# Mass Roofing and Gutter

**Trade:** Roofing · **Address:** 470 Main St, Medford, MA 02155, USA · **Phone:** (781) 874-0095 · **Website:** http://massroofingandgutters.com/ · **Languages:** English

**Rating: 3.0/5** (medium confidence) — from 15 reviews across 5 sources.
73% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative.

## The honest read

Mark is the name that comes up in almost every review for Mass Roofing and Gutter — a Medford outfit whose own site says neighbors have trusted it with their homes for more than three decades (no specific founding year is given). Reviewers describe him and his crew across a range of jobs: reshingling, ice-dam calls, a copper gutter replacement, and heat-tape installs, several from repeat customers who've had him back for multiple properties.

Its Massachusetts home improvement contractor registration, held by The Mass Roofing Company Inc., is currently expired. The four reviews posted in the last six months are all positive, and one describes Mark as unusually straightforward — telling the customer their roof was still in good shape rather than pushing a replacement.

The earlier record has some real gaps, though. A January 2026 review described a scheduled emergency-leak appointment where the crew never showed and never called to cancel, leaving an active leak unresolved. A 2025 review described being ghosted after an initial quote request for a smaller gutter job. Two reviews from October 2024 describe rude phone calls and a job left unfinished, requiring another contractor to complete it.

The recent stretch reads better than the earlier one, but the expired registration is worth confirming directly before signing anything, and it's worth asking directly how a smaller job gets handled given the ghosting complaint.

**Strengths:**
- Honest assessments — told one customer no replacement was needed yet
- Repeat customers — used across several flip-property roofs
- Wide service range — reshingling, ice dams, copper gutters, heat tape

**Concerns:**
- Expired licence — Massachusetts HIC registration is not current
- Missed emergency call — no-show and no cancellation for an active leak
- Unresponsive on small jobs — ghosted a gutter-quote request

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor registration, held by The Mass Roofing Company Inc., is expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 168669 registry-verified expired — registry holder of record: THE MASS ROOFING COMPANY INC.”
- Told a customer their roof was still in good shape rather than selling a replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNZMmRhQlpREAE!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CIHM0ogKEICAgMCY2daBZQ%7C%7C?hl=en) — “5★ Mark and his crew helped me to install heat tapes on the roof.  Mark was responsive and effective.  I respect the fact that he told me my…”
- Used repeatedly across several roofs on flip properties _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1R01URjZXa0ZVUXpKNFJrOTBNa1ZQY2pOUk1HYxAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOk5GMTF6WkFUQzJ4Rk90MkVPcjNRMGc%7C%7C?hl=en) — “5★ "I've had several roofs done on my flip properties by Mark and his team, and I've been really impressed by the quality of their work." Th…”
- A January 2026 review described a missed emergency-leak appointment with no cancellation call _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xVNFFVdHpjMHBWYlhrNWIwRTFTbFJmTkhod1VFRRAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOlU4QUtzc0pVbXk5b0E1SlRfNHhwUEE%7C%7C?hl=en) — “1★ I contacted Mass Roofing and Gutter for an urgent roofing issue after water began dripping from my ceiling following a recent storm. They…”
- A 2025 review described being ghosted after requesting a quote for a smaller gutter job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4dE9XNTVkVVF5YVdwMFkwNHlaR053YmtGd05XYxAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOkxtOW55dUQyaWp0Y04yZGNwbkFwNWc%7C%7C?hl=en) — “3★ I reached out to Mass Roofing and Gutters a couple of days ago through their website to request a quote for replacing the gutters on my d…”
- Two October 2024 reviews described rude phone calls and a job left unfinished, requiring another contractor to complete it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuamR2SFpREAE!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CIHM0ogKEICAgIDnjdvHZQ%7C%7C?hl=en) — “1★ Terrible company, rude on the phone. Late coming out to the estimate. Did not complete the job and had to have another company come in an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuLWF2MENREAE!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CIHM0ogKEICAgIDn-av0CQ%7C%7C?hl=en) — “1★ Called to ask about roofing, was insulted instead. Definitely don't use their services.”
- Roof reshingling and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCeE5XNUtUR05JUTFoRE5WRndXQzAzTmt0alFrRRAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOlBxNW5KTGNIQ1hDNVFwWC03NktjQkE%7C%7C?hl=en) — “5★ So far, I have nothing but good to say about Mark and his work. He has a very friendly demeanor and strikes a good balance of listening t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWFNEVlBYMUp3ZEhkNE1tazJVR2hQYm5OaVUwRRAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOk1XSDVPX1JwdHd4Mmk2UGhPbnNiU0E%7C%7C?hl=en) — “5★ Had mass roofing and gutter do my roof and they did an amazing job. Answered all of my questions I had, gave me a great price, removed al…”
- Gutter installation and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWFNEVlBYMUp3ZEhkNE1tazJVR2hQYm5OaVUwRRAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOk1XSDVPX1JwdHd4Mmk2UGhPbnNiU0E%7C%7C?hl=en) — “5★ Had mass roofing and gutter do my roof and they did an amazing job. Answered all of my questions I had, gave me a great price, removed al…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VMGRUZDJRMGswTTFkd2JHbDJjVzlaV0daMVdtYxAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOmU0dTd2Q0k0M1dwbGl2cW9ZWGZ1Wmc%7C%7C?hl=en) — “5★ Mark did an outstanding job installing a replacement copper gutter system. From start to finish, he was professional, punctual, and incre…”
- Ice dam removal _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JMWRsTkdTM0ZpUjNVNFMxaDRjbGhYYVdjelluYxAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOnI1dlNGS3FiR3U4S1h4clhXaWczYnc%7C%7C?hl=en) — “5★ Contacted for ice dam at my house - he came out the next day and was extremely thorough, and attentive.”
- Specializes in Roofing _(confidence: high)_
  - [Official Website](http://massroofingandgutters.com) — “Mass Roofing & Gutters is a Medford, MA-based full-service roofing, gutter, siding, window, and general contracting company serving the Grea…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxWFNEVlBYMUp3ZEhkNE1tazJVR2hQYm5OaVUwRRAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOk1XSDVPX1JwdHd4Mmk2UGhPbnNiU0E%7C%7C?hl=en) — “5★ Had mass roofing and gutter do my roof and they did an amazing job. Answered all of my questions I had, gave me a great price, removed al…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Official Website](http://massroofingandgutters.com) — “Mass Roofing & Gutters is a Medford, MA-based full-service roofing, gutter, siding, window, and general contracting company serving the Grea…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VMGRUZDJRMGswTTFkd2JHbDJjVzlaV0daMVdtYxAB!2m1!1s0x0:0xad13fc7e5ec32bfc!3m1!1s2@1:CAIQACodChtycF9oOmU0dTd2Q0k0M1dwbGl2cW9ZWGZ1Wmc%7C%7C?hl=en) — “5★ Mark did an outstanding job installing a replacement copper gutter system. From start to finish, he was professional, punctual, and incre…”
- Also offers General Contractor / Remodeling _(confidence: low)_
  - [Official Website](http://massroofingandgutters.com) — “Mass Roofing & Gutters is a Medford, MA-based full-service roofing, gutter, siding, window, and general contracting company serving the Grea…”

