# N.E.T.R., Inc.

**Trade:** HVAC / Heating & Cooling · **Address:** 85 Flagship Dr Ste E, North Andover, MA 01845, USA · **Phone:** (781) 202-6829 · **Website:** https://www.netrinc.com/?utm_source=google&utm_medium=organic&utm_campaign=GBP · **Languages:** English

**Rating: 2.8/5** (high confidence) — from 873 reviews across 7 sources.
86% of sentiment-scored reviews read net-positive. Last 6 months: 156 reviews, 17 negative.

## The honest read

N.E.T.R. built a strong reputation over decades doing heat pump and mini-split installs across the North Shore and Greater Boston — 4.9 stars across 1,740 Google ratings, an A+ BBB file going back to 2014, and 874 reviews on file since 2017. But in 2024 the company was acquired by Sila Heating and Air, a private-equity-backed HVAC platform, and a striking number of independent voices — Google reviewers, Reddit commenters, and a detailed HomeAdvisor account — describe the acquisition as a turning point.

The older record is genuinely strong. In a 2017 review, a homeowner with 35 years in construction called it an extremely well-run company from the first phone call on. A 2024 review describes a full heat pump system installed in a single day on a job the reviewer had seen take up to five elsewhere; another 2024 review describes a technician methodically tracing a sagging condensate line to its actual cause. Multiple 2022-2024 Reddit threads describe N.E.T.R. coming in below competitors like Sila and New England Ductless on Mitsubishi mini-split quotes, and handling the Mass Save rebate process entirely in-house.

The recent record tells a different story. A May 2026 HomeAdvisor review describes a $107,000 heat pump install on a triple-decker quoted at two months that took eight, after an electrical design that violated Somerville's setback code forced a full redesign and a seven-week utility resubmission delay. Several recent Google reviews describe customer service that 'completely disintegrated' — ghosted maintenance appointments, unreturned calls, and blown-off service visits from a company reviewers say was previously responsive. One recent review describes repeated return visits for a leak and a $5,000 quote to install a manufacturer-warrantied part, which the reviewer attributes directly to 'since they were bought out by Sila.' A 2024 Reddit thread describes a condenser upgrade quoted at roughly $24,000 against a wholesale cost of about $6,000, and a recent Reddit comment names the private-equity ownership itself as a reason to avoid the company. A 2025 review describes a water leak from an incorrect installation that went unresolved across three visits, causing ceiling and insulation damage.

Given a well-earned reputation built over years set against a real, multiply-corroborated decline since the 2024 acquisition, get a firm price and timeline in writing, ask directly whether N.E.T.R.'s own crew or a Sila crew will handle the job, and give extra scrutiny to the contract terms on any large or complex installation.

**Strengths:**
- Deep track record — a 2017 review called it an extremely well-run company
- Fast big installs — a full heat pump system done in a single day
- Technical troubleshooting — diagnosed a subtle condensate-line problem others might miss
- Competitive mini-split pricing — Reddit threads cite fair quotes and full rebate handling

**Concerns:**
- Major project failure — a $107k install ran 8 months over a 2-month quote
- Post-acquisition decline — reviewers describe ghosted calls since the 2024 Sila buyout
- Price complaints — a condenser job quoted near 4x its wholesale cost
- PE ownership flagged — a Reddit commenter names it as a reason to avoid

