# Masters Touch Design Build

**Trade:** General Contractor / Remodeling · **Address:** 77 Main St, Medway, MA 02053, USA · **Phone:** (508) 359-5900 · **Website:** https://www.masterstouchweb.com/ · **Languages:** English

**Rating: 4.5/5** (high confidence) — from 64 reviews across 6 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative.

## The honest read

Masters Touch Design Build runs full design-build renovations and additions out of Medway, and the pattern that jumps out fastest is how many customers keep coming back — "our second project with them," "our third reno with Masters Touch" shows up again and again across the review history. A 4.8-star Google rating from 93 ratings, a 5.0 from 9 Houzz reviews, and an A+ accredited Better Business Bureau rating back up what those repeat customers describe.

The work skews toward whole-room and whole-house projects: kitchen and bathroom remodels, primary-suite additions, second-floor and dormer additions, and at least two full custom-home rebuilds after a house fire and a flood. Recent reviews describe complex, multi-trade jobs — a two-story addition with steel beams and a rebuilt staircase while a family with three kids and a dog lived in the house, a 1940s house full of surprises (asbestos, out-of-square framing, narrow spaces) handled with what one reviewer called a "make it right" attitude, and a full first-floor renovation where the site supervisor kept things running smoothly enough that the homeowner said he saved their sanity. Named site supervisors and project managers — Nick, Dom, Trevor, Dan, Shane, Steve — come up constantly, and Doug, the owner, is credited with personally stepping in on stressful jobs like a post-flood rebuild.

It isn't a spotless record. In a 2024 review, one customer said Masters Touch never returned to address issues as promised a year after a project closed, and singled out shoddy floor work that went unfixed despite repeated follow-up. A separate 2025 review described subcontractors, especially the tile crew, having to come back to redo work, and called out shortcuts taken. A 2024 review, positive overall, flagged that project-plan documents were boilerplate and didn't track actual progress. Set against dozens of detailed accounts of the opposite, these read as real but isolated.

Masters Touch fits a homeowner planning a substantial renovation or addition who wants one company managing design through construction, not a quick single-trade fix — the reviews consistently point to strong project management as the differentiator over raw price. Given the one account of a broken follow-up promise, it's worth asking directly, before signing, what their post-completion punch-list process looks like.

**Strengths:**
- Repeat customers — many return for a second or third project
- Strong ratings — 4.8★ Google, 5.0★ Houzz, BBB A+
- Complex renovations — handled multi-trade additions and rebuilds smoothly
- Communicative PMs — named supervisors keep clients informed throughout

**Concerns:**
- Broken follow-up — one 2024 review cited unaddressed year-later issues
- Inconsistent subs — one 2025 review cited redone tile work and shortcuts

