# Methuen Glass & Mirror

**Trade:** Windows / Siding / Gutters · **Address:** 468 Merrimack St, Methuen, MA 01844, USA · **Phone:** (978) 682-8233 · **Website:** http://www.methuenglass.com/ · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 10 reviews across 4 sources.
90% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Kevin, Rich, and the rest of the crew at Methuen Glass & Mirror keep showing up by name in reviews about shower installs — the shop has operated in Methuen for 25 years, according to its Better Business Bureau file (the company's own website says 'over 20 years'), and its BBB rating is a straight A+.

The shop's specialty is custom glass showers, and recent reviews describe the process in detail. A September 2024 review said Rich came out to measure, ordered the glass, then returned with another installer to put in a shower enclosure in one morning, calling it 'quick, easy, and worth every penny.' An April 2024 review praised the finished shower's quality and said the price beat other quotes around. In February 2026, a reviewer said Ken handled the measuring and design while Q and Kurt did the installation, calling the whole experience a pleasure. Auto glass work gets similar marks: 2022 and 2023 reviews describe windshields replaced in under an hour and say the shop is easy to schedule with across multiple vehicles. The most recent review, from March 2026, said a friend's recommendation led them to Kevin's team, calling them 'true professionals' from start to finish.

There's one account worth knowing about: in a November 2021 review, a caller said the shop refused the job and was rude once it saw a Texas-area phone number — a specific complaint about how that call was handled, not about any installed work.

The company describes itself as family-owned, with the website noting that customers deal with only one or two people rather than an answering service, and its BBB filing lists Robin Kelley as the LLC's manager.

For a custom shower enclosure, a mirror, or quick auto-glass work, this is a long-running local shop with a strong recent track record — the one thing worth flagging, per that 2021 account, is to make clear you're a local customer if you're calling from an out-of-state number.

**Strengths:**
- Custom shower installs — reviewers praise fast, clean, one-day work
- Quick auto glass — windshields replaced in under an hour
- Decades in Methuen — BBB lists 25 years in business with an A+ rating

