---
title: "Matley Swimming Pools & Spas"
description: "Matley Swimming Pools & Spas holds 4.8 stars from 356 Google ratings. Its website describes pool and hot tub installation throughout Southern New Hampshire"
doc_version: "2026-11-03"
last_updated: "2026-11-03"
---

# Matley Swimming Pools & Spas

**Trade:** Pool Cleaning · **Address:** 18 Lomar Park Dr, Pepperell, MA 01463 · **Phone:** (978) 433-5645 · **Website:** https://matleypools.com/ · **Languages:** English

**Rating: 3.8/5** (medium confidence) — from 52 reviews across 5 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 40 reviews, 3 negative.

## The honest read

Matley Swimming Pools & Spas holds 4.8 stars from 356 Google ratings. Its website describes pool and hot tub installation throughout Southern New Hampshire and Massachusetts.

A recent customer says Chris explained how their tub operates and installed the cover lift. One customer, whose pool had turned bright green when the pump failed, says Matley replaced the pump, cleaned the pool and that Matt showed them how to clean the filters. A recent customer says Sean services their pool every week and responds quickly to requests. A recent customer reports same-day service for a pool leak. A recent customer says Terry showed up within an hour about trouble with a bathroom and fixed it, at hourly rates plus parts.

A recent customer paid $250 for a visit in which Matt flipped a switch to get the pump working and showed how to lower the pool level, and called that price outrageous. A recent customer says a new pump and filter went in, but the pool deck was still waiting on concrete, with an estimate first requested in August of 2025. A recent customer says the work on their Covana top was first rate, but getting it scheduled took time and they had to fight a labor and travel charge on a top still under warranty before it was resolved. A recent customer found a fair-model hot tub dirty on delivery.

Matley Swimming Pools and Spas, Inc. holds Massachusetts home improvement contractor registration 178282, active on the state registry. Its BBB grade is A+.

**Strengths:**
- Weekly pool service — a recent customer says Sean responds quickly
- Same-day leak visit — a recent customer reports fast service for a pool leak
- A green pool recovered — a recent customer says Matley replaced the pump

**Concerns:**
- A $250 short visit — a recent customer called the charge outrageous
- An unfinished pool deck — a recent customer still awaited the concrete
- A warranty billing dispute — a recent customer fought labor and travel charges

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.8 stars from 356 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Matley%20Pools%20and%20Spas&query_place_id=ChIJ75foKyRP4okRTAha3yC08kg) — “Google: 4.8★ from 356 ratings”
- Matley Swimming Pools and Spas, Inc. holds Massachusetts home improvement contractor registration 178282, active on the state registry _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 178282 registry-verified active — registry holder of record: MATLEY SWIMMING POOLS AND SPAS, INC.”
- BBB grade A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/pepperell/profile/pool-contractors/matley-swimming-pools-spas-inc-0261-102745) — “Better Business Bureau grade: A+”
- A recent customer says the pump was replaced and the green pool cleaned _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNVpsUkRYMWRFYlVJdGRXTTBUR0ZhVjNOaVMxRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOjQ5ZlRDX1dEbUItdWM0TGFaV3NiS1E%7C%7C?hl=en) — “5★ Matley has been absolutely great.  I lost my former pool service and my pool had turned bright green when the pump failed.  Matley QUICKL…”
- A recent customer says Sean services the pool weekly and responds quickly _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWUmRsWk1iMlpMVjBSUlEyMUNhVFJwWlVaWU1VRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOjVRdlZMb2ZLV0RRQ21CaTRpZUZYMUE%7C%7C?hl=en) — “5★ Sean does an amazing job every week, and always is quick to respond to my requests and questions...best pool service in the 27 years I've…”
- Same-day service for a pool leak, a recent customer says _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxSE5uZ3liVk5XZDFCU1QyOWZRWGt0V0Vsb1MxRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOk1HNngybVNWd1BST29fQXktWEloS1E%7C%7C?hl=en) — “5★ Same day service with a pool leak, Grateful for fast service”
- A recent customer called a $250 charge for a short pump visit outrageous _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0dVJFNUVha2gzYzJwSmRWTmFTbVpWZVhKRlZWRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOktuRE5Eakh3c2pJdVNaSmZVeXJFVVE%7C%7C?hl=en) — “1★ Matt was very nice response was quick. I had trouble with getting the pump to pump water .  Matt came & flipped the switch, and , the pum…”
- A recent customer says a pool deck repair was still unfinished, with an estimate first requested in August of 2025 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KcmJHMVViR2RPZUdnd01FWXRjMUF6TkdNeFJYYxAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOmJrbG1UbGdOeGgwMEYtc1AzNGMxRXc%7C%7C?hl=en) — “2★ Although my new pump and filter has been installed and the pool water is now clean enough to swim in I still don't know when the the conc…”
- A recent customer had to dispute a labor and travel charge on a top under warranty _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xacWJUSmxWV2w1Um0xak9HRmlWMjVyTldsVU1WRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOlZqbTJlVWl5Rm1jOGFiV25rNWlUMVE%7C%7C?hl=en) — “4★ The quality of the work was first rate! Chris, the technician, was very easy to work with, and did a great job. My problem with this comp…”
- Specializes in Pool Cleaning _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRNVpsUkRYMWRFYlVJdGRXTTBUR0ZhVjNOaVMxRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOjQ5ZlRDX1dEbUItdWM0TGFaV3NiS1E%7C%7C?hl=en) — “5★ Matley has been absolutely great.  I lost my former pool service and my pool had turned bright green when the pump failed.  Matley QUICKL…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWUmRsWk1iMlpMVjBSUlEyMUNhVFJwWlVaWU1VRRAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOjVRdlZMb2ZLV0RRQ21CaTRpZUZYMUE%7C%7C?hl=en) — “5★ Sean does an amazing job every week, and always is quick to respond to my requests and questions...best pool service in the 27 years I've…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xablkwMHRjVk5UT0dwM01td3hkV3htYmpOWVJHYxAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOlZnY00tcVNTOGp3MmwxdWxmbjNYRGc%7C%7C?hl=en) — “5★ Pool has looked great this season! Company was very accommodating when I needed to change schedule!”
- Also offers Plumbing _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psMVRuRlBhMkUzZEVaSloweHdkVVpNUldRMmRuYxAB!2m1!1s0x0:0x48f2b420df5a084c!3m1!1s2@1:CAIQACodChtycF9oOjl1TnFPa2E3dEZJZ0xwdUZMRWQ2dnc%7C%7C?hl=en) — “5★ The service request was scheduled and addressed immediately due to the plumbing repair needed. The person who handles the scheduling and …”
  - [Better Business Bureau](https://www.bbb.org/us/ma/pepperell/profile/pool-contractors/matley-swimming-pools-spas-inc-0261-102745) — “Services offered (Better Business Bureau): According to this company, they install swimming pools and spas. Their service also include, deal…”

