---
title: "M S Plumbing Solutions"
description: "A November 2025 customer described repeated installation problems and unsuccessful efforts to get M S Plumbing Solutions to correct them. The reviewer said"
doc_version: "2026-10-31"
last_updated: "2026-10-31"
---

# M S Plumbing Solutions

**Trade:** Plumbing · **Address:** Hartford, CT 06105 · **Phone:** (860) 422-4020 · **Languages:** English

**Rating: 1.8/5** (low confidence) — from 1 reviews across 3 sources.

## The honest read

A November 2025 customer described repeated installation problems and unsuccessful efforts to get M S Plumbing Solutions to correct them. The reviewer said Kyle twice failed to install a tankless water heater properly and that faulty toilet wax-ring installation left a new home smelling of sewage for weeks. They said the company acknowledged the toilet issue but refused to return, and described rude text exchanges with Matt.

The reviewer also said fear of retaliation kept them from using their real names; that was their stated concern, rather than a report that retaliation had occurred. The Hartford business has a 3-star Google average from four ratings.

**Concerns:**
- Water heater installation — a November 2025 customer alleged two unsuccessful attempts
- Toilet installation — a November 2025 customer reported odors and refusal to return
- Customer communication — a November 2025 reviewer described rude texts and feared retaliation

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A November 2025 customer alleged two unsuccessful tankless water-heater installations by Kyle. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toVVprUmlOblZXV1Vod1NuWjNRM0ZIV2s1U2FVRRAB!2m1!1s0x0:0x8c69dda5d0a81c91!3m1!1s2@1:CAIQACodChtycF9oOkhUZkRiNnVWWUhwSnZ3Q3FHWk5SaUE%7C%7C?hl=en-US) — “1★ Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothin…”
- A November 2025 customer said faulty toilet wax rings caused sewage odors for weeks and the company refused to return after acknowledging the issue. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toVVprUmlOblZXV1Vod1NuWjNRM0ZIV2s1U2FVRRAB!2m1!1s0x0:0x8c69dda5d0a81c91!3m1!1s2@1:CAIQACodChtycF9oOkhUZkRiNnVWWUhwSnZ3Q3FHWk5SaUE%7C%7C?hl=en-US) — “1★ Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothin…”
- A November 2025 reviewer described rude texts from Matt and said fear of retaliation kept them from using their real names. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toVVprUmlOblZXV1Vod1NuWjNRM0ZIV2s1U2FVRRAB!2m1!1s0x0:0x8c69dda5d0a81c91!3m1!1s2@1:CAIQACodChtycF9oOkhUZkRiNnVWWUhwSnZ3Q3FHWk5SaUE%7C%7C?hl=en-US) — “1★ Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothin…”
- Google shows a 3-star average from four ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=M%20S%20Plumbing%20Solutions&query_place_id=ChIJ_____1NT5okRkRyo0KXdaYw) — “Google: 3★ from 4 ratings”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toVVprUmlOblZXV1Vod1NuWjNRM0ZIV2s1U2FVRRAB!2m1!1s0x0:0x8c69dda5d0a81c91!3m1!1s2@1:CAIQACodChtycF9oOkhUZkRiNnVWWUhwSnZ3Q3FHWk5SaUE%7C%7C?hl=en-US) — “1★ Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothin…”

## License

Status: **not_found** — verified against the official CT state registry, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=M%20S%20Plumbing%20Solutions&query_place_id=ChIJ_____1NT5okRkRyo0KXdaYw): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=M%20S%20Plumbing%20Solutions&query_place_id=ChIJ_____1NT5okRkRyo0KXdaYw): 3.0★ from 4 ratings
- [Local News](https://resources.finalsite.net/images/v1717423854/westhartfordctgov/gjxkmso6s6zxkf0oalvz/May-2024.pdf): Listed on this source

## Recent reviews

- **1/5 · Google Reviews · Jimpy · 2025-11-15**: Working with MS Plumbing Solutions was one of the worst contractor experiences we’ve ever had. Their behavior and workmanship were nothing short of unprofessional. Kyle failed to install our tankless water heater twice, which is completely unacceptable for any licensed plumber.

Communication with M…

---

Data freshness: last scanned 2026-10-30T20:16:52.103Z.
Cite as: M S Plumbing Solutions — Tavlee (https://tavlee.com/contractor/m-s-plumbing-solutions-hartford)
Source: https://tavlee.com/contractor/m-s-plumbing-solutions-hartford

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