# Mass Services & Home Improvement LLC **Trade:** General Contractor / Remodeling · **Address:** 60 Pleasant St #10f, Ashland, MA 01721 · **Phone:** (508) 641-8348 · **Website:** http://www.masshomeservices.com/ · **Languages:** English **Rating: 2.0/5** (low confidence) — from 6 reviews across 4 sources. 83% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Mass Services & Home Improvement LLC, based in Ashland, works in general contracting, carpentry, and exterior painting — the kind of company people call for a rebuilt deck, a stubborn retaining wall, or a room like a mudroom pulled together from scratch. Its Thumbtack profile lists 14 years in business under Alex Afonso, who is named as the license holder for a Massachusetts Construction Supervisor – Specialty credential that the platform says it verified in February 2026. The written record here splits sharply by year. Between 2018 and 2020, five Thumbtack reviewers described the same contractor: outbid competitors on a retaining wall that "exceeded my expectations," rebuilt a 600-plus-square-foot deck on an older home with a signed, itemized contract and measurements that matched the customer's own, and renovated a mudroom on schedule after the initial estimate. One reviewer called out the crew's craftsmanship and neatness while painting and staining a set of decks. A 2022 Google review tells a very different story: a customer says they were scheduled and rescheduled over the course of a year, faced non-responsiveness and rudeness, and were ultimately handed an inflated, mistake-ridden quote before leaving. It's the newest customer account on file, and it doesn't match the tone of anything from the earlier years. Two more recent items are worth flagging before booking: court records on unicourt.com list Mass Services & Home Improvement LLC as a defendant in separate 2026 suits brought by two commercial lenders, LCF Group and Pearl Delta Funding. Neither the outcome nor the underlying facts are stated in what's on file, so they're worth asking about directly. Given the gap between the 2018–2020 reviews and the 2022 account, anyone considering this company should ask for recent references, confirm current licensing and insurance directly with Alex Afonso rather than relying on a directory badge, and get firm scheduling commitments in writing before work begins. **Strengths:** - Retaining wall work — a 2020 review said it exceeded expectations - Large deck rebuilds — a 2020 review praised honesty and craftsmanship - Exterior painting & staining — a 2020 review called the crew neat and professional **Concerns:** - 2022 service complaint — a Google reviewer cited a year of rescheduling and an inflated quote - Creditor lawsuits — two 2026 unicourt.com filings by commercial lenders name the company **Where sources disagree:** - A 2022 Google review describes a sharply different experience than the largely positive 2018–2020 Thumbtack reviews ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 14 years in business per its Thumbtack profile _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Thumbtack profile for Mass Services & Home Improvement LLC shows a 4.9-star rating across 18 reviews, a verified Massachusetts Construction …” - Thumbtack lists a Massachusetts Construction Supervisor – Specialty license (#CS-122193) held by Alex Afonso, which the platform says it verified in February 2026 _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Licence listed on Thumbtack: Construction Supervisor – Specialty, License #CS-122193, MA, holder Alex Afonso, verified 2/6/2026, valid throu…” - A 2020 reviewer said a retaining wall exceeded their expectations after the crew started and finished on time _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Asked Alex to build a retaining wall in the rear of my property as we had been having problems with sliding earth. Alex outbid everyone else…” - A 2020 reviewer praised an honest, itemized 600+ square foot deck rebuild with accurate measurements and high-quality craftsmanship _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex and crew are honest, hard working, and professional. They worked with me to get a price I could afford. They set details out in printed…” - A 2020 reviewer said the crew was professional and neat painting and staining their decks _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex was very professional and easy to work with. He took his time to understand what I wanted done. His crew was neat and did a great job p…” - A mudroom renovation was completed on schedule after the initial estimate, per a 2020 review _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex and team did an excellent job to renovate our mudroom. After initial estimate, the work started within a week and completed on time. I …” - A 2022 Google reviewer described a year of rescheduling, non-responsiveness, rudeness, and an inflated, generic quote _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlaWNEd2ZREAE!2m1!1s0x0:0x47f263cfc8cfbad3!3m1!1s2@1:CIHM0ogKEICAgICeicDwfQ%7C%7C?hl=en) — “1★ We were scheduled and rescheduled over the course of a year and ultimately left due to non-responsiveness, not returning calls, rudeness …” - Court records on unicourt.com list the company as a defendant in separate 2026 suits by commercial lenders LCF Group and Pearl Delta Funding _(confidence: medium)_ - [unicourt.com](https://unicourt.com/courts/state/new-york-supreme-courts-46?upid=2520305666) — “unicourt.com — THE LCF GROUP, INC. v. MASS SERVICES & HOME IMPROVEMENT LLC et al” - [unicourt.com](https://unicourt.com/courts/state/nassau-county-courts-177?upid=2519372800) — “unicourt.com — PEARL DELTA FUNDING, LLC v. MASS SERVICES & HOME IMPROVEMENT LLC et al” - Specializes in General Contractor / Remodeling _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Services offered (Thumbtack): General Contracting, Deck or Porch Remodel or Addition, General Carpentry, Exterior Painting, Remodeling, Carp…” - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Asked Alex to build a retaining wall in the rear of my property as we had been having problems with sliding earth. Alex outbid everyone else…” - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex and crew are honest, hard working, and professional. They worked with me to get a price I could afford. They set details out in printed…” - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex and team did an excellent job to renovate our mudroom. After initial estimate, the work started within a week and completed on time. I …” - Also offers Carpentry _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Services offered (Thumbtack): General Contracting, Deck or Porch Remodel or Addition, General Carpentry, Exterior Painting, Remodeling, Carp…” - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex and crew are honest, hard working, and professional. They worked with me to get a price I could afford. They set details out in printed…” - Also offers House Painting _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Services offered (Thumbtack): General Contracting, Deck or Porch Remodel or Addition, General Carpentry, Exterior Painting, Remodeling, Carp…” - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Alex was very professional and easy to work with. He took his time to understand what I wanted done. His crew was neat and did a great job p…” - Also offers Windows / Siding / Gutters _(confidence: low)_ - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273) — “Services offered (Thumbtack): General Contracting, Deck or Porch Remodel or Addition, General Carpentry, Exterior Painting, Remodeling, Carp…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Thumbtack](https://www.thumbtack.com/ma/somerville/exterior-painting/mass-services-home-improvement-llc/service/278248131864241273): 4.9★ from 18 ratings - [Google](https://www.google.com/maps/search/?api=1&query=Mass%20Services%20%26%20Home%20Improvement%20LLC&query_place_id=ChIJAQAAlQV25IkR07rPyM9j8kc): 4.2★ from 5 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Mass%20Services%20%26%20Home%20Improvement%20LLC&query_place_id=ChIJAQAAlQV25IkR07rPyM9j8kc): Listed on this source - [Exa](https://unicourt.com/courts/state/new-york-supreme-courts-46?upid=2520305666): 2 web mentions across the open web (each linked to its source) ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “PEARL DELTA FUNDING, LLC v. MASS SERVICES & HOME IMPROVEMENT LLC et al” — unicourt.com — https://unicourt.com/courts/state/nassau-county-courts-177?upid=2519372800 - “THE LCF GROUP, INC. v. MASS SERVICES & HOME IMPROVEMENT LLC et al” — unicourt.com — https://unicourt.com/courts/state/new-york-supreme-courts-46?upid=2520305666 ## Recent reviews - **1/5 · Google Reviews · Ysanne and Paul Giordano · 2022-09-17**: We were scheduled and rescheduled over the course of a year and ultimately left due to non-responsiveness, not returning calls, rudeness and an inflated mistake-ridden quote that was generic and much was not even specific to us and we were not even able to discuss this further. We had used the crew … - **Thumbtack · Marcus Y. · 2020-12-05**: Asked Alex to build a retaining wall in the rear of my property as we had been having problems with sliding earth. Alex outbid everyone else and built a wall that exceeded my expectations. He was friendly and professional as was each member of the crew. Started on time, finished on time, no surprise… - **Thumbtack · Cheryl A. · 2020-10-11**: Alex and crew are honest, hard working, and professional. They worked with me to get a price I could afford. They set details out in printed form in a formal, signed contract. They listened to me and did exactly what I wanted. This was a huge job on a stately older home. They replaced/rebuilt 600+ s… - **Thumbtack · Mathan G. · 2020-08-17**: Alex and team did an excellent job to renovate our mudroom. After initial estimate, the work started within a week and completed on time. I will certainly hire them again. - **Thumbtack · Aderito S. · 2020-08-05**: Alex was very professional and easy to work with. He took his time to understand what I wanted done. His crew was neat and did a great job painting and staining my decks. - **Thumbtack · Brian J. · 2018-07-09**: Alex made himself available right away to come by an assess our project request and offered a fair price. He was able to quickly schedule the project as well. He and his team did a terrific job with not only the work, but also suggesting the best materials and matching the paint to what we wanted. I… --- Data freshness: last scanned 2026-09-08T03:40:54.390Z. Cite as: Mass Services & Home Improvement LLC — Tavlee (https://tavlee.com/contractor/mass-services-and-home-improvement-llc-ashland) Source: https://tavlee.com/contractor/mass-services-and-home-improvement-llc-ashland