# Michael Russo Plumbing & Heating Co., Inc. **Trade:** Plumbing · **Address:** 190D Locust St, Lynn, MA 01904, USA · **Phone:** (781) 595-2732 · **Website:** http://www.michaelrussoplumbing.com/ · **Languages:** English **Rating: 4.3/5** (medium confidence) — from 33 reviews across 5 sources. 97% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read Michael Russo Plumbing & Heating has been working out of Lynn since 1970 — the company says 70 years, its BBB profile counts 56 since incorporation in 1974, but either way this is a business with real staying power. Family-run and named for owner Michael Russo Jr., it covers residential and commercial plumbing, heating, water heaters, and 24/7 emergency calls across Lynn and the North Shore. A recent review from this past May describes a textbook version of what keeps customers calling: a 100-year-old drain pipe failed in the cellar of a Lynn triple-decker, and the company looked at it the same afternoon it was called, with a fix promised for the next morning. That responsiveness shows up across years of reviews — in a January 2026 review, a homeowner said the owner Dave called back immediately after an after-hours pipe leak and had a crew out the next morning; in a 2025 review, another described Dave giving a fair estimate and his plumbers finishing a basement pipe repair ahead of schedule. Reviewers repeatedly name individual technicians for specific jobs: in a 2025 review, Anthony rebuilt a 1930s Symmons shower valve in a single visit; in a 2024 review, Steve replaced a set of old toilets; in a 2023 review, Chris spent two days tracking down a heating fault and got the part installed before the customer's family lost heat. In a 2025 review, a homeowner needing a specialized, expensive 199,000-BTU gas water heater said the company flagged the cost before quoting rather than after. One 2022 review stands apart: a customer said an associate left a job half-finished, then tried to charge double on the follow-up, with the work eventually completed by someone else for half the price. It's the only complaint like it among 33 reviews, but worth confirming who specifically is being sent before the job starts. The company's Massachusetts plumbing license is active, and its BBB page carries an A+ grade, though the business isn't BBB-accredited and the page shows no complaint history to weigh. Russo reads like a fit for both a middle-of-the-night pipe emergency and a bigger heating or water heater job — the person who answers the phone tends to be the one who knows the trade. Given the one dispute on record, it's worth confirming up front which technician is assigned before the truck rolls. **Strengths:** - After-hours calls — owner personally troubleshoots before anyone arrives - Nonstandard installs — quoted a 199,000-BTU water heater honestly on cost - Named technicians — Anthony, Chris, Steve repeatedly credited for specific jobs - Quick turnarounds — pipe and drain jobs fixed same day or next morning **Concerns:** - One job dispute — 2022 review described work left half-done, double-billed **Where sources disagree:** - Website self-reports 70 years in business; BBB profile lists 56 years, founded 1970, incorporated 1974 ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Massachusetts plumbing license active _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 825-PL-C verified active” - BBB grade A+, not BBB-accredited, no complaints listed on that page _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/lynn/profile/heating-contractors/michael-russo-jr-plumbing-heating-company-inc-0021-16123) — “BBB profile for Michael Russo Jr. Plumbing & Heating Company, Inc. at 190 Locust St, Lynn, MA shows an A+ rating, 56 years in business (star…” - [Better Business Bureau](https://www.bbb.org/us/ma/lynn/profile/heating-contractors/michael-russo-jr-plumbing-heating-company-inc-0021-16123) — “Better Business Bureau grade: A+” - Family-owned, based in Lynn, named for owner Michael Russo Jr. _(confidence: medium)_ - [Official Website](http://www.michaelrussoplumbing.com) — “A family-owned plumbing and heating company based in Lynn, MA, offering residential and commercial plumbing, heating, water heater, and 24/7…” - [Official Website](http://www.michaelrussoplumbing.com) — “Ownership (self-reported): Locally owned and operated, named for owner Michael Russo Jr.” - Owner Dave personally answers after-hours calls and talks customers through the fix _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3a3F6bVpBEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgID7kqzmZA%7C%7C?hl=en) — “5★ I have used Russo Plumbing & Heating several times over the years. And they have always been professional, effective, timely and friendly…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KSFdsSlBNM1kwV0U1VVRIQjNSRFZUWlZaVldsRRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOnJHWlJPM3Y0WE5UTHB3RDVTZVZVWlE%7C%7C?hl=en) — “5★ Ran into a plumbing issue with a leaking pipe after business hours. The owner Dave called me back immediately and walked me through the …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMmEzcmRnEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICB2a3rdg%7C%7C?hl=en) — “5★ We have been a customer of Russo Plumbing for many, many years. We have used their services for everything from a complete new bathroom t…” - Took on a nonstandard 199,000 BTU gas water heater swap and flagged cost before quoting _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twQ1F6ZENjbGh2YzJkWVMwa3RSVkEzZG1zMVltYxAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkpCQzdCclhvc2dYS0ktRVA3dms1Ymc%7C%7C?hl=en) — “5★ Recently, I needed to replace our water heater in a condo that runs on gas for both heat and hot water, not your average setup. It requi…” - Named technicians Anthony, Chris and Steve repeatedly credited for specific jobs across multiple years _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNWcXM3cTl3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICVqs7q9wE%7C%7C?hl=en) — “5★ Dave: I just wanted to send a note of thanks to you and especially about Chris, who over the past two days identified our heating issue, …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWUVQwdE9VM0ZYWTFsRVJWcEJiMnRKV1U0MVZXYxAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkVQT0tOU3FXY1lERVpBb2tJWU41VWc%7C%7C?hl=en) — “5★ Never expected to have a positive enough experience with a plumbing company to feel I should share. I was impressed by the care in the wo…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkM2JqenZ3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICd3bjzvwE%7C%7C?hl=en) — “5★ Steve did a great job replacing my old toilets. i will need additional work in the future and will be calling for Steve..” - Rebuilt a 1930s Symmons shower valve in one visit at a reasonable price _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWUVQwdE9VM0ZYWTFsRVJWcEJiMnRKV1U0MVZXYxAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkVQT0tOU3FXY1lERVpBb2tJWU41VWc%7C%7C?hl=en) — “5★ Never expected to have a positive enough experience with a plumbing company to feel I should share. I was impressed by the care in the wo…” - A 2022 review described a job left half-finished by an associate, then double-billed, before another plumber completed it for half the cost _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLMExEY0F3EAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgIDK0LDcAw%7C%7C?hl=en) — “5★ Not To Professional, BELOW AVERAGE Workmanship & Very Expensive As Well; Charging $120 House Visit Plus $120 P/Hr! His Associate Gregory …” - Water heater installation _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNZZ3R1VkpnEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgMCYgtuVJg%7C%7C?hl=en) — “5★ We have used Michael Russo Plumbing on several occasions over the years. We recently had a new water heater installed, and the crew he s…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twQ1F6ZENjbGh2YzJkWVMwa3RSVkEzZG1zMVltYxAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkpCQzdCclhvc2dYS0ktRVA3dms1Ymc%7C%7C?hl=en) — “5★ Recently, I needed to replace our water heater in a condo that runs on gas for both heat and hot water, not your average setup. It requi…” - Heating system and furnace repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMmEzcmRnEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICB2a3rdg%7C%7C?hl=en) — “5★ We have been a customer of Russo Plumbing for many, many years. We have used their services for everything from a complete new bathroom t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbGZhWWVREAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICOlfaYeQ%7C%7C?hl=en) — “5★ Russo Plumbing and heating installed a high effeciency very complicated heating system and they did an awesome job. After 2 years I just …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURuNXNQdDN3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgIDn5sPt3wE%7C%7C?hl=en) — “5★ I can’t recommend Russo Plumbing enough! After other companies failed to identify the issue with our heating system, Dave was able to pin…” - Pipe and leak repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoMF8zd1hBEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICh0_3wXA%7C%7C?hl=en) — “5★ A faucet broke in the cellar. The plumber told us how much it would cost for him to come to fix it. We used FaceTime to try to shut off t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSRlpFaExURXBPVFZVeGIybE9TVTFmY21abGJVRRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkRFZEhLTEpOTVUxb2lOSU1fcmZlbUE%7C%7C?hl=en) — “5★ I live in a 100 year old "triple decker" in eastern MA. This is three flat apartments stacked, each 2 bedroom/1 bathroom. There is a 100 …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvLTV1Q3V3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgMDo-5uCuwE%7C%7C?hl=en) — “5★ I had a pipe let go in my basement. Dave came out, gave me an estimate and was very fair about it. He answered all my questions in a wa…” - Specializes in Plumbing _(confidence: high)_ - [Official Website](http://www.michaelrussoplumbing.com) — “A family-owned plumbing and heating company based in Lynn, MA, offering residential and commercial plumbing, heating, water heater, and 24/7…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSRlpFaExURXBPVFZVeGIybE9TVTFmY21abGJVRRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CAIQACodChtycF9oOkRFZEhLTEpOTVUxb2lOSU1fcmZlbUE%7C%7C?hl=en) — “5★ I live in a 100 year old "triple decker" in eastern MA. This is three flat apartments stacked, each 2 bedroom/1 bathroom. There is a 100 …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvLTV1Q3V3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgMDo-5uCuwE%7C%7C?hl=en) — “5★ I had a pipe let go in my basement. Dave came out, gave me an estimate and was very fair about it. He answered all my questions in a wa…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Official Website](http://www.michaelrussoplumbing.com) — “A family-owned plumbing and heating company based in Lynn, MA, offering residential and commercial plumbing, heating, water heater, and 24/7…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURuNXNQdDN3RRAB!