# Kitchen Port Inc

**Trade:** Kitchen Remodel · **Address:** 2 Nells Way, Orleans, MA 02653 · **Phone:** (508) 240-0600 · **Languages:** English

**Rating: 2.1/5** (low confidence) — from 2 reviews across 5 sources.

## The honest read

Kitchen Port is a cabinetry, countertop and built-in shop in Orleans that BBB lists as in business since 2006. The company works directly with homeowners through owner Dean, who reviewers describe as hands-on through a kitchen build.

There isn't much written history yet, and what's there is split. In a 2023 Google review, a homeowner called Dean's cabinetry excellent and said he was present at every step of a new kitchen build with strong suggestions along the way. A more recent account is very different: in a July 2026 review, a customer described a frustrating cabinet installation after the originally chosen manufacturer went out of business -- Dean picked a replacement company without involving them in the decision. A separate, detailed Houzz review from a different customer describes craftsmanship and scheduling problems, and says the owner entered the customer's condo through a window without permission; the business posted a lengthy point-by-point reply to that review.

Given how few written accounts there are and how serious that Houzz complaint is, it's worth asking directly -- before any work starts -- how the company handles home access when a customer isn't present, and getting a clear, written plan for cabinet selection and scheduling up front.

**Strengths:**
- Hands-on cabinetry work — 2023 review praised presence and craftsmanship

**Concerns:**
- Unauthorized home entry — Houzz review described owner entering through a window
- Craftsmanship complaint — Houzz review also flagged installation quality and scheduling
- Vendor switch dispute — 2026 review said a cabinet brand changed without input

**Where sources disagree:**
- Google's aggregate rating (4.2★ from 5 ratings) sits well above what its own two written reviews show -- one 5-star from 2023, one 1-star from this July -- and above Houzz's separate 1.0-star profile

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A 2023 review praised Dean's cabinetry quality and hands-on presence through a kitchen build _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSbHBpNjZ3RRAB!2m1!1s0x0:0x33f6b357c6938b23!3m1!1s2@1:CIHM0ogKEICAgIDRlpi66wE%7C%7C?hl=en) — “5★ Working with Dean is a pleasure. He is extremely professional and confident. He brings a world of experience to the kitchen table 😊

The…”
- A July 2026 review described a cabinet vendor switch made without customer input _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aelIzTlJZVXB1TlcwM1l6UlVORTFRWDB0dkxYYxAB!2m1!1s0x0:0x33f6b357c6938b23!3m1!1s2@1:CAIQACodChtycF9oOnZzR3NRYUpuNW03YzRUNE1QX0tvLXc%7C%7C?hl=en) — “1★ Our kitchen cabinet installation was a frustrating and disappointing experience from start to finish. The cabinet manufacturer originally…”
- A Houzz review described craftsmanship and scheduling problems and said the owner entered the customer's condo through a window without permission _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/kitchen-port-inc-pfvwus-pf~1989013604) — “Houzz profile for Kitchen Port Inc., Orleans MA — matches address (2 Nells Way) and phone ((508) 240-0600) exactly. 1.0-star average from 1 …”
- BBB lists the company as in business since 2006, not accredited, with a Not Rated grade _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/cabinets/kitchen-port-inc-0021-431400) — “Better Business Bureau grade: Not Rated”
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/cabinets/kitchen-port-inc-0021-431400) — “BBB profile for Kitchen Port Inc (Cabinets) in Orleans, MA: NOT BBB Accredited, BBB Rating 'Not Rated' (insufficient info), 20 years in busi…”
- Google shows 4.2 stars from 5 ratings; Houzz shows 1.0 star from 1 rating _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Kitchen%20Port%20Inc&query_place_id=ChIJgSRLgC1q-4kRI4uTxlez9jM) — “Google: 4.2★ from 5 ratings”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/kitchen-port-inc-pfvwus-pf~1989013604) — “Houzz: 1.0★ from 1 ratings”
- Also offers Kitchen Remodel _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/cabinets/kitchen-port-inc-0021-431400) — “Services offered (Better Business Bureau): Cabinets”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aelIzTlJZVXB1TlcwM1l6UlVORTFRWDB0dkxYYxAB!2m1!1s0x0:0x33f6b357c6938b23!3m1!1s2@1:CAIQACodChtycF9oOnZzR3NRYUpuNW03YzRUNE1QX0tvLXc%7C%7C?hl=en) — “1★ Our kitchen cabinet installation was a frustrating and disappointing experience from start to finish. The cabinet manufacturer originally…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSbHBpNjZ3RRAB!2m1!1s0x0:0x33f6b357c6938b23!3m1!1s2@1:CIHM0ogKEICAgIDRlpi66wE%7C%7C?hl=en) — “5★ Working with Dean is a pleasure. He is extremely professional and confident. He brings a world of experience to the kitchen table 😊

The…”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/kitchen-port-inc-pfvwus-pf~1989013604) — “Services offered (Houzz): Design, sales & installation cabinetry, countertops, built-ins etc.”
- Also offers Specialty Services _(confidence: low)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/kitchen-port-inc-pfvwus-pf~1989013604) — “Services offered (Houzz): Design, sales & installation cabinetry, countertops, built-ins etc.”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Kitchen%20Port%20Inc&query_place_id=ChIJgSRLgC1q-4kRI4uTxlez9jM): 4.2★ from 5 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Kitchen%20Port%20Inc&query_place_id=ChIJgSRLgC1q-4kRI4uTxlez9jM): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/cabinets/kitchen-port-inc-0021-431400): Listed on this source
- [Yelp](https://www.yelp.com/biz/kitchen-port-orleans): Listed on this source
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/kitchen-port-inc-pfvwus-pf~1989013604): 1.0★ from 1 ratings

## Recent reviews

- **1/5 · Google Reviews · Diane Johnson · 2026-07-24**: Our kitchen cabinet installation was a frustrating and disappointing experience from start to finish. The cabinet manufacturer originally selected went out of business. Rather than involving us in choosing a replacement, Dean selected a different cabinet company without showing us any samples. Once …
- **5/5 · Google Reviews · Elisabeth Clark · 2023-04-24**: Working with Dean is a pleasure. He is extremely professional and confident. He brings a world of experience to the kitchen table 😊

The quality of the cabinetry is excellent. Dean was with us every step of the way during a new kitchen build and had terrific suggestions for us. Dean is a true profe…

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Data freshness: last scanned 2026-08-23T04:09:53.071Z.
Cite as: Kitchen Port Inc — Tavlee (https://tavlee.com/contractor/kitchen-port-inc-orleans)
Source: https://tavlee.com/contractor/kitchen-port-inc-orleans