# Massachusetts Pro HVAC LLC **Trade:** HVAC / Heating & Cooling · **Address:** 35 Harrington Ave #5114, Shrewsbury, MA 01545 · **Phone:** (781) 980-8061 · **Website:** https://massprohvac.com/ · **Languages:** English, Portuguese **Rating: 4.1/5** (high confidence) — from 24 reviews across 4 sources. 96% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Massachusetts Pro HVAC LLC is a young, Shrewsbury-based HVAC company built around owner Luciano — nearly every one of the 24 reviews on file names him personally. The company describes itself as licensed and insured, offers 24/7 no-heat/no-cool emergency service, follows Mass Save guidance, and lists a service area stretching from Shrewsbury and Worcester out to Framingham, Newton, and several North Shore towns. In a 2025 review, a customer described texting Luciano about an HVAC problem and getting a reply within the hour, with a clear explanation of the cause and the fix. In another 2025 review, a customer described a Mitsubishi mini-split installation, calling Luciano punctual, courteous, and knowledgeable about the equipment. When one family was suffering through a heat wave, a 2025 review describes Luciano sending someone out the same day to get their AC running again. Another 2025 reviewer, who found the company through a Facebook group for a basement renovation, praised competitive pricing, transparent communication, and a clean job site afterward. Several more 2025 reviews echo the same pattern — punctual arrivals, upfront pricing, and Luciano personally walking customers through the problem and the fix. One review stands apart from the rest: a 2025 one-star review calls the company "terrible" and says it only cares about the money, though it doesn't name a specific job or describe what went wrong. It's also worth noting this is a newer business — about a year old as of its Thumbtack listing — so its review history is limited to 2025 so far. And while the company describes itself as licensed and insured, no license number appears anywhere in the evidence, so that's worth confirming directly. For HVAC repairs, AC or mini-split installs, or a no-heat/no-cool emergency around Shrewsbury and nearby towns, the specific, repeated praise for Luciano's responsiveness makes this a reasonable option — still worth confirming license details directly and weighing the one negative account against the rest. **Strengths:** - Fast response — replies within the hour, same-day fixes cited - Personal touch — Luciano is named and praised across most reviews - Clear communication — reviewers cite upfront pricing and clear explanations - Mini-split expertise — praised for a Mitsubishi mini-split installation **Concerns:** - One sharp complaint — a 2025 review calls the company terrible, no specifics given - Unverified license — company says licensed, but no number appears anywhere ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The company describes itself as licensed and insured on its own site and on Thumbtack, but no license number appears anywhere in the evidence _(confidence: high)_ - [Official Website](https://massprohvac.com) — “The Massachusetts Pro HVAC site identifies Massachusetts Pro HVAC, lists Shrewsbury MA and the matching 781 phone, and describes residential…” - [Official Website](https://massprohvac.com) — “Self-reported license/registration number (NOT verified against any registry): Licensed” - [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/central-air-conditioning-installation/massachusetts-pro-hvac-llc/service/552168635153408000) — “Licence listed on Thumbtack: Fully licensed” - In a 2025 review, a customer texted Luciano about an HVAC problem and got a reply within the hour, with a clear explanation of the cause and the fix _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WbWRFVllZV1J4UVdkNVRtdzRkRlkwVW0xMFRsRRAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOnVmdEVYYWRxQWd5Tmw4dFY0Um10TlE%7C%7C?hl=en) — “5★ 📞 CALL THEM FIRST! ☎️ No need to shop around! I am so grateful to Luciano! He was so professional; taking the time to explain the proble…” - In a 2025 review, a customer described a Mitsubishi mini-split installation, calling Luciano punctual, courteous and knowledgeable _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSWmFWbG5abVZ3VEhrd1VuWmhZalJHWlhKTVRHYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOjRZaVlnZmVwTHkwUnZhYjRGZXJMTGc%7C%7C?hl=en) — “5★ Fantastic installation experience! Luciano and his team did an outstanding job installing my Mitsubishi Mini-Split 18000 BTU system. Fro…” - A 2025 review describes Luciano sending someone out the same day to fix an AC problem during a heat wave _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205dlZsTjRjVGhRU1RreU1tUlJSbEkyVUhWc1FXYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOm9vVlN4cThQSTkyMmRRRlI2UHVsQWc%7C%7C?hl=en) — “5★ After I placed a request for service, Luciano came the very next day to check on the issue I was having with my HVAC. He immediately gave…” - A 2025 reviewer who found the company through a Facebook group for a basement renovation praised competitive pricing, transparent communication and a clean job site _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eFVVbFVYM0E0YWw5MU5FRXlRWFl6TXpSaE1HYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOm9xUUlUX3A4al91NEEyQXYzMzRhMGc%7C%7C?hl=en) — “5★ I found them through a Facebook group for my basement renovation. Luciano is polite, knowledgeable and extremely professional. He offered…” - Several 2025 reviews describe punctual arrivals, upfront pricing, and Luciano personally explaining the problem and the fix _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsVGRFUldaVWxEVTNVMmJVaFRaWGxTY2tsQ1oyYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOklTdERWZUlDU3U2bUhTZXlScklCZ2c%7C%7C?hl=en) — “5★ They did an excellent job on my heating system. The support and guidance were great. I truly recommend them to take care of your air cond…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjdE1reDFjV3BRWlhSbFJEZGZOSHBvTUZSMmMxRRAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOlctMkx1cWpQZXRlRDdfNHpoMFR2c1E%7C%7C?hl=en) — “5★ Highly recommended! I had a great experience with Massachusetts Pro HVAC. The team was friendly, honest, and very skilled. They quickly d…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WbWNuRkhVRk0wTkRSRGFHSnZjVmhZV25aTk9YYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOnVmcnFHUFM0NDRDaGJvcVhYWnZNOXc%7C%7C?hl=en) — “5★ I hired Massachusetts Pro HVAC to install a new air conditioning system in my new home(When the whole house is ready I will post photos),…” - A 2025 one-star review calls the company terrible and says it only cares about money, without naming a specific job or issue _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsME4wNVhTM2d3V0dwNlpHNHpjV2hrYlhZelVHYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOkl0N05XS3gwWGp6ZG4zcWhkbXYzUGc%7C%7C?hl=en) — “1★ Terrible company. All they concerned was money they made. They won’t care about customers. Don’t hire them. You will regret.” - Thumbtack shows the business at about one year old, consistent with all 24 reviews on file dating from 2025 _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/central-air-conditioning-installation/massachusetts-pro-hvac-llc/service/552168635153408000) — “Thumbtack identifies Massachusetts Pro HVAC LLC in Shrewsbury with a 5.0 rating from 3 reviews, 5 hires, 1 year in business, and HVAC duct/a…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSWmFWbG5abVZ3VEhrd1VuWmhZalJHWlhKTVRHYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOjRZaVlnZmVwTHkwUnZhYjRGZXJMTGc%7C%7C?hl=en) — “5★ Fantastic installation experience! Luciano and his team did an outstanding job installing my Mitsubishi Mini-Split 18000 BTU system. Fro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205dlZsTjRjVGhRU1RreU1tUlJSbEkyVUhWc1FXYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOm9vVlN4cThQSTkyMmRRRlI2UHVsQWc%7C%7C?hl=en) — “5★ After I placed a request for service, Luciano came the very next day to check on the issue I was having with my HVAC. He immediately gave…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WbWNuRkhVRk0wTkRSRGFHSnZjVmhZV25aTk9YYxAB!2m1!1s0x0:0x20463cdfa326d444!3m1!1s2@1:CAIQACodChtycF9oOnVmcnFHUFM0NDRDaGJvcVhYWnZNOXc%7C%7C?hl=en) — “5★ I hired Massachusetts Pro HVAC to install a new air conditioning system in my new home(When the whole house is ready I will post photos),…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Massachusetts%20Pro%20HVAC%20LLC&query_place_id=ChIJy6LSiIMJ5IkRRNQmo988RiA): 4.7★ from 23 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Massachusetts%20Pro%20HVAC%20LLC&query_place_id=ChIJy6LSiIMJ5IkRRNQmo988RiA): Listed on this source - [Official Website](https://massprohvac.com): Self-reported profile and service details - [Thumbtack](https://www.thumbtack.com/ma/shrewsbury/central-air-conditioning-installation/massachusetts-pro-hvac-llc/service/552168635153408000): 5.0★ from 3 ratings ## Recent reviews - **5/5 · Google Reviews · Tegan Von Wasserman · 2025-11-19**: 📞 CALL THEM FIRST! ☎️ No need to shop around! I am so grateful to Luciano! He was so professional; taking the time to explain the problem, the cause and the fix. From the initial point of contact via text message, he was responsive and replied within the hour. After I told him our furnace stopped b… - **5/5 · Google Reviews · Chrissy Burke · 2025-10-29**: Had a great experience. Did everything on time as planned. Great communication and the process was great. Price was very reasonable. Would highly recommend this company! - **5/5 · Google Reviews · Dhiren Parikh · 2025-10-19**: Fantastic installation experience! Luciano and his team did an outstanding job installing my Mitsubishi Mini-Split 18000 BTU system. From start to finish, the entire process was smooth and professional. Luciano was punctual, courteous, and extremely knowledgeable about mini-split systems. Before t… - **1/5 · Google Reviews · Jean Romano · 2025-10-13**: Terrible company. All they concerned was money they made. They won’t care about customers. Don’t hire them. You will regret. - **5/5 · Google Reviews · Tanmay Mathur · 2025-09-01**: I found them through a Facebook group for my basement renovation. Luciano is polite, knowledgeable and extremely professional. He offered competitive pricing, was transparent in his communication and committed to finish his job on schedule. He made sure he cleaned up after himself and ensured that o… - **5/5 · Google Reviews · Christopher Abongwa · 2025-07-28**: After I placed a request for service, Luciano came the very next day to check on the issue I was having with my HVAC. He immediately gave me a quotation for the repairs and proposed date for the repairs. But given that my family was suffering from the heat he decided to send a member of his team to … - **5/5 · Thumbtack · Christopher T. · 2025-07-28**: Responded on time, fixed the issue ahead of schedule even working late into the evening - **5/5 · Google Reviews · Matthew Goncalves · 2025-07-17**: He saved me this summer! During these very hot summer days he was able to fix my air conditioning and cool down my house. Thank you so much for your services and time management! - **5/5 · Google Reviews · Renovatio Home Improvement · 2025-07-03**: Personally didn’t hire them for the job I was working in, but was very impressed with the work ethic and professionalism. Had my fair share of experiences with HVAC subs in the past and was delightfully surprised with Pro HVAC. Owner is punctual, kind and knowledgeable. He’s the guy to go to, you wo… - **5/5 · Google Reviews · Lord Adamy · 2025-07-03**: They did an excellent job on my heating system. The support and guidance were great. I truly recommend them to take care of your air conditioner or heating system. 👏🏼👏🏼👏🏼👊🏽 --- Data freshness: last scanned 2026-08-24T14:46:29.142Z. Cite as: Massachusetts Pro HVAC LLC — Tavlee (https://tavlee.com/contractor/massachusetts-pro-hvac-llc-shrewsbury) Source: https://tavlee.com/contractor/massachusetts-pro-hvac-llc-shrewsbury