# Long Roofing®

**Trade:** Roofing · **Languages:** English

**Rating: 2.6/5** (medium confidence) — from 12 reviews across 9 sources.
67% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative.

## The honest read

Long Roofing® is part of the Long Home home-improvement business, with profiles in Savage, Maryland; Taunton and Canton, Massachusetts; and other East Coast markets. Its public listings cover roof replacement and installation, asphalt, flat, and metal roofing, plus windows, siding, doors, and bath or shower remodeling. Best Pick Reports says the company began in 1945, and its profiles list CertainTeed SELECT ShingleMaster credentials, licensed and insured status, and a 50-year transferable roofing warranty.

The customer record is mixed. Positive accounts describe professional crews, careful protection of floors and property, clean one-day installations, clear explanations, and attractive completed roofs. A 2026 Best Pick review praised a roof replacement and entrance-door work, while other recent reviews praised project managers and installation teams. Older BuildZoom reviews from 2019 and 2021 also describe punctual arrivals, clean work, and satisfactory roofing or window results.

There are also recent complaints about roof leaks, gutter or drip-edge problems, missed callbacks, delays, and workmanship. A March 2026 review reported a roof that leaked immediately after installation, and a February 2026 review described a roof made too wide for the gutters and repeated correction attempts. A December 2025 review described a bathroom drainage problem and poor customer support. BBB reports 196 complaints in the last three years across headquarters and corporate-owned locations, so confirm the warranty process, escalation contact, materials, installation details, and inspection schedule in writing.

Long Roofing may fit customers seeking a large regional provider with broad roofing and home-improvement offerings, but the recent complaint pattern makes contract detail and post-installation support especially important. Verify the exact Long entity, applicable license, warranty coverage, payment schedule, project timeline, and who will handle defects before signing.

**Strengths:**
- Roofing range — asphalt, flat, metal, replacement, and installation services
- Installation crews — positive reviews cite clean, careful, professional work
- Project explanation — reviewers praise clear recommendations and communication
- Long warranty — profiles list a 50-year transferable roofing warranty

**Concerns:**
- Recent roof complaints — reports include leaks, gutter fit, and drip-edge issues
- Customer support — complaints describe missed callbacks and delayed resolution
- Warranty follow-up — BBB complaints include unresolved or delayed warranty matters
- Entity verification — profiles use Long Roofing, Long Home, and Long Home Products names

