXltazYwVGNzRVE%7C%7C?hl=en) — “1★ Purchased a Viking range from Kam appliance in March 2025. within weeks the broiler wouldn't ignite and allowed gas to build up in the ov…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=KAM%20Appliances&query_place_id=ChIJ2Xtdcegw-4kRvzQLlUG3jNw): 4.7★ from 1246 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=KAM%20Appliances&query_place_id=ChIJ2Xtdcegw-4kRvzQLlUG3jNw): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/major-appliance-dealers/kam-appliances-home-electronics-0021-58057/complaints): Listed on this source
- [Yelp](https://www.yelp.com/biz/kam-appliances-hyannis-3): Listed on this source
- [Reddit](https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/): 7 community mentions discussing this business
- [Official Website](https://www.kamappliances.com): 49 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-fixtures/kam-appliances-pfvwus-pf~688352163): 3.5★ from 6 ratings
- [Local Chambers of Commerce](https://www.capecodchamber.org/listing/kam-appliances/2765/): Listed on this source
- [Exa](https://www.capecodtimes.com/story/business/2021/04/01/kam-appliances-moves-to-hyannis-industrial-park/6981839002/): 10 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Cooking, Camaraderie, and Celebration: CIVOC & KAM Appliances Host Veteran Cooking Class” — mass.gov (2025-03-14) — https://www.mass.gov/news/cooking-camaraderie-and-celebration-civoc-kam-appliances-host-veteran-cooking-class
- “Management is very rude and disrespectful.” — indeed.com (2025-03-06) — https://www.indeed.com/cmp/Kam-Appliances-3/reviews
- “KAM Appliances is an established leader in the industry and a long-standing, local family-owned business” — capecodlife.com (2024-11-11) — https://capecodlife.com/spotlight-kam-appliances/
- “## Reliability, Consistency and Commitment ... ### Erin Cox deftly maneuvers through her role as a relationship cultivator for industry leader KAM Appliance. ... Erin Cox certainly knows about applian…” — capecodlife.com (2023-10-11) — https://capecodlife.com/spotlight-kam-appliance/
- “For many who live on Cape Cod, KAM Appliances has been a lifelong presence. The company has been a mainstay in the community for over 40 years.” — capecodlife.com (2023-03-24) — https://capecodlife.com/readers-resource-kam-appliances/
- “Ok the repair guy just left. 3rd visit. It appears everything is fixed now. Finally. So KAM did come through to fix the problem. Just wanted to clear that up.  They came through in the end.  Thanks!” — u/thefullmonthei in r/CapeCod (2022-12-23) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j1duubd/
- “A bit OT,does KAM install? My dishwasher is starting the 30 year old gasket failure puddle.” — u/googin1 in r/CapeCod (2022-12-16) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j0ipie7/
- “Thanks for all the comments. I’ve lived here for 20 years and always heard KAM had great customer support. We do have another repair visit scheduled but with a 1 year warranty I would think they’d tak…” — u/thefullmonthei in r/CapeCod (2022-12-15) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j0dr3w9/
- “This is a new thing with KAM as I’ve dealt with them for the past 12 years & they used to be amazing regarding issues with their appliances but supposedly the manufacturers won’t let them exchange def…” — u/safshort in r/CapeCod (2022-12-14) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j08u9zq/
- “Never had a problem with KAM. Great appliances and service” — u/Magnetgirl30 in r/CapeCod (2022-12-14) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j08hq12/
- “Yale Appliance is so much better than KAM, in my experience. In the future I would go with them.” — u/AnyankaDarling in r/CapeCod (2022-12-14) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/j07wglk/
- “A KAM repairman said the control panel was bad and need to be replaced. They refuse to replace the brand new machine.” — u/thefullmonthei in r/CapeCod (2022-12-14) — https://www.reddit.com/r/CapeCod/comments/zlsm4i/kam_appliances_wont_replace_my_defective_brand/
- “Demolition of the KAM Appliances building in Hyannis will begin Monday, and will cause traffic delays.” — capecodtimes.com (2022-05-07) — https://www.capecodtimes.com/story/news/2022/05/07/demolition-kam-appliances-building-hyannis-construction-mass-dot/9687293002/
- “KAM Appliances relocates in Hyannis to make way for Route 28 construction ... # KAM Appliances relocating to Hyannis Industrial Park ... KAM Appliances is moving to a 30,000-square-foot building in th…” — capecodtimes.com (2021-04-01) — https://www.capecodtimes.com/story/business/2021/04/01/kam-appliances-moves-to-hyannis-industrial-park/6981839002/
- “HYANNIS – KAM Appliances has come together in collaboration with E.J. Jaxtimer Builder, Inc. and Shepley Wood Products to show their support for front-line workers in the community by creating a meal …” — capecod.com (2020-05-12) — https://www.capecod.com/newscenter/kam-appliances-collaborates-with-local-businesses-to-create-meal-train-for-front-line-workers/
- “As marketing manager for KAM Appliances of Hyannis, Sarah Richardson shares the company’s passion for community. In all of her efforts, Richardson strives to show the community that KAM genuinely care…” — capecodlife.com (2019-09-11) — https://capecodlife.com/kam-appliances/
- “KAM Appliances, a family-owned discount appliance store, based on Cape Cod, celebrated their 40th year in business last night with a lively party, featuring gourmet food from local chefs, all prepared…” — capecod.com (2017-04-28) — https://www.capecod.com/community/kam-appliances-celebrates-40-years-in-business/

