# Lord Exteriors

**Trade:** Carpentry · **Address:** 2 Leonard Dr, East Falmouth, MA 02536 · **Phone:** (774) 205-7505 · **Website:** http://www.lordexteriors.com/ · **Languages:** English

**Rating: 0.5/5** (medium confidence) — from 23 reviews across 5 sources.
35% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Lord Exteriors is a one-owner exterior-trades business run by Kevin Paul Lord out of 2 Leonard Dr in East Falmouth. Better Business Bureau records list the business as started in 2016 (about a decade), while its Angi profile separately claims 22 years of experience — the two self-reported tenures don't line up. BBB and Angi describe the practiced work as exterior design, fences, painting and carpentry trim, plus roofing, siding and gutters, and roofing is by far what the written record actually documents.

The genuine positive record is real but limited to a handful of accounts from 2017 through early 2023: reviewers describe finished roof repairs, gutter and leaf-guard installation, shingle work and a chimney repair, several praising Kevin's attention to detail and follow-through on problem areas. One BuildZoom reviewer who had posted a negative review in 2018 came back the same day to say the roofing, shingling and masonry work was ultimately done well.

Set against that is a deposit-and-disappear pattern that recurs across years and platforms. BuildZoom reviewers in 2021 and 2022 describe signing a contract, paying a deposit, and then getting excuses before Kevin stopped responding and blocked calls; a 2022 Google review separately describes a $12,000 deposit taken on a $30,000 roof and skylight job with no work performed; and a 2024 Google review alleges the same thing again — a $2,000 deposit cashed for siding work, followed by excuses and no permit ever filed with the building department. A 2019 BuildZoom review adds that the contractor's license had expired and no permit was pulled for that job. Most recently, Google reviews from November 2024 through January 2025 turn sharply negative on workmanship itself: trampled property and damaged siding left unaddressed, an overcharged and rushed roof job with nails and debris left behind, and one flat one-star "bad service" with no detail. A Better Business Bureau complaint is on file for failing to respond, contributing to BBB's B- grade on a non-accredited profile.

The most serious concern is independent of any review: Massachusetts's own contractor licensing registry shows Lord Exteriors' Home Improvement Contractor license (#186512) revoked, a finding BuildZoom's own listing corroborates by separately reporting the same license number inactive and once cancelled by the state. Anyone considering hiring should verify current license and insurance status directly with the state before signing anything, insist on a written contract and a pulled permit, and weigh the repeated deposit complaints against the older, genuine praise before paying anything upfront.

**Strengths:**
- Completed roof repairs — reviewers describe thorough, detail-oriented workmanship
- Gutter and leaf-guard installs — praised for flagging problem areas and offering solutions
- Follow-through on a return job — 2018 reviewer praised finished roofing and masonry work

**Concerns:**
- License status — Massachusetts registry shows HIC #186512 revoked
- Deposit-and-disappear pattern — 2021-2024 reviews allege cashed deposits with no work performed
- Recent workmanship complaints — late-2024 Google reviews cite damaged property and overcharging
- BBB complaint on file — one filed for failure to respond

**Where sources disagree:**
- Angi states 22 years of experience while BBB's own Business Started date (3/24/2016) implies roughly 10 years — a tenure conflict
- BuildZoom's aggregate (2.0 stars from 11 ratings, mostly written complaints) is far below Google's aggregate (4.5 stars from 59 ratings, mostly unwritten) — the written record across every platform skews far more negative than Google's star count alone suggests
- BuildZoom's own directory listing labels the same license #186512 both 'Exterior Contractor' and 'Home Improvement Contractor'