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Many customers return for a second or third project with the company _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aNFpuVTNXazFzV1ZkaGJUZHVRbkJCVTBoc1MwRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOnZ4ZnU3Wk1sWVdhbTduQnBBU0hsS0E%7C%7C?hl=en) — “5★ We hired Masters Touch to renovate our master bathroom, after we had previously had them renovate our kitchen a few years ago.  Once agai…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURIazVxWUNnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgIDHk5qYCg%7C%7C?hl=en) — “5★ We've now had Masters Touch do two projects for us - a complete kitchen renovation with deck-rebuild, mudroom, and bathroom, as well as u…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsOXJfTkdBEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgICl9r_NGA%7C%7C?hl=en) — “5★ Just finished a 2-bathroom reno with Master’s Touch, our second reno project with them and all I can say is they are not called “Masters”…”
- Holds a 4.8-star Google rating from 93 ratings, a 5.0-star Houzz rating, and BBB A+ accreditation _(confidence: high)_
  - [Google](https://maps.google.com/?cid=13367530729154993006&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.8★ from 93 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/home-builders/masters-touch-design-build-0021-77744) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/home-builders/masters-touch-design-build-0021-77744) — “Better Business Bureau: accredited / certified / member”
  - [Houzz](https://www.houzz.com/professionals/design-build-firms/masters-touch-design-build-pfvwus-pf~1325450268) — “Houzz: 5.0★ from 9 ratings”
- Handled complex multi-trade additions and full-house renovations, including a two-story addition with structural steel work _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WZlZqUnhhMlpFVVU1bGRrMTZia05aU1VWUE0zYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOnVfVjRxa2ZEUU5ldk16bkNZSUVPM3c%7C%7C?hl=en) — “5★ Very pleased with the quality of the work done by Masters Touch in our remodel.  1940s house with lots of "discoveries" along the way (as…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvNjZMU1BnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgMDo66LSPg%7C%7C?hl=en) — “5★ We recently completed a large home renovation project with Master’s Touch which included a two story addition, new primary bathroom, taki…”
- Named project managers and site supervisors keep clients informed through design and construction _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkd1NIRmpkM0ZLU0V0WmRVOWtNMDV6TFRSMVQzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOldwSHFjd3FKSEtZdU9kM05zLTR1T3c%7C%7C?hl=en) — “5★ We had an outstanding experience with Master’s Touch after a flood damaged our first-floor kitchen and bathroom, and they later finished …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURGdzVyaC1BRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgIDFw5rh-AE%7C%7C?hl=en) — “5★ Dan has been an amazing Project Manager in helping us through our total first floor renovations including kitchen and bath/laundry room. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwVFR6Qk1UM2hXYUMxbGNHRm5NbVpZVFY5eGMzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOlpTTzBMT3hWaC1lcGFnMmZYTV9xc3c%7C%7C?hl=en) — “5★ We worked with Master's Touch on a primary suite addition which included a renovation to the living room and 2 bathrooms and are extremel…”
- A 2024 review said Masters Touch never returned to address a promised year-later punch list, including unresolved shoddy floor work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYbFkyYTFRRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgIDXlY2a1QE%7C%7C?hl=en) — “2★ **Editing my review after a year***
We are intensely disappointed with Master’s Touch at this time. When the project was completed, there…”
- A 2025 review said subcontractors, particularly the tile crew, had to come back to redo work and described shortcuts taken _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsbWVrUllkSFF5VjBGNE5rWmZhVTlGVFVSWFMwRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOllmekRYdHQyV0F4NkZfaU9FTURXS0E%7C%7C?hl=en) — “2★ So many great reviews for Masters Touch so I just can't understand why we didn't have the same experience.  It wasn't horrible, but it wa…”
- A 2024 review flagged that project-plan documents were boilerplate and didn't reflect actual progress _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNyMzZXSVVnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgICr36WIUg%7C%7C?hl=en) — “4★ Excellent attention to detail, quality, and a genuinely pleasant group to deal with.  Only criticism is that project plans - at least in …”
- Kitchen and bathroom remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aYVNtbDZjVE5WYnkxNmQzSTNORU5OWkd4T2RVRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOnZaSml6cTNVby16d3I3NENNZGxOdUE%7C%7C?hl=en) — “5★ We worked with Master’s Touch to redesign our kitchen, which previously had a layout that made the usable space feel very cramped with a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvX0s2TVVnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgMCo_K6MUg%7C%7C?hl=en) — “5★ Masters Touch renovated three bathrooms, and the quality of work was outstanding from design through construction.  The professionalism, …”
- Home additions and custom home building _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvNjZMU1BnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgMDo66LSPg%7C%7C?hl=en) — “5★ We recently completed a large home renovation project with Master’s Touch which included a two story addition, new primary bathroom, taki…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1NmRxUjdBRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgID56dqR7AE%7C%7C?hl=en) — “5★ After a fire, we were at a loss and most builders told us to sell and move on. We love our neighborhood and wanted to stay. Master's Touc…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204MFJuRlhlVGhxY0VOQlRITjVZVnB2UlRad01XYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOm80RnFXeThqcENBTHN5YVpvRTZwMWc%7C%7C?hl=en) — “5★ Masters Touch Design Build is excellent! We’ve worked with Masters Touch to do several projects on our antique house including converting…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvNjZMU1BnEAE!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgMDo66LSPg%7C%7C?hl=en) — “5★ We recently completed a large home renovation project with Master’s Touch which included a two story addition, new primary bathroom, taki…”
- Specializes in Kitchen Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aYVNtbDZjVE5WYnkxNmQzSTNORU5OWkd4T2RVRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOnZaSml6cTNVby16d3I3NENNZGxOdUE%7C%7C?hl=en) — “5★ We worked with Master’s Touch to redesign our kitchen, which previously had a layout that made the usable space feel very cramped with a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3b29qZHdBRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgMCwoojdwAE%7C%7C?hl=en) — “5★ Masters Touch did a beautiful job with our new kitchen. Dan was great to work with and we are extremely happy with the results!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMeDZmbXp3RRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgIDLx6fmzwE%7C%7C?hl=en) — “5★ Masters Touch renovated our Kitchen, Dining Room, Foyer and Hallway.  The work was superb, the crews and sub-contractors were top notch. …”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pScU5YcFNSbXRuWDFkblVYWmFMVEV6Y0hkV1MzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOjRqNXpSRmtnX1dnUXZaLTEzcHdWS3c%7C%7C?hl=en) — “5★ We had a wonderful experience with the Master's Touch team who built a new primary ensuite bathroom for us last year. Starting with Chris…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aNFpuVTNXazFzV1ZkaGJUZHVRbkJCVTBoc1MwRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOnZ4ZnU3Wk1sWVdhbTduQnBBU0hsS0E%7C%7C?hl=en) — “5★ We hired Masters Touch to renovate our master bathroom, after we had previously had them renovate our kitchen a few years ago.  Once agai…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwVFR6Qk1UM2hXYUMxbGNHRm5NbVpZVFY5eGMzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOlpTTzBMT3hWaC1lcGFnMmZYTV9xc3c%7C%7C?hl=en) — “5★ We worked with Master's Touch on a primary suite addition which included a renovation to the living room and 2 bathrooms and are extremel…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tJd2RrWmpabTR6VDJneFVXcFJNbkJCWlhKZlMzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOkIwdkZjZm4zT2gxUWpRMnBBZXJfS3c%7C%7C?hl=en) — “5★ I have had great experiences with Masters Touch over the years.

