--- title: "MERIT QUALITY POOLS INC" description: "Merit Quality Pools is a Torrington pool company whose BBB profile describes swimming pool sales, service and supplies. Its site says it has been in busine" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # MERIT QUALITY POOLS INC **Trade:** Pool Cleaning · **Address:** Torrington, CT · **Phone:** (860) 482-5747 · **Website:** https://www.meritpoolsct.com/ · **Languages:** English **Rating: 3.2/5** (medium confidence) — from 16 reviews across 7 sources. 75% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read Merit Quality Pools is a Torrington pool company whose BBB profile describes swimming pool sales, service and supplies. Its site says it has been in business 62 years. A recent customer said the staff are polite and knowledgeable and have often spared them unnecessary costs. A 2024 customer said their new filter pump would not run, John came out the next day and took the pump back to Merit, and they replaced it the next day. A 2024 customer said the company fixed a leak in their pool and left everything neat. A 2024 customer said Sarah gave specific chemical instructions, including written ones, and their pool was clear after about a week. A 2022 customer said the company knew how to deal with the algae in their pool and it was crystal clear within four hours. A 2022 customer said they paid $9,750 for a custom liner and its installation, the liner did not fit in the four corners of the pool, and the owner, Jon Truskauskas, quoted $10,263.40 to repair it. That 2022 customer also said the pool lights were taken and never returned and a blue stone step was broken. That 2022 customer said they filed a complaint with the CT State Attorney General's Office. A 2023 customer said a Merit worker advised draining their in-ground pool, another Merit worker found it was not as bad as told, and the next day they learned of an additional bill for chemicals they never approved. A 2022 customer said their pool was still green in July after spending money on new parts, though the company got the contract the previous fall. Connecticut lists the company's home improvement contractor registration, HIC.0516056, as expired. **Strengths:** - Water testing help — a 2024 customer said written chemical instructions cleared the pool - A next-day pump visit — a 2024 customer said John came out the next day - A pool leak repair — a 2024 customer said everything was left neat **Concerns:** - A pool liner dispute — a 2022 customer said the custom liner did not fit - An unapproved chemical bill — a 2023 customer said they never approved it - Missing pool lights — a 2022 customer said the lights were never returned ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB profile describes swimming pool sales, service and supplies _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/torrington/profile/pool-contractors/merit-quality-pools-inc-0111-104133) — “About (Better Business Bureau, self-described): This company offers swimming pool sales, service and supplies.” - The company's site says it has been in business 62 years _(confidence: low)_ - [Official Website](https://www.meritpoolsct.com) — “Self-reported 62 years in business” - A 2024 customer said John came out the next day for a pump that would not run and it was replaced the next day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyeDZiaGdBRRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICrx6bhgAE%7C%7C?hl=en-US) — “5★ Thank you John and Merit pools! Our filter pump stopped working about 2 weeks ago. Went to Merit for a new one. After installing it, I co…” - A 2024 customer said the company fixed a leak in their pool and left everything neat _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMcWFDcjd3RRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICLqaCr7wE%7C%7C?hl=en-US) — “5★ Great job fixing a leak in our pool. Very responsive, good communication and left everything very neat. Highly recommend!” - A 2024 customer said Sarah gave written chemical instructions and the pool was clear after about a week _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6djRENW9RRRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICzv4D5oQE%7C%7C?hl=en-US) — “5★ I am so thankful for merit pools! We’ve had our pool for 7 years and always had such a problem getting it clean and clear. It’s always ta…” - A 2022 customer said a $9,750 custom liner did not fit in the four corners and the owner quoted $10,263.40 to repair it _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPd2FEUXl3RRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgIDOwaDQywE%7C%7C?hl=en-US) — “1★ A warning to anyone who is considering using Merit Pools in Torrington, CT, or its parent company Outback Enterprises owned by Jon Truska…” - A 2022 customer said pool lights were taken and never returned and a blue stone step was broken _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPd2FEUXl3RRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgIDOwaDQywE%7C%7C?hl=en-US) — “1★ A warning to anyone who is considering using Merit Pools in Torrington, CT, or its parent company Outback Enterprises owned by Jon Truska…” - A 2023 customer said they were billed for chemicals they never approved after a pool opening _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMydTQ2ZF9BRRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgIC2u46d_AE%7C%7C?hl=en-US) — “1★ My overall experience with this company was very disappointing. We have owned a 30 foot above ground pool for over 16 years. This is our …” - A 2022 customer said their pool was still green in July after spending money on new parts _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPeVo2ek5REAE!