# Lugg

**Trade:** Moving · **Website:** https://lugg.com/cities/ma/somerset · **Languages:** English

**Rating: 3.7/5** (high confidence) — from 877 reviews across 6 sources.
99% of sentiment-scored reviews read net-positive. Last 6 months: 375 reviews, 1 negative.

## The honest read

Lugg is an on-demand moving and delivery app, launched out of Y Combinator's Summer 2015 class, that connects customers with a truck and movers on short notice for furniture delivery, moving help, and large-item pickups. It operates in dozens of metro areas nationwide, including Boston and Worcester, MA and Providence, RI, and has partnered with retailers like Costco for same-day delivery.

On Google, the company is rated 4.9 stars from 1,762 ratings, and its reviews consistently describe named two-person crews handling specific, sometimes difficult jobs with care: a heavy marble table, an heirloom mirror wrapped for transport, an adjustable bed system carried up a narrow staircase and reassembled, a heavy dresser moved with photos taken to confirm the customer's satisfaction before setup. A Reddit commenter who used the service repeatedly across several cities, including Boston, described consistently wonderful experiences and prices that felt fair.

A pattern worth understanding before booking: because pricing is largely time-based, several reviewers describe costs adding up quickly on jobs that took longer than expected, in one case reaching $250 for a single bookcase move and, in a 2026 review, a 2-star complaint that a short job of nine small items took five hours. Reddit discussion also notes that Lugg operates as a marketplace connecting customers with independent contract movers rather than a traditional moving company, which several commenters said is worth keeping in mind when comparing prices and deciding whether to tip.

With 877 reviews recorded since 2021 and 383 in the last six months alone (only one negative), the overwhelming pattern is fast, careful, positively reviewed moves, with the main caution being to get a clear sense of the time-based pricing before booking, especially for jobs that might run long.

**Strengths:**
- Named crews — reviewers consistently praise specific movers by name for care and speed
- Handles large, awkward items — marble tables, mirrors, and adjustable beds moved without damage
- Same-day, on-demand booking — customers describe fast dispatch, often within an hour
- Multi-city track record — a repeat customer reports consistently good experiences across several cities

**Concerns:**
- Time-based pricing — costs can add up quickly on jobs that run longer than expected
- Marketplace model — Lugg contracts independent movers rather than employing a fixed crew
- Per-minute billing — one review described a short job taking far longer than expected

