# New England Cleaning, LLC

**Trade:** House Cleaning · **Address:** 18 Burnett Rd, Revere, MA 02151 · **Phone:** (617) 504-6183 · **Website:** http://newenglandcleaningma.com/ · **Languages:** English

**Rating: 2.5/5** (low confidence) — from 6 reviews across 5 sources.
50% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 2 negative.

## The honest read

New England Cleaning is a Revere company built around routine and move-related housecleaning — regular home cleanings, move-in/move-out jobs, and post-construction cleanup, according to its own site, which says it serves the Boston area. Better Business Bureau records list it as a cleaning-services business owned by Sandra Bocaneli, in business since 2018, with an A+ BBB grade, though not BBB-accredited.

The company's Angi and HomeAdvisor histories run from 2019 to 2026, and some long-time clients describe real staying power: in a 2019 review, a customer said Sandra "has stayed with us through 4 homes" over more than 10 years, praising her communication and follow-through. A 2026 review described the crew arriving the day after an estimate and finishing while staying within their quoted price.

But the two most recent reviews on file, from spring and summer 2026, are pointed complaints about paid deep cleanings. One customer described paying $600 for what was billed as a deep clean but turned out to be a regular cleaning, with window sills, the fridge, and a curio cabinet all left untouched. That echoes a 2020 review, where a customer paying for a move-out cleaning found the kitchen and bathroom cabinets not properly cleaned despite three cleaners working an empty, 1,316-square-foot home.

Before booking, it's worth pinning down exactly what a "deep clean" covers and getting it in writing — two customers years apart describe paying a premium for a scope that wasn't delivered. This looks like a fit for regular, recurring housecleaning with an established relationship, which is where the long-term praise concentrates; a one-time deep clean or move-out job is where the complaints cluster, so confirm the checklist before the crew arrives.

**Strengths:**
- Long client relationships — one reviewer cites 10 years and four homes with the company
- On-budget completion — a 2026 review says the crew stayed within its quoted price
- A+ BBB grade — Better Business Bureau lists the company at A+

**Concerns:**
- Deep-clean shortfalls — a 2026 review cites unwashed window sills, fridge and cabinets for $600
- Repeat quality complaints — a 2020 review also cites uncleaned cabinets after a paid move-out job

