# New Wave Boston Real Estate

**Trade:** Real Estate · **Address:** 164 Newbury St, Boston, MA 02116, USA · **Phone:** (617) 259-1760 · **Website:** http://www.newwavebostonre.com/ · **Languages:** English

**Rating: 2.1/5** (high confidence) — from 52 reviews across 5 sources.
79% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

New Wave Boston Real Estate, on Newbury Street, works apartment rentals for Boston-area renters and students through a roster of individual leasing agents. Google shows 3.9★ from 161 ratings, but the written reviews split sharply: a long run of specific praise for named agents sits next to a smaller, more detailed run of complaints about the company itself.

Across dozens of reviews from 2021 through late 2025, renters credit agents — Garrett, Raymond Tun, Shant, Stanley, Andy, Zach — with fast turnarounds in a tight market. A 2022 review calls New Wave "the only helpful agency" a student found willing to work with renters when landlords were often hesitant, and says the agent provided broker's-license documentation on request. A 2024 review describes an agent finding an apartment inside two weeks after a sudden job offer forced a fast move, and a 2022 review describes a same-day virtual tour for a renter working an already-difficult market.

Set against that, a smaller set of 1-star reviews describes trouble with the company rather than any one agent. A 2024 review from a buyer says a $24,000 deposit on an investment condo went into what should have been an escrow account, disputing how New Wave's role as the seller's agent affected that money. Other 2024 reviews say New Wave held a departing tenant's rent and security deposit for five months without forwarding them to the landlord. A 2023 review and a 2024 review both describe listings going "no longer available" once an application fee or deposit had already been collected, and a 2024 review says the owner threatened the reviewer with legal action over a negative review and disputed the company's Better Business Bureau standing — its verified BBB file shows a C+ grade with one complaint on record, not the F rating that review described.

New Wave's Massachusetts real estate broker license is active. For a straightforward apartment search, the agent-level reviews suggest the experience depends a lot on who's assigned; for anything involving money beyond a rental application fee — a purchase deposit, a move-out security deposit — the written record argues for getting terms in writing and confirming where funds are actually held.

**Strengths:**
- Fast leasing turnarounds — named agents found apartments within days in a tight market
- Documentation on request — a 2022 review says an agent provided broker's license proof
- Active broker license — Massachusetts real estate broker registration verified active

**Concerns:**
- Escrow dispute — a reviewer describes a $24,000 escrow deposit dispute
- Withheld tenant funds — reviewers say rent and deposit sat unforwarded for months
- Listing bait-and-switch — reviewers describe apartments going unavailable after a deposit
- Legal intimidation alleged — a reviewer says the owner threatened suit over a review

**Where sources disagree:**
- A reviewer describes the company as having an F rating with the Better Business Bureau; the BBB record we verified shows a C+ grade with one complaint on file, not an F.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Named agents draw detailed, specific praise across dozens of reviews for fast turnarounds in a tight rental market _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEcDYtOEVnEAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICDp6-8Eg%7C%7C?hl=en) — “5★ I worked with Garrett from New Wave real estate and he was one of the if not the best realtor we worked with in our apartment search! He …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlODZ1ajhBRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICe86uj8AE%7C%7C?hl=en) — “5★ New Wave was instrumental in helping me secure a great apartment in an extremely difficult market for renters. Garrett was able to give m…”
- A 2022 review calls it the only agency willing to work with a student renter and says the agent provided broker's license documentation on request _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1bk1PRVBREAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDunMOEPQ%7C%7C?hl=en) — “5★ As an undergrad looking for housing in Boston, New Wave was the only helpful agency I found. Many landlords are very hesitant on leasing …”
- Massachusetts real estate broker license verified active _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA real_estate_broker license 8638-RE-LC verified active”
- A 2024 review describes a $24,000 escrow deposit dispute tied to New Wave acting as the seller's agent on an investment condo purchase _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNINzZQd0J3EAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICH76PwBw%7C%7C?hl=en) — “1★ Avoid New Wave Boston Real Estate. If you have been affected by them, I provide a summary at the end of how you can protect yourself and …”
- Reviewers say New Wave held a departing tenant's rent and security deposit for five months without forwarding them to the landlord _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuX0tfMHhRRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICn_K_0xQE%7C%7C?hl=en) — “1★ THEY WILL HOARD YOUR MONEY! YOU HAVE BEEN WARNED!

