--- title: "New England Foundation Crack Repair" description: "New England Foundation Crack Repair is a Whitinsville, Massachusetts foundation repair and basement waterproofing company serving Massachusetts, Connecticu" doc_version: "2026-09-15" last_updated: "2026-09-15" --- # New England Foundation Crack Repair **Trade:** Waterproofing / Foundation · **Phone:** (833) 632-7225 · **Website:** https://www.newenglandfoundationcrackrepair.com/ · **Languages:** English **Rating: 4.4/5** (high confidence) — from 168 reviews across 7 sources. 99% of sentiment-scored reviews read net-positive. Last 6 months: 21 reviews, 0 negative. ## The honest read New England Foundation Crack Repair is a Whitinsville, Massachusetts foundation repair and basement waterproofing company serving Massachusetts, Connecticut, and Rhode Island, founded in 2019 by partners Paul, Will, and Cassandra. The company describes itself as locally owned with no franchises or outsourced crews, and BBB records list it with an A+ grade and license numbers in Massachusetts and Connecticut. Technician Chase is named and praised individually across dozens of reviews for explaining the repair process clearly and leaving basements and yards clean afterward, and reviewers consistently describe fast turnaround from first call to quote, often same-day or within a day or two. One reviewer chose the company over a cheaper competitor specifically because it hauled away old timber columns the other company would not, and a separate reviewer describes returning a second time for additional crack repairs and being just as satisfied. Aggregate scores are strong: 4.9 stars on Google, and 5.0 stars on both HomeAdvisor and Angi from 90 ratings each. A couple of specific issues are worth asking about. A 2025 review described a two-week wait for an appointment that was then cancelled by text message 20 minutes before it was scheduled to start. A 2026 review described a broken pump delaying a repair by a day, mid-job. For foundation crack repair, lally column replacement, sump pumps, and basement waterproofing across Massachusetts, Connecticut, and Rhode Island, the reviews describe a responsive, well-regarded company with one recent scheduling lapse worth confirming won't recur. **Strengths:** - Named technician praise — Chase draws repeated, specific praise across dozens of reviews - Fast scheduling response — reviewers describe quotes and bookings within hours to a couple days - Full-scope service — one reviewer noted they hauled away old columns a competitor refused - Repeat customers — one reviewer describes returning to fix cracks a second time **Concerns:** - Appointment cancellation — a 2025 review described a last-minute cancellation after a two-week wait - Equipment reliability — a broken pump delayed one 2026 repair by a day ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A Whitinsville, MA foundation repair and basement waterproofing company serving MA, CT, and RI; founded in 2019 by partners Paul, Will, and Cassandra; self-reported as locally owned with no franchises or outsourced crews. _(confidence: medium)_ - [Official Website](https://www.newenglandfoundationcrackrepair.com) — “A Whitinsville, Massachusetts foundation repair and basement waterproofing company specializing in crack repair, cold joints, lally columns,…” - [Official Website](https://www.newenglandfoundationcrackrepair.com) — “Company history (self-reported): The site says that in 2019 Paul, Will and Cassandra came together to establish New England Foundation Crack…” - [Official Website](https://www.newenglandfoundationcrackrepair.com) — “Ownership (self-reported): Founded and run by three partners, Paul, Will and Cassandra; the site describes itself as locally owned and opera…” - BBB records list this business with an A+ grade and license numbers in Massachusetts (a construction supervisor license and a home-improvement-contractor number) and Connecticut, as reported by BBB rather than independently registry-verified here. _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/whitinsville/profile/foundation-repair/new-england-foundation-crack-repair-llc-0261-332128) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/whitinsville/profile/foundation-repair/new-england-foundation-crack-repair-llc-0261-332128) — “Licence listed on Better Business Bureau: CS-118940, issued by Massachusetts Department of Public Safety and Inspections, expiration 10/11/2…” - [Better Business Bureau](https://www.bbb.org/us/ma/whitinsville/profile/foundation-repair/new-england-foundation-crack-repair-llc-0261-332128) — “Licence listed on Better Business Bureau: 196513, issued by Office of Consumer Affairs & Business Regulations” - [Better Business Bureau](https://www.bbb.org/us/ma/whitinsville/profile/foundation-repair/new-england-foundation-crack-repair-llc-0261-332128) — “Licence listed on Better Business Bureau: HIC.0661980, issued by Connecticut Department of Consumer Protection” - Carries strong aggregate scores: 4.9 stars on Google, and 5.0 stars on both HomeAdvisor and Angi from 90 ratings each. _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/whitinsville/new-england-foundation-crack-repair-llc-reviews-1.htm) — “Angi: 5.0★ from 90 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.NewEnglandFoundation.91818329.html) — “HomeAdvisor: 5.0★ from 90 ratings” - [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Foundation%20Crack%20Repair&query_place_id=ChIJjQz8tKAd5IkRIXNQvxd38b8) — “Google: 4.9★ from 0 ratings” - Technician Chase is named and praised individually across dozens of reviews for clear explanations and clean work. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzeE5uQjNWVGhHVW5CSFMzRktRMVo2U25kbmMzYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOksxNnB3VThGUnBHS3FKQ1Z6Sndnc3c%7C%7C?hl=en-US) — “5★ I reached out to New England Foundation to have some foundation cracks repaired and to install a few Lally columns. I give this company a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGcVIydHVWRTVIV2xsb2N6SldNRWt6VEdoS1FtYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOlFqR2tuVE5HWlloczJWMEkzTGhKQmc%7C%7C?hl=en-US) — “5★ Chase N was great. He explained what he was going to do, approximately how long it would take, and why. He was spot on. I would recommend…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204eFdURmFRa3h4U0UxaFV6RlRSVGx0UldkUVZrRRAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOm8xWTFaQkxxSE1hUzFTRTltRWdQVkE%7C%7C?hl=en-US) — “5★ I had a leak in my basement that looked like it was just patched. Contacted New England Foundation Crack Repair, made an appointment and…” - Reviewers consistently describe fast scheduling response, often receiving a quote the same day or within a day or two. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kM05HRTVja3haYTBveWEwdHpiR3g2TkdsbVUwRRAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOnd3NGE5ckxZa0oya0tzbGx6NGlmU0E%7C%7C?hl=en-US) — “5★ Great experience with NE Foundation Crack Repair. Will was prompt for estimate appointment and explained procedure for repairing our foun…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oT1UzVldRWGxDVlhVMlVIQlNNSE5YVG1adlEzYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOnhOU3VWQXlCVXU2UHBSMHNXTmZvQ3c%7C%7C?hl=en-US) — “5★ We discovered a leak on a Sunday. After reading the reviews for New England Foundation Crack Repair, I submitted a request and received …” - One reviewer chose the company over a cheaper competitor because it hauled away old timber columns the competitor would not. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204MlMwWkJVMFZYTkhWQmRtb3daeTFQU1VkdlVuYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOm82S0ZBU0VXNHVBdmowZy1PSUdvUnc%7C%7C?hl=en-US) — “5★ We hired NE Foundation Crack Repair to replace three old wooden columns in our basement with new lally columns, and the experience was fa…” - One reviewer describes returning a second time for additional crack repairs and being just as satisfied. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1c2FFWkNSVkJITVhZNVNWcFVSbk5YYVU5MkxVRRAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOk5saEZCRVBHMXY5SVpURnNXaU92LUE%7C%7C?hl=en-US) — “5★ This is the second time I've turned to NE Foundation to fix the cracks in my foundation walls, and I couldn't be happier! I was dealing w…” - A 2025 review described a two-week wait for an appointment that was then cancelled by text message 20 minutes before it was scheduled to start. _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOWk0yRkRSVkZTVVdFNGN6Tk5TVWR6YXpJNU9HYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOlNZM2FDRVFSUWE4czNNSUdzazI5OGc%7C%7C?hl=en-US) — “1★ A huge disappointment ! It took them 2 weeks to make the appointment then cancelled my appointment 20 mins before the appointment with a …” - A 2026 review described a broken pump delaying a repair by a day, mid-job. _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tJeVN6QnhVUzFmWVcwME1FWnlVbFpHTldWRlRVRRAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOkIySzBxUS1fYW00MEZyUlZGNWVFTUE%7C%7C?hl=en-US) — “4★ Getting the quote and setting up the date for the repair were very easy thanks to Cassandra. When they come to do the repair, they were …” - Core work spans foundation crack repair, lally column replacement, and basement waterproofing including sump pump installation. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzeE5uQjNWVGhHVW5CSFMzRktRMVo2U25kbmMzYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOksxNnB3VThGUnBHS3FKQ1Z6Sndnc3c%7C%7C?hl=en-US) — “5★ I reached out to New England Foundation to have some foundation cracks repaired and to install a few Lally columns. I give this company a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204MlMwWkJVMFZYTkhWQmRtb3daeTFQU1VkdlVuYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOm82S0ZBU0VXNHVBdmowZy1PSUdvUnc%7C%7C?hl=en-US) — “5★ We hired NE Foundation Crack Repair to replace three old wooden columns in our basement with new lally columns, and the experience was fa…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xnM1QwNWhlRk5MWTJOTVRWcFhYMjFqWW1saFpXYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOlg3T05heFNLY2NMTVpXX21jYmlhZWc%7C%7C?hl=en-US) — “5★ Chase installed 4 lally columns in my basement to address some uneven and bouncy floors on the first floor of my house. My entire experie…” - Specializes in Waterproofing / Foundation _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Foundation%20Crack%20Repair&query_place_id=ChIJjQz8tKAd5IkRIXNQvxd38b8) — “Google: 4.9★ from 0 ratings” - [Official Website](https://www.newenglandfoundationcrackrepair.com) — “A Whitinsville, Massachusetts foundation repair and basement waterproofing company specializing in crack repair, cold joints, lally