# Milne Plumbing & Heating

**Trade:** Plumbing · **Address:** 112 Pine St, Manchester-by-the-Sea, MA 01944, USA · **Phone:** (978) 526-1751 · **Website:** http://milneplumbingandheating.com/ · **Languages:** English

**Rating: 4.2/5** (high confidence) — from 72 reviews across 7 sources.
93% of sentiment-scored reviews read net-positive. Last 6 months: 32 reviews, 1 negative.

## The honest read

Milne Plumbing & Heating is a Manchester-by-the-Sea outfit that's grown from routine plumbing calls into full heating and gas work — installing new heating systems, running gas mains, and connecting pool heaters, not just fixing what's already broken. Scott V. Milne holds the company's Massachusetts Master Plumber's license, and the state registry shows its plumbing license active. On Google it holds a 4.9-star average across 137 ratings, with 72 reviews on file dating back to 2022.

The last six months tell the clearest story: 33 reviews, only one flagging a communication gap. Reviewers keep describing the same thing — a fast callback and a same-day fix. One review recounts a Friday-before-Christmas emergency, a flooded heating system and a sheared laundry-room pipe, resolved within about an hour by a team that stayed past their planned stop time to get it done before the holiday weekend. Another describes a seized sump pump and overnight basement flooding cleared before 8:30 in the morning, and a third details a multi-week job installing a new gas main, connecting a gas-fired pool heater, and adding an outdoor shower. Recurring names — Andrew, Ben, DJ, Nick, Jeremy, Chris — show up across dozens of reviews for the same kind of work: water heaters, furnaces, leaks, toilets.

A handful of older reviews are worth knowing about. In a December 2025 review, a customer describes a $670 charge for a "condensate pump" that was never explained, plus a callback that never came. A February 2026 review describes an installer arriving hours past a promised 9-to-11 window, forcing two cancelled appointments elsewhere. And one review from that same month says a repair simply wasn't completed.

A strong pick for everything from emergency leaks to full heating-system installs around Manchester-by-the-Sea and the North Shore — it's also come up as a recommendation in local Reddit threads. Given the occasional slip on scheduling or billing clarity, it's worth confirming the arrival window and getting charges itemized up front.

**Strengths:**
- Fast emergency response — cleared a seized sump pump before 8:30am
- Deep gas and heating work — installed a new gas main, pool heater and outdoor shower
- Licensed and highly rated — active MA plumbing license and a 4.9★ Google average
- Same-day toilet replacement — replaced three dated toilets within hours, per a 2025 review

**Concerns:**
- Unclear billing complaint — a $670 charge went unexplained, per a December 2025 review
- Late arrival, missed window — forced two cancelled appointments, per a February 2026 review
- Unresolved repair reported — one 2026 review said neither problem got fixed
- Communication gap flagged — a recent review simply asked for better communication

