# New Pro Services Inc.

**Trade:** Flooring · **Phone:** (617) 870-8115 · **Website:** https://newproservicesinc.com/ · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 22 reviews across 3 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

New Pro Services is a Brighton-area contractor whose reviews describe one person doing an unusually wide range of work — tile, framing, decks, windows, roofing, siding and waterproofing all show up in the record, with the name Leo (Leonardo Barbosa) attached to nearly every job. Across 24 Google ratings the average sits at 4.8, and a separate Thumbtack profile shows 4.9 from 17 ratings, with 88% five-star.

The strongest, most consistent thread is tile and flooring: a 42-square-foot porcelain bathroom floor, a kitchen backsplash mosaic, basement flooring and baseboards, laminate flooring in a kitchen, and a marble shower paired with 450 square feet of porcelain tiling. Reviewers describe him as responsive — one said he personally texted back during a window-replacement job and tracked down the right size windows himself — and several mention fair or reasonable pricing alongside the finished work. In a review from May 2025, a customer described two back-to-back projects: the tile and shower work, followed a week later by a new asphalt shingle roof, siding, and exterior wall waterproofing.

That breadth is also the thing worth asking about directly. In an October 2025 review, a customer described a very different experience — Leo showing up only about half the time, work left unfinished after more than 85% of the price had already been paid, and damage to walls, ceilings and a bathtub during tile removal. It's the one detailed complaint on file among more than twenty accounts, most of them enthusiastic, so it's worth treating as real rather than dismissing it, and worth asking pointed questions about scheduling and a written payment schedule before signing on for a larger job.

One Thumbtack review in the mix credits the work to "JF Tile" rather than New Pro Services or Leo by name — an inconsistency worth noting, though every other account on that same profile names Leo or Leonardo directly.

For a tile, flooring, or small remodeling job, the volume and specificity of praise here is real — reviewers keep coming back to the same crew for repeat work. For anything larger or with a tighter deadline, get a clear written timeline and payment schedule up front, and hold back the bulk of payment until the job is actually finished.

**Strengths:**
- Detail-oriented tile work — reviewers repeatedly praise backsplash and shower installs
- Fast turnaround — multiple reviews cite quick, on-time completion
- Wide trade range — framing, decks, windows, roofing and siding all cited
- Responsive communication — reviewers highlight quick replies and clear updates

**Concerns:**
- Reliability lapse — an October 2025 review cites repeated no-shows and unfinished work
- Property damage claim — the same review reports damaged walls, ceiling and a bathtub