**Where sources disagree:**
- Headline ratings range from HomeAdvisor 4.1 and BuildZoom 4.5 to Best Pick Reports 4.8 and Thumbtack 4.9, while recent written complaints describe significant installation and support problems.
- Profiles use several related names and locations, including Long Roofing, Long Home, Long Home Products, and Long Roofing of Massachusetts LLC; confirm the contracting entity before signing.
- The BBB complaint total covers headquarters and corporate-owned locations, so it is not limited to one local branch.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Long Roofing and Long Home profiles offer roof installation and replacement, asphalt, flat, and metal roofing, plus windows, siding, doors, and bath or shower remodeling. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “Services offered (Best Pick Reports): Asphalt shingle roofing, Flat roofing systems, Metal roofing, Roof installation, Roof replacement”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/long-roofing%C2%AE-pfvwus-pf~439750506) — “Services offered (Houzz): Roof replacement, Window replacement, Window installation, Asphalt shingle roofing, Flat roofing, Vinyl siding rep…”
- Best Pick Reports says the company started in 1945 and lists it as licensed and insured. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “Best Pick Reports lists Long Home Products as a certified pro serving Washington, DC, with a 4.8 rating from 2,678 reviews, licensed and ins…”
- BuildZoom lists Massachusetts Home Improvement Contractor license 187510 as active when verified in August 2026. _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/long-roofing-of-massachusetts-llc) — “Licence listed on BuildZoom: Massachusetts Home Improvement Contractor license #187510; status active as verified August 2026”
- Recent positive reviews praise professional crews, property protection, clean installations, explanations, and project follow-up. _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “5★ Outstanding all around! Customer Rep who came to home was amazing. Team who did the work were professional, proficient and nice. They mad…”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “5★ I am an established customer of Long Home and always pleased with their service.“Steve Smith did it again”. Last month I had the roof rep…”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “5★ Excellent company to deal with! From start to finish very professional and accommodating for my walk-in shower. Martin was lead and Alber…”
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “4.5★ I worked with Brandon, who performed the i section. He was very knowledgeable and personal and took the time to explain in detail the r…”
- Older BuildZoom reviews describe punctual work, clean-up, and satisfactory roofing or window projects. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/long-roofing-of-massachusetts-llc) — “I must admit Ii was a little hesitant to get new windows as I’ve had a lot of nightmares with contractors in the past. Long came out very qu…”
  - [BuildZoom](https://www.buildzoom.com/contractor/long-roofing-of-massachusetts-llc) — “Am very pleased with the work done. Salesman was right on time when he said he was going to be their. Work was done in one day. Roof looks j…”
- Recent reviews report roof leaks, gutter or drip-edge problems, delayed communication, and repeated correction attempts. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.LongRoofingLLC.118958783.html) — “1★ We had a roof put on our home that failed install. We learned from another licensed and experienced contractor that the materials used ar…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.LongRoofingLLC.118958783.html) — “1★ Long Home put a roof on my house Oct. ?24. They made the roof too wide for my gutters then argued it was correct. They then came to fix i…”
- BBB reports 196 complaints in the last three years across headquarters and corporate-owned locations. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/md/savage/profile/roofing-contractors/long-home-0011-20014094/complaints) — “196 complaint(s) on file (count only)”
- Specializes in Roofing _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “Services offered (Best Pick Reports): Asphalt shingle roofing, Flat roofing systems, Metal roofing, Roof installation, Roof replacement”
  - [BuildZoom](https://www.buildzoom.com/contractor/long-roofing-of-massachusetts-llc) — “Services offered (BuildZoom): Skylights, Roofing”
  - [Thumbtack](https://www.thumbtack.com/md/savage/roofing/long-home-products/service/492612419257106440) — “Thumbtack lists Long Home Products in Savage, Maryland, with a 4.9 rating from 39 reviews, 81 years in business, eight hires, background che…”
- Also offers Windows / Siding / Gutters _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/long-roofing%C2%AE-pfvwus-pf~439750506) — “Services offered (Houzz): Roof replacement, Window replacement, Window installation, Asphalt shingle roofing, Flat roofing, Vinyl siding rep…”
- Also offers Bathroom Remodel _(confidence: high)_
  - [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products) — “5★ Outstanding all around! Customer Rep who came to home was amazing. Team who did the work were professional, proficient and nice. They mad…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/long-roofing%C2%AE-pfvwus-pf~439750506) — “Services offered (Houzz): Roof replacement, Window replacement, Window installation, Asphalt shingle roofing, Flat roofing, Vinyl siding rep…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Exa](https://www.reviews.io/company-reviews/store/long-roofing): 0 web mentions across the open web (each linked to its source)
- [Procore Construction Network](https://network.procore.com/p/long-roofing-llc-savage): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.LongRoofingLLC.118958783.html): 4.1★ from 31 ratings
- [Best Pick Reports](https://www.bestpickreports.com/roofers/washington-dc/long-home-products): 4.8★ from 2678 ratings
- [Better Business Bureau](https://www.bbb.org/us/md/savage/profile/roofing-contractors/long-home-0011-20014094/complaints): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/long-roofing-of-massachusetts-llc): 4.5★ from 3 ratings
- [Angi](https://www.angi.com/companylist/us/ma/canton/long-home-reviews-2.htm): 4.5★ from 21 ratings
- [Houzz](https://www.houzz.com/professionals/general-contractors/long-roofing%C2%AE-pfvwus-pf~439750506): Listed on this source
- [Thumbtack](https://www.thumbtack.com/md/savage/roofing/long-home-products/service/492612419257106440): 4.9★ from 39 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Pricing is on par with national competitors’, but Long stands out in terms of installation quality and warranty coverage — especially its 50-year transferable roofing warranty through CertainTeed.” — todayshomeowner.com (2025-04-11) — https://todayshomeowner.com/roofing/reviews/long-home-products/
- “Long Home Products, a trusted leader in home improvement for over 75 years.” — power100.io (2023-01-21) — https://power100.io/john-depaola-ceo-lander/
- “Today, John oversees the entire” — longhome.com (2017-07-20) — https://longhome.com/about-us/management-team/john-depaola/
- “Long Roofing is an established brand in the area, but it has seen more successes with its window and fencing services than with roofing.” — kmbrzozowski.weebly.com — https://kmbrzozowski.weebly.com/long-roofing.html

