# Molly Maid of Southeast Worcester County

**Trade:** House Cleaning · **Address:** 156 Worcester-Providence Turnpike #27, Sutton, MA 01590 · **Phone:** (508) 213-4065 · **Website:** https://www.mollymaid.com/locations/southeast-worcester-county/?cid=LSTL_MLY000192&utm_source=gmb&utm_campaign=local&utm_medium=organic · **Languages:** English

**Rating: 3.9/5** (medium confidence) — from 127 reviews across 2 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 8 reviews, 0 negative.

## The honest read

Molly Maid of Southeast Worcester County is a residential and light commercial cleaning service serving the Sutton/Auburn area under the Molly Maid name. The BBB profile lists the business as operating since 1984, with local operation since 2009, and identifies Zachery Moore as president; the franchise is independently owned and operated.

Customers describe recurring and one-time home cleanings, deep cleans, move-related cleaning, kitchens, bathrooms, floors, windows and office work. Recent 2026 reviews repeatedly praise punctual, friendly teams, thorough work, attention to detail and accommodating scheduling; a 2023 reviewer described detailed bathroom, kitchen and steam-floor cleaning, and a 2022 reviewer described a three-hour top-to-bottom first deep clean.

There are also specific complaints to discuss before booking. A December 2025 review reported a failed deep clean, unresolved dirt and a disputed charge; an older 2022 review reported windows and floors left incomplete after a return visit. Another reviewer praised the work but called the service pricey, while a separate first visit noted missed details and a late arrival window. Ask how the scope, arrival window, re-clean policy and pricing are documented for the exact team and visit.

They are a reasonable fit for recurring household cleaning, deep cleans and move/event preparation when expectations are confirmed in advance. Confirm the local team, checklist, quoted price and resolution process before scheduling.

**Strengths:**
- Thorough cleaning — repeated praise for detailed, complete work
- Reliable teams — recent reviews cite punctual, friendly service
- Flexible scheduling — reviewers describe accommodating appointments
- Team communication — customers mention updates and respectful conduct

**Concerns:**
- Scope completion — two reviews report missed cleaning tasks
- Resolution follow-through — one complaint cites unresolved service and charge
- Price expectations — one reviewer described the service as pricey
- Arrival windows — one first visit arrived over an hour late