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumbing license active _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 2872-PL-C verified active”
- Better Business Bureau A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/manchester/profile/heating-contractors/scott-v-milne-plumbing-and-heating-0021-37170) — “Better Business Bureau grade: A+”
- BBB lists a Massachusetts Master Plumber's License (#9852) held by Scott V. Milne _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/manchester/profile/heating-contractors/scott-v-milne-plumbing-and-heating-0021-37170) — “Listed certification: Massachusetts Master Plumber's License #9852 (Scott V. Milne)”
- Google rating of 4.9 stars from 137 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=513979142785592243&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 137 ratings”
- Resolved a Friday-before-Christmas emergency — a flooded heating system and a sheared laundry-room pipe — within about an hour _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3ajdfemxnRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CIHM0ogKEICAgICwj7_zlgE%7C%7C?hl=en) — “5★ I had been referred to Milne Plumbing by my realtor. Then I had a compounded emergency of heating system flooding and a sheared off laund…”
- Cleared a seized sump pump and overnight basement flooding before 8:30am _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVFYyRlliSFJ4VG1zMWRrUkxTMVpSTUhWUVpGRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOjRTV2FYbHRxTms1dkRLS1ZRMHVQZFE%7C%7C?hl=en) — “5★ Milne is the best! Saved out basement this morning from a seized sump pump and an overnight 4+ inches of water. All before 8:30 this morn…”
- Installed a new gas main, gas-fired pool heater connections, and an outdoor shower over a multi-week job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOcFNWQkNPRlF4V0Zrd2MzUjRVamhmZW5ZNGVHYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOlNpSVBCOFQxWFkwc3R4UjhfenY4eGc%7C%7C?hl=en) — “5★ I enjoy working with these guys. They have done a lot of work for us over the last month or so as we have installed a new gas main into t…”
- Replaced three dated toilets the same day a quote was approved _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJUE51UDN2d0xMMUxBEAE!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CIHM0ogKEIPNuP3vwLL1LA%7C%7C?hl=en) — “5★ I recently used Milne Plumbing & Heating. I own a house that was built in 1999, and the toilets were dated to then or prior. The Co-Owner…”
- Recommended in a North Shore Reddit thread asking for plumber recommendations _(confidence: low)_
  - [reddit.com](https://www.reddit.com/r/northshore/comments/1l9j9hn/plumber_recommendations/mxd4wmh/) — “r/northshore — I always used [Milne plumbing & heating](https://www.milneplumbingandheating.com). They serve Hamilton too.”
- A December 2025 review describes a $670 charge for an unexplained "condensate pump" and a callback that never came _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGT1lqSm1SRVpuWTNKdVRXcDNZVU5uWmtkcVVGRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOkFOYjJmREZnY3JuTWp3YUNnZkdqUFE%7C%7C?hl=en) — “2★ Not happy. I got a bill for $670 that refers to a "condensate pump," which I have no idea what it is. The only thing they did do was repl…”
- A February 2026 review describes an installer arriving hours past a promised 9-to-11 window, forcing two cancelled appointments _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGaU1IUkVjblIxWkhCS1V6bDJNME5EYkdWd2RFRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOlFiMHREcnR1ZHBKUzl2M0NDbGVwdEE%7C%7C?hl=en) — “5★ He did a great job with the install. Unfortunately I was told he would arrive between 9-11, and I had to cancel 2 appointments I had so I…”
- A February 2026 review reported neither of two problems got fixed _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WbVQyOVdaMmx6UW1KamJrNWFYekUwU0d4TFNIYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOnVmT29WZ2lzQmJjbk5aXzE0SGxLSHc%7C%7C?hl=en) — “3★ Neither of the problems could they fix and I have to find replacement faucets - disappointing.”
- A recent review asked for better communication _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214U2MzSnpMVnBEWjJkWFNGRjZSWE5qWmtwU2NXYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOmxSc3JzLVpDZ2dXSFF6RXNjZkpScWc%7C%7C?hl=en) — “3★ Need better communication”
- Water heater installation and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0TVprUTFjbkpwU1cxb2NuRkdaVWhCTFRRemMyYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOktMZkQ1cnJpSW1ocnFGZUhBLTQzc2c%7C%7C?hl=en) — “5★ My hot water heater died in the middle of a cold snap and I called at 830AM--by 1030AM same day Milne was at my house and by 11AM my hot …”
- Gas line and gas appliance connections _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOcFNWQkNPRlF4V0Zrd2MzUjRVamhmZW5ZNGVHYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOlNpSVBCOFQxWFkwc3R4UjhfenY4eGc%7C%7C?hl=en) — “5★ I enjoy working with these guys. They have done a lot of work for us over the last month or so as we have installed a new gas main into t…”
- Heating system installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NdGJsUjZXREpRUTJoaVV6Um1YekpaTlMxeldVRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOmMtblR6WDJQQ2hiUzRmXzJZNS1zWUE%7C%7C?hl=en) — “5★ Being close-by neighbors we continue to be impressed with the overall operational quality of Milne Plumbing & Heating amidst a residentia…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0TVprUTFjbkpwU1cxb2NuRkdaVWhCTFRRemMyYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOktMZkQ1cnJpSW1ocnFGZUhBLTQzc2c%7C%7C?hl=en) — “5★ My hot water heater died in the middle of a cold snap and I called at 830AM--by 1030AM same day Milne was at my house and by 11AM my hot …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJUE51UDN2d0xMMUxBEAE!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CIHM0ogKEIPNuP3vwLL1LA%7C%7C?hl=en) — “5★ I recently used Milne Plumbing & Heating. I own a house that was built in 1999, and the toilets were dated to then or prior. The Co-Owner…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOcFNWQkNPRlF4V0Zrd2MzUjRVamhmZW5ZNGVHYxAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOlNpSVBCOFQxWFkwc3R4UjhfenY4eGc%7C%7C?hl=en) — “5★ I enjoy working with these guys. They have done a lot of work for us over the last month or so as we have installed a new gas main into t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NdGJsUjZXREpRUTJoaVV6Um1YekpaTlMxeldVRRAB!2m1!1s0x0:0x722054ea3b1ebb3!3m1!1s2@1:CAIQACodChtycF9oOmMtblR6WDJQQ2hiUzRmXzJZNS1zWUE%7C%7C?hl=en) — “5★ Being close-by neighbors we continue to be impressed with the overall operational quality of Milne Plumbing & Heating amidst a residentia…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#2872-PL-C, plumber) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Milne%20Plumbing%20%26%20Heating&query_place_id=ChIJ4aQLstk844kRs-uxo04FIgc): Listed on this source
- [Exa](https://localitybiz.com/27893169/milne-plumbing-%26-heating-manchester-by-the-sea): 8 web mentions across the open web (each linked to its source)
- [Official Website](http://milneplumbingandheating.com): Self-reported profile and service details
- [Local Chambers of Commerce](https://business.capeannchamber.com/list/member/milne-plumbing-heating-26367): Listed on this source
- [Yelp](https://www.yelp.com/biz/milne-plumbing-and-heating-manchester): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/manchester/profile/heating-contractors/scott-v-milne-plumbing-and-heating-0021-37170): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Milne%20Plumbing%20%26%20Heating&query_place_id=ChIJ4aQLstk844kRs-uxo04FIgc): 4.9★ from 153 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “I always used [Milne plumbing & heating](https://www.milneplumbingandheating.com). They serve Hamilton too.” — u/vladi0 in r/northshore (2025-06-12) — https://www.reddit.com/r/northshore/comments/1l9j9hn/plumber_recommendations/mxd4wmh/

