---
title: "New Horizon Cleaning"
description: "New Horizon Cleaning shows 4.9 stars from 220 ratings on Google and holds an A+ grade from the Better Business Bureau. A recent customer with arthritis sai"
doc_version: "2026-10-16"
last_updated: "2026-10-16"
---

# New Horizon Cleaning

**Trade:** House Cleaning · **Address:** 71 Kiev Dr, Southbury, CT 06488 · **Phone:** (203) 241-0927 · **Website:** http://www.newhorizoncleaning.org/ · **Languages:** English

**Rating: 4.1/5** (medium confidence) — from 161 reviews across 5 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 32 reviews, 1 negative.

## The honest read

New Horizon Cleaning shows 4.9 stars from 220 ratings on Google and holds an A+ grade from the Better Business Bureau.

A recent customer with arthritis said a deep cleaning left everything shiny, with towels and blankets shaped and rose and bow designs on the Kleenex. A recent customer said the ladies cleaned their motorhome, including a special request to clean all the wood inside. A recent customer who had been laid up with a foot injury hired the company for a deep clean and called it worth every penny. A recent customer said a different crew came for their bi-weekly cleaning and was thorough, respectful and hard-working. A 2026 customer said the company cleaned before they listed a condo, and the owner was very responsive.

A 2025 customer said that when told they could skip two unused rooms, the cleaners instead cleaned out a utility closet, then the freezer and fridge. A 2025 customer said sheetrock dust left after a flooded basement apartment was gutted and rebuilt was all gone. A 2024 customer chose an 8 hour deep clean that took longer because the house needed it.

A recent customer who gave two stars said they do a great job but are rarely on time, from half an hour to over an hour late, and several times did an hour or an hour and a half of a two-hour cleaning. A recent customer reported a no call no show, with messages read but not answered. A 2025 customer said that after an estimate visit and a booked first cleaning, no one called back with a date, and calls, emails and a letter went unanswered.

**Strengths:**
- Deep cleaning — a recent customer called a deep clean worth every penny
- A motorhome clean — a recent customer had all the interior wood cleaned
- Construction dust cleanup — a 2025 customer's basement sheetrock dust was all gone

**Concerns:**
- Late arrivals — a recent customer said they are rarely on time
- A missed appointment — a recent customer reported a no call no show
- Estimate, then silence — a 2025 customer never got a cleaning date

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.9 stars from 220 ratings on Google _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=New%20Horizon%20Cleaning&query_place_id=ChIJneuzQ-Pl54kR_1-lDI9tZl8) — “Google: 4.9★ from 220 ratings”
- Better Business Bureau grade of A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/southbury/profile/janitor-service/new-horizon-cleaning-0111-110092987) — “Better Business Bureau grade: A+”
- A recent customer had a motorhome cleaned, including all the interior wood _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4NVFtdFNXRGhVTkhadmJrTlBhWEZpYzI5NVluYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOl85QmtSWDhUNHZvbkNPaXFic295Ync%7C%7C?hl=en-US) — “5★ These ladies did a fabulous job on our motorhome. The sink has never been so clean. They also did a special request of cleaning all the w…”
- A recent customer called a deep clean after a foot injury worth every penny _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKeFVrOXJaazExY2xaVloydzNTbmRTWjJOMFNtYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOkJxUk9rZk11clZVZ2w3SndSZ2N0Smc%7C%7C?hl=en-US) — “5★ I had been laid up with a foot injury and was very limited to what I could clean in the house. So after 3 months of looking at dust etc. …”
- In a 2025 review, the cleaners cleaned a utility closet, freezer and fridge in place of two unused rooms _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CNmJYUnpiMmxqUkdGaVZVZFFWR3RmVUUxT2QzYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOnB6bXRzb2ljRGFiVUdQVGtfUE1Od3c%7C%7C?hl=en-US) — “5★ I can’t say enough about New Horizon cleaning and Carolina’s team.  They have been cleaning my house for just a couple months now every o…”
- In a 2025 review, sheetrock dust from a rebuilt basement apartment was cleaned away _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMNko2WXJQMjYtQ01REAE!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CIHM0ogKEL6J6YrP26-CMQ%7C%7C?hl=en-US) — “5★ I don’t usually write reviews however, the crew that Carolina sent to my home did an amazing job. We had a huge flood in our finished apa…”
- A recent customer said they are rarely on time and several times cut a two-hour cleaning short _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kQk1ITTNUbG8wYnpjMU0xSkpkazFDYXkwdFIwRRAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOmdBMHM3Tlo0bzc1M1JJdk1Cay0tR0E%7C%7C?hl=en-US) — “2★ First of all they do a great job!!!