**Where sources disagree:**
- Google headline reports 4.7★ from 248 ratings, while the grounded review read is 3.7 due to specific negative accounts.
- BBB profile is not rated and not accredited; it lists the local business and national alternate name Molly Maid, Inc.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google publishes 4.7 stars from 248 ratings; the grounded review read is 3.7 after accounting for specific complaints. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Molly%20Maid%20of%20Southeast%20Worcester%20County&query_place_id=ChIJrz4-tvIE5IkRg9nGZmHPbj0) — “Google: 4.7★ from 248 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOblpVSkVTVEJ3U1MxYU1WOU9NVm94Y0VkV00yYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOlNnZUJESTBwSS1aMV9OMVoxcEdWM2c%7C%7C?hl=en) — “1★ I had high hopes when I contacted this cleaning service, but unfortunately, my experience was terrible from start to finish.
Initially, t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN2ZzUzYXdBRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgICvg53awAE%7C%7C?hl=en) — “1★ 0 stars. I had an awful experience with them. The showed up and didn’t clean. Supposed to have a deep clean done and owner said he would …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPbTV6aVlREAE!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgIDOm5ziYQ%7C%7C?hl=en) — “1★ Hired to clean all windows and blinds.  And wash /wax linoleum floor.
Some windows not done and floor not washed and waxed.
They came bac…”
- BBB lists the business in Auburn, with 42 years in business and Zachery Moore as president. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Molly%20Maid%20of%20Southeast%20Worcester%20County&query_place_id=ChIJrz4-tvIE5IkRg9nGZmHPbj0) — “Google: 4.7★ from 248 ratings”
- Recent reviews repeatedly praise punctual, friendly, thorough cleaning teams and attention to detail. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOeWF6aHFlVjlST0VkdU5EbGlWbkI0ZDBKaFIzYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOjNyazhqeV9ROEduNDliVnB4d0JhR3c%7C%7C?hl=en) — “5★ Great experience! The team was very professional, efficient and thorough. Would recommend them to anyone!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210TVJrRkZiV2RKWmtaVGVVMDVOM1ZEYVRkTFdrRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOmtMRkFFbWdJZkZTeU05N3VDaTdLWkE%7C%7C?hl=en) — “5★ Excellent attention to detail! Very friendly staff”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sdFUwMHhaRkJMZVVGclZGcGFaWFZVYmxaVExXYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOmltU00xZFBLeUFrVFpaZXVUblZTLWc%7C%7C?hl=en) — “5★ I’m so impressed with Molly Maid! The team is always professional, friendly, and thorough. They leave my home spotless and fresh every si…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWdVJVZ3diUzA1VDFGWlkyWnVWMlJ0TVhZMFVFRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOjVuRUgwbS05T1FZY2ZuV2RtMXY0UEE%7C%7C?hl=en) — “5★ Camilla and Team 4 did a fantastic job! They arrived on time and were professional, friendly, and efficient. Everything was left spotless…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGV01ETkdWVXh3UnpSWGFVOXRPSGhUVURBeFltYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOkFWMDNGVUxwRzRXaU9tOHhTUDAxYmc%7C%7C?hl=en) — “5★ I asked Molly Maids to maintain a kept house, team 4 and Nicole came for a first deep clean. Every room (6) and 2 bathrooms were addresse…”
- Reviews describe residential deep cleaning, recurring cleaning, move-related cleaning and commercial cleaning. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4c1l6WnRORVY0T0VOR1pGZHFRelZxY0VSdFozYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOkxsYzZtNEV4OENGZFdqQzVqcERtZ3c%7C%7C?hl=en) — “5★ Amazing service.  Very thorough. Accommodating and respectful of my disabilities and limitations.  My apartment is spotless.  They really…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21nMlp6VmhhREpoUVZOaWVGVnhVekJSWWpKU1pGRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOmg2ZzVhaDJhQVNieFVxUzBRYjJSZFE%7C%7C?hl=en) — “5★ Both my husband and I love Molly Maids. Well worth the money. First, we had them come in and do an event cleaning of our Kitchen, Livingr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pJNFJtNWFVRXRST1ZkSlpuTmtTSFo0TjI1RlpVRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOjI4Rm5aUEtROVdJZnNkSHZ4N25FZUE%7C%7C?hl=en) — “5★ Very satisfied commercial cleaning customer. Molly Maid has a professional and prompt staff including their cleaners who do thorough work…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNFk2b3FRRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgIDp4Y6oqQE%7C%7C?hl=en) — “5★ I hired Molly Maids to clean the house I sold (3,000 s/ft)and the house I bought (1,000 s/ft).  Both were cleaned beautifully.  The atten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCN3B5TVBBEAE!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgIDB7pyMPA%7C%7C?hl=en) — “5★ I’ve never had a cleaning service so I wasn’t sure what to expect.  I was very pleased with team 4, Victoria and Erin. Both my bathrooms …”