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 6 reviews from 2019 to 2026 across Angi and HomeAdvisor, including two detailed 1-2 star complaints within the past six months _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “1★ I paid an outrageous amount for what was supposed to be a deep cleaning of my house. They did a regular cleaning of house I PAID FOR DEEP…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “2★ Dealing with the owner was great, however the work done was not. She had three people helping her and our home is only 1,316 square feet …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “HomeAdvisor: 4.7★ from 50 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/revere/new-england-cleaning%2C-llc-reviews-9142013.htm) — “Angi: 4.7★ from 50 ratings”
- Better Business Bureau lists the company at an A+ grade, though not BBB accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/revere/profile/cleaning-services/new-england-cleaning-0021-429193) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/revere/profile/cleaning-services/new-england-cleaning-0021-429193) — “BBB profile confirms New England Cleaning as a cleaning-services business at 18 Burnett Rd, Revere, MA, owned by Sandra Bocaneli, in busines…”
- BBB records list Sandra Bocaneli as owner, in business since 2018 _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/revere/profile/cleaning-services/new-england-cleaning-0021-429193) — “BBB profile confirms New England Cleaning as a cleaning-services business at 18 Burnett Rd, Revere, MA, owned by Sandra Bocaneli, in busines…”
- In a June 2026 review, a customer described paying $600 for a promised deep clean but receiving a regular cleaning, citing unwashed window sills, an untouched fridge and curio cabinet _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “1★ I paid an outrageous amount for what was supposed to be a deep cleaning of my house. They did a regular cleaning of house I PAID FOR DEEP…”
  - [Angi](https://www.angi.com/companylist/us/ma/revere/new-england-cleaning%2C-llc-reviews-9142013.htm) — “I paid an outrageous amount for what was supposed to be a deep cleaning of my house. They did a regular cleaning of house I PAID FOR DEEP CL…”
- In a 2020 review, a customer paying for a move-out cleaning found kitchen and bathroom cabinets not properly cleaned _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “2★ Dealing with the owner was great, however the work done was not. She had three people helping her and our home is only 1,316 square feet …”
- A 2019 review said the company had stayed with the same family through 4 homes over more than 10 years _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “5★ Sandra and her team are terrific! We have been customers for over 10 years and she has stayed with us through 4 homes. Very dependable, g…”
- A 2026 review said the crew arrived the day after the estimate and stayed within its quoted price _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “5★ Sandra and her crew did an excellent job. She came on Saturday and looked at everything and gave an estimate. She and her crew came the n…”
- The company's own site states it offers residential cleaning, move-in/move-out cleaning and post-construction cleanup serving the Boston area _(confidence: high)_
  - [Official Website](http://newenglandcleaningma.com) — “New England Cleaning LLC is a Revere, Massachusetts cleaning company offering residential cleaning, move-in/move-out cleaning, and post-cons…”
- Specializes in House Cleaning _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/revere/profile/cleaning-services/new-england-cleaning-0021-429193) — “Services offered (Better Business Bureau): Cleaning Services”
  - [Official Website](http://newenglandcleaningma.com) — “New England Cleaning LLC is a Revere, Massachusetts cleaning company offering residential cleaning, move-in/move-out cleaning, and post-cons…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html) — “Services offered (HomeAdvisor): Residential Housecleaning, Move In/Move Out Cleaning, Post Construction Clean-ups, Maid Service, Range & Hoo…”
  - [Angi](https://www.angi.com/companylist/us/ma/revere/new-england-cleaning%2C-llc-reviews-9142013.htm) — “Services offered (Angi): Residential Housecleaning, Move In/Move Out Cleaning, Post Construction Clean-ups, Maid Service, Range & Hood - Cle…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Cleaning%2C%20LLC&query_place_id=ChIJWfklf3Jx44kRfyON75IvR-I): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/revere/profile/cleaning-services/new-england-cleaning-0021-429193): Listed on this source
- [Official Website](http://newenglandcleaningma.com): Self-reported profile and service details
- [HomeAdvisor](https://www.homeadvisor.com/rated.newenglandcleaningllc.159649317.html): 4.7★ from 50 ratings
- [Angi](https://www.angi.com/companylist/us/ma/revere/new-england-cleaning%2C-llc-reviews-9142013.htm): 4.7★ from 50 ratings

## Recent reviews

- **1/5 · HomeAdvisor · Lynda R. · 2026-06-01**: I paid an outrageous amount for what was supposed to be a deep cleaning of my house. They did a regular cleaning of house I PAID FOR DEEP CLEAN windows sills not cleaned, fridge wasn't touched, curio cabinet wasn't done, walls weren't even dusted nevermind washed, not even coffee pot was cleaned. $6…
- **Angi · Elizabeth L. · 2026-04-01**: Sandra and her crew did an excellent job. She came on Saturday and looked at everything and gave an estimate. She and her crew came the next day and cleaned everything just as she had said. They stayed within their estimated price. I would definitely recommend New England Cleaning, LLC to my friends…
- **2/5 · HomeAdvisor · Lindsey C. · 2020-06-01**: Dealing with the owner was great, however the work done was not. She had three people helping her and our home is only 1,316 square feet so a thorough job should have been done. They did not have any furniture in the house to deal with as it was completely empty. They did not touch the bathroom shel…
- **Angi · Patricia L. · 2019-09-01**: I chose New England Cleaning LLC because of the straight A (excellent) reviews (except for the one B but Sandra later resolved the issue). Sandra (who owns the business) has 2 important attributes. Responsible communication and trustworthiness. Sandra responded on a timely basis each time and she / …
- **5/5 · HomeAdvisor · Susan S. · 2019-07-01**: Sandra and her team are terrific! We have been customers for over 10 years and she has stayed with us through 4 homes. Very dependable, great attention to detail and very trustworthy. We highly recommend Sandra.

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Data freshness: last scanned 2026-09-06T19:48:53.480Z.
Cite as: New England Cleaning, LLC — Tavlee (https://tavlee.com/contractor/new-england-cleaning-llc-revere)
Source: https://tavlee.com/contractor/new-england-cleaning-llc-revere