# Long Home Products

**Trade:** Windows / Siding / Gutters · **Languages:** English

**Rating: 2.7/5** (medium confidence) — from 15 reviews across 5 sources.
80% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 2 negative.

## The honest read

Long Home Products is the Massachusetts branch of the regional Long Home / Long Roofing chain, listing offices in both Canton and Taunton, and it's hired mainly for roof replacement along with window, siding, gutter and bathtub-to-shower conversion work across Greater Boston. Its Best Pick Reports profile lists a 112-town service area running from Boston and Cambridge out to Framingham and Salem, and includes Canton itself. How long this branch has operated isn't consistent across its own directory listings: Thumbtack says 81 years, tracing to the parent company's founding, while Angi says 27 and BBB says 31.

Its written record runs 15 reviews from 2021 to 2026 across five platforms, and the tone splits by period. A 2021 Angi review described a roofing crew as tight, well-constructed and attentive to protecting neighboring property, and 2023 Thumbtack reviewers repeatedly praised sales reps as patient and thorough when walking them through window, roofing and shower material choices. More recently, two of the five reviews from the last six months are negative and specific: an August 2026 review described a bathtub-to-shower and flooring job still unfinished three weeks past its promised date with no response from the assigned contacts, and a 2022 Angi review from a customer who had a shower installed noted the company never followed up once a fixture came loose after the crew left. A separate August 2026 review also called the initial appointment-scheduling process painful, though the review's further detail wasn't available to cite.

Its directory ratings stay high through all of this — BBB rates it A+ and accredited since 2022, Angi shows 4.8 from 31 reviews, Thumbtack shows 4.9 from 40, and Best Pick Reports shows 4.7 from 2,179 ratings and certifies it as a CertainTeed SELECT Shingle Master. It also lists a Massachusetts Home Improvement Contractor registration (HIC #187510, expiring April 2027) and a Construction Supervisor License (CSSL-106187, expiring May 2027) with the BBB, though those are the company's own directory-listed numbers rather than a state registry verification.

Homeowners considering roofing, siding, window or bathroom-conversion work here should ask specifically what happens after the crew leaves — the two most detailed complaints in its record, from different years and platforms, both center on follow-up communication once a job is largely done and paid for, rather than on the installation itself.

**Strengths:**
- Professional crews — Angi and Best Pick reviewers call installations careful and efficient
- CertainTeed Shingle Master — Best Pick certifies its roofing credentials
- High platform ratings — BBB A+ and 4.7-4.9 stars on Angi, Thumbtack and Best Pick
- Knowledgeable sales reps — Thumbtack reviewers praise thorough, patient consultations

**Concerns:**
- Post-installation follow-up — two detailed reviews describe unreturned calls after payment
- Appointment scheduling — a 2026 review called the process painful

**Where sources disagree:**
- Years in business vary by platform — Thumbtack says 81, BBB says 31, Angi says 27
- Star averages of 4.6-4.9 across four directories run well above the tone of the most detailed written complaints on record

