--- title: "Ken Villemaire Concrete Coatings" description: "Concrete floors, patio coatings and repair work drew several complaints about deterioration and unanswered follow-up calls at Ken Villemaire Concrete Coati" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Ken Villemaire Concrete Coatings **Trade:** Flooring · **Phone:** (413) 240-8218 · **Languages:** English **Rating: 1.8/5** (medium confidence) — from 12 reviews across 4 sources. 33% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Concrete floors, patio coatings and repair work drew several complaints about deterioration and unanswered follow-up calls at Ken Villemaire Concrete Coatings. Those are dated customer accounts: the written reviews run from 2011 through 2022. The business describes its work on HomeAdvisor as basement waterproofing and concrete resurfacing, with over 20 years of experience. A May 2022 Google reviewer said a replacement concrete floor looked sloppy on closer inspection, cleanup was incomplete, and they did not hear back after final payment. In March 2021, another Google customer said a patio topcoat deteriorated and Ken did not return to fix it. An April 2021 customer reported paying a significant deposit for work that never began, receiving only half back, and filing a small-claims case for the remainder. That review said they were still waiting at the time it was written. An October 2022 customer account reproduced on HomeAdvisor made more serious allegations about an unfinished cellar and foundation job. The writer said materials intended for disposal were hidden in a crawl space, stairs were removed leaving a fall into the basement, and multiple promised tasks were unfinished. They said they filed complaints with BBB and the attorney general's consumer-fraud division. The same writer also alleged an assault on a former customer; that is a customer's allegation, rather than a reported court finding. Older HomeAdvisor reviews describe both completed work and later problems. In March 2014, a customer praised the garage-floor coating's durability but said slate on the front steps was crumbling. They reported repeated excuses about inspecting it and a curt, profane response. A February 2014 reviewer initially liked the job and color, but said cracking returned after winter, worsened over another winter, and requests for repair did not bring Ken back. There are positive accounts too. A September 2012 HomeAdvisor reviewer praised the clean work process and said there had been no further water leaks so far. A May 2018 Google customer praised quick service and a fair price. Google lists 1.8 stars from five ratings, HomeAdvisor lists 3.6 from seven, and BBB gives the business an A+ grade. **Strengths:** - Garage floor coating — a March 2014 customer said it had worn well - Clean work process — September 2012 customer praised neatness and reported no further leaks **Concerns:** - Unfinished work — October 2022 account alleged incomplete work and unsafe basement access - Deposit refund — April 2021 customer reported unperformed work and only half refunded - Coating deterioration — March 2021 patio customer reported deterioration and no return visit - Repair follow-up — 2014 customers reported deteriorating steps or recurring cracks without repairs ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The business describes basement waterproofing and concrete resurfacing on HomeAdvisor and claims over 20 years of experience. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “About (HomeAdvisor, self-described): Basement water proofing and concrete resurfacing for over 20 years.” - Google lists 1.8 stars from five ratings; HomeAdvisor lists 3.6 stars from seven ratings. _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “HomeAdvisor: 3.6★ from 7 ratings” - [Google](https://www.google.com/maps/search/?api=1&query=Ken%20Villemaire%20Concrete%20Coatings&query_place_id=ChIJq6puVqDh5okRyrs2sTUdh1U) — “Google: 1.8★ from 5 ratings” - BBB gives the business an A+ grade. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/concrete-contractors/ken-villemaire-concrete-coatings-0261-319681) — “Better Business Bureau grade: A+” - A May 2022 Google reviewer reported a sloppy replacement concrete floor, incomplete cleanup and no follow-up after payment. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Hired to replace a concrete floor, took their time and seemed to know what they were doing initially. They made a mess as they went but f…” - A March 2021 Google reviewer said an outdoor patio topcoat deteriorated and Ken did not return to fix it. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ We hired Ken for our outdoor patio and he applied a cheap topcoat that deteriorated. We called him back to fix it but he never came.” - An April 2021 Google reviewer reported unperformed work, only half a deposit refunded and a small-claims filing for the remainder. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Hired Ken and paid him a significant deposit one year ago. He never came to do the work blaming Covid. I asked for my deposit back and it…” - An October 2022 customer account reproduced on HomeAdvisor alleged unfinished cellar and foundation work, concealed debris and removed stairs that left a fall into the basement. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken Villemaire Concrete Coatings 2 reviews Unclaimed Masonry/Concrete Closed7:00 AM - 7:00 PM Photos & videos See all 17 photos Photo of …” - The October 2022 customer account said complaints were filed with BBB and the attorney general and alleged an assault on another customer. _(confidence: low)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken Villemaire Concrete Coatings 2 reviews Unclaimed Masonry/Concrete Closed7:00 AM - 7:00 PM Photos & videos See all 17 photos Photo of …” - A March 2014 HomeAdvisor reviewer reported crumbling slate steps and repeated unsuccessful attempts to arrange an inspection. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken and his crew did a nice job on the garage floor . The coating has worn well and looks decent.
