--- title: "Mass Appliance Repair" description: "A washer door stuck shut with water and clothes inside, a leaking freezer, and an electric stove needing a burner and switch are among the repairs customer" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Mass Appliance Repair **Trade:** Appliance Repair · **Website:** https://www.masstechnicalsolutions.com/ · **Languages:** English **Rating: 3.5/5** (medium confidence) — from 13 reviews across 5 sources. 85% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 2 negative. ## The honest read A washer door stuck shut with water and clothes inside, a leaking freezer, and an electric stove needing a burner and switch are among the repairs customers describe for Mass Appliance Repair. Its website uses the name Mass Technical Solutions and says it serves homes and businesses; a May 2026 Google reviewer also identifies that name as the successor to Mass Appliance Repair. Isaac figures in several washer accounts. A customer writing in April 2026 said they called on April 10 and he arrived the next morning, explained the problem and repair steps, and got the machine running smoothly. In a February 2026 review, another customer described a two-visit Asko washer repair: Isaac unlocked the door and drained the water first, then returned five days later to replace the drain pump. A June 2025 Thumbtack reviewer said he installed a door seal they had already purchased and that subsequent wash cycles ran without leaks. A May 2026 reviewer credited Dennis with fixing a roughly 20-year-old Whirlpool freezer whose drain tube had clogged. They said he explained the cause, cleaned behind and beneath the refrigerator, and did not charge for unnecessary parts. In July, a customer said Tenhiz repaired an electric stove, broke down the cost, and anticipated the need for an infinite switch in addition to the burner. A June Thumbtack reviewer described a dishwasher diagnosis followed by a return two days later with parts and a completed repair. Two September 2026 Thumbtack complaints describe unfinished repairs. One customer reported paying $230 toward a refrigerator repair and receiving no calls or messages for a week; they also said the website phone number did not work and their Thumbtack contact attempts went unanswered. Another said they were charged for a dryer inspection but the repairer never returned to fix it. Google shows 4.9 stars from 64 ratings, while Thumbtack shows 4.3 from 87. **Strengths:** - Washer repairs — customers describe drain pump and door seal replacements in 2025–2026 - Repair explanations — July 2026 customer praised Tenhiz's cost breakdown - Dishwasher repair — June 2026 reviewer described completion after a two-day parts wait **Concerns:** - Unfinished refrigerator repair — September 2026 reviewer reported $230 paid and unanswered contact attempts - Unfinished dryer repair — September 2026 reviewer said inspection payment brought no return repair ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The website uses the name Mass Technical Solutions and says it provides appliance repair for homes and businesses. _(confidence: high)_ - [Official Website](https://www.masstechnicalsolutions.com) — “About (self-reported, verbatim): At Mass Technical Solutions, we believe that strong foundations build strong communities. Our journey began…” - Customers describe completed washing machine repairs, including a drain pump replacement and door seal replacement. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Isaac from Mass Appliance Repair was called on April 10, 2026, and arrived the next morning to pair our washing machine. He was incredibl…” - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Mass Appliance Repair did a great job with our Asko front load washer. It wouldn't drain, leaving the door locked with water and clothes …” - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “5★ Excellent work by Isaac! Isaac did a fantastic job replacing the door seal on my side-by-side washer (EWFLS70JIWO). The installation was …” - An April 2026 reviewer said Isaac arrived the morning after their April 10 call and repaired the washer. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Isaac from Mass Appliance Repair was called on April 10, 2026, and arrived the next morning to pair our washing machine. He was incredibl…” - A May 2026 reviewer credited Dennis with fixing a leaking Whirlpool freezer whose drain tube had clogged. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Dennis from Mass Technical Solutions (formerly Mass Appliance Repair) fixed our ?20 year old Whirlpool freezer which was leaking water af…” - A July 2026 reviewer said Tenhiz broke down the electric stove repair cost and anticipated an additional switch replacement. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Tenhiz from Mass Appliance Repair fixed my electric stove. Considering that the cost included a new burner from the manufacturer (~$150),…” - A June 2026 reviewer described a completed dishwasher repair after a return visit with parts two days after diagnosis. _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “5★ Mass Appliance was super responsive, diagnosed the issue (dishwasher), came back two days later with the parts, and repaired it. Great jo…” - An April 2026 Thumbtack reviewer said Dennis fixed an oven ignition problem. _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “Dennis called before he came at the agreed upon time and was punctual. He was very careful and methodical in his work and fixed my oven igni…” - A September 18, 2026 Thumbtack reviewer reported paying $230 toward a refrigerator repair and receiving no calls or messages for a week, with unsuccessful phone and Thumbtack contact attempts. _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “1★ They took my half payment for a fridgerater repair and have not called or messaged me. it has been a week. The phone number associated wi…” - A September 2, 2026 