--- title: "New England Appliance Repair" description: "New England Appliance Repair says on its Better Business Bureau profile that it repairs all makes and models of major appliances. On Google it holds 2.7 st" doc_version: "2026-10-06" last_updated: "2026-10-06" --- # New England Appliance Repair **Trade:** Appliance Repair · **Address:** 418 Power Rd #02860, Pawtucket, RI 02860 · **Phone:** (401) 726-9492 · **Website:** http://www.newenglandappliancerepair.com/ · **Languages:** English **Rating: 1.7/5** (medium confidence) — from 6 reviews across 3 sources. 0% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read New England Appliance Repair says on its Better Business Bureau profile that it repairs all makes and models of major appliances. On Google it holds 2.7 stars from 48 ratings, and its BBB grade is A+. A recent Google customer with a washing machine covered by a Home Depot extended warranty had a 9:00 AM diagnosis visit canceled by a 7:46 AM text that morning because parts were supposedly needed. That customer's calls afterward went straight to voicemail. A 2026 customer said the man shook the dryer and got the heat working again, then said the wall socket needed to be replaced. That 2026 customer wrote that there were still loose wires inside the dryer because he never opened it up. A 2025 customer said Frigidaire gave them the company's number for a freezer repair, and that they called 4 times and the repairman never showed up. A 2024 customer said they had a scheduled 3 hour window and the company never showed and never called. A 2024 customer said a refrigerator repair needed a part ordered, and that three weeks later the owner told them they just had to wait after they had already paid for the part. **Strengths:** - BBB grade — A+ on its Better Business Bureau page **Concerns:** - A canceled visit — a recent washer diagnosis was canceled by text that morning - Unanswered calls — a recent customer's calls went straight to voicemail - A missed freezer visit — a 2025 customer said the repairman never showed up - An unopened dryer — a 2026 customer said loose wires were still inside ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Holds 2.7 stars from 48 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Appliance%20Repair&query_place_id=ChIJb8czJ8Zc5IkReL8sYNjRi9E) — “Google: 2.7★ from 48 ratings” - BBB grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ri/pawtucket/profile/major-appliance-dealers/new-england-appliance-repair-inc-0021-106587) — “Better Business Bureau grade: A+” - Describes itself as repairing all makes and models of major appliances _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ri/pawtucket/profile/major-appliance-dealers/new-england-appliance-repair-inc-0021-106587) — “About (Better Business Bureau, self-described): New England Appliance Repair offers repair services on all makes and models of major applian…” - A recent customer's 9:00 AM washer diagnosis was canceled by text that morning and follow-up calls went to voicemail _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKT1FubFdRV05OTVhKWFQyWmlkVlpSYzFVMldVRRAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CAIQACodChtycF9oOkJOQnlWQWNNMXJXT2ZidVZRc1U2WUE%7C%7C?hl=en) — “1★ My service request was through my Home Depot extended warranty administered by Allstate/SquareTrade, so I expected the process to be prof…” - A 2026 customer said a dryer was left with loose wires inside after a house call _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SQ2VXNTJSekpoWVV0dFVERXRabXRuUW1GdlVtYxAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CAIQACodChtycF9oOnRCeW52RzJhYUttUDEtZmtnQmFvUmc%7C%7C?hl=en) — “1★ For the price of a house call the man shook the dryer and got the heat working again. But then proceeded to tell me it was the wall socke…” - A 2025 customer said the repairman never showed up for a freezer repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKZWwwdm5Fblp6ZnJ3RRAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CIHM0ogKEJel0vnEnZzfrwE%7C%7C?hl=en) — “1★ I made an appointment with Frigidaire to get my freezer repaired and they gave me the phone number to contact this repair company. I call…” - A 2024 customer said the company never showed for a scheduled 3 hour window and never called _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNEkyWi1nRRAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CIHM0ogKEICAgIDL4I2Z-gE%7C%7C?hl=en) — “1★ If I could I would give NO STARS for this no show company. Don't take off work and wait for these people. I had a scheduled appointment w…” - A 2024 customer said a paid-for refrigerator part was followed by a wait the owner blamed on them _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuamVYbm13RRAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CIHM0ogKEICAgICnjeXnmwE%7C%7C?hl=en) — “1★ A few years ago I used this company to repair my refrigerator. It was during the worst of Covid in the summer. We don't have air condit…” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SQ2VXNTJSekpoWVV0dFVERXRabXRuUW1GdlVtYxAB!2m1!1s0x0:0xd18bd1d8602cbf78!3m1!1s2@1:CAIQACodChtycF9oOnRCeW52RzJhYUttUDEtZmtnQmFvUmc%7C%7C?hl=en) — “1★ For the price of a house call the man shook the dryer and got the heat working again. But then proceeded to tell me it was the wall socke…” - [Better Business Bureau](https://www.bbb.org/us/ri/pawtucket/profile/major-appliance-dealers/new-england-appliance-repair-inc-0021-106587) — “About (Better Business Bureau, self-described): New England Appliance Repair offers repair services on all makes and models of major applian…” ## License Status: **not_found** — verified against the official RI state registry, never self-reported. Re-check at the official registry: https://crb.ri.gov/search/contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=New%20England%20Appliance%20Repair&query_place_id=ChIJb8czJ8Zc5IkReL8sYNjRi9E): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ri/pawtucket/profile/major-appliance-dealers/new-england-appliance-repair-inc-0021-106587): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Appliance%20Repair&query_place_id=ChIJb8czJ8Zc5IkReL8sYNjRi9E): 2.7★ from 48 ratings ## Recent reviews - **1/5 · Google Reviews · George D. · 2026-08-05**: My service request was through my Home Depot extended warranty administered by Allstate/SquareTrade, so I expected the process to be professional and well coordinated. I had a 9:00 AM appointment scheduled with New England Appliance Repair to diagnose my washing machine. I took time off from work b… - **1/5 · Google Reviews · Donna Jean · 2026-03-05**: For the price of a house call the man shook the dryer and got the heat working again. But then proceeded to tell me it was the wall socket that needed to be replaced. The dryer had electricity, it had no heat. This was a complete waste of my time and money. And we still have loose wires inside the … - **1/5 · Google Reviews · Austin Vangel · 2025-05-28**: I made an appointment with Frigidaire to get my freezer repaired and they gave me the phone number to contact this repair company. I called 4 times and left a voice mail, but never got a response. I also confirmed with the Frigidaire rep the arrival window for the repairman. Never showed up, never c… - **1/5 · Google Reviews · celeste ferendo · 2024-09-28**: A few years ago I used this company to repair my refrigerator. It was during the worst of Covid in the summer. We don't have air conditioning. They showed up unmasked and were annoyed when I requested they wear masks. They had to order a part. Three weeks later I called and the nasty owner told… - **1/5 · Google Reviews · Jennifer Lax · 2024-06-24**: If I could I would give NO STARS for this no show company. Don't take off work and wait for these people. I had a scheduled appointment with them for a 3 hour window and they never showed and never called. I had to find out through the manufacturer that they cancelled at the last minute. Completely … - **Better Business Bureau · George D**: BBB Review: New England Appliance / REMOVEDI am extremely disappointed with my experience dealing with New England Appliance and REMOVEDregarding an appliance repair issue. This was not handled the way a customer should expect when dealing with a service company. --- Data freshness: last scanned 2026-10-06T01:22:16.889Z. Cite as: New England Appliance Repair — Tavlee (https://tavlee.com/contractor/new-england-appliance-repair-pawtucket) Source: https://tavlee.com/contractor/new-england-appliance-repair-pawtucket ## Sitemap [Full site index](https://tavlee.com/sitemap.md)