--- title: "Mike's Factory Direct" description: "Mike's Factory Direct is a Westport, Connecticut showroom on Kings Highway North that sells and services hot tubs and spas, and also designs and supplies c" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Mike's Factory Direct **Trade:** Pool Cleaning · **Address:** 15 Kings Hwy N, Westport, CT 06880 · **Phone:** (203) 557-3386 · **Website:** http://mikesfactorydirect.com/ · **Languages:** English **Rating: 3.7/5** (high confidence) — from 163 reviews across 7 sources. 92% of sentiment-scored reviews read net-positive. Last 6 months: 21 reviews, 3 negative. ## The honest read Mike's Factory Direct is a Westport, Connecticut showroom on Kings Highway North that sells and services hot tubs and spas, and also designs and supplies cabinetry. The company's site says it has been in business 27 years and lists lic # 0651129 and lic #30578. It holds 4.7 stars from 306 Google ratings, 4.7 from 19 on Houzz and 4.9 from 18 on Thumbtack, and the Better Business Bureau lists an A+ grade. On the sales side, Bill is the name customers bring up: several reviews from 2024 to 2026 credit him with explaining the options, and a March 2026 review named him as salesman Bill Girardi and praised Silvia, who handles the appointment schedule. A December 2024 customer said Bill explained plug-and-play versus hardwired tubs without any pressure to buy more tub than needed. On service, recent reviews praise on-time, thorough technicians, including Byron in September 2026 and Jimmy Garcia in August 2026, and a March 2024 customer said a technician traced a heating problem to a circulator, installed it on the spot and charged a $225 service call. The cabinetry work centres on Pablo: three 2025 reviews describe his design help, and one said a kitchen cabinet match and a quartz remnant were done within 2 days. The complaints are about follow-through. Five 2-star reviews from July to September 2026 describe problems: a hot tub delivered nearly 3 months after the order with a damaged corner and wiring the customer then had to upgrade; delivery delays and cover bars not installed correctly; ten months waiting on a replacement for a faulty swim spa cover; a valet service that arrived two weeks late after several calls; and nearly $500 for two visits on a leak that the customer said was leaking more afterwards. A July 2024 review described five visits over three months and three wrong-colour jets before a leak was fixed, and an April 2022 review said deck damage from an installation was never repaired. Connecticut lists its home improvement contractor registration, HIC.0651129, as active, held by Mike's Factory Direct LLC. **Strengths:** - Sales guidance — reviews credit Bill with clear, no-pressure advice - Service technicians — recent reviews praise on-time, thorough visits - Cabinet design — three 2025 reviews praise Pablo **Concerns:** - Delivery and follow-through — five 2026 two-star reviews describe delays - Warranty replacement — a 2026 customer waited ten months on a cover ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.7 stars from 306 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Mike's%20Factory%20Direct&query_place_id=ChIJW7LqiX8c6IkRWNjGpVl-NTg) — “Google: 4.7★ from 306 ratings” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/westport/profile/online-retailer/mikes-factory-direct-llc-0111-14001646) — “Better Business Bureau grade: A+” - The company's site lists lic # 0651129 and lic #30578 and states 27 years in business _(confidence: medium)_ - [Official Website](http://mikesfactorydirect.com) — “Self-reported 27 years in business” - [Official Website](http://mikesfactorydirect.com) — “Self-reported license/registration number (NOT verified against any registry): lic # 0651129” - [Official Website](http://mikesfactorydirect.com) — “Self-reported license/registration number (NOT verified against any registry): lic #30578” - Customers credit salesperson Bill with clear, no-pressure hot tub guidance _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMdE1IWXZ3RRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKEICAgICLtMHYvwE%7C%7C?hl=en-US) — “5★ Bill went above and beyond in helping me with my amazing spa, he is excellent at his job! He took the time to explain and teach me how to…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsbk5GaENUbll4VG1JMWJrSkxXWE5uVFVwUmRsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOllnNFhCTnYxTmI1bkJLWXNnTUpRdlE%7C%7C?hl=en-US) — “5★ Decided to purchase a hot tub and absolutely wanted to ensure I bought local in case any issues ever arose in the future. Bill was great …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2aE1YaXVnRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKEICAgICvhMXiugE%7C%7C?hl=en-US) — “5★ I was looking for just a small hot tub for health benefits, and had been to several places before speaking with Bill at Mikes Factory Dir…” - Recent reviews praise on-time, thorough service technicians _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wdFpERnBVRzV5TFhsNWVHVTJSbEJCWjNnM2VsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOnptZDFpUG5yLXl5eGU2RlBBZ3g3elE%7C%7C?hl=en-US) — “5★ Excellent client service, we have a hot tub that was damaged by a tenant, and we got a thorough and detailed summary of the problems with…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkVVVqSllRMFpZWkhkVFZXVlBSRkZQUjFWMVFsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOjdUUjJYQ0ZYZHdTVWVPRFFPR1V1QlE%7C%7C?hl=en-US) — “5★ The technician was on time.He did his job, he was thorough.He walked me through it.Highly recommended.Very happy with the service.Look fo…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sMlkwaHNNbTFCVUV4VWNXRjNOM0ptUXpsVWEwRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOml2Y0hsMm1BUExUcWF3N3JmQzlUa0E%7C%7C?hl=en-US) — “5★ Byron was very polite, professional and thorough. I enjoyed having him here to service my Jacuzzi.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWTmVGRlhURGxOV1haQlRUaEdWbXRyTlRKNmJrRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOkVNeFFXTDlNWXZBTThGVmtrNTJ6bkE%7C%7C?hl=en-US) — “5★ Service rep Jimmy Garcia arrived on time within my time window and was very professional. He explained the issues with my hot tub. Jimmy …” - Three 2025 reviews praise Pablo's cabinetry design and delivery _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkMk1rTkdZME5sUTNGNmVFNVhaM1JLUW5wbVVsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOld2MkNGY0NlQ3F6eE5XZ3RKQnpmUlE%7C%7C?hl=en-US) — “5★ Pablo was top notch and he was the main reason we selected this company for the cabinetry for all of kitchen, bar, office, laundry, and b…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21abVIxQmFkbWcxWDBjNFpVNWhNalptTTJOalNVRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOmZmR1Badmg1X0c4ZU5hMjZmM2NjSUE%7C%7C?hl=en-US) — “5★ I had a wonderful experience with Pablo and Mikes Factory Direct. After consulting many many contractors and companies, I had the most c…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VOYUR6YkhQZzhhZFhBEAE!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKENaDzbHPg8adXA%7C%7C?hl=en-US) — “5★ I had an excellent experience working with Mike’s Direct for my cabinets, and I can't recommend them enough—especially Pablo! From the ve…” - Five 2-star reviews from July–September 2026 describe delivery delays, slow warranty replacement and unresolved service issues _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21zeVZpMW9jMmR2VldaWmFuUTRRVmwwWmtwTWIzYxAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOmsyVi1oc2dvVWZZanQ4QVl0ZkpMb3c%7C%7C?hl=en-US) — “2★ Not excited!! I have a a leak somewhere not major but for some reason coming only in front of hot tub on floor. Got charged nearly $500 a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMGRtczFjV0o0VEU0NFFtWnpZMEpRZGpac1VIYxAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOmM0dms1cWJ4TE44QmZzY0JQdjZsUHc%7C%7C?hl=en-US) — “2★ Will change this review when action is taken- it’s been ten months since the delivery of a high end swim spa cover, alas a faulty one. Mo…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21zNVpFbERlamRoUmpGcE1tYzRkR0Z6VjJaRlZtYxAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOms5ZElDejdhRjFpMmc4dGFzV2ZFVmc%7C%7C?hl=en-US) — “2★ The valet service has been unpredictable from the start and this service was the worst of them all. I’ve had a cloudy water problem sinc…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xscFNUQmhlak13Y0RKd1NsVjZjV2QyTFRSR2EzYxAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOllpSTBhejMwcDJwSlV6cWd2LTRGa3c%7C%7C?hl=en-US) — “2★ Matt my sales exec was great to deal with. There were issues with delivery delays and in addition the cover bars were not installed corr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aWk1YVTBlVXg1TTFaU1p6ZFdPR1ZFU0VKb2JFRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOnZZMXU0eUx5M1ZSZzdWOGVESEJobEE%7C%7C?hl=en-US) — “2★ Purchasing this hot tub from Mike's Factory Direct has not been an overall good experience for us. We purchased the hot tub back in early…” - A 2024 customer described five visits and wrong-colour parts before a leak was fixed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNycWNiM3VBRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKEICAgICrqcb3uAE%7C%7C?hl=en-US) — “1★ I didn't have a good experience with this company. I contacted them on April 10 come take a look at a leak I was having in my hot tub, th…” - A 2022 customer said deck damage from installation was never repaired _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyenJuTlNBEAE!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKEICAgIC2zrnNSA%7C%7C?hl=en-US) — “1★ We purchased a hot tub that was delivered by this place about a year ago. In the installation process, they damaged my deck and pledged t…” - 163 reviews from 2017 to 2026 across Google, Houzz and Thumbtack _(confidence: medium)_ - [Google](https://www.google.com/maps/search/?api=1&query=Mike's%20Factory%20Direct&query_place_id=ChIJW7LqiX8c6IkRWNjGpVl-NTg) — “Google: 4.7★ from 306 ratings” - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/mike-s-factory-direct-pfvwus-pf~1922047226) — “Houzz: 4.7★ from 19 ratings” - [Thumbtack](https://www.thumbtack.com/ct/westport/hot-tubs-and-spas/mikes-factory-direct/service/396132529620942853?spotlightWebMarkupEnabled=1) — “Thumbtack: 4.9★ from 18 ratings” - Connecticut lists its home improvement contractor registration, HIC.0651129, as active, held by Mike's Factory Direct LLC. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0651129 registry-verified active — registry holder of record: MIKE'S FACTORY DIRECT LLC” - Specializes in Pool Cleaning _(confidence: medium)_ - [Official Website](http://mikesfactorydirect.com) — “About (self-reported, verbatim): Hot Tubs Hot Tubs Spas by Brand Spas by BrandJacuzzi Hot Tubs for Sale in Westport, CT Sun & Soul Hot Tubs …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWTmVGRlhURGxOV1haQlRUaEdWbXRyTlRKNmJrRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOkVNeFFXTDlNWXZBTThGVmtrNTJ6bkE%7C%7C?hl=en-US) — “5★ Service rep Jimmy Garcia arrived on time within my time window and was very professional. He explained the issues with my hot tub. Jimmy …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaU1EYzFjM0pCWkZOYWIyRnRkMWRPT1VVelluYxAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOkRiMDc1c3JBZFNab2Ftd1dOOUUzYnc%7C%7C?hl=en-US) — “5★ The crew came quickly and got my hot tub back up and running!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEX0xYUWpnRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CIHM0ogKEICAgICD_LXQjgE%7C%7C?hl=en-US) — “5★ My hot tub wasn't heating. I figured the heater was shot and I knew that was a $650 part and would require a diagnostic visit and an ins…” - Also offers Specialty Services _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OWFpEZGZjVGd4WjFkRVRqSXlZMUpwUXpOU1FsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOnNXZDdfcTgxZ1dETjIyY1JpQzNSQlE%7C%7C?hl=en-US) — “5★ I had a fantastic experience picking out new cabinets and countertops for my home renovation. The staff was incredibly knowledgeable and …” - Also offers Kitchen Remodel _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OWFpEZGZjVGd4WjFkRVRqSXlZMUpwUXpOU1FsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOnNXZDdfcTgxZ1dETjIyY1JpQzNSQlE%7C%7C?hl=en-US) — “5★ I had a fantastic experience picking out new cabinets and countertops for my home renovation. The staff was incredibly knowledgeable and …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkMk1rTkdZME5sUTNGNmVFNVhaM1JLUW5wbVVsRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOld2MkNGY0NlQ3F6eE5XZ3RKQnpmUlE%7C%7C?hl=en-US) — “5★ Pablo was top notch and he was the main reason we selected this company for the cabinetry for all of kitchen, bar, office, laundry, and b…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21abVIxQmFkbWcxWDBjNFpVNWhNalptTTJOalNVRRAB!2m1!1s0x0:0x38357e59a5c6d858!3m1!1s2@1:CAIQACodChtycF9oOmZmR1Badmg1X0c4ZU5hMjZmM2NjSUE%7C%7C?hl=en-US) — “5★ I had a wonderful experience with Pablo and Mikes Factory Direct. After consulting many many contractors and companies, I had the most c…” ## License Status: **active** (#HIC.0651129, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Official