## Recent reviews

- **5/5 · Google Reviews · Ric Doucette · 2026-06-30**: The office was very communicative with planning a date and the arrival time of the crew. The technicians explained the process well
and asked a lot of safety questions pertaining to the task. The gas installation looks great and job site cleaned up.
- **5/5 · Google Reviews · Teresa Delgado · 2026-06-30**: Very friendly and efficient team.  Glad to have found your company. Thank you.
- **3/5 · Google Reviews · Cheryle Rhuda · 2026-06-30**: Need better communication
- **5/5 · Google Reviews · Wendy Dixon · 2026-06-19**: They gave me options, and thanks to a snappy list of services with pricees right on their cell phones, they were able to tell me the costs of Option 1 vs Option 2. All the work was completed within a couple of hours. In and Out. Just great. And they did a great job!
- **5/5 · Google Reviews · Kristen Bray · 2026-06-19**: Every time someone from Milne Plumbing comes to turn our outdoor water on and off their service is prompt, efficient and courteous. They also fixed a minor issue with our kitchen sink and everything work great now. It’s very reassuring to have a company that you can always rely on!
- **5/5 · Google Reviews · Eli Wylen · 2026-06-19**: The guys came on time, worked quickly and efficiently, and were very knowledgeable and polite.
- **5/5 · Google Reviews · Mike McCabe · 2026-06-18**: Great service
- **5/5 · Google Reviews · Steven L. · 2026-06-12**: I enjoy working with these guys. They have done a lot of work for us over the last month or so as we have installed a new gas main into the house from the street as well as installing an inground pool with a gas fired Pool heater. Milne Helped us with all of the gas connections inside the house to o…
- **5/5 · Google Reviews · Guyton Thorne · 2026-06-11**: Top quality work done quickly and cleanly
- **5/5 · Google Reviews · Jeanette Molk · 2026-06-05**: Eric and Junior are hard workers and a total delight.

---

Data freshness: last scanned 2026-07-02T01:53:30.546Z.
Cite as: Milne Plumbing & Heating — Tavlee (https://tavlee.com/contractor/milne-plumbing-and-heating-manchester-by-the-sea)
Source: https://tavlee.com/contractor/milne-plumbing-and-heating-manchester-by-the-sea