# MI-BOX Southern Massachusetts

**Trade:** Moving · **Address:** 20 High St, Plainville, MA 02762 · **Phone:** (774) 719-7367 · **Website:** https://miboxma.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 218 reviews across 4 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 27 reviews, 2 negative.

## The honest read

MI-BOX Southern Massachusetts rents portable storage containers — delivered to your driveway, packed on your own schedule, then picked up and either stored at their facility or moved to a new address — and its Better Business Bureau A+ grade sits alongside an unusually deep review history: 218 reviews dating back to 2021, the large majority five stars, with 27 more in just the last six months.

What stands out across dozens of those reviews is how often the same local names come up. Nathan and Gail, the local franchise team, are credited by name for answering the phone directly, adjusting pickup schedules on short notice, and following up to confirm a delivery landed safely — several reviewers specifically contrast that with "some national call center."

Pricing comes up as a real strength too: reviewers repeatedly say the quote they got matched the final bill with no surprise fees, and more than one says MI-BOX beat a competitor's price for the same container size. In a February 2026 review, one customer described the storage facility itself as clean, secure, and climate-controlled, with a drive-in feature they preferred over other storage options they'd used.

Two complaints break an otherwise consistent pattern. One recent reviewer says mice got into their container and damaged their belongings — a striking contrast to another reviewer's description of a watertight container that kept pests out entirely; worth asking about directly. A separate reviewer's complaint isn't about the service itself but the refund policy: a week's notice was required to schedule an early pickup, which cost them unused rental days they expected back.

For a move, a renovation, or extra storage on your own timeline, the volume and consistency of specific, positive reviews here is hard to match. Ask directly about pest-proofing and the cancellation/refund policy before booking.

**Strengths:**
- Personal local team — Nathan and Gail answer calls and adjust schedules directly
- Transparent pricing — quotes matched the final bill for several reviewers
- BBB A+ grade — backed by 218 reviews since 2021
- Secure storage facility — climate-controlled with a drive-in feature

**Concerns:**
- Pest complaint — one reviewer reports mice damaged stored belongings
- Refund policy — early pickup requires a week's notice, unused days lost