**Where sources disagree:**
- Recent reviews and Reddit comments consistently attribute a decline in service and pricing to the 2024 Sila acquisition, in contrast with a long, largely positive pre-2024 record — described here as a change over time, not a contradiction of fact.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google rating of 4.9 stars from 1,740 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=9106333295585683564&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 1740 ratings”
- BBB Accredited Business with an A+ rating since 2014 _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368) — “Listed certification: BBB Accredited Business since 6/5/2014”
- Angi rating of 4.7 stars from 73 ratings; HomeAdvisor 4.0 stars from 6 ratings _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/north-andover/netr-inc-reviews-161591.htm) — “Angi: 4.7★ from 73 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.NETRInc.128229316.html) — “HomeAdvisor: 4.0★ from 6 ratings”
- Acquired in 2024 by Sila Heating and Air, a private-equity-backed HVAC platform _(confidence: high)_
  - [privsource.com](https://www.privsource.com/acquisitions/deal/N7S4Mm) — “privsource.com — Sila Heating and Air, the Dubin Clark‑backed residential HVAC and home services platform, completed add-on acquisitions of …”
- A 2017 review from a 35-year construction veteran called it an extremely well-run company _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/north-andover/netr-inc-reviews-161591.htm) — “5★ Having spent 35 years in the construction industry, I can say without reservation that this is an extremely well run company. From start …”
- A 2024 review describes a full heat pump system installed in a single day versus up to five elsewhere _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxM0l1YVlBEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgID13IuaYA%7C%7C?hl=en) — “5★ Brian Burke did a Great job today. And NETR did a great job installing a heat pump system for us in a day where I’ve seen the work take u…”
- A 2024 review describes a technician methodically diagnosing a subtle sagging condensate line _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHaXVxYmVnEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgIDGiuqbeg%7C%7C?hl=en) — “5★ We had a maintenance visit today on our ductless mini-split  from Jack Saraceno of NETR. He arrived on time, listened to my concerns, and…”
- Multiple 2022-2024 Reddit threads describe competitive mini-split pricing and full in-house rebate handling _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/ley14ov/) — “r/boston — Have used NETR twice. They came in about 7-8k below Sila and New England Ductless (the most expensive) and about 2k over a cheape…”
  - [reddit.com](https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilinkkw/) — “r/Somerville — We had NETR install our units and they did a phenomenal job. Completed all work in one day.”
- A May 2026 HomeAdvisor review describes a $107,000 install quoted at two months that took eight, after a code-violating electrical design forced a full redesign _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.NETRInc.128229316.html) — “1★ NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original e…”
- Several recent Google reviews describe customer service that 'completely disintegrated,' including ghosted appointments and unreturned calls _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1Mm9lUkhBEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgIDu2oeRHA%7C%7C?hl=en) — “1★ After having the best experience with the installation when I started with N.E.T.R. a few years ago, apparently their customer service ha…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VMGVuaDFhRk4wV2xscVFqRkhkMFZHWnpNNVNXYxAB!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CAIQACodChtycF9oOnU0enh1aFN0WllqQjFHd0VGZzM5SWc%7C%7C?hl=en) — “1★ Stay away. Not sure what happened to this company. They installed my AC unit a number of years ago and were previously very responsive. N…”
- A recent review describes repeated leak visits and a $5,000 quote for a manufacturer-warrantied part, attributed to pricing since the Sila acquisition _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205SmFqaHpOSEJ3WlhGb2VsZE1aa1pLTTNkeWVHYxAB!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CAIQACodChtycF9oOm9JajhzNHBwZXFoeldMZkZKM3dyeGc%7C%7C?hl=en) — “3★ Install was great but they have had to come 4-5 times to find and repair leaks. Since they were bought out by Sila the prices are sky hig…”
- A recent review describes installs now performed by Sila crews with what the reviewer calls a nightmare of follow-up _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t3eFdHeFBRek5OU1VVNWIwaFJZbVZaVkVkeFVrRRAB!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CAIQACodChtycF9oOkwxWGxPQzNNSUU5b0hRYmVZVEdxUkE%7C%7C?hl=en) — “1★ They installed our heat pump (well, technically SILA did, since that’s who they sent). The install itself went fine, but every aspect of …”
- A 2024 Reddit thread describes a condenser upgrade quoted at roughly $24,000 against a wholesale cost of about $6,000 _(confidence: high)_
  - [reddit.com](https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/kokvig8/) — “r/boston — I wanted to update the condenser with hyper heat. Wholesale is about 6k. For just that (same labor as quoted) NETR wanted 24k. A …”
- A recent Reddit comment names the company's private-equity ownership directly as a reason to avoid it _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2wbg1j/) — “r/massachusetts — Yes. They’re owned by Goldman Sachsl. NETR and 128 Plumbing are also PE owned and should be avoided”
