# Kero HVAC

**Trade:** HVAC / Heating & Cooling · **Address:** 14 Robert Ave, Auburn, MA 01501 · **Phone:** (774) 270-5563 · **Website:** https://kerohvac.com/ · **Languages:** English, Spanish

**Rating: 3.8/5** (high confidence) — from 37 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Kero HVAC is an Auburn heating and air-conditioning business listed at 14 Robert Ave. Directory profiles describe central-air service and repair, heat-pump repair, ductless mini-split installation or replacement, free estimates, Spanish-language service, and five years of experience. No owner or license credential is verified in the available material.

Customers describe work on central AC, heat pumps, refrigerant, thermostats, and HVAC installations. Across the available 12 Google reviews and 25 visible Angi reviews, many praise quick response, clear explanations, punctuality, fair pricing, and effective repairs; several describe same-day or next-day heat-wave response. Google shows 4.9 stars from 19 ratings, while Angi and HomeAdvisor each show 4.6 from 31 ratings.

Ask for a written scope and confirm what the service call includes before booking. Two Angi reviews report incomplete work or an unsuccessful thermostat installation, and another cautions that this is an à-la-carte service model; the visible negative experiences are important counterweight to the otherwise positive record.

Kero HVAC appears suited to homeowners seeking residential HVAC troubleshooting, repair, or installation in the Auburn area. Confirm the exact equipment scope, estimate, warranty terms, and current Massachusetts licensing requirements before authorizing work.

**Strengths:**
- Fast response — reviewers describe same-day and next-day service
- Clear explanations — customers cite options, pricing, and diagnosis
- HVAC repair — reviews document AC, heat, and installation work

**Concerns:**
- Incomplete work — one review reports an unfinished repair
- Thermostat installation — one customer reports the job was unsuccessful
- Service inclusions — an à-la-carte review advises confirming scope

**Where sources disagree:**
- Google publishes 4.9 from 19 ratings, while Angi and HomeAdvisor publish 4.6 from 31 ratings; these are different platform aggregates.
- Thumbtack scraping failed with scrapingdog.google 502, so no Thumbtack evidence was used.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Kero HVAC is listed at 14 Robert Ave, Auburn, MA 01501 and offers HVAC services including central AC, heat pumps, and ductless mini-splits. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “Angi identifies Kero HVAC at 14 Robert Avenue, Auburn, MA 01501, with a 4.6/5 rating from 31 reviews, HVAC services, Spanish language, five …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html) — “Services offered (HomeAdvisor): Central A/C Service or Repair, Heat Pump Repair or Service, Ductless Mini-split Heating System Installation …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html) — “HomeAdvisor identifies KERO HVAC at 14 Robert Avenue, Auburn, MA 01501, with the same 4.6/5 rating from 31 reviews, HVAC services, Spanish-l…”
- Google shows 4.9 stars from 19 ratings; Angi and HomeAdvisor each show 4.6 from 31 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Kero%20HVAC&query_place_id=ChIJgToU7ZIF5IkRSA5VXWwcpds) — “Google: 4.9★ from 19 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “Angi: 4.6★ from 31 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html) — “HomeAdvisor: 4.6★ from 31 ratings”
- Customers repeatedly praise prompt response, communication, punctuality, and effective HVAC repairs. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoMk9Mbm9RRRAB!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgIDh2OLnoQE%7C%7C?hl=en) — “5★ Kero responded promptly and gave me all pertinent information up front. He communicates well and promptly and doesn’t pressure for servic…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1c00zd0ZBEAE!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgIDusM3wFA%7C%7C?hl=en) — “5★ KERO drove down to the Cape to look at the job on a Saturday night! Our AC was out on the hottest day of the summer. KERO priced and inst…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1bFk3QXlnRRAB!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgICulY7AygE%7C%7C?hl=en) — “5★ Unbelievable! Life saver! So knowledgeable  so efficient so nice. He came exactly when he said he would. I can’t say enough he’s awesome”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1cXN5YndRRRAB!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgICuqsybwQE%7C%7C?hl=en) — “5★ Very professional and quick service! Came out in a heat wave at short notice And repaired our issue!
Wonderful service will certainly cal…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPd3RlbG5BRRAB!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgIDOwtelnAE%7C%7C?hl=en) — “5★ Kero was wonderful to work with. He answered my call right away and came to check out my A/C later that afternoon. He is very friendly an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbEpYTmF3EAE!2m1!1s0x0:0xdba51c6c5d550e48!3m1!1s2@1:CIHM0ogKEICAgICOlJXNaw%7C%7C?hl=en) — “5★ Kero was great, he came out right away to check on our A/C problems.  He had to come back and was right on time again.  He was knowledgea…”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “5★ Kero called right away and was able to come over the next day. He diagnosed our problem and got our a/c running within an hour. Kero is f…”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “5★ The technician was able to identify the problem quickly and proved it using numerical data. He told me about the repair options and the r…”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “5★ Very fast service - had air conditioning condenser not working on a 90F day - he called - showed up within an hour, fixed within an hour!…”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “5★ Quick response. Very professional. Fixed our AC unit and we were very happy!”
- Two Angi reviews report incomplete work or an unsuccessful thermostat installation, and another advises confirming service inclusions. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “1★ He reattached the air condition hose to the vent but never came back with the part he said I needed and would not return my calls. He nev…”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “1★ I am disappointed that he charged me $90, but he was not able to install the thermostat.”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “1.5★ Kero is a **la carte technician**. Make sure to confirm what is included in your service visit prior to hiring.”
- Angi and HomeAdvisor list five years of experience, Spanish, and free estimates as profile attributes. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “Angi identifies Kero HVAC at 14 Robert Avenue, Auburn, MA 01501, with a 4.6/5 rating from 31 reviews, HVAC services, Spanish language, five …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html) — “HomeAdvisor identifies KERO HVAC at 14 Robert Avenue, Auburn, MA 01501, with the same 4.6/5 rating from 31 reviews, HVAC services, Spanish-l…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/heating-and-air-conditioning/kero-hvac-0261-338743) — “Services offered (Better Business Bureau): Heating and Air Conditioning”
  - [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm) — “Services offered (Angi): Central A/C Service or Repair, Heat Pump Repair or Service, Ductless Mini-split Heating System Installation or Repl…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html) — “Services offered (HomeAdvisor): Central A/C Service or Repair, Heat Pump Repair or Service, Ductless Mini-split Heating System Installation …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Kero%20HVAC&query_place_id=ChIJgToU7ZIF5IkRSA5VXWwcpds): 4.9★ from 19 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Kero%20HVAC&query_place_id=ChIJgToU7ZIF5IkRSA5VXWwcpds): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/heating-and-air-conditioning/kero-hvac-0261-338743): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/auburn/kero-hvac-reviews-1.htm): 4.6★ from 31 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.KEROHVAC.111636785.html): 4.6★ from 31 ratings