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Lists a Massachusetts Home Improvement Contractor registration (HIC #187510, expiring April 2027) and a Construction Supervisor License (CSSL-106187, expiring May 2027) with the Better Business Bureau. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Licence listed on Better Business Bureau: 187510 (Massachusetts Office of Consumer Affairs and Business Regulation, exp. 4/21/2027)”
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Licence listed on Better Business Bureau: CSSL-106187 (Massachusetts Board of Building Regulations and Standards, exp. 5/26/2027)”
- BBB Accredited Business rated A+ since 2022. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Better Business Bureau grade: A+”
- Best Pick Reports certifies it as a CertainTeed SELECT Shingle Master, with a 4.7-star average from 2,179 ratings. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Best Pick Reports star distribution: 1946 5★ · 87 4★ · 21 3★ · 14 2★ · 111 1★ (of 2179 ratings)”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Best Pick Reports: 4.7★ from 2179 ratings”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Listed certification: CertainTeed SELECT Shingle Master”
- Reviewers repeatedly describe installation crews as professional, careful and thorough about cleanup. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “5★ This company was excellent and they cleaned up so well once job was completed. I would highly recommend them for sure.”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Everyone that we had dealings with were great. Ryan the salesman, Jake the project Mgr., Patricia for all the scedualing of inspections, and…”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “5★ The crew that was sent over to do the job were very professional. I went out to watch them work a couple of times and that's just what th…”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “5★ The workers were superb. They worked all day long in the most professional, efficient way imaginable, all harnessed in all the time. The …”
- Thumbtack reviewers consistently praise sales consultants as patient and thorough when explaining material choices for windows, showers and roofing. _(confidence: medium)_
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Chris and Nick def helped me pick and choose the right materials for the best bathroom that fits my current situationThey explained everythi…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “We just met with the sales rep. We like the products and the e reviews. Nick was very professional and explained everything in details and h…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Ed and Ricardo were very patient and knowledgeable and walked me through the process in detail. They answered all my questions and were able…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Ricky and Eddie came to our home, very professional and thorough in their presentation of the product. Cant wait to get our new shower.”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Long is a great company and very trustworthy. Their appointment schedulers were very efficient in getting me booked. The install was fast an…”
- Two detailed reviews from different platforms and years describe unreturned calls about unresolved issues once a job was largely complete and paid for — a loose shower fixture on Angi and an unfinished bathroom conversion on Best Pick. _(confidence: medium)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “I am extremely disappointed with the service provided by this company. The project began on July 7, and the scope of work was simply to remo…”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “3★ The installation process itself was efficient, quick, and professional. The Long Roofing customer service representative kept us apprised…”
- A 2026 review described the initial appointment-scheduling process as painful. _(confidence: low)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “If I could give this company 0 stars I would. Just the initial appointment setup was painful. I told the AI agent, who sent a new text messa…”
- Roof replacement and repair, including asphalt shingle, metal and flat roofing systems. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Services offered (Best Pick Reports): Asphalt Shingle Roofing, Flat Roofing Systems, Metal Roofing, Roof Installation, Roof Repair, Roof Rep…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Services offered (Thumbtack): Shower and Bathtub Installation or Replacement, Window Installation, Roof Installation or Replacement”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “Services offered (Angi): Ashpalt Shingle Roofing- Re-roof/Tear-off/Install/Repair, Exterior Door Installation, Metal Shingle Roofing- Re-roo…”
- Window, siding, gutter and exterior door installation. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “Services offered (Angi): Ashpalt Shingle Roofing- Re-roof/Tear-off/Install/Repair, Exterior Door Installation, Metal Shingle Roofing- Re-roo…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Services offered (Better Business Bureau): replacement window, doors, siding, gutter/jacket services, kitchen remodeling, basement remodelin…”
- Bathtub-to-shower conversions and shower/bathtub replacement. _(confidence: medium)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “I am extremely disappointed with the service provided by this company. The project began on July 7, and the scope of work was simply to remo…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Ricky and Eddie came to our home, very professional and thorough in their presentation of the product. Cant wait to get our new shower.”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Chris and Nick def helped me pick and choose the right materials for the best bathroom that fits my current situationThey explained everythi…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Services offered (Thumbtack): Shower and Bathtub Installation or Replacement, Window Installation, Roof Installation or Replacement”
- Serves a 112-town Greater Boston area, from Boston and Cambridge to Framingham and Salem, including Canton. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Best Pick profile for Long Home Products (300 Myles Standish Blvd, Taunton, MA), a 4.7/5-rated, Certified Pro roofer with 2,179 reviews and …”
- Platform star averages are consistently high — BBB A+, Angi 4.8 from 31 reviews, Thumbtack 4.9 from 40, and Best Pick 4.7 from 2,179 — while the most detailed individual complaints on record describe post-installation follow-up problems. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “Angi: 4.8★ from 31 ratings”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “I am extremely disappointed with the service provided by this company. The project began on July 7, and the scope of work was simply to remo…”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Best Pick Reports: 4.7★ from 2179 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Better Business Bureau grade: A+”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “3★ The installation process itself was efficient, quick, and professional. The Long Roofing customer service representative kept us apprised…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Thumbtack: 4.9★ from 40 ratings”
- Specializes in Roofing _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Best Pick Reports: 4.7★ from 2179 ratings”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “Services offered (Best Pick Reports): Asphalt Shingle Roofing, Flat Roofing Systems, Metal Roofing, Roof Installation, Roof Repair, Roof Rep…”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “Services offered (Angi): Ashpalt Shingle Roofing- Re-roof/Tear-off/Install/Repair, Exterior Door Installation, Metal Shingle Roofing- Re-roo…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Services offered (Thumbtack): Shower and Bathtub Installation or Replacement, Window Installation, Roof Installation or Replacement”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Services offered (Better Business Bureau): replacement window, doors, siding, gutter/jacket services, kitchen remodeling, basement remodelin…”
  - [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm) — “Services offered (Angi): Ashpalt Shingle Roofing- Re-roof/Tear-off/Install/Repair, Exterior Door Installation, Metal Shingle Roofing- Re-roo…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Services offered (Thumbtack): Shower and Bathtub Installation or Replacement, Window Installation, Roof Installation or Replacement”
- Also offers Bathroom Remodel _(confidence: medium)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products) — “I am extremely disappointed with the service provided by this company. The project began on July 7, and the scope of work was simply to remo…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Ricky and Eddie came to our home, very professional and thorough in their presentation of the product. Cant wait to get our new shower.”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Chris and Nick def helped me pick and choose the right materials for the best bathroom that fits my current situationThey explained everythi…”
  - [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1) — “Services offered (Thumbtack): Shower and Bathtub Installation or Replacement, Window Installation, Roof Installation or Replacement”
- Also offers Kitchen Remodel _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439) — “Services offered (Better Business Bureau): replacement window, doors, siding, gutter/jacket services, kitchen remodeling, basement remodelin…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Best Pick Reports](https://www.bestpickreports.com/roofers/boston/long-home-products): 4.7★ from 2179 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/taunton/profile/roofing-contractors/long-home-products-0021-549439): Listed on this source
- [Thumbtack](https://www.thumbtack.com/ma/taunton/roofing/long-home-products/service/467949735278084107?spotlightWebMarkupEnabled=1): 4.9★ from 40 ratings
- [Exa](https://www.reviews.io/company-reviews/store/long-roofing): 0 web mentions across the open web (each linked to its source)
- [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-products-reviews-1.htm): 4.8★ from 31 ratings