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Sole proprietorship based at 2 Leonard Dr, East Falmouth, MA, owned/operated by Kevin Paul Lord _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Better Business Bureau grade: B-”
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 186512 registry-verified revoked — registry holder of record: KEVIN PAUL LORD”
- Practiced work per directory listings spans exterior design, fences, painting, carpentry trim, roofing, siding and gutters _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Services offered (Better Business Bureau): exterior design, fences, painting, carpentry trim”
  - [Angi](https://www.angi.com/companylist/us/ma/east-falmouth/lord-exteriors-reviews-54613452.htm) — “Services offered (Angi): Gutters, Roofing, Siding”
- Massachusetts's own contractor licensing registry shows HIC license #186512 revoked _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 186512 registry-verified revoked — registry holder of record: KEVIN PAUL LORD”
- BuildZoom independently reports the same license number inactive, and states the state showed it 'at one point cancelled' _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Licence listed on BuildZoom: Exterior Contractor license #186512 with the Massachusetts contractors license board, expiration date 10-01-202…”
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Licence listed on BuildZoom: License #186512 — Type: Home Improvement Contractor — Status: Inactive (BuildZoom License info panel); BuildZoo…”
- Multiple reviewers across 2021-2024 on BuildZoom and Google describe paying a deposit and then getting no work, excuses, and blocked communication _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “He appeared very knowledgeable and has good reviews on google. We hired him (May 2022), signed a contract and gave him a deposit. He never d…”
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin P. Lord DBA Lord Exteriors is a liar, cheat, thief and con man EXTRAORDINAIRE! He showed up 5 hours late, at dinnertime as I was reeli…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dWRyd0RnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgID9udrwDg%7C%7C?hl=en) — “1★ SCAMMER AND THIEF!  Got a reasonable quote for siding work in Falmouth and sent a $2,000 deposit. After Kevin Lord cashed my 2nd check (s…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtdTZyYXV3RRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIC-u6rauwE%7C%7C?hl=en) — “1★ Buyer Beware! Do NOT use Lord Exteriors! We had a signed contract. Kevin took our $12k deposit for a $30k roof/skylight project and took …”
- A 2019 review states the contractor's license had expired and no permit was pulled for that job _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Called him many times! At first said he would drop by with extra shingles he promised and to look at a minor problem. Never showed up or cal…”
- Late-2024/early-2025 Google reviews describe damaged property left unaddressed, overcharging, and a rushed sloppy roof job _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURfdm9YR1VREAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgID_voXGUQ%7C%7C?hl=en) — “1★ bad service”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR2bHBpaDNnRRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDvlpih3gE%7C%7C?hl=en) — “2★ The workers weren’t respectful of my property at all. My flowerbeds were trampled, and there was trash left everywhere. Plus, the roof lo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURQOVlTb3NnRRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDP9YSosgE%7C%7C?hl=en) — “1★ The worst roofing contractor I've dealt with. They overcharged me, and the roof looks like it was done in a rush. Not to mention, they le…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQbmJlVTJnRRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgICPnbeU2gE%7C%7C?hl=en) — “2★ Their attention to detail is seriously lacking. After the roof was done, I realized they damaged some of my siding and left debris behind…”
- One BBB complaint on file for failure to respond, contributing to a B- grade on a non-accredited profile _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Better Business Bureau grade: B-”
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “1 complaint(s) on file (count only)”
- Several 2017-2023 reviews describe completed, well-regarded roof repair, gutter/leaf-guard and shingle work with attention to detail _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin came back and added six gable vents and shingled more for us. Great job glad we stayed with Kevin and his crew!!!!! Our chimneys and r…”
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin and crew were exceptional in both workmanship and attitude. Will certainly recommend them to others.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyd2NfeDN3RRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIC2wc_x3wE%7C%7C?hl=en) — “5★ Kevin came to do some roof repairs originally and then I hired him to clean the gutters and install a leaf guard because he was so thorou…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcHB1bFRnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDWppulTg%7C%7C?hl=en) — “5★ Kevin did an excellent job with great attention to detail with the entire process of a roof installation on my home. Kevin is extemely re…”
- A 2018 reviewer who first posted a negative review returned the same day to praise the completed roofing, shingling and masonry work _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin was incredible fixed needed issues and professional. My review above I wrote when I was upset and I can’t remove it I feel terrible!! …”
- A registry-verified revoked license plus a recurring, multi-year, multi-platform deposit-taken/no-work-performed pattern anchors the rating low, offset only slightly by genuine older positive completions _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin P. Lord DBA Lord Exteriors is a liar, cheat, thief and con man EXTRAORDINAIRE! He showed up 5 hours late, at dinnertime as I was reeli…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dWRyd0RnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgID9udrwDg%7C%7C?hl=en) — “1★ SCAMMER AND THIEF!  Got a reasonable quote for siding work in Falmouth and sent a $2,000 deposit. After Kevin Lord cashed my 2nd check (s…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtdTZyYXV3RRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIC-u6rauwE%7C%7C?hl=en) — “1★ Buyer Beware! Do NOT use Lord Exteriors! We had a signed contract. Kevin took our $12k deposit for a $30k roof/skylight project and took …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcHB1bFRnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDWppulTg%7C%7C?hl=en) — “5★ Kevin did an excellent job with great attention to detail with the entire process of a roof installation on my home. Kevin is extemely re…”
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 186512 registry-verified revoked — registry holder of record: KEVIN PAUL LORD”
- Specializes in Roofing _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin came back and added six gable vents and shingled more for us. Great job glad we stayed with Kevin and his crew!!!!! Our chimneys and r…”
  - [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors) — “Kevin was incredible fixed needed issues and professional. My review above I wrote when I was upset and I can’t remove it I feel terrible!! …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURQOVlTb3NnRRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDP9YSosgE%7C%7C?hl=en) — “1★ The worst roofing contractor I've dealt with. They overcharged me, and the roof looks like it was done in a rush. Not to mention, they le…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQbmJlVTJnRRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgICPnbeU2gE%7C%7C?hl=en) — “2★ Their attention to detail is seriously lacking. After the roof was done, I realized they damaged some of my siding and left debris behind…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtdTZyYXV3RRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIC-u6rauwE%7C%7C?hl=en) — “1★ Buyer Beware! Do NOT use Lord Exteriors! We had a signed contract. Kevin took our $12k deposit for a $30k roof/skylight project and took …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcHB1bFRnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIDWppulTg%7C%7C?hl=en) — “5★ Kevin did an excellent job with great attention to detail with the entire process of a roof installation on my home. Kevin is extemely re…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ5dWRyd0RnEAE!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgID9udrwDg%7C%7C?hl=en) — “1★ SCAMMER AND THIEF!  Got a reasonable quote for siding work in Falmouth and sent a $2,000 deposit. After Kevin Lord cashed my 2nd check (s…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyd2NfeDN3RRAB!2m1!1s0x0:0x6da000ea8f5b7b75!3m1!1s2@1:CIHM0ogKEICAgIC2wc_x3wE%7C%7C?hl=en) — “5★ Kevin came to do some roof repairs originally and then I hired him to clean the gutters and install a leaf guard because he was so thorou…”
  - [Angi](https://www.angi.com/companylist/us/ma/east-falmouth/lord-exteriors-reviews-54613452.htm) — “Services offered (Angi): Gutters, Roofing, Siding”
- Also offers Carpentry _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Services offered (Better Business Bureau): exterior design, fences, painting, carpentry trim”
- Also offers Fencing _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Services offered (Better Business Bureau): exterior design, fences, painting, carpentry trim”
- Also offers House Painting _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179) — “Services offered (Better Business Bureau): exterior design, fences, painting, carpentry trim”

