--- title: "Newtown Pools" description: "Newtown Pools opens, closes and services backyard pools, and its BBB profile describes pool installations, designs, renovations, maintenance and a retail s" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Newtown Pools **Trade:** Pool Cleaning · **Address:** 124 S Main St, Newtown, CT 06470 · **Phone:** (203) 270-1733 · **Website:** http://www.newtownpools.com/ · **Languages:** English **Rating: 2.2/5** (medium confidence) — from 18 reviews across 6 sources. 33% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 3 negative. ## The honest read Newtown Pools opens, closes and services backyard pools, and its BBB profile describes pool installations, designs, renovations, maintenance and a retail store. Its website names Newtown, Monroe, Bethel, Brookfield and Danbury among its service towns, and the company says it has been in business 32 years. On Google it holds 3.2 stars from 44 ratings, and its BBB grade is A+. A recent customer says they have used Newtown Pools for openings and closings for four summers and visits the shop for water testing, and says the shop charges $20 for a bag of salt that Nejame and Sons charged $55 for. A recent customer says the pool opening was on time and that Pat worked on a filter pump issue and reinstalled the pump. A recent customer who pays nearly $4,000 for biweekly service says they have had to call 5–6 times to get an issue addressed. A recent customer says Newtown Pools built their pool and was reliable for about 10 years, but left them hanging for months on a repair, failed to come for bi-weekly service, promised to come weekly and then disappeared entirely. A 2025 customer said Newtown Pools canceled their signed contract for a new pool construction project after about 7 months, following a run of unanswered emails about permitting and engineering. A 2025 customer wrote that the company chose to cancel their contract without an open conversation. A 2023 Reddit commenter who used Newtown Pools said phone calls and texts were rarely returned after construction started. A 2022 customer said Dave came right out and fixed a pipe the next day after water was found around the filter. A 2022 customer said their algae issue was fixed overnight after they were referred to Newtown Pools. A 2022 reviewer wrote that a pool heater their parents bought from Pat never worked. A 2021 customer said the owner was 20 minutes late for an estimate meeting and never sent the promised pricing. Connecticut lists its home improvement contractor registration, HIC.0579688, as active, held by Newtown Pool Service LLC. **Strengths:** - Lower salt price — a recent customer says it charges $20 versus $55 elsewhere - Pump fix at opening — a recent customer says Pat reinstalled the filter pump - Next-day pipe fix — a 2022 customer said Dave fixed a pipe the next day **Concerns:** - Responsiveness on issues — a recent customer says an issue takes 5–6 calls - Missed bi-weekly service — a recent customer says the company stopped coming for it - Canceled construction contract — a 2025 customer said a signed pool contract was canceled - Pool heater dispute — a 2022 reviewer said a heater bought from Pat never worked ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Its BBB profile describes pool installations, designs, renovations, maintenance and a retail store _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/newtown/profile/pool-contractors/newtown-pools-llc-0111-61000093) — “About (Better Business Bureau, self-described): Newtown Pools offers swimming pool installations, swimming pool designs, swimming pool renov…” - Names Newtown, Monroe, Bethel, Brookfield and Danbury among its service towns _(confidence: medium)_ - [Official Website](http://www.newtownpools.com) — “Stated service area (self-reported): Newtown, Putnam, York, Monroe, Bethel, Brookfield, Danbury” - Says it has been in business 32 years _(confidence: medium)_ - [Official Website](http://www.newtownpools.com) — “Self-reported 32 years in business” - 3.2 stars from 44 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Newtown%20Pools&query_place_id=ChIJ87o-E7D854kR3iGVfrHh6Ic) — “Google: 3.2★ from 44 ratings” - BBB grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/newtown/profile/pool-contractors/newtown-pools-llc-0111-61000093) — “Better Business Bureau grade: A+” - A recent customer uses Newtown Pools for openings and closings and says it charges $20 for a bag of salt another company charged $55 for _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbVdFSTJTVkpEVFZacE1rNTRlbmcyYTBwc2RFRRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOkpmWEI2SVJDTVZpMk54eng2a0psdEE%7C%7C?hl=en-US) — “5★ I have been using Newtown Pools for the past 4 summers. Tim and the crew there are great. I use them for