- A 2025 review describes a water leak from an incorrect installation left unresolved across three visits, causing ceiling and insulation damage _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGcU0ybGhVbU5SVTIxd0xYSm5hVFpoVGtwMlRYYxAB!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CAIQACodChtycF9oOkFqM2lhUmNRU21wLXJnaTZhTkp2TXc%7C%7C?hl=en) — “1★ The company has sent technicians to my home three times since July, yet the water leaking issue caused by an incorrect machine installati…”
- A 2025 review describes conflicting sales and installation instructions over cutting a shelf for clearance, adding unexpected cost _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/north-andover/netr-inc-reviews-161591.htm) — “1★ Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handy…”
- Read set below the anchor: the 2024 private-equity acquisition by Sila is independently corroborated as a turning point across Google reviews, Reddit, and a detailed HomeAdvisor account, describing a real decline in responsiveness and pricing discipline that a comment pool blending nine years of largely strong pre-acquisition history with recent complaints understates; a very severe recent $107k project-management failure reinforces this _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1Mm9lUkhBEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgIDu2oeRHA%7C%7C?hl=en) — “1★ After having the best experience with the installation when I started with N.E.T.R. a few years ago, apparently their customer service ha…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.NETRInc.128229316.html) — “1★ NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original e…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/kokvig8/) — “r/boston — I wanted to update the condenser with hyper heat. Wholesale is about 6k. For just that (same labor as quoted) NETR wanted 24k. A …”
- Ductless mini-split and heat pump installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxM0l1YVlBEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgID13IuaYA%7C%7C?hl=en) — “5★ Brian Burke did a Great job today. And NETR did a great job installing a heat pump system for us in a day where I’ve seen the work take u…”
  - [reddit.com](https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilinkkw/) — “r/Somerville — We had NETR install our units and they did a phenomenal job. Completed all work in one day.”
- AC replacement and repair _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/north-andover/netr-inc-reviews-161591.htm) — “5★ My Central AC unit went out; the box outside smelled like something had fried. I called NETR, and they said they would send a technican o…”
  - [reddit.com](https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/kojkf70/) — “r/boston — Interesting, I did work with NETR for the AC replacement (just a single 3-ton unit, using existing ductwork), they came the cheap…”
- Electrical panel work _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368) — “Services offered (Better Business Bureau): Heat Pumps, AC Installation, Commercial Ductless Installation, Commercial HVAC Service, Commercia…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxM0l1YVlBEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgID13IuaYA%7C%7C?hl=en) — “5★ Brian Burke did a Great job today. And NETR did a great job installing a heat pump system for us in a day where I’ve seen the work take u…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHaXVxYmVnEAE!2m1!1s0x0:0x7e6031e289b2686c!3m1!1s2@1:CIHM0ogKEICAgIDGiuqbeg%7C%7C?hl=en) — “5★ We had a maintenance visit today on our ductless mini-split  from Jack Saraceno of NETR. He arrived on time, listened to my concerns, and…”
  - [reddit.com](https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilinkkw/) — “r/Somerville — We had NETR install our units and they did a phenomenal job. Completed all work in one day.”
- Also offers Electrical _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368) — “Services offered (Better Business Bureau): Heat Pumps, AC Installation, Commercial Ductless Installation, Commercial HVAC Service, Commercia…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=N.E.T.R.%2C%20Inc.&query_place_id=ChIJc-Q1x9d044kRbGiyieIxYH4): 4.8★ from 1794 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=N.E.T.R.%2C%20Inc.&query_place_id=ChIJc-Q1x9d044kRbGiyieIxYH4): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/ductless-ac/netr-llc-0021-17368): Listed on this source
- [Official Website](https://www.netrinc.com): 37 yrs in business · Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/north-andover/netr-inc-reviews-161591.htm): Listed on this source
- [Exa](https://www.privsource.com/acquisitions/deal/N7S4Mm): 2 web mentions across the open web (each linked to its source)
- [Exa](https://www.checkbook.org/ma/north-andover/air-conditioning-and-heating-contractors/netr/7nbp1): 6 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.NETRInc.128229316.html): 4.0★ from 6 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Yes. They’re owned by Goldman Sachsl. NETR and 128 Plumbing are also PE owned and should be avoided” — u/shredthegnar37 in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2wbg1j/
- “I just used NETR to install a heat pump. Good install. Very responsive. I’d hire them again.” — u/NECESolarGuy in r/SalemMA (2025-06-26) — https://www.reddit.com/r/SalemMA/comments/1ll9e0c/best_hvac_company_in_area/mzy61mc/