Thumbtack reviewer said they were charged for a dryer inspection but the repairer never returned to fix it. _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “1★ They only charged me for checking my dryer, but never comes back and fix it! DON'T BELIEVE THEM!” - Thumbtack lists duct and vent cleaning among the company's offerings. _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “Services offered (Thumbtack): Duct and Vent Cleaning, Appliance Repair or Maintenance” - Google shows 4.9 stars from 64 ratings; Thumbtack shows 4.3 stars from 87 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Mass%20Appliance%20Repair&query_place_id=ChIJkebNNA_nOAARlr4dRePRkIU) — “Google: 4.9★ from 64 ratings” - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “Thumbtack: 4.3★ from 87 ratings” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Isaac from Mass Appliance Repair was called on April 10, 2026, and arrived the next morning to pair our washing machine. He was incredibl…” - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Dennis from Mass Technical Solutions (formerly Mass Appliance Repair) fixed our ?20 year old Whirlpool freezer which was leaking water af…” - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Mass Appliance Repair did a great job with our Asko front load washer. It wouldn't drain, leaving the door locked with water and clothes …” - [Google Reviews](https://maps.google.com/?cid=9624423177738108566&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Tenhiz from Mass Appliance Repair fixed my electric stove. Considering that the cost included a new burner from the manufacturer (~$150),…” - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “5★ Mass Appliance was super responsive, diagnosed the issue (dishwasher), came back two days later with the parts, and repaired it. Great jo…” - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “Dennis called before he came at the agreed upon time and was punctual. He was very careful and methodical in his work and fixed my oven igni…” - Also offers Specialty Services _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998) — “Services offered (Thumbtack): Duct and Vent Cleaning, Appliance Repair or Maintenance” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Mass%20Appliance%20Repair&query_place_id=ChIJkebNNA_nOAARlr4dRePRkIU): Listed on this source - [Official Website](https://www.masstechnicalsolutions.com): Self-reported profile and service details - [Thumbtack](https://www.thumbtack.com/ma/stow/appliance-repair/mass-appliance-repair/service/549249001284820998): 4.3★ from 87 ratings - [Local News](https://appliancerepairbeverly.ma-biz.com/): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Mass%20Appliance%20Repair&query_place_id=ChIJkebNNA_nOAARlr4dRePRkIU): 4.9★ from 64 ratings ## Recent reviews - **1/5 · Thumbtack · Laurie B. · 2026-09-18**: They took my half payment for a fridgerater repair and have not called or messaged me. it has been a week. The phone number associated with their website does not work and they don't pick up when I tried to contact them thru Thumbtack. They stole 230 dollars from me. DO NOT USE THEM!! - **1/5 · Thumbtack · Armando A. · 2026-09-02**: They only charged me for checking my dryer, but never comes back and fix it! DON'T BELIEVE THEM! - **5/5 · Google Reviews · Jabree Ellis · 2026-07-30**: Tenhiz from Mass Appliance Repair fixed my electric stove. Considering that the cost included a new burner from the manufacturer (~$150), the service fee, a new infinite switch ($40), and the labor, I feel that the price was justifiable. Tenhiz was able to give me a breakdown in cost and predicted … - **5/5 · Thumbtack · Muhib E. · 2026-06-16**: Great guys! They arrived on time, took the time to thoroughly diagnose the issue, explained the problem, and suggested the right fix. Since the repair was completed, everything has been working. Highly recommend their professional This was for my washing machine dryer - **5/5 · Thumbtack · Robert A. · 2026-06-07**: Mass Appliance was super responsive, diagnosed the issue (dishwasher), came back two days later with the parts, and repaired it. Great job, highly recommend - **5/5 · Google Reviews · Marilee H · 2026-05-16**: Dennis from Mass Technical Solutions (formerly Mass Appliance Repair) fixed our ?20 year old Whirlpool freezer which was leaking water after freezing at the bottom of the unit. Dennis was extremely competent, friendly, efficient, & explained/showed me what was wrong (the drain tube had become clogg… - **5/5 · Google Reviews · Elda Santoro-Ruiz · 2026-04-11**: Isaac from Mass Appliance Repair was called on April 10, 2026, and arrived the next morning to pair our washing machine. He was incredibly pleasant, kind, and patient throughout the entire process. He explained his findings and the steps he would take to repair the machine. His exceptional customer … - **Thumbtack · Karen W. · 2026-04-03**: Dennis called before he came at the agreed upon time and was punctual. He was very careful and methodical in his work and fixed my oven ignition problem. I would recommend this company for oven repair. - **Thumbtack · Russ C. · 2026-03-23**: Isaac arrived on time, patiently listened to my description of the problem and how I tried to solve it. He then got to work and quickly fixed the issue. Highly recommend! - **5/5 · Google Reviews · Amid Shukurov · 2026-02-19**: I own a commercial oven, and Mass Appliance Repair did an excellent job fixing it. They were professional, knowledgeable, and very efficient. They quickly diagnosed the issue and explained everything clearly before starting the repair. The technician arrived on time and completed the work properly.… --- Data freshness: last scanned 2026-10-01T00:30:21.847Z. Cite as: Mass Appliance Repair — Tavlee (https://tavlee.com/contractor/mass-appliance-repair) Source: https://tavlee.com/contractor/mass-appliance-repair ## Sitemap [Full site index](https://tavlee.com/sitemap.md)