We had a great misfortune to deal  with New Wave real estate agency in August of 2024.…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3bThXQ3BBRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgID7m8WCpAE%7C%7C?hl=en) — “1★ As "brokers," These guys took last month's rent and security for our children's apartment and for 5 months sat on it without giving it to…”
- Reviewers describe listings going unavailable after an application fee or deposit was already collected _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ5dWIybmlRRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgID9ub2niQE%7C%7C?hl=en) — “1★ working with this company was one of the worst experiences ever, and i would not recommend that anyone work with them. i set up a tour fo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUROeWJtc0JREAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDNybmsBQ%7C%7C?hl=en) — “1★ New Wave is not trustworthy. They post false listings, arrange tours of them, then cancel a few hours before, but not until after collect…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoMktXM0RBEAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDh2KW3DA%7C%7C?hl=en) — “1★ Raymond Tun keeps posting what appears to be fraudulent listings and has been completely non-responsive across multiple months. I suspect…”
- A 2024 review says the owner threatened legal action over a negative review _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUbDdPVjh3RRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDTl7OV8wE%7C%7C?hl=en) — “1★ UPDATE: The owner of New Wave Realty has now reached out and threatened me with legal action if I don't remove my reviews of my personal …”
- Read moved below the anchor: the reviews split between many short, generic 5-star agent shoutouts and a smaller set of detailed complaints (an escrow dispute, withheld tenant funds, an alleged legal threat over a negative review) — a shape the per-comment scoring doesn't fully capture _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNINzZQd0J3EAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICH76PwBw%7C%7C?hl=en) — “1★ Avoid New Wave Boston Real Estate. If you have been affected by them, I provide a summary at the end of how you can protect yourself and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3bThXQ3BBRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgID7m8WCpAE%7C%7C?hl=en) — “1★ As "brokers," These guys took last month's rent and security for our children's apartment and for 5 months sat on it without giving it to…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUbDdPVjh3RRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDTl7OV8wE%7C%7C?hl=en) — “1★ UPDATE: The owner of New Wave Realty has now reached out and threatened me with legal action if I don't remove my reviews of my personal …”
- Apartment rental leasing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEcDYtOEVnEAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICDp6-8Eg%7C%7C?hl=en) — “5★ I worked with Garrett from New Wave real estate and he was one of the if not the best realtor we worked with in our apartment search! He …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlODZ1ajhBRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICe86uj8AE%7C%7C?hl=en) — “5★ New Wave was instrumental in helping me secure a great apartment in an extremely difficult market for renters. Garrett was able to give m…”
- Student housing leasing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURIOFBpcWhnRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDH8PiqhgE%7C%7C?hl=en) — “5★ I was very skeptical after reading all the awful reviews of this company. We were in an "emergency" situation as my son's college living …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1bk1PRVBREAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDunMOEPQ%7C%7C?hl=en) — “5★ As an undergrad looking for housing in Boston, New Wave was the only helpful agency I found. Many landlords are very hesitant on leasing …”
- Landlord property management _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1NHZPeU9BEAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgIDu4vOyOA%7C%7C?hl=en) — “5★ New Wave has been a great partner for listing and managing our rental unit in Beacon Hill.  Very proactive team that I expect to work wit…”
- Specializes in Real Estate _(confidence: high)_
  - [Google](https://maps.google.com/?cid=5859366868463123093&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 3.9★ from 161 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KUWVHNWZNR1I0VEhoRGIwMXdWVnA2YWxOWU9VRRAB!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CAIQACodChtycF9oOnJQeG5fMGR4THhDb01wVVp6alNYOUE%7C%7C?hl=en) — “5★ Shant made the entire experience smooth and positive. He was consistently responsive, very respectful, and went above and beyond to help …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEcDYtOEVnEAE!2m1!1s0x0:0x5150a71f636ffa95!3m1!1s2@1:CIHM0ogKEICAgICDp6-8Eg%7C%7C?hl=en) — “5★ I worked with Garrett from New Wave real estate and he was one of the if not the best realtor we worked with in our apartment search! He …”