The tile on the front steps is a…” - A February 2014 HomeAdvisor reviewer reported recurring cracks after winter and unsuccessful requests for repair. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “3★ The job itself was fine. The color was fine, and they did a decent job. I had an area that was cracked that I had asked him about repairi…” - A March 2014 HomeAdvisor reviewer praised the durability of the garage-floor coating. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken and his crew did a nice job on the garage floor . The coating has worn well and looks decent.
The tile on the front steps is a…” - A September 2012 HomeAdvisor reviewer praised clean work and said no further water leaks had occurred so far. _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “5★ Quick estimate. Professional work process. Very clean and neat. So far, no further water leaks.
” - Also offers Flooring _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken and his crew did a nice job on the garage floor . The coating has worn well and looks decent.
The tile on the front steps is a…” - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Hired to replace a concrete floor, took their time and seemed to know what they were doing initially. They made a mess as they went but f…” - Specializes in Masonry _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Hired to replace a concrete floor, took their time and seemed to know what they were doing initially. They made a mess as they went but f…” - [Google Reviews](https://maps.google.com/?cid=6162926731523439562&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ We hired Ken for our outdoor patio and he applied a cheap topcoat that deteriorated. We called him back to fix it but he never came.” - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “1★ Ken Villemaire Concrete Coatings 2 reviews Unclaimed Masonry/Concrete Closed7:00 AM - 7:00 PM Photos & videos See all 17 photos Photo of …” - Also offers Waterproofing / Foundation _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “About (HomeAdvisor, self-described): Basement water proofing and concrete resurfacing for over 20 years.” - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html) — “Services offered (HomeAdvisor): Concrete Resurfacing for patios, basement waterproofing, garage floors, pool decks, walkways, Concrete Flatw…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Ken%20Villemaire%20Concrete%20Coatings&query_place_id=ChIJq6puVqDh5okRyrs2sTUdh1U): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/concrete-contractors/ken-villemaire-concrete-coatings-0261-319681): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.kenvillemaireconcretecoatings.155622953.html): 3.6★ from 7 ratings - [Google](https://www.google.com/maps/search/?api=1&query=Ken%20Villemaire%20Concrete%20Coatings&query_place_id=ChIJq6puVqDh5okRyrs2sTUdh1U): 1.8★ from 5 ratings ## Recent reviews - **1/5 · HomeAdvisor · Ken W. · 2022-10-27**: Ken Villemaire Concrete Coatings 2 reviews Unclaimed Masonry/Concrete Closed7:00 AM - 7:00 PM Photos & videos See all 17 photos Photo of Ken Villemaire Concrete Coatings - West Springfield, MA, US. Photo of Ken Villemaire Concrete Coatings - West Springfield, MA, US. This is what you get when you hi… - **1/5 · Google Reviews · Bojack · 2022-05-31**: Hired to replace a concrete floor, took their time and seemed to know what they were doing initially. They made a mess as they went but figured they would clean up in the end? Only some of the dust. Upon closer inspection we ended up with a sloppy floor and never heard back from them for a checkup a… - **1/5 · Google Reviews · deborah cary · 2021-04-06**: Hired Ken and paid him a significant deposit one year ago. He never came to do the work blaming Covid. I asked for my deposit back and it took a long time for him to respond then he only gave me half. I filed in small claims court to get the rest and am still waiting. DO NOT hire this person. He is… - **1/5 · Google Reviews · Joanne Siano · 2021-03-27**: We hired Ken for our outdoor patio and he applied a cheap topcoat that deteriorated. We called him back to fix it but he never came. - **1/5 · Google Reviews · D. Joy · 2018-07-30**: Don’t waste your time. I called the guy a few times. Texted him picture of job and address. Maybe he didn’t want job but he never called back and when I called him he hung up. He is either driving or just doesn’t want the job but very unprofessional to hang up on a potential customer and not get bac… - **5/5 · Google Reviews · William Levakis · 2018-05-11**: Quick and quality service at a fair price. Thanks Ken! - **5/5 · HomeAdvisor · Jessica Z. · 2015-04-30**: unknown - **1/5 · HomeAdvisor · Bob L. · 2014-03-22**: Ken and his crew did a nice job on the garage floor . The coating has worn well and looks decent.
The tile on the front steps is another matter entirely. The slate has come apart and sheets of it are separating from the tiles. Apparently the tiles have absorbed water and are literally crumbli… - **3/5 · HomeAdvisor · Nancy G. · 2014-02-17**: The job itself was fine. The color was fine, and they did a decent job. I had an area that was cracked that I had asked him about repairing, and he said it was fine and it wouldn’t be a problem. After a winter cycle, that same area needed to be repaired again. I called him and it was excuse after ex… - **5/5 · HomeAdvisor · James M. · 2012-09-27**: Quick estimate. Professional work process. Very clean and neat. So far, no further water leaks.
--- Data freshness: last scanned 2026-09-30T23:55:15.473Z. Cite as: Ken Villemaire Concrete Coatings — Tavlee (https://tavlee.com/contractor/ken-villemaire-concrete-coatings) Source: https://tavlee.com/contractor/ken-villemaire-concrete-coatings ## Sitemap [Full site index](https://tavlee.com/sitemap.md)