Website](http://mikesfactorydirect.com): 27 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Mike's%20Factory%20Direct&query_place_id=ChIJW7LqiX8c6IkRWNjGpVl-NTg): 4.7★ from 306 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Mike's%20Factory%20Direct&query_place_id=ChIJW7LqiX8c6IkRWNjGpVl-NTg): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/westport/profile/online-retailer/mikes-factory-direct-llc-0111-14001646): Listed on this source - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/mike-s-factory-direct-pfvwus-pf~1922047226): 4.7★ from 19 ratings - [Thumbtack](https://www.thumbtack.com/ct/westport/hot-tubs-and-spas/mikes-factory-direct/service/396132529620942853?spotlightWebMarkupEnabled=1): 4.9★ from 18 ratings - [Local News](https://www.greenwichtime.com/news/article/alberto-gracequis-nunez-massage-chair-warrant-22245279.php): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Prezioso said the investigation began on Nov. 7 when an employee of Mike’s Factory Direct on Kings Highway North contacted police to report a suspicious purchase.” — ctinsider.com — https://www.ctinsider.com/news/article/westport-massage-chair-theft-gracequis-nunez-22183764.php - “Man fraudulently purchased $33K of massage chairs in Westport: Warrant Skip to main content Subscribe Home Contact Us Newsletters Advertise with Us Archives Terms of Use Submissions New…” — greenwichtime.com — https://www.greenwichtime.com/news/article/alberto-gracequis-nunez-massage-chair-warrant-22245279.php ## Recent reviews - **5/5 · Google Reviews · Melissa Bazar · 2026-09-24**: Excellent client service, we have a hot tub that was damaged by a tenant, and we got a thorough and detailed summary of the problems with our old tub. The technician arrived on time as promised and left the job site perfect and clean. Follow up was timely and if we buy a new hot tub, we will go thro… - **5/5 · Google Reviews · Efrain Camacho · 2026-09-24**: The technician was on time.He did his job, he was thorough.He walked me through it.Highly recommended.Very happy with the service.Look forward to moving forward.And continuing the service with you guys! - **5/5 · Google Reviews · Mark Polansky · 2026-09-23**: Byron was very polite, professional and thorough. I enjoyed having him here to service my Jacuzzi. - **2/5 · Google Reviews · Joann Nisco · 2026-09-19**: Not excited!! I have a a leak somewhere not major but for some reason coming only in front of hot tub on floor. Got charged nearly $500 and charge for two visits and didn't get much accomplished. Very hard to get someone on the phone. I'm not excited by the service. Nice guys but not sure if they r… - **2/5 · Google Reviews · Cheryl B. Engelhardt · 2026-09-10**: Will change this review when action is taken- it’s been ten months since the delivery of a high end swim spa cover, alas a faulty one. Months of coordinating not one but two different Maintenance teams to come out and check what’s up, both saying the cover itself is faulty, yet a replacement is taki… - **5/5 · Google Reviews · Peter V. Matton · 2026-08-25**: Delighted with our new hot tub and especially the the prompt and careful workmanship.Highly recommend them, particularly Bill who guided the process from start to very satisfactory finish! Peter and Barbara - **5/5 · Google Reviews · james viadero · 2026-08-25**: Great spa service, , 👍 - **2/5 · Google Reviews · Andrea Rudolph · 2026-08-14**: The valet service has been unpredictable from the start and this service was the worst of them all. I’ve had a cloudy water problem since the third week of owning this new tub (since May 10th) and the problem is still not resolved. It took several phone calls and a threat to contact the BBB to fin… - **5/5 · Google Reviews · Steven Byrne · 2026-08-11**: Service rep Jimmy Garcia arrived on time within my time window and was very professional. He explained the issues with my hot tub. Jimmy was going to report the hot tub issues to the home office, and he told me I would receive a repair quote via email. Steve Byrne - **5/5 · Google Reviews · Cynthia Lehr · 2026-08-01**: Thank you technician was very professional and on time I appreciate that! --- Data freshness: last scanned 2026-10-13T09:16:49.784Z. Cite as: Mike's Factory Direct — Tavlee (https://tavlee.com/contractor/mike-s-factory-direct-westport) Source: https://tavlee.com/contractor/mike-s-factory-direct-westport ## Sitemap [Full site index](https://tavlee.com/sitemap.md)