## License

Status: **active** (#178282, hic) — verified against the official MA state registry on 2026-09-22, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Matley%20Swimming%20Pools%20%26%20Spas&query_place_id=ChIJ75foKyRP4okRTAha3yC08kg): Listed on this source
- [Official Website](https://matleypools.com): Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/pepperell/profile/pool-contractors/matley-swimming-pools-spas-inc-0261-102745): Listed on this source
- [Exa](https://www.calderaspas.com/dealers/matley-swimming-pools-and-spas-2): 0 web mentions across the open web (each linked to its source)
- [Google](https://www.google.com/maps/search/?api=1&query=Matley%20Swimming%20Pools%20%26%20Spas&query_place_id=ChIJ75foKyRP4okRTAha3yC08kg): 4.8★ from 356 ratings

## Recent reviews

- **5/5 · Google Reviews · Lionel Emond · 2026-09-17**: Chris was great, he explained the operations of the tub and did a great job installing the cover lift. It’s been a pleasure working with Matley!
- **5/5 · Google Reviews · Betty Herlihy · 2026-09-16**: Exceptional service, friendly and very professional.  Performed a thorough job.  We are very pleased and will make sure to tell all our family and friends.
- **3/5 · Google Reviews · Lenny Emond · 2026-09-14**: Everyone has been super easy to deal with and customer service has been great. The only complaint is that the hot tub was dirty. I know it was a model at the fair, but I expected it to be much cleaner upon delivery.
- **5/5 · Google Reviews · Mirja Hannon · 2026-09-14**: Sean and his partner did a great job. Much appreciated. Schedule us for closing in mid September again for next year.
- **5/5 · Google Reviews · Paul Donovan · 2026-09-14**: Had trouble with a bathroom. Terry showed up within an hour and fixed it. Had him check the other bathrooms. Very pleasant and reasonable hourly rates plus parts. Recommending Matley to neighbors and friends. Thank you!
- **5/5 · Google Reviews · alma rodriguez · 2026-09-13**: The service request was scheduled and addressed immediately due to the plumbing repair needed. The person who handles the scheduling and the person who did the repair were excellent.
- **5/5 · Google Reviews · Susanna Wood · 2026-09-11**: Thank you for helping me fix my spa. Service was above and beyond.     Sue Wood
- **5/5 · Google Reviews · Steve Carolynne · 2026-09-10**: Very professional in sales and installation. Helpful and friendly family owned business.
- **5/5 · Google Reviews · Manolis Lantzakis · 2026-09-10**: Always great service and on time
- **5/5 · Google Reviews · Amy Besonen · 2026-09-10**: They sent a team out quick, all the technicians were knowledgeable and took the time to explain what was going on and the options. Everyone was courteous and helpful.

---

Data freshness: last scanned 2026-09-22T20:45:11.541Z.
Cite as: Matley Swimming Pools & Spas — Tavlee (https://tavlee.com/contractor/matley-swimming-pools-and-spas-pepperell)
Source: https://tavlee.com/contractor/matley-swimming-pools-and-spas-pepperell

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