**Where sources disagree:**
- Reviewers are split on value: many call pricing fair for the speed and convenience, while others say time-based charges made a short job unexpectedly costly.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google reviewers have rated the company 4.9 stars across 1,762 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Lugg&query_place_id=ChIJUcj1mbekwoARCoydjr0HHc0) — “Google: 4.9★ from 1762 ratings”
- Lugg is an on-demand moving and delivery app that launched out of Y Combinator's Summer 2015 class and has partnered with retailers such as Costco for same-day delivery. _(confidence: high)_
  - [ycombinator.com](https://www.ycombinator.com/blog/lugg-yc-s15-is-like-uber-but-for-moving-stuff-not-people-around-town) — “ycombinator.com — Lugg is a company that launched this month out of our Summer 2015 class that wants to take away that pain, with an on-dema…”
  - [utahbusiness.com](https://www.utahbusiness.com/entrepreneurship/2025/02/20/how-jordan-brown-co-founded-lugg/) — “utahbusiness.com — created an on-demand moving app that secured partnerships with major retailers like Costco, making same-day delivery acce…”
- Reviewers repeatedly describe named two-person crews handling large, awkward or fragile items with care, including a marble table, an heirloom mirror, and an adjustable bed system carried up a narrow staircase and reassembled. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKdU1IYzRVVFpRYTNOYVRtTmxWWE40Um00MVdXYxAB!2m1!1s0x0:0xcd1d07bd8e9d8c0a!3m1!1s2@1:CAIQACodChtycF9oOlJuMHc4UTZQa3NaTmNlVXN4Rm41WWc%7C%7C?hl=en) — “5★ Orlando and Martin did a superb job moving my (very heavy) RH marble table. They were prompt, handled my furniture with great care  and v…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xobFpuUm9Vak14Ym5KYVgyRk5OUzFoYm01TFNIYxAB!2m1!1s0x0:0xcd1d07bd8e9d8c0a!3m1!1s2@1:CAIQACodChtycF9oOlhlZnRoUjMxbnJaX2FNNS1hbm5LSHc%7C%7C?hl=en) — “5★ I am a very happy customer. Kali and Konstantin were amazing. They were prompt, professional, and made the process of getting a very heav…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGb1RXRnhXRWh6WDNkSWEzcDFlVkkzYVhVMmJVRRAB!2m1!1s0x0:0xcd1d07bd8e9d8c0a!3m1!1s2@1:CAIQACodChtycF9oOkFoTWFxWEhzX3dIa3p1eVI3aXU2bUE%7C%7C?hl=en) — “5★ Our Lugg team - Kali and Wallace were super professional and prepared. Came in, wrapped an heirloom mirror up very well for transport and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQYXV5N21zell6Q2ZnEAE!2m1!1s0x0:0xcd1d07bd8e9d8c0a!3m1!1s2@1:CIHM0ogKEPauy7mszYzCfg%7C%7C?hl=en) — “5★ Quick and easy scheduling on the app same
Day service to move my heavy new bed that was delivered on an unscheduled date the adjustable b…”
- A Reddit commenter who used the service repeatedly across several cities, including Boston, described consistently wonderful experiences and fair pricing. _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lptiucb/) — “r/NYCbitcheswithtaste — I have used Lugg so many times and in several cities (Boston/NYC/Scottsdale/Houston) (i have moved a lot lol) and ha…”
- Because pricing is largely time-based, several reviewers describe costs adding up on jobs that ran longer than expected, in one case reaching $250 for a single bookcase move. _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/Seattle/comments/1hhkyt8/any_alternatives_to_lugg_for_delivery/) — “r/Seattle — Lugg is really expensive, approx $150 for a van that will travel 3 miles.”
  - [reddit.com](https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lpudaec/) — “r/NYCbitcheswithtaste — I used Lugg twice and had a good experience with the movers itself but it ended up being more expensive than if I ha…”
- A 2026 Google review described a short job of nine small items taking five hours, which the reviewer attributed to per-minute billing. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25neVYzUjVWMlZCTFVKQmNVMVlPVGd6VFRob1pXYxAB!2m1!1s0x0:0xcd1d07bd8e9d8c0a!3m1!1s2@1:CAIQACodChtycF9oOngyV3R5V2VBLUJBcU1YOTgzTThoZWc%7C%7C?hl=en) — “2★ If I really think about it, not great could have hired official movers! It took 5 hours to move 9 item, of which included rattan dining c…”
- Reddit commenters describe Lugg as a marketplace connecting customers with independent contract movers rather than a traditional moving company. _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh1352j/) — “r/AskSF — You paid the company jackass.
Lugg is not the same as a moving company. You’re getting a lower rate for contract employees and the…”
- Specializes in Moving _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Lugg&query_place_id=ChIJUcj1mbekwoARCoydjr0HHc0) — “Google: 4.9★ from 1762 ratings”
  - [ycombinator.com](https://www.ycombinator.com/companies/lugg) — “ycombinator.com — Lugg is building the best way for you to get anything moved. With the push of a button, you are connected to movers and a …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Lugg&query_place_id=ChIJUcj1mbekwoARCoydjr0HHc0): 4.9★ from 1762 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Lugg&query_place_id=ChIJUcj1mbekwoARCoydjr0HHc0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ca/san-francisco/profile/moving-brokers/lugg-inc-1116-874479): Listed on this source
- [Reddit](https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/): 34 community mentions discussing this business
- [Official Website](https://lugg.com): Self-reported profile and service details
- [Exa](https://www.ycombinator.com/companies/lugg): 8 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I’ve used lugg in the past and it’s usually been successful for me, especially for shorter distances.” — u/mpr371 in r/NYCapartments (2026-07-29) — https://www.reddit.com/r/NYCapartments/comments/1v9onbr/quick_moving_advice_lugg_or_task_rabbit/p0g135r/
- “quick moving advice - Lugg or task rabbit?” — u/Capable-Chip2917 in r/NYCapartments (2026-07-29) — https://www.reddit.com/r/NYCapartments/comments/1v9onbr/quick_moving_advice_lugg_or_task_rabbit/