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgIDn5sPt3wE%7C%7C?hl=en) — “5★ I can’t recommend Russo Plumbing enough! After other companies failed to identify the issue with our heating system, Dave was able to pin…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMmEzcmRnEAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICB2a3rdg%7C%7C?hl=en) — “5★ We have been a customer of Russo Plumbing for many, many years. We have used their services for everything from a complete new bathroom t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbGZhWWVREAE!2m1!1s0x0:0x99a0c25bf3eaa352!3m1!1s2@1:CIHM0ogKEICAgICOlfaYeQ%7C%7C?hl=en) — “5★ Russo Plumbing and heating installed a high effeciency very complicated heating system and they did an awesome job. After 2 years I just …” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **active** (#825-PL-C, plumber) — verified against the official MA state registry on 2026-07-01, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Michael%20Russo%20Plumbing%20%26%20Heating%20Co.%2C%20Inc.&query_place_id=ChIJr3vJquds44kRUqPq81vCoJk): 4.2★ from 51 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Michael%20Russo%20Plumbing%20%26%20Heating%20Co.%2C%20Inc.&query_place_id=ChIJr3vJquds44kRUqPq81vCoJk): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/lynn/profile/heating-contractors/michael-russo-jr-plumbing-heating-company-inc-0021-16123): Listed on this source - [Official Website](http://www.michaelrussoplumbing.com): 70 yrs in business · Self-reported profile and service details - [Exa](https://www.bestprosintown.com/ma/lynn/russo-michael-jr-plumbing-and-heating-co-inc-/): 5 web mentions across the open web (each linked to its source) - [Exa](https://www.michaelrussoplumbing.com/): 0 web mentions across the open web (each linked to its source) ## Recent reviews - **5/5 · Google Reviews · Fred Pinkerton · 2026-05-20**: I live in a 100 year old "triple decker" in eastern MA. This is three flat apartments stacked, each 2 bedroom/1 bathroom. There is a 100 year old drain pipe on the kitchen side that connects the kitchen sinks on all three floors and takes a horizontal turn in the cellar toward a middle main drain th… - **5/5 · Google Reviews · Matt L · 2026-01-14**: Ran into a plumbing issue with a leaking pipe after business hours. The owner Dave called me back immediately and walked me through the next steps. Had his guys over the following morning and fixed all my plumbing issues in a fast and timely manner. Great company couldn’t be happier with the servic… - **5/5 · Google Reviews · Michael Geaney · 2025-10-01**: These guys did a job for me thru the sprinkler/irrigation company that I chose. They showed up to scope out the job and then showed up a second time to do the work. They showed up when they said they would, communicated well, and the work was done flawlessly. Very happy with their services and wi… - **5/5 · Google Reviews · clarence barnes · 2025-07-24**: Recently, I needed to replace our water heater in a condo that runs on gas for both heat and hot water, not your average setup. It required a specific 199,000 BTU water heater, which isn’t cheap. I was referred to Michael Russo Plumbing, a family-owned business with a great reputation, and after wo… - **5/5 · Google Reviews · Joseph Brown · 2025-06-26**: Never expected to have a positive enough experience with a plumbing company to feel I should share. I was impressed by the care in the workmanship. The customer engagement was exceptional. The price was very reasonable. The job was completed in one visit even though I had expected parts would need t… - **5/5 · Google Reviews · Denise Fields-Hitch · 2025-05-02**: We have used Michael Russo Plumbing on several occasions over the years. We recently had a new water heater installed, and the crew he sent was awesome! They were very knowledgeable and professional, accommodating and expeditious, and left the work area very clean. We will definitely use them agai… - **5/5 · Google Reviews · Patricia Haney · 2025-04-29**: I had a pipe let go in my basement. Dave came out, gave me an estimate and was very fair about it. He answered all my questions in a way that I understood. The day of the work, his plumbers showed up promptly and got right to work. Again, any question I had they answered. They were very profess… - **5/5 · Google Reviews · Alexis Reed · 2024-10-05**: I can’t recommend Russo Plumbing enough! After other companies failed to identify the issue with our heating system, Dave was able to pinpoint the problem right away. My partner had worked with Dave and his team as a contractor and trusted their work and expertise. Within a week, someone from his te… - **5/5 · Google Reviews · Tony Vaughn · 2024-08-22**: I have used Russo Plumbing & Heating several times over the years. And they have always been professional, effective, timely and friendly. One day after business hours I had a plumbing issue. And when I called Russo’s expecting an answering service the owner picked up. I explained my problem and he … - **5/5 · Google Reviews · Mikkel Forbes · 2024-04-04**: My oven came in early, and I am glad I called Michael Russo Plumbing. Greg was receptive and quick and got everything done quickly. My wife and I will reach out if I ever need anything done again, whether it's gas or regular plumbing work. Thanks, Greg, for the quick and efficient job and for dealin… --- Data freshness: last scanned 2026-07-01T20:59:37.265Z. Cite as: Michael Russo Plumbing & Heating Co., Inc. — Tavlee (https://tavlee.com/contractor/michael-russo-plumbing-and-heating-co-inc-lynn) Source: https://tavlee.com/contractor/michael-russo-plumbing-and-heating-co-inc-lynn