# Mal Elfman's of Waltham Inc

**Trade:** Flooring · **Address:** 417 Moody St, Waltham, MA 02453 · **Phone:** (781) 899-9400 · **Website:** http://www.elfmans.com/ · **Languages:** English

**Rating: 4.7/5** (medium confidence) — from 37 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative.

## The honest read

Mal Elfman's of Waltham has been selling and installing carpet, hardwood, tile and area rugs from its Moody Street showroom since 1907, when Ben Elfman opened a family rug business that later passed to his son Malcolm — the company says it's stayed privately owned and family-run ever since, with showrooms today in Waltham and Mansfield.

The name that shows up again and again in its Google reviews is Paul Jackson — homeowners across several years describe him measuring a room on a Saturday and having installers back within days, matching a decades-old stair carpet after water damage, or finding a rug in stock before Christmas. In a 2022 review, one customer described a bigger job — replacing all their wood floors, refinishing stairs, installing a stair runner, replacing carpet and tiling a bathroom and fireplace — calling it all done well. Across 37 reviews from 2022 through this year, 53 Google ratings average 4.8 stars, and six more landed in just the last six months, every one five-star.

There isn't much to flag: the company carries an A+ from the Better Business Bureau, no government actions turn up, and flooring retailers aren't required to hold a Massachusetts home-improvement contractor registration, so there's no license status to weigh. The one oddity is a review titled '1★ Excellent Job' whose text doesn't match its own star rating — most likely a stray click rather than a real complaint.

For a full room's worth of new carpet, hardwood or tile, or just a bound stair runner, this is a shop with a century of walk-in customers behind it — worth asking about lead times if you're on a tight schedule.

**Strengths:**
- Paul Jackson service — repeatedly named across years of Google reviews
- Fast turnarounds — measured one Saturday, installed within days
- Century in business — family-run since 1907, per its own site
- Consistent recent reviews — six 5-star Google reviews in the last six months