## Recent reviews

- **5/5 · Best Pick Reports · Oleme Lafortune · 2026-08-09**: I am an established customer of Long Home and always pleased with their service.“Steve Smith did it again”. Last month I had the roof replaced from Long Home they did an excellent job. I needed the entrance door replaced but I thought it would have been too much to do it all at once. I requested an …
- **4.5/5 · Best Pick Reports · Cheron Jones · 2026-07-09**: I worked with Brandon, who performed the i section. He was very knowledgeable and personal and took the time to explain in detail the recommendations for my roof. Once the paperwork was completed, the company reached out including the VP to welcome me as a new customer. My project manager called and…
- **5/5 · Best Pick Reports · Bonnie King · 2026-07-09**: Excellent company to deal with! From start to finish very professional and accommodating for my walk-in shower. Martin was lead and Albert assisted. These guys were neat, respectful and worked with me to make sure everything was absolutely perfect before they left. Gina (Sales) was equally as awesom…
- **5/5 · Best Pick Reports · Stephanie Sawyer · 2026-07-09**: Outstanding all around! Customer Rep who came to home was amazing. Team who did the work were professional, proficient and nice. They made sure the floor was protected, parking lot clean and project was perfect. Project Manager even stopped by mid job to check up on team and see if I had questions. …
- **1/5 · HomeAdvisor · Jessica F. · 2026-03-01**: We had a roof put on our home that failed install. We learned from another licensed and experienced contractor that the materials used are the cheapest that you can find on the market. Rush job. Poorly done. This roof leaked upon install and has created interior damages. The company did not stand be…
- **1/5 · HomeAdvisor · Rickie Z. · 2026-02-01**: Long Home put a roof on my house Oct. ?24. They made the roof too wide for my gutters then argued it was correct. They then came to fix it and cut it into my drip edge. They then came a third time to fix it and the crew had zero clue why they were even there. They also nailed down my free floating g…
- **1/5 · Best Pick Reports · S N · 2025-12-09**: I wish I could give more but not with sloppy work and with not so impressive customersupport who never bothered to return customer calls. My bathroom work is not worth the price paid. Started regretting for a bad decision since the water wishes to stay put on the bath floor instead of draining becau…
- **5/5 · HomeAdvisor · Mark R. · 2024-04-01**: Very professional team. Also very thorough install in less than a day. Would definitely recommend.
- **1/5 · HomeAdvisor · Julie H. · 2024-01-01**: Who complete roof was in my yard in 1 month
- **BuildZoom · Pamela T. · 2021-01-27**: When the two salesmen came to my home, I told them that I would need diverters over both doorways to avoid snow falling on someone which could cause a serious injury. When the metal roof was installed, I asked the project manager about the diverters as there were none installed. He said he would loo…

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Data freshness: last scanned 2026-09-10T02:10:07.305Z.
Cite as: Long Roofing® — Tavlee (https://tavlee.com/contractor/long-roofing)
Source: https://tavlee.com/contractor/long-roofing