- “I used NETR, they were the only company out of 3 that was able to work with me vs having me go back to oil which I was looking to avoid. I believe before rebates it was around $18k for 3 indoor units?…” — u/Greekfreak1992 in r/SalemMA (2025-03-05) — https://www.reddit.com/r/SalemMA/comments/1j3e9ig/reputable_heat_pump_minisplit_installer/mg2s97o/
- “if you *had* to go with a big HVAC contractor, N.E.T.R. is solid. They could be really hit or miss close to Cambridge/Somerville though - someone in LC (our quote-sharing group) said N.E.T.R. quoted $…” — u/based_papaya in r/boston (2024-07-26) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/lez7eq2/
- “Have used NETR twice. They came in about 7-8k below Sila and New England Ductless (the most expensive) and about 2k over a cheaper local contractor. Good customer service and they now handle the rebat…” — u/boredoo in r/boston (2024-07-25) — https://www.reddit.com/r/boston/comments/1ebxugr/20_heat_pump_quotes_north_of_boston_in_the_middle/ley14ov/
- “I wanted to update the condenser with hyper heat. Wholesale is about 6k. For just that (same labor as quoted) NETR wanted 24k. A 3x what it should have cost. Hell, I get they need margin and didn’t ex…” — u/dasponge in r/boston (2024-02-02) — https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/kokvig8/
- “Interesting, I did work with NETR for the AC replacement (just a single 3-ton unit, using existing ductwork), they came the cheapest at roughly $17K (before all the Mass save discounts), but they offe…” — u/Gesha24 in r/boston (2024-02-02) — https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/kojkf70/
- “We dropped N.E.T.R. this time around b/c they're not as affordable for larger SFHs w/pre-existing ductwork like the one in Malden :( we still think pretty highly of them, though.” — u/based_papaya in r/boston (2024-02-01) — https://www.reddit.com/r/boston/comments/1agauzo/i_benchmarked_23_more_heat_pump_installers_but/
- “I had NETR do a very similar install for me in 2016 and it went well. There were a few issues with the placement of the head units—mostly I blame myself and would be happy to speak directly about my e…” — a Reddit commenter in r/boston (2023-11-05) — https://www.reddit.com/r/boston/comments/17ndsf8/i_benchmarked_prices_from_20_heat_pump_installers/k7z5esv/
- “I know someone who just went through NETR for an install and was very happy with the service.  They also assisted quite a bit with the rebate process.” — u/Squish_the_android in r/boston (2023-11-04) — https://www.reddit.com/r/boston/comments/17ndsf8/i_benchmarked_prices_from_20_heat_pump_installers/k7s2d7q/
- “I just got a ducted Mitsubishi hyper heat rated at 36k BTU from NETR for $21k before the rebate.” — u/Malforus in r/boston (2023-11-04) — https://www.reddit.com/r/boston/comments/17ndsf8/i_benchmarked_prices_from_20_heat_pump_installers/k7rzuly/
- “|NETR|2|17k, drop to 15.5k|” — u/based_papaya in r/boston (2023-11-04) — https://www.reddit.com/r/boston/comments/17ndsf8/i_benchmarked_prices_from_20_heat_pump_installers/
- “I used NETR recently and they came in fairly reasonable (IMO for Boston). $20k for a 3-head Mitsubishi HiHeat system with 0% financing.” — u/tyrealhsm in r/massachusetts (2023-05-18) — https://www.reddit.com/r/massachusetts/comments/12lvjjl/can_i_diy_my_own_mini_splits_here/jkpade9/
- “-home ductless system installed June 2021. Our system is sized to fit the whole home and we still have our backup forced hot water system but haven't used it since installing the ASHPs. We have a Mits…” — u/unhappybuffalo in r/boston (2023-01-06) — https://www.reddit.com/r/boston/comments/104fske/masssave_heat_pumps/j34wt67/
- “I'm guessing NETR doesn't work with forced air systems” — u/dante662 in r/Somerville (2022-10-09) — https://www.reddit.com/r/Somerville/comments/xzlwdl/hvac_contractors_who_actually_respond/irmugjw/
- “NETR did my heat pump installation; MacFarlane also seemed trustworthy.” — u/Floomi in r/Somerville (2022-10-09) — https://www.reddit.com/r/Somerville/comments/xzlwdl/hvac_contractors_who_actually_respond/irmt6n1/
- “I used NETR for mini-splits because the city had vetted them for the HeatSmart/CoolSmart program. I got my first one through the program, was very happy with it so 4 years later added a second.” — u/mem_somerville in r/Somerville (2022-08-24) — https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilj18ju/
- “Both 128 and NETR were willing to help with the rebate and the start of the loan process.” — u/draimus in r/Somerville (2022-08-23) — https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilix4sg/
- “We had NETR install our units and they did a phenomenal job. Completed all work in one day.” — u/who13 in r/Somerville (2022-08-23) — https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ilinkkw/
- “I went with NETR on the recommendation of a friend and am happy with the work. Their installer tech mixed up the wiring for two of the units so they behaved oddly, but they took my service call seriou…” — u/Floomi in r/Somerville (2022-08-23) — https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/iligakw/
- “128 Heating and Plumbing has the best reputation and was great during the quote process.  We almost went with them but due to price and scheduling we went with NETR who did a great job (and just in ti…” — u/draimus in r/Somerville (2022-08-23) — https://www.reddit.com/r/Somerville/comments/wvxym4/ductless_ac_installer_recommendations/ili92fb/
- “Sila Heating and Air, the Dubin Clark‑backed residential HVAC and home services platform, completed add-on acquisitions of N.E.T.R. Inc. (North Andover, MA) and John S. Parker Home Services (Kingston,…” — privsource.com — https://www.privsource.com/acquisitions/deal/N7S4Mm