**Where sources disagree:**
- One Google review is titled '1★ Excellent Job' — the star rating doesn't match its own praise-filled text.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Carries an A+ rating from the Better Business Bureau. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/floor-installation/mal-elfmans-of-waltham-inc-0021-20027) — “Better Business Bureau grade: A+”
- Averages 4.8 stars across 53 Google ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Mal%20Elfman's%20of%20Waltham%20Inc&query_place_id=ChIJmWKs0NiC44kRNamD78BylK4) — “Google: 4.8★ from 53 ratings”
- Sales rep Paul Jackson is named repeatedly in reviews from 2023 through 2025 for fast, attentive service. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xObVFXNWxaVEJRWkhCNllqTXpOVFZ6TUhkcFdtYxAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOlNmQW5lZTBQZHB6YjMzNTVzMHdpWmc%7C%7C?hl=en) — “5★ Paul Jackson did a great job helping us with the carpet.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCSFIyNVJXRWhTTFVSMFJqbGhTbWRIYkZreE1WRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOlBHR25RWEhSLUR0RjlhSmdHbFkxMVE%7C%7C?hl=en) — “5★ Mal Elfman’s Paul Jackson saved the day!  We had to replace carpet in the finished basement due to water damage. Paul found the closest p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvekt2VG5RRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgMDozKvTnQE%7C%7C?hl=en) — “5★ Our family has been buying our rugs at Mal Elfman's for over 15 years. A 5 star experience - quality carpets at most reasonable prices - …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3MHFMSUFREAE!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgMCw0qLIAQ%7C%7C?hl=en) — “5★ The best of the best! I had the pleasure of working with Paul who was incredibly accommodating to all my request and delivered the carpet…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqMzQzZ2p3RRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgICj343gjwE%7C%7C?hl=en) — “5★ Paul of Mal Elfman's followed through after a significant leak destroyed my hall carpet and lots of other parts of my home. He came and e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNRdUpIMkFnEAE!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgMCQuJH2Ag%7C%7C?hl=en) — “5★ Paul Jackson and the crew that installed my carpet were a pleasure to work with from start to finish. They did an excellent job. I highly…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CdU1ucHRlVnBTYjNoMVdUbFBWblpMTldOb2VsRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOnBuMnpteVpSb3h1WTlPVnZLNWNoelE%7C%7C?hl=en) — “5★ Paul Jackson of Mal Elfman's was great to work with. Needed to have carpet installed in a bedroom. Paul quickly responded to my initial r…”
- In a 2024 review, a customer described measuring a basement on a Saturday and having new flooring installed by Monday. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tNeVdXTnNTM2hNWjFwdk0xZHliMFpqVVVsTVRsRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOkMyWWNsS3hMZ1pvM1dyb0ZjUUlMTlE%7C%7C?hl=en) — “5★ Dave and his team were a pleasure to work with. I called Dave on a Saturday for help replacing LVT in my basement. His team swung by the …”
- In a 2022 review, a customer described a large project — new wood floors, refinished stairs, a stair runner, carpet and a tiled bathroom and fireplace — finished well. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCa1BfYXdBRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgICBkP_awAE%7C%7C?hl=en) — “5★ Highly, highly recommend... Elfman's recently completed a pretty big project for us - replacing all our wood floors, refinishing stairs, …”
- Self-reported as a family-owned business operating since 1907, with showrooms in Waltham and Mansfield. _(confidence: medium)_
  - [Official Website](http://www.elfmans.com) — “Elfman's Flooring is a family-owned flooring retailer with showrooms in Waltham and Mansfield, MA, selling and installing carpet, hardwood, …”
  - [Official Website](http://www.elfmans.com) — “Company history (self-reported): In 1907, Ben Elfman opened a family rug business that was passed on to his son Malcolm and, over a century …”
  - [Official Website](http://www.elfmans.com) — “Stated ownership (self-reported): Family-owned”
- States EPA Lead-safe certification. _(confidence: medium)_
  - [Official Website](http://www.elfmans.com) — “Stated certification/affiliation: EPA Lead-safe certified”
- 37 reviews from 2022-2026 are almost entirely five-star and specific, repeatedly naming the same staff, with six more landing five-star in just the last six months. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WdVFUbHVSSGMwUTBjNGFsTkNNbE5HUkdObGQwRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOnVuQTluRHc0Q0c4alNCMlNGRGNld0E%7C%7C?hl=en) — “5★ December 10, 2025: I visited Mal Elfmans for the first time, hoping to find an area rug for my dining room before Christmas and I was not…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CdU1ucHRlVnBTYjNoMVdUbFBWblpMTldOb2VsRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOnBuMnpteVpSb3h1WTlPVnZLNWNoelE%7C%7C?hl=en) — “5★ Paul Jackson of Mal Elfman's was great to work with. Needed to have carpet installed in a bedroom. Paul quickly responded to my initial r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xvM1h6VnBRbXBXVkd4a2FsSlhTV2RhY2pkNlNXYxAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOlo3XzVpQmpWVGxkalJXSWdacjd6SWc%7C%7C?hl=en) — “5★ Excellent experience. Great service, nice selection, great pricing, professional install - highly recommend”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKMGQyUmxPRVZHWVMxcE5rSTJRVWt5UW5WcVpWRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOkJ0d2RlOEVGYS1pNkI2QUkyQnVqZVE%7C%7C?hl=en) — “5★ Excellent service both in the showroom and onsite. Installation was a breeze: professional, quick and courteous, and the installers made …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWGFucFNWekZqYVc5aVNtaFZha1p4V1Y5SllXYxAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOmRXanpSVzFjaW9iSmhVakZxWV9JYWc%7C%7C?hl=en) — “5★ Great experience from showroom to delivery. I cannot recommend this store highly enough.