- “I recently had my hours at my job drastically reduced, so i am looking for side work. i did moving in the past and figured i would try this out...it sure beats not having any $ coming in... i ran into…” — u/Remarkable-Toe-7780 in r/bayarea (2026-07-25) — https://www.reddit.com/r/bayarea/comments/90glh6/anybody_used_or_worked_for_lugg_how_was_your/ozmm9ou/
- “Anyone heard of these apps? Lugg, Muvr, and Dolly.” — u/Taskmask1 in r/AskLosAngeles (2026-04-20) — https://www.reddit.com/r/AskLosAngeles/comments/1sqbbir/anyone_heard_of_these_apps_lugg_muvr_and_dolly_i/
- “The app sent me all over the area, spent 60$ on gas and only made 140$” — u/AgeBulky3176 in r/bayarea (2026-03-14) — https://www.reddit.com/r/bayarea/comments/90glh6/anybody_used_or_worked_for_lugg_how_was_your/oahldik/
- “the experience was so much smoother and a bit cheaper than I expected. I felt like the whole process was pretty fair and straightforward” — u/Alive_Recover_2689 in r/NYCbitcheswithtaste (2025-09-12) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/ndu3clz/
- “Do you have a Promo code for LUGG by any chance ?” — u/Overall-Sympathy1334 in r/Seattle (2025-04-16) — https://www.reddit.com/r/Seattle/comments/1hhkyt8/any_alternatives_to_lugg_for_delivery/mng5cjd/
- “created an on-demand moving app that secured partnerships with major retailers like Costco, making same-day delivery accessible and affordable across the United States” — utahbusiness.com (2025-02-20) — https://www.utahbusiness.com/entrepreneurship/2025/02/20/how-jordan-brown-co-founded-lugg/
- “Lugg is really expensive, approx $150 for a van that will travel 3 miles.” — u/redfriskies in r/Seattle (2024-12-19) — https://www.reddit.com/r/Seattle/comments/1hhkyt8/any_alternatives_to_lugg_for_delivery/
- “It was great and I will def be using them moving forward!” — u/Outrageous_Finding75 in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lpui05v/
- “I used Lugg twice and had a good experience with the movers itself but it ended up being more expensive than if I had just book a task rabbit, despite the usual two hour minimum. The “time” for labor …” — u/Smm2314 in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lpudaec/
- “I have used Lugg so many times and in several cities (Boston/NYC/Scottsdale/Houston) (i have moved a lot lol) and have always had a wonderful experience. It's super helpful for buying off FB Marketpla…” — u/Trustyoga in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lptiucb/
- “it was quick and painless, highly recommend” — a Reddit commenter in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lpth5l5/
- “My only complaint was that they arrived early, before we were ready, and I had to pay for every minute they waited” — u/swine09 in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/lprdqzo/
- “Update: Lugg rocks !!!” — u/bisonabloom in r/NYCbitcheswithtaste (2024-10-01) — https://www.reddit.com/r/NYCbitcheswithtaste/comments/1ftdatk/experience_with_lugg_dolly_movers_for_fb/
- “Looking to move a decent amount of furniture around 3 miles from one apartment to another (2 beds, 2 dressers, 2 desks, couch, tv stand, tv, dining table). Been looking into Lugg and wondering if anyo…” — u/hoomanbeanie in r/AskLosAngeles (2024-01-17) — https://www.reddit.com/r/AskLosAngeles/comments/198qvyx/anyone_used_lugg_to_move_what_was_your_experience/
- “the contractors in their network will not take jobs that pay too little for how they value their time” — u/SailingSmitty in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh2pmuo/
- “I worked for lugg. I can't remember the exact percentage lugg takes.” — u/not-ofearth in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh1njpt/
- “The right thing to do is to tip workers fairly for the services they provide” — u/voiceontheradio in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh18660/
- “How much of the cut does Lugg take?” — u/jerryeight in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh16yc3/
- “the price is really subjective until the movers get there” — a Reddit commenter in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh140ob/
- “You paid the company jackass.
Lugg is not the same as a moving company. You’re getting a lower rate for contract employees and the base company takes all the money. You want to feel like your money co…” — a Reddit commenter in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh1352j/
- “Lugg has been there for me so much (with my 200 books and my plants)” — a Reddit commenter in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh12x7g/
- “My Lugg guys were so great, they ran out so fast after the job that I basically had to chase them down to give them their tip. They work so hard and fast, and delivered everything perfectly. There was…” — u/wiggletwiggs in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh0zez6/
- “Lugg will quote a price to move your stuff. Why don't they just provide the price they actually want” — u/Wild-Change-5158 in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/kh0hgxd/
- “I paid $92 for the service and the distance was about 15 minutes away” — u/Trigun442 in r/AskSF (2024-01-09) — https://www.reddit.com/r/AskSF/comments/1925305/hired_lugg_movers_to_move_a_small_3_seater_sofa/
- “People who work for Lugg and TaskRabbit, should we tip on top of what you ask for?” — u/zuperman in r/bayarea (2023-12-07) — https://www.reddit.com/r/bayarea/comments/18d4vj5/people_who_work_for_lugg_and_taskrabbit_should_we/
- “Did this today and smooth process” — u/SaltyEmployer in r/AskNYC (2022-08-23) — https://www.reddit.com/r/AskNYC/comments/wvvwxy/anyone_used_lugg_for_sameday_ikea_delivery/
- “How reliable is Lugg.com and similar apps in the city?” — u/babababie in r/AskSF (2021-12-28) — https://www.reddit.com/r/AskSF/comments/rqnnhs/how_reliable_is_luggcom_and_similar_apps_in_the/
- “there are also days where you're basically making gas money and that's it” — u/sunkisttuna in r/bayarea (2018-07-24) — https://www.reddit.com/r/bayarea/comments/90glh6/anybody_used_or_worked_for_lugg_how_was_your/e2z2tdv/