## License

Status: **revoked** (#186512, hic) — verified against the official MA state registry on 2026-08-22, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Lord%20Exteriors&query_place_id=ChIJ469E4F7R5IkRdXtbj-oAoG0): 4.5★ from 59 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Lord%20Exteriors&query_place_id=ChIJ469E4F7R5IkRdXtbj-oAoG0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/ea-falmouth/profile/general-contractor/lord-exteriors-0021-190179): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/east-falmouth/lord-exteriors-reviews-54613452.htm): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/kevin-paul-lord-dba-lord-exteriors): 2.0★ from 11 ratings

## Recent reviews

- **1/5 · Google Reviews · Eakam Dhariwal · 2025-01-24**: bad service
- **BuildZoom · Trav · 2025-01-22**: WARNING: This review is for everyone else looking to get work done. Check Kevin Lords newest reviews, his BBB reviews, and contract number. Don’t take my word for it. Check yourself and you’ll see I learned a hard lesson with this guy last summer. $6700 later and smalls claims court date coming up. …
- **2/5 · Google Reviews · Jadiel Xavier · 2024-12-20**: The workers weren’t respectful of my property at all. My flowerbeds were trampled, and there was trash left everywhere. Plus, the roof looks sloppy—uneven edges and missing shingles. I expected more for the price they charged. So disappointed.
- **1/5 · Google Reviews · Amilyah Martin · 2024-12-04**: The worst roofing contractor I've dealt with. They overcharged me, and the roof looks like it was done in a rush. Not to mention, they left a ton of nails and trash all over my yard. Totally unprofessional. Never again.
- **2/5 · Google Reviews · Corey Martin · 2024-11-27**: Their attention to detail is seriously lacking. After the roof was done, I realized they damaged some of my siding and left debris behind. They refused to take responsibility and said it wasn’t their problem. Totally unprofessional.
- **1/5 · Google Reviews · Neil Marcus · 2024-03-18**: SCAMMER AND THIEF!  Got a reasonable quote for siding work in Falmouth and sent a $2,000 deposit. After Kevin Lord cashed my 2nd check (said he lost the 1st?), I got nothing but excuses and lies. He actually gave me “his word” that he planned on doing the work. He then stopped all communication and …
- **4/5 · Google Reviews · Ed Kozak · 2023-11-30**: Kevin is a super craftsman.
I recommend him to my real estate customers
- **5/5 · Google Reviews · Juliet Eve · 2023-06-21**: Kevin Lord is a really great guy, I highly recommend him!
- **1/5 · Google Reviews · Wendy Boyer · 2022-11-14**: Buyer Beware! Do NOT use Lord Exteriors! We had a signed contract. Kevin took our $12k deposit for a $30k roof/skylight project and took off. He never did the work; gave a million excuses and eventually stopped responding and blocked my calls.
- **BuildZoom · W.boyer · 2022-11-14**: He appeared very knowledgeable and has good reviews on google. We hired him (May 2022), signed a contract and gave him a deposit. He never did the work. He gave a million excuses, in between silence for days/weeks. He went so far as to have a dumpster delivered, but no work was ever done. Finally ha…

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Data freshness: last scanned 2026-08-22T08:15:59.102Z.
Cite as: Lord Exteriors — Tavlee (https://tavlee.com/contractor/lord-exteriors-east-falmouth)
Source: https://tavlee.com/contractor/lord-exteriors-east-falmouth