- A December 2025 reviewer reported an unsuccessful deep clean and disputed charge. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOblpVSkVTVEJ3U1MxYU1WOU9NVm94Y0VkV00yYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOlNnZUJESTBwSS1aMV9OMVoxcEdWM2c%7C%7C?hl=en) — “1★ I had high hopes when I contacted this cleaning service, but unfortunately, my experience was terrible from start to finish.
Initially, t…”
- A 2022 reviewer reported windows and floors remained incomplete after a return visit. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPbTV6aVlREAE!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgIDOm5ziYQ%7C%7C?hl=en) — “1★ Hired to clean all windows and blinds.  And wash /wax linoleum floor.
Some windows not done and floor not washed and waxed.
They came bac…”
- A reviewer described missed details and a late arrival window on a first visit. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUclpPektREAE!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgICTrZOzKQ%7C%7C?hl=en) — “2★ My Molly Made was on time and did a great job of cleaning  my desk top carpet bathroom and kitchen. I have cats so cleaning up after them…”
- Specializes in House Cleaning _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOeWF6aHFlVjlST0VkdU5EbGlWbkI0ZDBKaFIzYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOjNyazhqeV9ROEduNDliVnB4d0JhR3c%7C%7C?hl=en) — “5★ Great experience! The team was very professional, efficient and thorough. Would recommend them to anyone!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4c1l6WnRORVY0T0VOR1pGZHFRelZxY0VSdFozYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOkxsYzZtNEV4OENGZFdqQzVqcERtZ3c%7C%7C?hl=en) — “5★ Amazing service.  Very thorough. Accommodating and respectful of my disabilities and limitations.  My apartment is spotless.  They really…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sdFUwMHhaRkJMZVVGclZGcGFaWFZVYmxaVExXYxAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CAIQACodChtycF9oOmltU00xZFBLeUFrVFpaZXVUblZTLWc%7C%7C?hl=en) — “5★ I’m so impressed with Molly Maid! The team is always professional, friendly, and thorough. They leave my home spotless and fresh every si…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNFk2b3FRRRAB!2m1!1s0x0:0x3d6ecf6166c6d983!3m1!1s2@1:CIHM0ogKEICAgIDp4Y6oqQE%7C%7C?hl=en) — “5★ I hired Molly Maids to clean the house I sold (3,000 s/ft)and the house I bought (1,000 s/ft).  Both were cleaned beautifully.  The atten…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Molly%20Maid%20of%20Southeast%20Worcester%20County&query_place_id=ChIJrz4-tvIE5IkRg9nGZmHPbj0): 4.7★ from 248 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Molly%20Maid%20of%20Southeast%20Worcester%20County&query_place_id=ChIJrz4-tvIE5IkRg9nGZmHPbj0): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Gina Mazares · 2026-08-11**: Great Company
- **5/5 · Google Reviews · Michael Guberman · 2026-07-08**: They did a great job on my house!
- **5/5 · Google Reviews · Julie Boyd · 2026-06-12**: Great experience! The team was very professional, efficient and thorough. Would recommend them to anyone!
- **4/5 · Google Reviews · Kendra S · 2026-05-26**: My kitchen and bathroom never looked so clean! Thank you Amanda (nice work with the Pumice stone on the hard water stains) and Aura!
- **5/5 · Google Reviews · Bethany Carter · 2026-05-19**: Amanda and Amy always leave the house cleaner and a bit brighter after being here. They are both respectful and conscientious of our space and time, and congenial at every visit. With two young children the house can get very messy and disorganized, but these two employees quickly transform our spac…
- **5/5 · Google Reviews · Erin Piccioli · 2026-04-28**: Excellent attention to detail! Very friendly staff
- **5/5 · Google Reviews · Lauren Palmateer · 2026-04-23**: Wonderful cleaning experience with team 4!
- **5/5 · Google Reviews · Lori Beth O'Brien · 2026-04-02**: Molly Maid was amazing, they came in and were respectful of the property, delivered exceptional service with a smile. They truly cared about my home.
- **5/5 · Google Reviews · Laura Hoey · 2026-02-20**: Amazing service.  Very thorough. Accommodating and respectful of my disabilities and limitations.  My apartment is spotless.  They really went above and beyond.  Thank you so much Team 2
- **5/5 · Google Reviews · Artie Leary · 2026-01-19**: my house hasn’t been this clean since it was first built!!!

---

Data freshness: last scanned 2026-08-24T12:29:08.899Z.
Cite as: Molly Maid of Southeast Worcester County — Tavlee (https://tavlee.com/contractor/molly-maid-of-southeast-worcester-county-sutton)
Source: https://tavlee.com/contractor/molly-maid-of-southeast-worcester-county-sutton