**Where sources disagree:**
- One Thumbtack review credits a different company, JF Tile, for the completed work rather than New Pro Services or Leo — an inconsistency in that account.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows a 4.8-star average from 24 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=New%20Pro%20Services%20Inc.&query_place_id=ChIJ77khSBy9E2ER2v6Z20-Yrwk) — “Google: 4.8★ from 24 ratings”
- A separate Thumbtack profile shows a 4.9-star average from 17 ratings, 88% of them five stars. _(confidence: high)_
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Thumbtack: 4.9★ from 17 ratings”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Thumbtack star distribution: 88% 5★ · 12% 4★ (of 17 ratings)”
- A May 2025 review described back-to-back projects — porcelain tile and a marble shower, followed a week later by a new asphalt shingle roof, siding and exterior wall waterproofing. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMN3MxYl96dHFHUzVBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEL7s1b_ztqGS5AE%7C%7C?hl=en) — “5★ New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later …”
- In a July 2025 review, a customer said Leo personally responded to texts and tracked down the correct window sizes to get a window job done quickly. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tNNFJHWXdhazl0VjJkb1FrdENjVU5oUkZaalVWRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOkM4RGYwak9tV2doQktCcUNhRFZjUVE%7C%7C?hl=en) — “5★ Leobardo and his crew did an excellent job.  They were responsive and took initiative.   Leonardo personally responded to texts which was…”
- Reviewers describe tile and flooring work across a bathroom floor, a kitchen backsplash, basement flooring and baseboards, and laminate kitchen flooring. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnMWVVYzBUMUI0WWxsUllVeGxXbVE1UVVKclYxRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOjg1eUc0T1B4YllRYUxlWmQ5QUJrV1E%7C%7C?hl=en) — “5★ Leo’s team did a fantastic job replacing the flooring and baseboards in our basement. They were timely, professional and went above and b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnaU5UcTFBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEICAgMDgiNTq1AE%7C%7C?hl=en) — “5★ Leo installed a 42 sq ft porcelain tile floor in our bathroom. He was very professional and did a thorough job and we would hire him agai…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnMWUzdGZ3EAE!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEICAgMCg1e3tfw%7C%7C?hl=en) — “5★ Thank you, New Pro Services, for the great work in my kitchen. They installed my laminate flooring very well, and it gave a whole new loo…”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Leonardo tiled my kitchen backsplash. He and his team were professional, punctual and listened to all of my concerns. The tile was a mosaic …”
- Praised for professional, detail-oriented framing work in a March 2026 review. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCcFIzVjRRalk0ZFhCVU9ESk1YMUV3UzBjMFlYYxAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOjBpR3V4QjY4dXBUODJMX1EwS0c0YXc%7C%7C?hl=en) — “5★ Great experience with New Pro Services! The framing work they did for me was excellent. Leo was in charge of the job and he was very prof…”
- In an October 2025 review, a customer described the contractor showing up only about half the time, leaving work unfinished after being paid more than 85% of the price, and damaging walls, ceilings and a bathtub during tile removal. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKVlpIQnBYemhGTUd4eFEwRjBUbE5SZVdWWmNrRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOkJVZHBpXzhFMGxxQ0F0TlNReWVZckE%7C%7C?hl=en) — “1★ He shows up half of the time. You end up stying at home all day for them not to show up. The work is left unfinished while I paid them mo…”
- Specializes in Flooring _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnMWVVYzBUMUI0WWxsUllVeGxXbVE1UVVKclYxRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOjg1eUc0T1B4YllRYUxlWmQ5QUJrV1E%7C%7C?hl=en) — “5★ Leo’s team did a fantastic job replacing the flooring and baseboards in our basement. They were timely, professional and went above and b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnaU5UcTFBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEICAgMDgiNTq1AE%7C%7C?hl=en) — “5★ Leo installed a 42 sq ft porcelain tile floor in our bathroom. He was very professional and did a thorough job and we would hire him agai…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnMWUzdGZ3EAE!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEICAgMCg1e3tfw%7C%7C?hl=en) — “5★ Thank you, New Pro Services, for the great work in my kitchen. They installed my laminate flooring very well, and it gave a whole new loo…”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Leonardo tiled my kitchen backsplash. He and his team were professional, punctual and listened to all of my concerns. The tile was a mosaic …”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Leonardo did a GREAT job fixing our shower — the tile work looks like new! He was responsive when we were trying to find a contractor, and h…”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Leo did a great job on the backslash. He was responsive, collaborative and the job was well done! His price was fair as well.”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “I recently had my kitchen backsplash tiles replaced, and I couldn't be happier with the results! The entire process was smooth and professio…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCcFIzVjRRalk0ZFhCVU9ESk1YMUV3UzBjMFlYYxAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOjBpR3V4QjY4dXBUODJMX1EwS0c0YXc%7C%7C?hl=en) — “5★ Great experience with New Pro Services! The framing work they did for me was excellent. Leo was in charge of the job and he was very prof…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aWVowZFVhSGhQUjNBNWNWTndaRmxYTlVscWIwRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOnZYZ0dUaHhPR3A5cVNwZFlXNUlqb0E%7C%7C?hl=en) — “5★ They were quick and efficient, very polite and hard working! Reasonably priced and on time. Great communication with Leo. Loved the finis…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tNNFJHWXdhazl0VjJkb1FrdENjVU5oUkZaalVWRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOkM4RGYwak9tV2doQktCcUNhRFZjUVE%7C%7C?hl=en) — “5★ Leobardo and his crew did an excellent job.  They were responsive and took initiative.   Leonardo personally responded to texts which was…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WcGFXbzBXVFpxUVVSaVJVSllSWHBOWHpsSmQzYxAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOnVpaWo0WTZqQURiRUJYRXpNXzlJd3c%7C%7C?hl=en) — “5★ Our new paver stone patio with attached firepit area turned out absolutely amazing! From the initial design to the finishing touches, eve…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMN3MxYl96dHFHUzVBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEL7s1b_ztqGS5AE%7C%7C?hl=en) — “5★ New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later …”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Services offered (Thumbtack): Handyman, General Contracting, Interior Painting, Tile Installation and Replacement, Cabinetry, Deck or Porch …”
- Also offers Carpentry _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCcFIzVjRRalk0ZFhCVU9ESk1YMUV3UzBjMFlYYxAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOjBpR3V4QjY4dXBUODJMX1EwS0c0YXc%7C%7C?hl=en) — “5★ Great experience with New Pro Services! The framing work they did for me was excellent. Leo was in charge of the job and he was very prof…”
  - [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305) — “Services offered (Thumbtack): Handyman, General Contracting, Interior Painting, Tile Installation and Replacement, Cabinetry, Deck or Porch …”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tNNFJHWXdhazl0VjJkb1FrdENjVU5oUkZaalVWRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOkM4RGYwak9tV2doQktCcUNhRFZjUVE%7C%7C?hl=en) — “5★ Leobardo and his crew did an excellent job.  They were responsive and took initiative.   Leonardo personally responded to texts which was…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMN3MxYl96dHFHUzVBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEL7s1b_ztqGS5AE%7C%7C?hl=en) — “5★ New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later …”
- Also offers Roofing _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMN3MxYl96dHFHUzVBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEL7s1b_ztqGS5AE%7C%7C?hl=en) — “5★ New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later …”
- Also offers Waterproofing / Foundation _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VMN3MxYl96dHFHUzVBRRAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CIHM0ogKEL7s1b_ztqGS5AE%7C%7C?hl=en) — “5★ New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later …”
- Also offers Landscaping _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WcGFXbzBXVFpxUVVSaVJVSllSWHBOWHpsSmQzYxAB!2m1!1s0x0:0x9af984fdb99feda!3m1!1s2@1:CAIQACodChtycF9oOnVpaWo0WTZqQURiRUJYRXpNXzlJd3c%7C%7C?hl=en) — “5★ Our new paver stone patio with attached firepit area turned out absolutely amazing! From the initial design to the finishing touches, eve…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=New%20Pro%20Services%20Inc.&query_place_id=ChIJ77khSBy9E2ER2v6Z20-Yrwk): 4.8★ from 24 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=New%20Pro%20Services%20Inc.&query_place_id=ChIJ77khSBy9E2ER2v6Z20-Yrwk): Listed on this source
- [Thumbtack](https://www.thumbtack.com/ma/brighton/custom-dog-house-builders/new-pro-services-inc/service/516665696915980305): 4.9★ from 17 ratings