## Recent reviews

- **5/5 · Google Reviews · Shankar Chandran · 2026-09-01**: Excellent Costco Pickup, Delivery, and Queen Bed-Frame Assembly

I had a great experience with Lugg for Costco pickup, delivery, and assembly of a queen bed frame. I booked everything through the app, which was very user-friendly. The team answered all my questions and helped make the entire experie…
- **2/5 · Google Reviews · Lilia B · 2026-09-01**: If I really think about it, not great could have hired official movers! It took 5 hours to move 9 item, of which included rattan dining chairs, about 5 pounds each! The pair kept doing everything together and I caught on they were purposefully moving slow as Lugg charges per minute. I just couldn’t …
- **5/5 · Google Reviews · Annie Kim · 2026-08-31**: Lugg was fantastic! I bought a sofa at Costco Los Feliz for my mom, but it was too big to fit in my car. After searching, I called a few places for pricing, but Lugg was the most reasonable and affordable. Since there was no phone number and everything happened through the app, I was a little skepti…
- **5/5 · Google Reviews · Netanel Louloueian · 2026-08-31**: Phil & joase were fantastic. Would definitely recommend again
- **5/5 · Google Reviews · Maggie O'Leary · 2026-08-30**: These movers were exceptional. I will only be using them moving forward. Such hard workers. Love them. Professional and efficient. Hire them if you can!
- **5/5 · Google Reviews · Franklin Hoyt · 2026-08-30**: Christopher and Kali were very friendly, on time, and a great help with moving furniture I bought from fb marketplace. Couldn’t have gone smoother. Thank you guys!!
- **5/5 · Google Reviews · Mathew Yang · 2026-08-29**: Joseph and Steven were extremely quick and kind as well. Finished the job in one hour👍
- **5/5 · Google Reviews · Joshua Delacruz · 2026-08-29**: Phil and Jay did an excellent job with our furniture! 10/10 recommend would absolutely recommend
- **5/5 · Google Reviews · Nibras Totonji · 2026-08-29**: Do not sleep on the Lugg app. You could put your job in ahead of time or you can do a short notice. I did it within the county of Los Angeles. The crew assigned to me, knocked it out the park
- **5/5 · Google Reviews · Susan Condon · 2026-08-29**: Very professional!! Great job!!
Moved some VERY heavy furniture in the heat with terrific attitudes. Would hire again.

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Data freshness: last scanned 2026-09-01T18:41:05.238Z.
Cite as: Lugg — Tavlee (https://tavlee.com/contractor/lugg)
Source: https://tavlee.com/contractor/lugg