## License

Status: **active** (#8638-RE-LC, real_estate_broker) — verified against the official MA state registry on 2026-07-29, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=New%20Wave%20Boston%20Real%20Estate&query_place_id=ChIJ2_3DDwx644kRlfpvYx-nUFE): 3.9★ from 161 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=New%20Wave%20Boston%20Real%20Estate&query_place_id=ChIJ2_3DDwx644kRlfpvYx-nUFE): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/real-estate/new-wave-boston-real-estate-0021-128184): Listed on this source
- [Reddit](https://www.reddit.com/r/bostonhousing/comments/v9lk0n/anyone_rented_with_new_wave_boston_real_estate/): 3 community mentions discussing this business
- [Official Website](http://www.newwavebostonre.com): Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “New Wave Real Estate is known for scams like this.” — u/SIlver_McGee in r/bostonhousing (2022-06-11) — https://www.reddit.com/r/bostonhousing/comments/v9lk0n/anyone_rented_with_new_wave_boston_real_estate/ibzqiu8/
- “Anyone rented with New Wave Boston Real Estate?” — u/huskyhusky201722 in r/bostonhousing (2022-06-11) — https://www.reddit.com/r/bostonhousing/comments/v9lk0n/anyone_rented_with_new_wave_boston_real_estate/
- “This company is sketchy as shit.” — u/CatOk4275 in r/wentworth (2021-10-16) — https://www.reddit.com/r/wentworth/comments/q9glxu/warning_do_not_rent_from_new_wave_boston_realty/

## Recent reviews

- **5/5 · Google Reviews · dalooshi _ · 2025-12-23**: Shant made the entire experience smooth and positive. He was consistently responsive, very respectful, and went above and beyond to help at every step. His patience and kindness really stood out, and he was always clear and easy to communicate with. I couldn’t have asked for a better realtor and wou…
- **5/5 · Google Reviews · Spencer Beebe · 2025-09-09**: I had a great experience with New Wave and Yuli and Ricky in particular. Yuli was extremely responsive in providing me with a lot of options in beacon hill that fit my criteria. Once I informed them of the apartments I wanted to see, Yuli set up a group message with Ricky and we got them schedule fo…
- **5/5 · Google Reviews · M Russ · 2025-07-11**: Shaunt Koutoujian at New Wave Boston helped my daughter with looking for  apartments in Boston. Shaunt is very punctual, knowledgeable, helpful and goes out of his way to gather as much information about the properties. I highly recommend working with Shaunt.
- **5/5 · Google Reviews · Thibault P · 2024-09-27**: I had a great experience with Shant. I had him on the phone very quickly when I was looking for an apartment in august. Unfortunately, the apartment was already taken, I guess it's pretty common at that time of year. We still visited some apartment. I absolutely hated them, we discussed my criteria …
- **1/5 · Google Reviews · Tim Kin · 2024-09-24**: THEY WILL HOARD YOUR MONEY! YOU HAVE BEEN WARNED!

We had a great misfortune to deal  with New Wave real estate agency in August of 2024. They are one of many agencies around Boston’s Back Bay assisting with finding student accommodations.

One would think that considering absolutely insane Boston r…
- **5/5 · Google Reviews · Dominique Baudry · 2024-09-11**: I was very skeptical after reading all the awful reviews of this company. We were in an "emergency" situation as my son's college living situation was not sustainable. I reached out to inquire about apartments that might work and Yuli responded immediately. While going thru the application process i…
- **1/5 · Google Reviews · Marina Kudasova · 2024-09-10**: Avoid New Wave Boston Real Estate. If you have been affected by them, I provide a summary at the end of how you can protect yourself and your rights.

In August 2024, we were in the process of purchasing an investment condo, with New Wave Real Estate agents acting as the seller’s agents. We deposite…
- **1/5 · Google Reviews · Ethan Borg · 2024-08-28**: As "brokers," These guys took last month's rent and security for our children's apartment and for 5 months sat on it without giving it to the landlord and even now, as the 1st day of their lease approaches, they literally are saying, and I am not making this up: "the check is in the mail." So funny!…
- **5/5 · Google Reviews · Susan McDonald · 2024-07-19**: Very helpful! Sent list of possible apartments some with videos- stayed
In touch and checked in. I felt they were very reliable. A++
- **5/5 · Google Reviews · Lisa Uliano · 2024-06-21**: Raymond was fantastic to work with!  He made a very difficult rental landscape much easier to navigate. Highly recommended!

---

Data freshness: last scanned 2026-07-29T01:51:28.645Z.
Cite as: New Wave Boston Real Estate — Tavlee (https://tavlee.com/contractor/new-wave-boston-real-estate-boston)
Source: https://tavlee.com/contractor/new-wave-boston-real-estate-boston