## License

Status: **expired** (#168669, hic) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Mass%20Roofing%20and%20Gutter&query_place_id=ChIJm7cj59Z244kR_CvDXn78E60): 3.9★ from 24 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Mass%20Roofing%20and%20Gutter&query_place_id=ChIJm7cj59Z244kR_CvDXn78E60): Listed on this source
- [Official Website](http://massroofingandgutters.com): Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/roofing-and-gutters/mass-roofing-and-gutters-pfvwus-pf~1864937680): Listed on this source
- [Houzz](https://www.houzz.com/pro/massgutters1): Listed on this source
- [Houzz](https://www.houzz.com/professionals/roofing-and-gutters/mass-roofing-and-gutters-pfvwus-pf~1864937680): Listed on this source
- [Exa](https://www.bestprosintown.com/ma/medford/mass-roofing-and-gutters-/): 4 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · John Bradley · 2026-06-17**: So far, I have nothing but good to say about Mark and his work. He has a very friendly demeanor and strikes a good balance of listening to what you think you want and sharing his advice from decades of experience. We were hoping to have our roof re-shingled before family arrived from across the coun…
- **5/5 · Google Reviews · Joseph Roderick · 2026-06-16**: I called Mark and he showed up when he said he was going to. I had quite a few questions for him. He was patient with me and answered them all thoroughly. We were able to write up a contract that made me feel comfortable that he knew the work that I wanted to get done. In the end the roof turned out…
- **5/5 · Google Reviews · Chau Pham · 2026-06-02**: They did a good job and on time as well clean it up well after they finished
- **5/5 · Google Reviews · Kelly Gallagher · 2026-06-02**: Had mass roofing and gutter do my roof and they did an amazing job. Answered all of my questions I had, gave me a great price, removed all the debris from the house after and the owner was very easy to work with. Thank you so much for fixing.my home!
- **5/5 · Google Reviews · Lauren Donoghue · 2026-02-06**: Contacted for ice dam at my house - he came out the next day and was extremely thorough, and attentive.
- **1/5 · Google Reviews · Rob Reed · 2026-01-27**: I contacted Mass Roofing and Gutter for an urgent roofing issue after water began dripping from my ceiling following a recent storm. They scheduled a service appointment for the next day with a two-hour arrival window.

They never showed up – and more concerning, never contacted me to cancel. It is …
- **5/5 · Google Reviews · Sherri Truong · 2025-11-15**: Mark did an outstanding job installing a replacement copper gutter system. From start to finish, he was professional, punctual, and incredibly thorough. He walked us through the entire process and explained our options clearly, and made sure we understood.
- **5/5 · Google Reviews · Boris Rubinov · 2025-10-13**: "I've had several roofs done on my flip properties by Mark and his team, and I've been really impressed by the quality of their work." Thank you - Mark and team!
- **3/5 · Google Reviews · Gilbert “Gil” Turk · 2025-07-29**: I reached out to Mass Roofing and Gutters a couple of days ago through their website to request a quote for replacing the gutters on my detached garage. The next morning, I received a text asking for the address and details of the job. After I responded that it was just for the detached garage, I ne…
- **5/5 · Google Reviews · BMM · 2025-07-29**: Mark, Ricky and crew were excellent. His staff were on time . They worked very hard and kept everything very clean. Excellent quality work! Will definitely recommend to family and friends!

---

Data freshness: last scanned 2026-07-02T09:53:20.031Z.
Cite as: Mass Roofing and Gutter — Tavlee (https://tavlee.com/contractor/mass-roofing-and-gutter-medford)
Source: https://tavlee.com/contractor/mass-roofing-and-gutter-medford