## Recent reviews

- **5/5 · Google Reviews · João Krauczuk · 2026-03-16**: Great experience with New Pro Services! The framing work they did for me was excellent. Leo was in charge of the job and he was very professional, skilled, and easy to work with. He paid close attention to detail and made sure everything was done right. The quality of the work really shows. I’m very…
- **1/5 · Google Reviews · S LG · 2025-10-02**: He shows up half of the time. You end up stying at home all day for them not to show up. The work is left unfinished while I paid them more than 85% of the final price.He’s very unorganized. He also damaged my walls, ceilings and bathtub when he removed the tiles.
- **5/5 · Google Reviews · Ted Allibhai · 2025-08-13**: They were quick and efficient, very polite and hard working! Reasonably priced and on time. Great communication with Leo. Loved the finished project. Our deck will be beautiful for years to come!
- **5/5 · Google Reviews · Wanda Reindorf · 2025-07-30**: Leobardo and his crew did an excellent job.  They were responsive and took initiative.   Leonardo personally responded to texts which was much appreciated.  He went out of his way to track down the correct size windows and get the job done quickly

And his rates are very reasonable. I highly. much r…
- **5/5 · Google Reviews · Samantha Ruhl · 2025-07-30**: Leo’s team did a fantastic job replacing the flooring and baseboards in our basement. They were timely, professional and went above and beyond to make sure we were happy with the project.
- **5/5 · Google Reviews · Alexa Dufault · 2025-06-10**: Our new paver stone patio with attached firepit area turned out absolutely amazing! From the initial design to the finishing touches, every detail exceeded expectations and has completely transformed our backyard into a sophisticated and welcoming retreat. Leo and his team were extremely professiona…
- **5/5 · Google Reviews · Scott Wilson · 2025-05-22**: New Pro completed two projects for us back to back. First 450 sq ft of porcelain tiling including a marble shower, followed a week later with a long list of exterior maintenance which included new asphalt shingle roof, siding and exterior wall waterproofing. We could not be more pleased with the out…
- **5/5 · Google Reviews · wesley moura · 2025-04-01**: Excelente profissional,gostei muito trabalho
- **5/5 · Google Reviews · Priscila Gomes · 2025-03-01**: Excellent work, and responsibility!!!
- **5/5 · Google Reviews · William Martins · 2025-03-01**: Great professional

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Data freshness: last scanned 2026-09-08T17:10:01.769Z.
Cite as: New Pro Services Inc. — Tavlee (https://tavlee.com/contractor/new-pro-services-inc)
Source: https://tavlee.com/contractor/new-pro-services-inc