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCWVdWZDJkMFZTUlRNeVVrWlhXVzR3WXpVd2JXYxAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOjBYWVd2d0VSRTMyUkZXWW4wYzUwbWc%7C%7C?hl=en) — “5★ ⭐️⭐️⭐️⭐️⭐️ Mal Elfman’s Flooring is absolutely fantastic! From the very first conversation, they took the time to share insights, ideas, …”
- Specializes in Flooring _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNscVpIeFV3EAE!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CIHM0ogKEICAgIClqZHxUw%7C%7C?hl=en) — “5★ We were very pleased with the prompt service from choosing a beautiful stair runner and having it installed. In the showroom in Waltham P…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CdU1ucHRlVnBTYjNoMVdUbFBWblpMTldOb2VsRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOnBuMnpteVpSb3h1WTlPVnZLNWNoelE%7C%7C?hl=en) — “5★ Paul Jackson of Mal Elfman's was great to work with. Needed to have carpet installed in a bedroom. Paul quickly responded to my initial r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oWlYzZ3diMHgyVFZOblVFVjBkekIyYVc1RloxRRAB!2m1!1s0x0:0xae9472c0ef83a935!3m1!1s2@1:CAIQACodChtycF9oOmhZV3gwb0x2TVNnUEV0dzB2aW5FZ1E%7C%7C?hl=en) — “5★ Mal Elfman's replaced by upstairs carpet and did a wonderful job.  The 2 man team were efficient, courteous and clean.  I am very pleased…”
  - [Official Website](http://www.elfmans.com) — “Elfman's Flooring is a family-owned flooring retailer with showrooms in Waltham and Mansfield, MA, selling and installing carpet, hardwood, …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Exa](https://b3-assets.dandb.com/businessdirectory/malelfmansofwalthaminc-waltham-ma-36146851.html): 0 web mentions across the open web (each linked to its source)
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Mal%20Elfman's%20of%20Waltham%20Inc&query_place_id=ChIJmWKs0NiC44kRNamD78BylK4): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Mal%20Elfman's%20of%20Waltham%20Inc&query_place_id=ChIJmWKs0NiC44kRNamD78BylK4): 4.8★ from 53 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/floor-installation/mal-elfmans-of-waltham-inc-0021-20027): Listed on this source
- [Official Website](http://www.elfmans.com): 110 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Len Wolin · 2026-08-31**: Paul Jackson of Mal Elfman's was great to work with. Needed to have carpet installed in a bedroom. Paul quickly responded to my initial request, provided a fair estimate, and followed up throughout the process to ensure everything went smoothly. The team of installers were very professional, skilled…
- **5/5 · Google Reviews · Kinza Berical · 2026-05-31**: incredible selection and experience working with their team!
- **5/5 · Google Reviews · Diana Smith · 2026-05-27**: Professional, detail oriented, neat and polite workmen.  A great job.
- **5/5 · Google Reviews · Lesa DiCecca · 2026-05-21**: Great service, reasonable pricing. Definitely recommend!
- **5/5 · Google Reviews · Nora · 2026-04-24**: Mal Elfman's replaced by upstairs carpet and did a wonderful job.  The 2 man team were efficient, courteous and clean.  I am very pleased with their work.
- **5/5 · Google Reviews · Gregory Burke · 2026-03-24**: Dave and his team were a pleasure to work with. I called Dave on a Saturday for help replacing LVT in my basement. His team swung by the house on Sunday and installed on Monday. Great experience all around.
- **5/5 · Google Reviews · JLM Office · 2026-02-14**: John Dillon (sales Rep) and the Mal Elfman Team are professional and courteous.
The Installation Crew was excellent and pay attention to detail.
The stairs came out excellent (not an easy task to carpet stairs).
Also, I had Zero worries, concerns or off putting vibes about leaving (the install crew)…
- **1/5 · Google Reviews · Bruce Roberts · 2026-01-20**: Excellent Job
- **5/5 · Google Reviews · Paula Gilligan · 2025-12-10**: December 10, 2025: I visited Mal Elfmans for the first time, hoping to find an area rug for my dining room before Christmas and I was not disappointed.  Paul Jackson greeted me with a smile and described the quality of the rugs available. He provided me with a sample to take home and told me he woul…
- **5/5 · Google Reviews · Shana Lundell · 2025-11-25**: ⭐️⭐️⭐️⭐️⭐️ Mal Elfman’s Flooring is absolutely fantastic! From the very first conversation, they took the time to share insights, ideas, and things to consider so we could choose the best options for our needs, budget, style, and lifestyle. The transformation they achieved is nothing short of except…

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Data freshness: last scanned 2026-09-06T17:46:04.265Z.
Cite as: Mal Elfman's of Waltham Inc — Tavlee (https://tavlee.com/contractor/mal-elfman-s-of-waltham-inc-waltham)
Source: https://tavlee.com/contractor/mal-elfman-s-of-waltham-inc-waltham