## Recent reviews

- **1/5 · Google Reviews · J Avezz · 2026-08-17**: DO NOT PURCHASE AN EXTENDED WARRANTY FROM KAMS APPLIANCE. You are much better off to purchase it from the manufacturer. I have waited 9 weeks to get my dryer repaired. Our dryer stopped drying on June 1st.  I called KAMS to schedule a repair. June 29th was the earliest they could arrive. Knowing tha…
- **5/5 · Google Reviews · ann taintor · 2026-08-07**: Excellent service and attention during the purchase process. Stay local!
- **5/5 · Google Reviews · Junior Machado · 2026-08-05**: Great place to buy refrigerators, stoves, and other things.
- **1/5 · Google Reviews · Elizabeth · 2026-08-01**: Repair department is totally incompetent. Waited 2-1/2 months through a series of their fubars trying to get my clothes washer repaired. Finally cancelled request for repair with washer still not fixed. The final straw was when tech showed up without part. His report shows part was not ordered. They…
- **1/5 · Google Reviews · fine young Cannibal · 2026-07-31**: Never use this company Kam for anything and I had lots of my family have used KAM for years and it's gone downhill

1) the worse customer sevice and leadtimes, it took me a month to get an august 5th appointment.
2) several email conservations with a video of failing equipment
3) talking to 5 people…
- **1/5 · Google Reviews · Lauren Daly · 2026-07-25**: My issue is with Service. I hate writing bad reviews.  But it’s really quite frustrating.  I bought a commercial washing machine for Our little family motel here in Cape cod. The washing machine is still under warranty and needs to be fixed. Couldn’t get a Service appt for a month.   And then on the…
- **1/5 · Google Reviews · Lindsay Hull · 2026-07-21**: I rarely leave negative reviews, but I'm extremely disappointed with my experience.

I purchased a refrigerator, stove, and microwave from this store, and the refrigerator's ice maker has not worked since the day it was delivered.

Since then, I've called at least six times and left multiple voicema…
- **1/5 · Google Reviews · emilie Johnson · 2026-07-20**: Please see updated review…
Still waiting on the promise made by the Sales Manager
Loaner was removed on Wednesday July 29
However still waiting on the promised refund

Tell me what’s missing besides customer service….
I am caught between a rock and a hard place.
KAM APPLIANCES has delivered 4 Fridgi…
- **5/5 · Google Reviews · Kevin Doogan · 2026-07-18**: Purchased a Premier electric stove online through KAM, from start to finish this purchase, set up & delivery was fabulous. The sales Representative Chris Tavares was knowledgeable, informative and professional. He quarterbacked my purchase and followed up for quick access. Jenny coordinated the deli…
- **5/5 · Google Reviews · Ann Greene · 2026-07-17**: The great folks at KAM really saved the day. My dryer broke, and they were able to deliver and install a new one (on sale, no less) within days. Wagner and his installation crew were professional and quick. This is the second appliance I purchased from KAM and it won’t be the last! Thank you for gre…

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Data freshness: last scanned 2026-08-22T06:12:42.466Z.
Cite as: KAM Appliances — Tavlee (https://tavlee.com/contractor/kam-appliances-hyannis)
Source: https://tavlee.com/contractor/kam-appliances-hyannis