**Where sources disagree:**
- One reviewer describes a watertight container that kept pests out; a separate reviewer reports mice got in and damaged belongings — a direct disagreement worth asking about.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds a Better Business Bureau A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/plainville/profile/portable-storage-units/mi-box-of-southern-mass-llc-0021-477098) — “Better Business Bureau grade: A+”
- Reviewers describe reaching the local franchise team directly rather than a national call center, naming Nathan and Gail for scheduling changes and follow-up _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oSWVrRktORjh5WWxkSVUyZzVlVE5QUTAxWVJGRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOnhIekFKNF8yYldIU2g5eTNPQ01YRFE%7C%7C?hl=en) — “5★ The local MI-BOX franchise is excellent! When you call you're talking to the local franchisee not some national call center. Nathan was a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOdlMwaHJjbUpSWW5oM04wMVZZbXgwU2pSM1dHYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOjNvS0hrcmJRYnh3N01VYmx0SjR3WGc%7C%7C?hl=en) — “5★ I thought customer service was a thing of the past. Nathan was awesome throughout the entire process.  Would highly recommend! Thank you,…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkVmRIUkxlaTFLV1VsQ1EzaE1YMk5oV205RGFFRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOjdVdHRLei1KWUlCQ3hMX2NhWm9DaEE%7C%7C?hl=en) — “5★ Our experience with MI-BOX was perfect. All of our moving stress went away the minute we reached out to Gail C. She not only matched the …”
- Reviewers repeatedly say the quoted price matched the final bill, and some say it beat a competitor's quote for the same size container _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkVmRIUkxlaTFLV1VsQ1EzaE1YMk5oV205RGFFRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOjdVdHRLei1KWUlCQ3hMX2NhWm9DaEE%7C%7C?hl=en) — “5★ Our experience with MI-BOX was perfect. All of our moving stress went away the minute we reached out to Gail C. She not only matched the …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tneGFYRlFTMGgyT0ZZM1ZXNW5RbXBwWVZVNU5rRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOkgxaXFQS0h2OFY3VW5nQmppYVU5NkE%7C%7C?hl=en) — “5★ We had an excellent experience with MI-BOX from our first call to our final pick up over a year later. They were professional, clear abou…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tac2VEUXRSVTFGYTE5VVUyVk5jVmhIVjFCek9XYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOkZseDQtRU1Fa19UU2VNcVhHV1BzOWc%7C%7C?hl=en) — “5★ Great experience with Nathan and team.  Price was as quoted.  They delivered the box on time and removed it promptly when we were done.  …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkRGFsWlVVRlZCYlV4NGIxbHVibXg0YTBob01tYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOldDalZUUFVBbUx4b1lubmx4a0hoMmc%7C%7C?hl=en) — “5★ Excellent experience overall.  The rate was the best with no hidden fees or gimmicks, the drivers were very professinal and courteous and…”
- A February 2026 review describes the storage facility as clean, secure, and climate-controlled with a drive-in feature _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5cFRXeFlhVTEwZVVoWmNXWTBUSFZyYjAxbFpIYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOk9pTWxYaU10eUhZcWY0THVrb01lZHc%7C%7C?hl=en) — “5★ The facility is always clean and always functions well. Secure and climate controlled.
The employees are knowledgeable, helpful and frien…”
- One reviewer reports mice got into their container and damaged their belongings _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wWFgwNXRhRk5LVlV0SWNGcDRUSGxLZUdKeE5XYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOmpXX05taFNKVUtIcFp4THlKeGJxNWc%7C%7C?hl=en) — “1★ Stay away from this place. Mice infested and they will damage all your belongings not worth it.”
- A reviewer says the refund policy required a week's notice for an early pickup, costing them unused rental days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wRFZEZzNNVFpJT0hsclluY3ROMUJSY2w5dGFsRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOmpDVDg3MTZIOHlrYnctN1BRcl9talE%7C%7C?hl=en) — “3★ I don’t have a complaint on the service but I do have a complaint on the refund policy. I called to return it on the 9th . I asked for a …”
- Specializes in Moving _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT213MU9GOW1ZemhEYTJwNFkzTkZPSGd5WDBkV1dGRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOmw1OF9mYzhDa2p4Y3NFOHgyX0dWWFE%7C%7C?hl=en) — “5★ MI-BOX was a life saver during my move, packed everything up, had it brought to the new house. And had plenty of time to get it unloaded …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xScWVIYzROVGR2YldwdFFYRnZlR1JpVTBWNGRtYxAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOlRqeHc4NTdvbWptQXFveGRiU0V4dmc%7C%7C?hl=en) — “5★ Very professional, great communication, great prices, timely deliveries, and helped us big time with our move!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4MU9EbE5WVEJxV0ZwTlJYWllNMnhGU1dVeFRGRRAB!2m1!1s0x0:0x19891a48fb79b17b!3m1!1s2@1:CAIQACodChtycF9oOkx1ODlNVTBqWFpNRXZYM2xFSWUxTFE%7C%7C?hl=en) — “5★ One of the best experiences I've had with a company lately. They were so friendly, prompt, and easy to work with. Pricing was reasonable …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=MI-BOX%20Southern%20Massachusetts&query_place_id=ChIJ8R-L09Rl5IkRe7F5-0gaiRk): 5.0★ from 332 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=MI-BOX%20Southern%20Massachusetts&query_place_id=ChIJ8R-L09Rl5IkRe7F5-0gaiRk): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/plainville/profile/portable-storage-units/mi-box-of-southern-mass-llc-0021-477098): Listed on this source
- [Official Website](https://miboxma.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · jim smith · 2026-08-26**: great experience. Delivery and pickup were smooth. Container was watertight and pests could not get in. Guys were great
- **5/5 · Google Reviews · Andrew Perry · 2026-08-18**: MI-BOX was a life saver during my move, packed everything up, had it brought to the new house. And had plenty of time to get it unloaded with the monthly rental. Customer service was excellent!
- **5/5 · Google Reviews · kara brothers · 2026-08-18**: Very friendly, responsive and affordable
- **5/5 · Google Reviews · Mike McKenna · 2026-08-15**: The local MI-BOX franchise is excellent! When you call you're talking to the local franchisee not some national call center. Nathan was able to accommodate changes in the schedule which made our move smooth. Hopefully I'll never move again but if I do I will only use MI-BOX.
- **5/5 · Google Reviews · Michael Skerry · 2026-08-12**: Very professional, great communication, great prices, timely deliveries, and helped us big time with our move!
- **5/5 · Google Reviews · Steve McGarry · 2026-08-11**: It couldn't have been easier!
- **5/5 · Google Reviews · Lauren Bonilla · 2026-08-05**: One of the best experiences I've had with a company lately. They were so friendly, prompt, and easy to work with. Pricing was reasonable as well- their quote came in much lower than another similar company. Highly recommend them for moving pods and storage!
- **5/5 · Google Reviews · Rick Hart · 2026-08-05**: I thought customer service was a thing of the past. Nathan was awesome throughout the entire process.  Would highly recommend! Thank you, Nathan.
- **5/5 · Google Reviews · Wayne Andrutis · 2026-08-04**: Outstanding Company - Employees are knowledgeable and helpful. Highly Recommend!
- **5/5 · Google Reviews · X V · 2026-07-31**: Nate and the team were fantastic. We started out with just a month rental, 4 months later we were done. I didn’t even update them they just took care of everything and when we had to move out I scheduled the pickup but the night before I still wasn’t ready. Nate helped us extended a couple days and …

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Data freshness: last scanned 2026-08-31T11:43:08.015Z.
Cite as: MI-BOX Southern Massachusetts — Tavlee (https://tavlee.com/contractor/mi-box-southern-massachusetts-plainville)
Source: https://tavlee.com/contractor/mi-box-southern-massachusetts-plainville