## Recent reviews

- **Best Pick Reports · Paul Blecharczyk · 2026-08-06**: Response to my requesting a proposal was immediate and very professional. An on-site meeting provided a review of top tier 50 year shingles and matching underlayment and flashing system materials from Certainteed. Joshua, the pre-sale contact was top notch and I enjoyed discussions with him. For oth…
- **Best Pick Reports · Edwin Machado · 2026-08-06**: I am extremely disappointed with the service provided by this company. The project began on July 7, and the scope of work was simply to remove the old bathtub, install a new one, and replace the flooring. This was not a full bathroom remodel. However, as of July 27, my bathroom is still not complete…
- **Best Pick Reports · Colleen Mitchell · 2026-08-06**: If I could give this company 0 stars I would. Just the initial appointment setup was painful. I told the AI agent, who sent a new text message every 32 minutes, if I didn’t respond, exactly what we were looking to do. Even though it was already attached to the Angi project I proposed. The rep who ca…
- **Best Pick Reports · Jim Haibon · 2026-07-06**: Everyone that we had dealings with were great. Ryan the salesman, Jake the project Mgr., Patricia for all the scedualing of inspections, and the install crew were knowledgeable, friendly and professional. The entire customer service was second to none
- **Best Pick Reports · victoria williams · 2026-05-06**: I’m so grateful that I used this company, my roof looks so beautiful. I have a 3 car garage and now my garage is looking top dollar. The roof is really standing out and the material looks like I have layers the thickness the color black stands out. I’m bragging to my neighbors the my roof is the bes…
- **Thumbtack · John D. · 2023-07-06**: Long is a great company and very trustworthy. Their appointment schedulers were very efficient in getting me booked. The install was fast and clean as well.
- **Thumbtack · Meeta M. · 2023-06-30**: Ed and Ricardo were very patient and knowledgeable and walked me through the process in detail. They answered all my questions and were able to give me a price that reflected the budget I had in mind.
- **Thumbtack · Omarion F. · 2023-06-29**: Chris and Nick def helped me pick and choose the right materials for the best bathroom that fits my current situationThey explained everything to me and had pictures and testimony from present and past customers Ill be sure to tell my neighbors about these guys
- **Thumbtack · Maria L. · 2023-06-28**: We just met with the sales rep. We like the products and the e reviews. Nick was very professional and explained everything in details and helped us see the importance of doing the job with s reputable company.
- **Thumbtack · Betty J. · 2023-06-28**: Ricky and Eddie came to our home, very professional and thorough in their presentation of the product. Cant wait to get our new shower.

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Data freshness: last scanned 2026-09-06T13:49:25.016Z.
Cite as: Long Home Products — Tavlee (https://tavlee.com/contractor/long-home-products-36677)
Source: https://tavlee.com/contractor/long-home-products-36677