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgIDOyZ6zNQ%7C%7C?hl=en-US) — “1★ The worst!!! Don’t even think about calling them. It is now July and our pool looks like a pond of green scum after spending tons of mon…” - Pool water testing and chemical guidance _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6djRENW9RRRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICzv4D5oQE%7C%7C?hl=en-US) — “5★ I am so thankful for merit pools! We’ve had our pool for 7 years and always had such a problem getting it clean and clear. It’s always ta…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPdDhHNEdBEAE!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgIDOt8G4GA%7C%7C?hl=en-US) — “5★ For years I used to purchase my chemicals from Ocean State Job Lots or Walmart due to the the fact they were cheaper. Each year it took …” - Google: 3.8 stars from 33 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Merit%20Pools&query_place_id=ChIJT6mSagqi54kRP-9J0Z88Kjw) — “Google: 3.8★ from 33 ratings” - Connecticut lists the company's home improvement contractor registration, HIC.0516056, as expired. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0516056 registry-verified expired — registry holder of record: MERIT QUALITY POOLS INC” - Specializes in Pool Cleaning _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMcWFDcjd3RRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICLqaCr7wE%7C%7C?hl=en-US) — “5★ Great job fixing a leak in our pool. Very responsive, good communication and left everything very neat. Highly recommend!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPdjR6eDRBRRAB!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgICOv4zx4AE%7C%7C?hl=en-US) — “5★ Wow !! so I’m a first time pool owner and so thankful to have found Merit Pools here in Torrington. They have helped me where nobody else…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybGFxVE9nEAE!2m1!1s0x0:0x3c2a3c9fd149ef3f!3m1!1s2@1:CIHM0ogKEICAgID2laqTOg%7C%7C?hl=en-US) — “5★ After a little bit of a hiccup, Merit Pool came through fully and kept their promise of opening our pool. Very pleased and impressed with…” ## License Status: **expired** (#HIC.0516056, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Porch](https://pro.porch.com/torrington-ct/pool-and-spa-specialists/merit-quality-pools-inc/pp): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=MERIT%20QUALITY%20POOLS%20INC&query_place_id=ChIJT6mSagqi54kRP-9J0Z88Kjw): 3.8★ from 33 ratings - [Better Business Bureau](https://www.bbb.org/us/ct/torrington/profile/pool-contractors/merit-quality-pools-inc-0111-104133): Listed on this source - [Official Website](https://www.meritpoolsct.com): 62 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=MERIT%20QUALITY%20POOLS%20INC&query_place_id=ChIJT6mSagqi54kRP-9J0Z88Kjw): Listed on this source - [Local News](https://millertonnews.com/edward-r-george): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/merit-quality-pools-inc): Listed on this source ## Recent reviews - **5/5 · Google Reviews · JP Myszczenko · 2026-07-03**: Always polite, pleasant and knowledgeable when I visit. These folks have been my "go to" now, since moving into the area 4 years ago now. I've felt like they've been up front and honest with me, always, often sparing my unnecessary costs (despite that nasty 1 star review). There's just no pleasing s… - **5/5 · Google Reviews · Tom Whittaker · 2024-09-11**: Absolutely the best in customer service! - **5/5 · Google Reviews · Bob P. · 2024-07-11**: Thank you John and Merit pools! Our filter pump stopped working about 2 weeks ago. Went to Merit for a new one. After installing it, I could not get it to run. John came out the next day to check it out, couldn’t get it to run either. Took the pump with him back to Merit, motor was bad. They replace… - **5/5 · Google Reviews · Sage Croci · 2024-06-20**: Great job fixing a leak in our pool. Very responsive, good communication and left everything very neat. Highly recommend! - **5/5 · Google Reviews · Christopher Park · 2024-06-15**: Great location. Friendly staff. They have what I needed. Good water evaluation. Solved a problem that might have cost me $250 for $2.50. I'll be back. - **5/5 · Google Reviews · Amanda Madden · 2024-06-06**: I am so thankful for merit pools! We’ve had our pool for 7 years and always had such a problem getting it clean and clear. It’s always taken at least a month. This year we decided to test our water numerous times and was given specific instructions about which chemicals we should use and when. Sarah… - **5/5 · Google Reviews · Ryan Bartholomew · 2023-08-25**: Very pleasant and helpful from what I've seen. We get odds and ends from here, not a very big place but a good local resource for sure - **1/5 · Google Reviews · ZG Gardner · 2023-06-13**: My overall experience with this company was very disappointing. We have owned a 30 foot above ground pool for over 16 years. This is our first experience with an in ground pool set up. We decided to have a experienced pool company assess the pool and get it up and running. Merit Pools broke this se… - **1/5 · Google Reviews · Olga Caracciolo · 2022-08-17**: Merit Pools of Torrington and its parent company Outback Enterprises is a terrible company, and the owner Jon Truskauskas, based on our misfortunate experience with him, is a dishonest person. We warn all pool owners, or those thinking about installing a pool, to avoid using Merit Pools, or you will… - **5/5 · Google Reviews · Rosemary Lovallo · 2022-07-16**: For years I used to purchase my chemicals from Ocean State Job Lots or Walmart due to the the fact they were cheaper. Each year it took longer and longer to get my pool crystal clear. I went to merit to get my water tested at the suggestion of a friend. I purchased the chemicals they suggested an… --- Data freshness: last scanned 2026-10-13T20:18:20.547Z. 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