Since the fall of 2002, Doug Masters and his team have completed a kitch…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5dHFmN2hnRRAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CIHM0ogKEICAgIC9tqf7hgE%7C%7C?hl=en) — “5★ Master’s Touch renovated our kitchen, dining area, two bathrooms, and replaced all our windows. Everyone was friendly, helpful, and alway…”
- Also offers House Painting _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tJd2RrWmpabTR6VDJneFVXcFJNbkJCWlhKZlMzYxAB!2m1!1s0x0:0xb983025fbb66db6e!3m1!1s2@1:CAIQACodChtycF9oOkIwdkZjZm4zT2gxUWpRMnBBZXJfS3c%7C%7C?hl=en) — “5★ I have had great experiences with Masters Touch over the years.

Since the fall of 2002, Doug Masters and his team have completed a kitch…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Masters%20Touch%20Design%20Build&query_place_id=ChIJjxB_TiZ35IkRbttmu18Cg7k): 4.8★ from 94 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Masters%20Touch%20Design%20Build&query_place_id=ChIJjxB_TiZ35IkRbttmu18Cg7k): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/home-builders/masters-touch-design-build-0021-77744): Listed on this source
- [Official Website](https://www.masterstouchweb.com): 29 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/design-build-firms/masters-touch-design-build-pfvwus-pf~1325450268): 5.0★ from 9 ratings
- [Exa](https://masterstouchweb.com/locations/milton-ma-remodeling-contractors/): 0 web mentions across the open web (each linked to its source)
- [BuildZoom](https://www.buildzoom.com/contractor/masters-touch-design-build): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Masters Touch design build in Holliston.  We almost hired them for a bedroom/bathroom reno but got cold feet when we saw the price tag. If you want it done right and are willing to pay accordingly, th…” — u/geauxdbl in r/boston (2021-03-25) — https://www.reddit.com/r/boston/comments/mckotk/designbuild_firm_recommendations/gs4jaev/
- “We liked Masters Touch Design and Build for our home renovation.” — u/MetoprololXL in r/massachusetts (2020-05-15) — https://www.reddit.com/r/massachusetts/comments/gkfne9/custom_home_builder_recommendations_in_central_ma/fqqy0aj/