columns,…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzeE5uQjNWVGhHVW5CSFMzRktRMVo2U25kbmMzYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOksxNnB3VThGUnBHS3FKQ1Z6Sndnc3c%7C%7C?hl=en-US) — “5★ I reached out to New England Foundation to have some foundation cracks repaired and to install a few Lally columns. I give this company a…” - Also offers Masonry _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGcFNqQnJlVk5NWlVWd1pGUlliVkJSVVcxNFRuYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOkFpSjBreVNMZUVwZFRYbVBRUW14Tnc%7C%7C?hl=en-US) — “5★ Will and his crew absolutely killed it exceeded all my expectations they went above and beyond the scope of work in my opinion with the s…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xseWNsWnVVa1ZqV1c1WVR6TnJUV3R0YW01S1NIYxAB!2m1!1s0x0:0xbff17717bf507321!3m1!1s2@1:CAIQACodChtycF9oOllyclZuUkVjWW5YTzNrTWttam5KSHc%7C%7C?hl=en-US) — “5★ We had an outstanding experience with New England Foundation Crack and Repair and can’t recommend them highly enough. They recently comp…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Angi](https://www.angi.com/companylist/us/ma/whitinsville/new-england-foundation-crack-repair-llc-reviews-1.htm): 5.0★ from 90 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=New%20England%20Foundation%20Crack%20Repair&query_place_id=ChIJjQz8tKAd5IkRIXNQvxd38b8): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/new-england-foundation-crack-repair-llc): Listed on this source - [Official Website](https://www.newenglandfoundationcrackrepair.com): 7 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=New%20England%20Foundation%20Crack%20Repair&query_place_id=ChIJjQz8tKAd5IkRIXNQvxd38b8): 4.9★ from 202 ratings - [HomeAdvisor](https://www.homeadvisor.com/rated.NewEnglandFoundation.91818329.html): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/whitinsville/profile/foundation-repair/new-england-foundation-crack-repair-llc-0261-332128): Listed on this source ## Recent reviews - **5/5 · Google Reviews · John Minichiello · 2026-08-10**: I was looking to have 4 tree timber Lally columns replaced in my basement. Found New England Foundation Crack Repair. Called and Cassandra answered the phone. I did not have to leave a message and either no return call or get called back several days to a weeks later. Cassandra scheduled the appoin… - **5/5 · Google Reviews · Erika Steele · 2026-07-22**: When we needed help with a minor leak in our basement we contacted a few companies and NEFCR was the first to get back to us. They were very helpful in diagnosing the problem by looking at pictures and booked us quickly. Chase did the work on site and made a few honest recommendations before complet… - **5/5 · Google Reviews · Mitch Saso · 2026-07-15**: I reached out to New England Foundation to have some foundation cracks repaired and to install a few Lally columns. I give this company an A+! They were punctual, professional, and very trustworthy from start to finish. Chase was especially professional, knowledgeable, and courteous throughout the … - **5/5 · Google Reviews · Ed Eastman · 2026-07-10**: Showed on time, professional and clean. Great looking results. - **5/5 · Google Reviews · Frank Petroski · 2026-07-02**: This was a great experience from the first phone call to the completion of the job. Chase was the person who came out to replace a pretty corroded lally column. He offered to walk around back to the basement entrance rather than track through the living area upstairs. Very professional, made shor… - **5/5 · Google Reviews · Bill Levine · 2026-07-01**: they were very professional and resonable they let me know what time and handle everything from the permits to installation and perfect cleanup when done chase dealt with the inpector and trouble shooted any problems - **5/5 · Angi · Mitch P. · 2026-07-01**: I reached out to New England Foundation to have some foundation cracks repaired and to install a few Lally columns. I give this company an A+! They were punctual, professional, and very trustworthy from start to finish. Chase was especially professional, knowledgeable, and courteous throughout the e… - **5/5 · Google Reviews · Kenneth Guertin · 2026-06-25**: We needed one garage lally column replaced that was rusting and deteriorating at the bottom. Chase came out on two occasions; once to cut and jackhammer a hole in the concrete floor and pour a new footing, and then a second time to install the column itself. On both occasions he got right to work a… - **5/5 · Google Reviews · Andre Licht · 2026-06-24**: I have dealt with this team multiple times and I will continue to do so moving forward. Will, Cassandra, and Chase are all professional, timely, and a pleasure to deal with. Their work is cost-effective and always fixes our problems - **5/5 · Angi · David J. · 2026-06-01**: My bulkhead was leaking, causing water to enter the basement. I call New England Foundation Crack Repair. They were super professional in scheduling, and within a week, they sent a very knowledgeable tech who explained everything he was going to do and showed the trouble areas. Within 2 hours, he ha… --- Data freshness: last scanned 2026-08-15T15:15:37.832Z. Cite as: New England Foundation Crack Repair — Tavlee (https://tavlee.com/contractor/new-england-foundation-crack-repair) Source: https://tavlee.com/contractor/new-england-foundation-crack-repair ## Sitemap [Full site index](https://tavlee.com/sitemap.md)