## Recent reviews

- **5/5 · Google Reviews · Eleni Christakos · 2023-02-28**: Kero responded promptly and gave me all pertinent information up front. He communicates well and promptly and doesn’t pressure for services. He explains the options and the pros/cons. I highly recommend his services!
- **5/5 · Google Reviews · Bob Kelley · 2023-02-24**: Kero was very efficient and very affordable. His professionalism was like no other and I would highly recommend him.
- **5/5 · Google Reviews · Michael Legere · 2023-02-23**: He did what he said he would do with no issues. Would definitely use again in the future.
- **5/5 · Google Reviews · Sandra Alsante · 2022-08-18**: 1. Kero, answered the call and that in this day and age tells me something about his work ethics. They are excellent!
2.He tried to help me diagnose the issue immediately over the phone on a Sunday. Rather than reading a “script” telling me that “without seeing the unit he could not help me” Which i…
- **5/5 · Google Reviews · Kevin Robock · 2022-08-11**: KERO drove down to the Cape to look at the job on a Saturday night! Our AC was out on the hottest day of the summer. KERO priced and installed quickly and saved our summer.
- **5/5 · Google Reviews · Barbara Fyrberg · 2022-08-02**: Unbelievable! Life saver! So knowledgeable  so efficient so nice. He came exactly when he said he would. I can’t say enough he’s awesome
- **5/5 · Google Reviews · Namrata Shivagunde · 2022-08-01**: Kero is friendly and he is quick in explaining and fixing the problem.
- **1/5 · Angi · Jim M. · 2022-08-01**: He reattached the air condition hose to the vent but never came back with the part he said I needed and would not return my calls. He never finished the job. I hired someone else to complete his work. Beware.
- **5/5 · Google Reviews · Kimberly Figueroa · 2022-07-25**: Very professional and quick service! Came out in a heat wave at short notice And repaired our issue!
Wonderful service will certainly call again
- **5/5 · Google Reviews · Lev Zak · 2022-07-25**: Mr. Kerolos Mena of Kero HVAC added 9 lbs of 410A Freon for $765 on 07.25.2025. He came on time, he has very nice manners, and it appears that everything works fine.

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Data freshness: last scanned 2026-08-24T14:41:38.927Z.
Cite as: Kero HVAC — Tavlee (https://tavlee.com/contractor/kero-hvac-auburn)
Source: https://tavlee.com/contractor/kero-hvac-auburn