## Recent reviews

- **5/5 · Google Reviews · Ellen Cristiane · 2026-07-20**: I hired Maize to paint my house, replace the entire roof, redo the trim work around the windows and doors, and replace the stone at the front porch entrance.

The project is not even finished yet, but so far I am very happy with how everything is going. The team has been very careful with the landsc…
- **5/5 · Google Reviews · Kelly Nielsen · 2026-07-14**: We had a wonderful experience with the Master's Touch team who built a new primary ensuite bathroom for us last year. Starting with Chris P who was our initial contact and got the process started, to our designer Nancy who fully understood our vision and brought us to the showroom to pick all the el…
- **5/5 · Google Reviews · jess · 2026-05-06**: The work was great and our project manager, Trevor, was fantastic. Breaking the typical mold of overruns and delays that come with any kind of construction, his projections were honest, reasonable, and spot on. Would absolutely recommend.
- **5/5 · Google Reviews · Scott Wilson · 2026-04-30**: Masters Touch Design Build is excellent! We’ve worked with Masters Touch to do several projects on our antique house including converting our three season porch to a year round office, transforming our attic, rebuilding our cedar bulkhead, burying our overhead electrical service, and building an ext…
- **5/5 · Google Reviews · Melanie Austin · 2026-04-21**: We had an outstanding experience with Master’s Touch after a flood damaged our first-floor kitchen and bathroom, and they later finished our basement as well. From start to finish, the entire team was incredibly professional and supportive. Doug, the owner, truly went above and beyond to help our fa…
- **5/5 · Google Reviews · James Adams · 2026-04-20**: We recently completed a project with MT at our home in Westwood. The project itself was somewhat bespoke--we moved the laundry from our kitchen and turned an unused room upstairs into a laundry room, replaced the space in the kitchen with new cabinetry, and split a large second bedroom into one smal…
- **5/5 · Google Reviews · Karen Crawford · 2026-01-07**: We used Masters Touch to do a large reconstruction project after flood damage compromised our first floor. Nick, Dominick and the Masters Touch team were professional, trustworthy, and we had an excellent experience. From the first phone call to the final day of the project,  we felt confident that …
- **5/5 · Google Reviews · Ann Collopy-Drew · 2025-11-15**: I have had great experiences with Masters Touch over the years.

Since the fall of 2002, Doug Masters and his team have completed a kitchen remodel, installed new windows, installed flooring, interior and exterior painting, carpentry work, new roof and three new skylights.  The new roof and skylight…
- **5/5 · Google Reviews · Seth Wright · 2025-11-11**: Very pleased with the quality of the work done by Masters Touch in our remodel.  1940s house with lots of "discoveries" along the way (asbestos, improper structural framing, nothing square, narrow spaces etc). Brigid was great at the design stage; Shane and Yoni were excellent site supervisors; the …
- **5/5 · Google Reviews · Jared Mann · 2025-11-02**: We worked with Master’s Touch to redesign our kitchen, which previously had a layout that made the usable space feel very cramped with a lot of wasted area on the other side of the peninsula. Our designer, Shannon, came up with a plan that completely transformed the space and addressed all of our pr…

---

Data freshness: last scanned 2026-07-29T03:25:03.910Z.
Cite as: Masters Touch Design Build — Tavlee (https://tavlee.com/contractor/masters-touch-design-build-medway)
Source: https://tavlee.com/contractor/masters-touch-design-build-medway