## Recent reviews

- **5/5 · Google Reviews · Fred Ferguson · 2026-07-01**: Repair Service was performed well and efficiently, service personnel were friendly and found all the problems and created solutions, very impressed by that. Tony was friendly and professional and efficient and a joy to meet.
- **1/5 · Google Reviews · Christine Sacco · 2026-06-30**: After having the best experience with the installation when I started with N.E.T.R. a few years ago, apparently their customer service has completely disintegrated.  They offer an Early Bird Maintenance / Tune-Up Special in the spring, but then never honor the appointment.  They don't even have the …
- **5/5 · Google Reviews · Gerry Missal · 2026-06-29**: Tony was very knowledgeable and patient
- **3/5 · Google Reviews · Bill Gable · 2026-06-29**: Install was great but they have had to come 4-5 times to find and repair leaks. Since they were bought out by Sila the prices are sky high. They just found a leak in a head unit that was covered by mfg warranty but want $5000 to install the piece...we are not happy with the situation.
- **5/5 · Google Reviews · Marya Axner · 2026-06-26**: He was very helpful and thoughtful
- **5/5 · Google Reviews · Tricia · 2026-06-25**: Great service. Prompt and easy to communicate with.
- **4/5 · Google Reviews · Adam Pool · 2026-06-24**: Person sent to home was great but verbal office is awful. This was the 3rd time Sila cancelled on me with no notice.
When a service tech finally arrived he was great. But avoid the Sila Boston team HQ if at all possible as they cannot manage their scheduling
- **1/5 · Google Reviews · Stuart Brune · 2026-06-24**: Extremely unprofessional! HVAC system was installed by NETR in 2023. I tried to get them to come out to service the system and quote an expansion but they called halfway through the arrival window to reschedule multiple weeks later. Second attempt arrives and they do it again but this time it’s just…
- **5/5 · Google Reviews · Aeron Hurley · 2026-06-20**: Gaetano fixed our AC leak issue and offered options so it wouldn’t happen again. He was kind and courteous. Highly recommended.
- **5/5 · Google Reviews · Joseph Curreri · 2026-06-19**: Technician Mathew Downey was a ply to have in my home . He was on time and very knowledgeable about our unit . We are in a testing stage right now with a scheduled follow up to make the final diagnosis.
Very pleased so far

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Data freshness: last scanned 2026-07-02T10:11:54.762Z.
Cite as: N.E.T.R., Inc. — Tavlee (https://tavlee.com/contractor/n-e-t-r-inc-north-andover)
Source: https://tavlee.com/contractor/n-e-t-r-inc-north-andover