**Concerns:**
- Phone-based refusal — 2021 review said a call was declined and handled rudely

**Where sources disagree:**
- The company's own website says it has been in business 'over 20 years' (one page says 'almost 20'), while its BBB filing puts the start date at 2000 — about 25 years.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The Better Business Bureau gives Methuen Glass & Mirror an A+ rating and lists the business as operating for 25 years. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849) — “BBB profile for the legal entity Methuen Glass & Mirror, LLC at 468 Merrimack Street, Methuen MA 01844 — matched on hard keys (exact street …”
- A September 2024 review described the shop measuring, ordering, and installing a shower enclosure in one morning, calling it worth every penny. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNINTQtMDRBRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgICH54-04AE%7C%7C?hl=en) — “5★ Hired Methuen Glass to install a shower enclosure. Rich came over and did the measure, very easy. After he ordered the glass and it was d…”
- An April 2024 review praised a glass shower's quality and said the price was the lowest of the quotes received. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqeXUzVE13EAE!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgICjyu3TMw%7C%7C?hl=en) — “5★ Glass shower came out awesome! Quality was great and they had the lowest price around. Highly recommend!”
- A February 2026 review named Ken, Q, and Kurt for measuring, design, and installation on a glass job, calling the experience a pleasure. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkM1ZWRjJTVzB3WVd4d1VraGpSalkyTVcxa2VVRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CAIQACodChtycF9oOkd3VVF2SW0wYWxwUkhjRjY2MW1keUE%7C%7C?hl=en) — “5★ It was a pleasure working with Methuen Glass. Ken helped with the measurements and design. Q and Kurt did a great job with installation. …”
- A March 2026 review said a friend's recommendation led them to Kevin's team, calling them true professionals from start to finish. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xVdFdsOU1SR3BEZDFCZmMwWlNTSE5SV205RFpYYxAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CAIQACodChtycF9oOlUtWl9MRGpDd1Bfc0ZSSHNRWm9DZXc%7C%7C?hl=en) — “5★ Methuen glass was recommended to me by a very good  friend, he is a contributor  himself  and he wasn't  wrong !!!! Kevin and his staff a…”
- 2022 and 2023 reviews described windshield replacements finished in under an hour and said the shop was easy to schedule with for multiple vehicles. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoc3RlTzJBRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgIDhsteO2AE%7C%7C?hl=en) — “5★ Good people, fast service, have used them for several vehicles will use again.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyOTZHM3VBRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgIC296G3uAE%7C%7C?hl=en) — “5★ Great shop for all your glass needs. Windsheild done and done right in under an hour. Will recommend”
- A November 2021 review said the shop refused a job and was rude to the caller after seeing a Texas-area phone number. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHOHFiQV9BRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgIDG8qbA_AE%7C%7C?hl=en) — “1★ He refused to do my job and been very rude just because my phone number from Texas !! Do u believe that …. I don’t believe we still shari…”
- The company describes itself as family-owned and operated, and its BBB filing lists Robin Kelley as the LLC's manager. _(confidence: medium)_
  - [Official Website](http://www.methuenglass.com) — “Ownership (self-reported): Family-owned and operated; the site stresses that callers reach a live person rather than an out-of-state answeri…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849) — “BBB profile for the legal entity Methuen Glass & Mirror, LLC at 468 Merrimack Street, Methuen MA 01844 — matched on hard keys (exact street …”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Official Website](http://www.methuenglass.com) — “A family-run Methuen, MA glass shop trading as Methuen Glass & Shower that fabricates and installs custom shower enclosures, residential and…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849) — “Services offered (Better Business Bureau): Auto glass repair, Residential glass repair, Glass doors, Patio doors, Mirrors, Tabletops, Window…”
- Specializes in Specialty Services _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849) — “Services offered (Better Business Bureau): Auto glass repair, Residential glass repair, Glass doors, Patio doors, Mirrors, Tabletops, Window…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkM1ZWRjJTVzB3WVd4d1VraGpSalkyTVcxa2VVRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CAIQACodChtycF9oOkd3VVF2SW0wYWxwUkhjRjY2MW1keUE%7C%7C?hl=en) — “5★ It was a pleasure working with Methuen Glass. Ken helped with the measurements and design. Q and Kurt did a great job with installation. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNINTQtMDRBRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgICH54-04AE%7C%7C?hl=en) — “5★ Hired Methuen Glass to install a shower enclosure. Rich came over and did the measure, very easy. After he ordered the glass and it was d…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqeXUzVE13EAE!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgICjyu3TMw%7C%7C?hl=en) — “5★ Glass shower came out awesome! Quality was great and they had the lowest price around. Highly recommend!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURhcXM3NnhBRRAB!2m1!1s0x0:0xc3381707b5b3f87d!3m1!1s2@1:CIHM0ogKEICAgIDaqs76xAE%7C%7C?hl=en) — “5★ Ordered a glass shower to be installed very professional great job couldn't be happier”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Methuen%20Glass%20%26%20Mirror&query_place_id=ChIJoVpAuTAB44kRffiztQcXOMM): 4.3★ from 28 ratings
- [Official Website](http://www.methuenglass.com): 20 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Methuen%20Glass%20%26%20Mirror&query_place_id=ChIJoVpAuTAB44kRffiztQcXOMM): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/window-glass/methuen-glass-mirror-llc-0021-30849): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Kevin Hillard · 2026-03-13**: Methuen glass was recommended to me by a very good  friend, he is a contributor  himself  and he wasn't  wrong !!!! Kevin and his staff are true professionals . From start to finish . I am very impressed  by them and will go back for any glass needs I have....
- **5/5 · Google Reviews · Santo Dimino · 2026-02-09**: It was a pleasure working with Methuen Glass. Ken helped with the measurements and design. Q and Kurt did a great job with installation. Happy with the overall experience and quality of the glass.

Highly recommend!
- **5/5 · Google Reviews · Drew Kane · 2024-09-09**: Hired Methuen Glass to install a shower enclosure. Rich came over and did the measure, very easy. After he ordered the glass and it was delivered, he came over with another guy and installed it in one morning. It was quick, easy, and worth every penny. Very satisfied with my experience with Methuen …
- **5/5 · Google Reviews · Sara Grinnell · 2024-04-20**: Glass shower came out awesome! Quality was great and they had the lowest price around. Highly recommend!
- **5/5 · Google Reviews · Stephen Giordano · 2023-04-02**: Ken and staff are easy to deal with. Help us with all of our equipment glass needs.
- **5/5 · Google Reviews · Kirk Kaelin · 2023-03-14**: Going back. They compromised schedules and truly do great home and auto glass work.  Ty rich
- **5/5 · Google Reviews · Matt Tobin · 2023-03-05**: Good people, fast service, have used them for several vehicles will use again.
- **5/5 · Google Reviews · Andrew H. · 2022-05-01**: Great shop for all your glass needs. Windsheild done and done right in under an hour. Will recommend
- **1/5 · Google Reviews · Jason Jaguar · 2021-11-23**: He refused to do my job and been very rude just because my phone number from Texas !! Do u believe that …. I don’t believe we still sharing oxygen with that kind of people!! Unfortunately!!
- **5/5 · Google Reviews · Patricia Abbott · 2021-08-18**: Ordered a glass shower to be installed very professional great job couldn't be happier

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Data freshness: last scanned 2026-07-30T12:08:28.347Z.
Cite as: Methuen Glass & Mirror — Tavlee (https://tavlee.com/contractor/methuen-glass-and-mirror-methuen)
Source: https://tavlee.com/contractor/methuen-glass-and-mirror-methuen