However, they are rarely EVER on time (I’m talking anywhere from half an hour to over an hour) and S…”
- A recent customer reported a no call no show with messages unanswered _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WdFZIUXdOWE5CY2tGWFIxcHRkbE5aYVMxTlJIYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOnVtVHQwNXNBckFXR1ptdlNZaS1NRHc%7C%7C?hl=en-US) — “1★ no call no show and when i tried to get ahold of someone to figure things out, they would read my message but no answer. very sad, becaus…”
- In a 2025 review, a customer never got a cleaning date after an estimate and booking _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psd1duRnZMVVpxT0ZwQmVFZFZWRXBCZVhCTmMxRRAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOjlwWnFvLUZqOFpBeEdVVEpBeXBNc1E%7C%7C?hl=en-US) — “1★ I cannot review this company's cleaning services because they never cleaned my house. After meeting with their representative to get an e…”
- Specializes in House Cleaning _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2todU5GaEJOelJxU0VGZmJrTmZRazQyV2sxV1puYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOkhuNFhBNzRqSEFfbkNfQk42Wk1WZnc%7C%7C?hl=en-US) — “5★ What an experience! From the moment I opened my door I smelled clean! Everything was so shiny and I felt like I was in a new house.i love…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxdVRIRTFaRlZJYzFabWMwOUZja3QzUVZOb01uYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOk1uTHE1ZFVIc1Zmc09Fckt3QVNoMnc%7C%7C?hl=en-US) — “5★ The ladies who clean our home are outstanding. They do an amazing thorough cleaning every time. We have been very pleased with the monthl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SNE5saDRNWGsyVW1wdVJtbG9OWEExTFZZNVRXYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOmR4Nlh4MXk2UmpuRmloNXA1LVY5TWc%7C%7C?hl=en-US) — “5★ We had a different crew this morning come do our bi-weekly cleaning! We were super nervous, as this wasn’t our regular crew. But, when I …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKeFVrOXJaazExY2xaVloydzNTbmRTWjJOMFNtYxAB!2m1!1s0x0:0x5f666d8f0ca55fff!3m1!1s2@1:CAIQACodChtycF9oOkJxUk9rZk11clZVZ2w3SndSZ2N0Smc%7C%7C?hl=en-US) — “5★ I had been laid up with a foot injury and was very limited to what I could clean in the house. So after 3 months of looking at dust etc. …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Better Business Bureau](https://www.bbb.org/us/ct/southbury/profile/janitor-service/new-horizon-cleaning-0111-110092987): Listed on this source
- [Official Website](http://www.newhorizoncleaning.org): Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=New%20Horizon%20Cleaning&query_place_id=ChIJneuzQ-Pl54kR_1-lDI9tZl8): Listed on this source
- [Local News](https://newhorizonflorida.com/): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=New%20Horizon%20Cleaning&query_place_id=ChIJneuzQ-Pl54kR_1-lDI9tZl8): 4.9★ from 220 ratings

## Recent reviews

- **5/5 · Google Reviews · Carol Damelio · 2026-10-08**: What an experience! From the moment I opened my door I smelled clean! Everything was so shiny and I felt like I was in a new house.i love the little added things they did to make it feel luxurious,such as shaping towels,blankets,rose and bow designs on kleenex.its so nice to have this off my list of…
- **5/5 · Google Reviews · arnold nordby · 2026-10-07**: Exceptional thorough and top notch cleaning.
- **5/5 · Google Reviews · Shannon Drouin · 2026-10-06**: These ladies did a fabulous job on our motorhome. The sink has never been so clean. They also did a special request of cleaning all the wood inside which is extensive. Highly recommend!
- **5/5 · Google Reviews · Nancy Fraczek · 2026-10-03**: Priscilla is very energetic and goes above and beyond! She has an excellent work ethic!  Very conscientious!
- **5/5 · Google Reviews · Louis Manoni · 2026-10-02**: The ladies who clean our home are outstanding. They do an amazing thorough cleaning every time. We have been very pleased with the monthly service.
- **5/5 · Google Reviews · Christina Fulco · 2026-09-29**: New Horizon Cleaning is amazing! The team is always on time, efficient, and my house is left feeling, smelling, and looking clean! They put things back in a neat and organized way and it is always somewhere I can find it. I can’t recommend them enough!
- **5/5 · Google Reviews · Elizabeth Serafin · 2026-09-25**: House looks very clean and also smells really nice
- **5/5 · Google Reviews · N M · 2026-09-19**: Exceptionally detailed oriented and professional teams.
- **5/5 · Google Reviews · Jeff Lipchus · 2026-09-17**: Great! Very responsive, very organized. House looks terrific. I would definitely use their services again.
- **5/5 · Google Reviews · Kelly Mendicino · 2026-09-14**: I can’t recommend New Horizon enough. They are always super quick to respond and we’ve used them a few times now for full cleaning of our home. Everyone is so nice and they really take the time to make sure everything is done well. Our home smelled and felt so clean after they were done- we will be …

---

Data freshness: last scanned 2026-10-14T09:14:12.971Z.
Cite as: New Horizon Cleaning — Tavlee (https://tavlee.com/contractor/new-horizon-cleaning-southbury)
Source: https://tavlee.com/contractor/new-horizon-cleaning-southbury

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