--- title: "Neil Jones Home Improvements" description: "Neil Jones Home Improvements holds a 4.8-star Google average from 23 ratings, and its Better Business Bureau page shows an A+ grade and accreditation. On t" doc_version: "2026-10-16" last_updated: "2026-10-16" --- # Neil Jones Home Improvements **Trade:** Windows / Siding / Gutters · **Phone:** (860) 349-8771 · **Website:** https://www.neiljoneshomeimprovementpros.com/ · **Languages:** English **Rating: 3.4/5** (medium confidence) — from 11 reviews across 7 sources. 91% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Neil Jones Home Improvements holds a 4.8-star Google average from 23 ratings, and its Better Business Bureau page shows an A+ grade and accreditation. On the BBB it describes its work as roofing, siding, window and doors, and decking and railing. Its own site lists a service area that runs from Middlefield and Wallingford to Guilford and Old Saybrook, and says it has been in business 42 years. A 2024 customer in Cromwell said Neil and the team replaced about 20 windows, a project two prior contractors had failed to execute, and that Ted and his crew cleaned up every day. A 2024 customer in Middlefield said Neil's quote was the lowest of three and the house was reroofed in 1.5 days. A 2024 customer said Neil Jones, Jr moved quickly on a roof replacement because of a leak, and helped with insurance and financing. A 2023 customer said the company did windows, siding, roof and a rebuilt porch on an 1850s farmhouse. A 2023 customer said the crew removed and replaced a front door and its surround, with Neil Jones Jr. helping during the planning stages. A 2022 customer said the roof was replaced, including 6 skylights, along with some siding repair work on a house on a hillside. A 2025 customer who hired the company to rebuild an old deck said the project ran over a few months when it was supposed to be within a month, and that the team would sometimes not show up for a week. That 2025 customer said communication fell off as the work went on, and that things kept piling up until continuing the project was no longer affordable. **Strengths:** - Window replacement — a 2024 customer said about 20 windows were replaced - A 1.5-day reroof — a 2024 customer said the quote was lowest of three - Insurance help — a 2024 customer said Neil Jones, Jr helped with insurance **Concerns:** - Deck project delays — a 2025 customer said it ran months past the plan - Crew attendance — a 2025 customer said the team sometimes missed a week ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.8-star Google average from 23 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Neil%20Jones%20Home%20Improvements&query_place_id=ChIJJy41gdLK54kRcUzWE9ZWoCE) — “Google: 4.8★ from 23 ratings” - A+ grade and accreditation with the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/durham/profile/roofing-contractors/neil-jones-home-improvements-llc-0111-45000763) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ct/durham/profile/roofing-contractors/neil-jones-home-improvements-llc-0111-45000763) — “Better Business Bureau: accredited / certified / member” - Describes its work as roofing, siding, window and doors, and decking and railing _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/durham/profile/roofing-contractors/neil-jones-home-improvements-llc-0111-45000763) — “About (Better Business Bureau, self-described): Neil Jones Home Improvements offer home improvement offers including roofing, siding, window…” - Says it has been in business 42 years _(confidence: low)_ - [Official Website](https://www.neiljoneshomeimprovementpros.com) — “Self-reported 42 years in business” - A 2024 customer in Cromwell said about 20 windows were replaced after two prior contractors failed at the project _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM3M05YbS1BRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIC73NXm-AE%7C%7C?hl=en-US) — “5★ I rarely post comments online, but I wanted to share how pleased we are with the work Neil and the team did in replacing about 20 windows…” - A 2024 customer said Neil's quote was the lowest of three and the house was reroofed in 1.5 days _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEOVlIaWxBRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgICD9YHilAE%7C%7C?hl=en-US) — “5★ Neil’s roofing service came highly recommended (Two of my neighbors used him), and his crew did not disappoint. Not only was he recommen…” - A 2024 customer said Neil Jones, Jr helped with insurance and financing on a roof replacement after a leak _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkMjlySDN3RRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDd29rH3wE%7C%7C?hl=en-US) — “5★ Can’t say enough about Neil Jones, Jr and the process of getting my roof replaced. Seamless. He was super responsive and very quick to ge…” - A 2023 customer said the company did windows, siding, roof and a rebuilt porch on an 1850s farmhouse _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURseGNHVkVBEAE!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDlxcGVEA%7C%7C?hl=en-US) — “5★ Neil Jones Home Improvements did an extensive amount of work on my 1850’s farmhouse that was in a tremendous amount of disrepair. They we…” - A 2023 customer said the crew removed and replaced a front door and its surround _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCOUxHcF93RRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDB9LGp_wE%7C%7C?hl=en-US) — “5★ We hired Neil Jones for the removal and replacement of our front door and it’s surround. Neil Jones Jr. was very helpful during the plann…” - A 2022 customer said the roof was replaced, including 6 skylights, along with some siding repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPZ0tMWDBRRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDOgKLX0QE%7C%7C?hl=en-US) — “5★ Neil Jones Home Improvement was great to work with! Fast turn around time between quote and work actually being performed on the house. W…” - A 2025 customer said a deck project ran over a few months when it was supposed to be within a month, with the team sometimes not showing up for a week _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1RlJrdHBSRkJzUTBReWJXbEhkVzkxVFVoM2NIYxAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CAIQACodChtycF9oOk5FRktpRFBsQ0QybWlHdW91TUh3cHc%7C%7C?hl=en-US) — “2★ This year I hired Neil’s company to do work on my house and rebuild my old deck. I just want to preface that this review isn’t with malic…” - Specializes in Windows / Siding / Gutters _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM3M05YbS1BRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIC73NXm-AE%7C%7C?hl=en-US) — “5★ I rarely post comments online, but I wanted to share how pleased we are with the work Neil and the team did in replacing about 20 windows…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURseGNHVkVBEAE!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDlxcGVEA%7C%7C?hl=en-US) — “5★ Neil Jones Home Improvements did an extensive amount of work on my 1850’s farmhouse that was in a tremendous amount of disrepair. They we…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPZ0tMWDBRRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDOgKLX0QE%7C%7C?hl=en-US) — “5★ Neil Jones Home Improvement was great to work with! Fast turn around time between quote and work actually being performed on the house. W…” - Specializes in Roofing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEOVlIaWxBRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgICD9YHilAE%7C%7C?hl=en-US) — “5★ Neil’s roofing service came highly recommended (Two of my neighbors used him), and his crew did not disappoint. Not only was he recommen…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkMjlySDN3RRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDd29rH3wE%7C%7C?hl=en-US) — “5★ Can’t say enough about Neil Jones, Jr and the process of getting my roof replaced. Seamless. He was super responsive and very quick to ge…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtdjR2YVVREAE!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIC-v4vaUQ%7C%7C?hl=en-US) — “5★ Highly recommend. Obtaining a quote was quick and easy. The pricing was competitive and the responsiveness to emails was unmatched. The w…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPZ0tMWDBRRRAB!2m1!1s0x0:0x21a056d613d64c71!3m1!1s2@1:CIHM0ogKEICAgIDOgKLX0QE%7C%7C?hl=en-US) — “5★ Neil Jones Home Improvement was great to work with! Fast turn around time between quote and work actually being performed on the house. W…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Official Website](https://www.neiljoneshomeimprovementpros.com): 42 yrs in business · Self-reported profile and service details - [BuildZoom](https://www.buildzoom.com/contractor/neil-jones-home-improvements-llc-durham-ct): Listed on this source - [Reddit](https://www.reddit.com/r/LiverpoolFC/comments/szfbtt/neil_jones_klopp_says_he_is_curtis_jones_biggest/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=Neil%20Jones%20Home%20Improvements&query_place_id=ChIJJy41gdLK54kRcUzWE9ZWoCE): 4.8★ from 23 ratings - [Better Business Bureau](https://www.bbb.org/us/ct/durham/profile/roofing-contractors/neil-jones-home-improvements-llc-0111-45000763): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Neil%20Jones%20Home%20Improvements&query_place_id=ChIJJy41gdLK54kRcUzWE9ZWoCE): Listed on this source - [Local News](https://rickbrauchler.com/partners/): Listed on this source ## Recent reviews - **2/5 · Google Reviews · Eric Lovette · 2025-07-31**: This year I hired Neil’s company to do work on my house and rebuild my old deck. I just want to preface that this review isn’t with malicious intent. Neil was one of the first people that actually responded back to me and came to my home within a reasonable time and gave a proposal of what I needed … - **5/5 · Google Reviews · Eric Blecker · 2024-08-13**: I rarely post comments online, but I wanted to share how pleased we are with the work Neil and the team did in replacing about 20 windows in our home. This was a difficult project that 2 prior contractors failed to execute. Neil came in, was fantastic to work with, incredibly helpful in making sur… - **5/5 · Google Reviews · Marc / Dina D'Amato · 2024-03-31**: Neil’s roofing service came highly recommended (Two of my neighbors used him), and his crew did not disappoint. Not only was he recommended , but he came in as the lowest quote amongst 3 that we got. They reroofed /shingled our house in 1.5 days. Super efficient, hard working and meticulous. Whe… - **5/5 · Google Reviews · Lisa Pierce · 2024-02-27**: Can’t say enough about Neil Jones, Jr and the process of getting my roof replaced. Seamless. He was super responsive and very quick to get everything taken care of since we had a leak. He also helped with my insurance and then helping finance everything. He really is amazing at what he does and woul… - **5/5 · Google Reviews · chloie nickerson · 2023-12-02**: Great experience and very professional. Would highly recommend for roofing as my project was a smooth and seamless process - **5/5 · Google Reviews · Autumn Reed · 2023-12-02**: Neil Jones Home Improvements did an extensive amount of work on my 1850’s farmhouse that was in a tremendous amount of disrepair. They were professional and walked me through every step of the process. Some of the work included windows, siding, roof and a rebuilt porch. Would definitely recommend - **5/5 · Google Reviews · Jason molinaro · 2023-07-18**: Very professional and neat. They do what they say they’re going to do. Very affordable. - **5/5 · Google Reviews · Janet Thompson · 2023-01-20**: Neil and his crew are easy to work with. They are responsive, timely, do a great job and leave the work are very clean. - **5/5 · Google Reviews · Justin Gilbert · 2023-01-12**: We hired Neil Jones for the removal and replacement of our front door and it’s surround. Neil Jones Jr. was very helpful during the planning stages, and the crew did very quick and professional work during the renovation. The new door looks great! We’re very happy with the work. - **5/5 · Google Reviews · heidi johnson · 2022-11-17**: Highly recommend. Obtaining a quote was quick and easy. The pricing was competitive and the responsiveness to emails was unmatched. The work was completed in an efficient manner and the site was so clean at the conclusion of the job. The roof looks great. --- Data freshness: last scanned 2026-10-13T08:05:29.170Z. Cite as: Neil Jones Home Improvements — Tavlee (https://tavlee.com/contractor/neil-jones-home-improvements) Source: https://tavlee.com/contractor/neil-jones-home-improvements ## Sitemap [Full site index](https://tavlee.com/sitemap.md)