--- title: "Neal's Flooring, Inc." description: "Neal's Flooring says it has been installing and refinishing wood floors in Connecticut homes and businesses since 1977. On Google it holds 3.9 stars from 6" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Neal's Flooring, Inc. **Trade:** Flooring · **Address:** 7 Business Park Dr, Branford, CT 06405 · **Phone:** (203) 488-4915 · **Website:** http://www.nealswoodflooring.com/ · **Languages:** English **Rating: 2.7/5** (medium confidence) — from 26 reviews across 8 sources. 73% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Neal's Flooring says it has been installing and refinishing wood floors in Connecticut homes and businesses since 1977. On Google it holds 3.9 stars from 64 ratings, and its BBB grade is A+. A 2025 customer said that after new wood floors were installed, the floor creaked and felt spongey, and Neal's came out the very next day. That customer said Neal's sourced new material, removed the entire floor and reinstalled everything within two weeks. A 2022 customer said Neal's sanded and refinished hardwood floors almost 150 years old. A 2022 reviewer wrote that they laid 700 square feet of vinyl in a condo in less than 5 hours. A 2022 customer said a section of red oak floor had to be replaced after water damage from a faulty laundry machine, with over 1000 square feet sanded and stained. A 2023 customer said engineered wood flooring Neal's installed over a stone kitchen floor with radiant heat was all cracked 18 months later, after Neal's had said they installed over radiant all the time. A 2025 customer said refinished floors faded fast and scratched easily, and that Neal's said nothing was covered under warranty. A 2026 customer said they left splatter on a newly painted closet door and the baseboards and had to refinish the whole upstairs, which was fixed within a day or two after the customer complained. Connecticut lists its home improvement contractor registration, HIC.0656684, as active, held by Neals Flooring Inc. **Strengths:** - A floor reinstall — a 2025 customer said they removed and reinstalled the entire floor - Old hardwood refinishing — a 2022 customer said floors almost 150 years old were refinished **Concerns:** - A cracked floor — a 2023 customer said flooring over radiant heat cracked - A warranty refusal — a 2025 customer said nothing was covered under warranty - Finish redo — a 2026 customer said the upstairs was refinished after complaints ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The company says it has installed and refinished wood floors in Connecticut homes and businesses since 1977 _(confidence: medium)_ - [Official Website](http://www.nealswoodflooring.com) — “About (self-reported, verbatim): Since 1977, Neal's Wood Flooring has been installing and refinishing premium wood floors in Connecticut hom…” - 3.9 stars from 64 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Neal's%20Flooring%2C%20Inc.&query_place_id=ChIJkQeoUFvU54kRyLYMWAy8kcY) — “Google: 3.9★ from 64 ratings” - A 2025 customer said Neal's removed and reinstalled an entire floor within two weeks after it creaked and felt spongey _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNbnY0ODdBM2JLS013EAE!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEMnv487A3bKKMw%7C%7C?hl=en-US) — “5★ We worked with Neal's Hardwood Flooring over 10 years ago, and our original wood floors still look amazing. So when we decided to install…” - A 2022 customer said Neal's sanded and refinished hardwood floors almost 150 years old _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1aXUzNUhBEAE!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEICAgICuiu35HA%7C%7C?hl=en-US) — “5★ Neal's Flooring worked miracles on our floors. Our hardwood floors are almost 150 years old and hadn't been refinished in a very long ti…” - A 2023 customer said engineered wood flooring installed over radiant heat cracked within 18 months _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNacGJMcGdBRRAB!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEICAgICZpbLpgAE%7C%7C?hl=en-US) — “1★ We hired a contractor and Neals flooring to install engineered wood flooring over our existing stone floor in our kitchen. Our biggest co…” - A 2025 customer said refinished floors faded and scratched and Neal's said nothing was covered under warranty _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twTFZUZHJVSGhPVlRFd1VtVkRNa3RTVUd0bFZGRRAB!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CAIQACodChtycF9oOkpLVTdrUHhOVTEwUmVDMktSUGtlVFE%7C%7C?hl=en-US) — “1★ Stay away!! We had our floors refinished and sanded a few years ago. Upon returning from vacation we noticed the floors didn’t have the r…” - A 2026 customer said splatter was left on a closet door and baseboards and the upstairs had to be refinished _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT200eFlqVmhWa0pKVld0U2FrOUpVR05WYUhFNWJWRRAB!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CAIQACodChtycF9oOm4xYjVhVkJJVWtSak9JUGNVaHE5bVE%7C%7C?hl=en-US) — “3★ This is the second time we’ve used Neal’s and if I left a review the first time, it would have been 5 stars. Unfortunately, after this pa…” - Connecticut lists its home improvement contractor registration, HIC.0656684, as active, held by Neals Flooring Inc. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0656684 registry-verified active — registry holder of record: NEALS FLOORING INC” - Specializes in Flooring _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1LXE2YWxRRRAB!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEICAgICu-q6alQE%7C%7C?hl=en-US) — “5★ I contracted them to lay vinyl in my new condo. The installation cost was very fair , I’m sure there was heavy markup on the material to…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1aXUzNUhBEAE!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEICAgICuiu35HA%7C%7C?hl=en-US) — “5★ Neal's Flooring worked miracles on our floors. Our hardwood floors are almost 150 years old and hadn't been refinished in a very long ti…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXNmUyUFJREAE!2m1!1s0x0:0xc691bc0c580cb6c8!3m1!1s2@1:CIHM0ogKEICAgICW6e2PRQ%7C%7C?hl=en-US) — “5★ Recently, I had significant water damage to my hardwood floors caused by a faulty laundry machine. We had to replace a 20' x 10x section…” - [Official Website](http://www.nealswoodflooring.com) — “About (self-reported, verbatim): Since 1977, Neal's Wood Flooring has been installing and refinishing premium wood floors in Connecticut hom…” ## License Status: **active** (#HIC.0656684, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Official Website](http://www.nealswoodflooring.com): 49 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Neal's%20Flooring%2C%20Inc.&query_place_id=ChIJkQeoUFvU54kRyLYMWAy8kcY): 3.9★ from 64 ratings - [Reddit](https://www.reddit.com/r/nealstephenson/comments/1obye1k/neal_stephenson_just_dropped_something_new_called/): 0 community mentions discussing this business - [Procore Construction Network](https://network.procore.com/p/neals-wood-flooring-inc-branford): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/branford/profile/floor-installation/neals-flooring-inc-0111-8000241): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Neal's%20Flooring%2C%20Inc.&query_place_id=ChIJkQeoUFvU54kRyLYMWAy8kcY): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/neals-wood-flooring-inc): Listed on this source - [Local News](https://www.nhregister.com/news/article/Branford-Sports-Hall-of-Fame-will-induct-9-on-11687845.php): Listed on this source ## Recent reviews - **2/5 · Google Reviews · Eric Lofgren · 2026-02-27**: Earlier today one of their company trucks flew through an intersection taking a left, that caused myself and others to have to slam on the brakes. - **3/5 · Google Reviews · M&R · 2026-02-25**: This is the second time we’ve used Neal’s and if I left a review the first time, it would have been 5 stars. Unfortunately, after this past experience, I won’t be recommending Neal’s to anyone anymore. Pros: good price for refinishing and installing, Linda is wonderful to work with, you’ll be happy … - **2/5 · Google Reviews · Victoria Sammis · 2025-12-06**: At one time I enthusiastically praised and referred others to the company. What I learned is if you have a customer service issue, they rate poorly. Long story short, the company wants to charge me for a mistake made by their technicians. No big deal, mistakes happen and the company corrected the pr… - **5/5 · Google Reviews · Mo Mo · 2025-10-05**: Great specialty trade showroom. Lots of variety. Staff friendly and helpful. - **1/5 · Google Reviews · Nate · 2025-07-12**: Stay away!! We had our floors refinished and sanded a few years ago. Upon returning from vacation we noticed the floors didn’t have the right shine. We had just spent a lot to have this done and run a business from the home, so we couldn’t shut down for another week and pay to have everything moved … - **5/5 · Google Reviews · Terry Skowronek · 2025-05-22**: We worked with Neal's Hardwood Flooring over 10 years ago, and our original wood floors still look amazing. So when we decided to install additional wood flooring, we knew exactly who to call. As expected, the sales process was outstanding. The team took the time to educate us on various options, c… - **5/5 · Google Reviews · Regina D'Amico · 2025-04-08**: We have worked with Neal's Flooring and Mark DelRocco (carpet) since the 1980s and have always been extremely satisfied. We recently moved into our Dream House, and Neal's came through for us once again! Our maple floors are stunning, and George Olt was just wonderful to work with--knowledgeable, ac… - **1/5 · Google Reviews · Grace McLean · 2025-01-19**: Had a horrific experience with Neal’s many years ago that I was just reminded of because we are about to get the floors redone again. Once the contract was signed with Neal’s, all communication stopped. Workers we’d never met that only spoke Spanish appeared and they did the job incorrectly. Neal’s… - **5/5 · Google Reviews · Stephanie Elliott · 2024-10-12**: Very happy with our experience at Neil’s. Mark DelRocco showed me many options and samples before I selected the right one to replace the carpet in our rooms. Install only took 5 hours and we were happy with the process. - **5/5 · Google Reviews · Assurance Tax Prep & Bookkeeping LLC · 2024-03-11**: Reputable, reliable service. No problems. --- Data freshness: last scanned 2026-10-13T14:07:25.586Z. Cite as: Neal's Flooring, Inc. — Tavlee (https://tavlee.com/contractor/neal-s-flooring-inc-branford) Source: https://tavlee.com/contractor/neal-s-flooring-inc-branford ## Sitemap [Full site index](https://tavlee.com/sitemap.md)