the opening and closing and visi…” - A recent customer says Pat worked on a filter pump issue at their pool opening and reinstalled the pump _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201U01FSmpVVkJ3TjNwNmNXRlpVbWN5UzNwaU1HYxAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOm5SMEJjUVBwN3p6cWFZUmcyS3piMGc%7C%7C?hl=en-US) — “5★ Pool opening service was great, they were on time and did a great job. Had an issue with the filter pump and Pat worked on it to resolve …” - A recent customer paying nearly $4,000 for biweekly service says issues take 5–6 calls to get addressed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSS2NHNXFTSE0yZGtrdE5uQnNNekJ0VmxOelFuYxAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOjRKcG5qSHM2dkktNnBsMzBtVlNzQnc%7C%7C?hl=en-US) — “1★ Terrible service. I pay nearly $4,000 for biweekly service, so I expect a consistently high level of service and responsiveness. Unfortun…” - A recent customer says the company left them hanging for months on a repair and stopped coming for bi-weekly service _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGVFkyVjNTbFp5WVdzeWF6Y3ljRWx5V1VoQlNFRRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOlFTY2V3SlZyYWsyazcycElyWUhBSEE%7C%7C?hl=en-US) — “1★ DONT DO IT! YOU PAY UP FRONT! They built our pool and for about 10 yrs they were a reliable and quality service. However in the past few …” - A 2025 customer said the company canceled their signed pool construction contract after about 7 months _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwWlpUbDJlV2hHTkVSblVXRjRRbDlQTTJkalUzYxAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOlpZZTl2eWhGNERnUWF4Ql9PM2djU3c%7C%7C?hl=en-US) — “1★ Newtown Pools wasted ~7 months of my time and now I'm back at square one with finding a company for my new pool construction project. The…” - A 2023 Reddit commenter said calls and texts were rarely returned after construction started _(confidence: low)_ - [reddit.com](https://www.reddit.com/r/Connecticut/comments/15dbga3/anyone_on_this_thread_have_an_inground_pool/ju25jcc/) — “r/Connecticut — We used Newtown Pools. The dude was a total asshole after construction started and rarely returned phone calls or texts. Do …” - A 2022 customer said Dave fixed a pipe the next day after water was found around the filter _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPNE9Ldnd3RRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CIHM0ogKEICAgIDO4OKvwwE%7C%7C?hl=en-US) — “5★ After finding water around filter, Dave at Newtown Pool came right out and fixed the pipe the next day. I have been working with them for…” - A 2022 reviewer wrote that a pool heater their parents bought from Pat never worked _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlcG91V253RRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CIHM0ogKEICAgICepouWnwE%7C%7C?hl=en-US) — “1★ Pat lacked knowledge and expertise, according to my parents. He ducked their calls, even when my parents would come by the store, he didn…” - A 2021 customer said the owner never sent promised pricing after an estimate meeting _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHelB2bzl3RRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CIHM0ogKEICAgICGzPvo9wE%7C%7C?hl=en-US) — “1★ Met with owner for estimate and he was 20 minutes late for appointment. We talked for about 30 minutes and gave him list of exactly what …” - Connecticut lists its home improvement contractor registration, HIC.0579688, as active, held by Newtown Pool Service LLC. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0579688 registry-verified active — registry holder of record: NEWTOWN POOL SERVICE LLC” - Specializes in Pool Cleaning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbVdFSTJTVkpEVFZacE1rNTRlbmcyYTBwc2RFRRAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOkpmWEI2SVJDTVZpMk54eng2a0psdEE%7C%7C?hl=en-US) — “5★ I have been using Newtown Pools for the past 4 summers. Tim and the crew there are great. I use them for the opening and closing and visi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201U01FSmpVVkJ3TjNwNmNXRlpVbWN5UzNwaU1HYxAB!2m1!1s0x0:0x87e8e1b17e9521de!3m1!1s2@1:CAIQACodChtycF9oOm5SMEJjUVBwN3p6cWFZUmcyS3piMGc%7C%7C?hl=en-US) — “5★ Pool opening service was great, they were on time and did a great job. Had an issue with the filter pump and Pat worked on it to resolve …” - [Better Business Bureau](https://www.bbb.org/us/ct/newtown/profile/pool-contractors/newtown-pools-llc-0111-61000093) — “About (Better Business Bureau, self-described): Newtown Pools offers swimming pool installations, swimming pool designs, swimming pool renov…” ## License Status: **active** (#HIC.0579688, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Reddit](https://www.reddit.com/r/Connecticut/comments/1rdrm0b/good_pool_bars_near_newtown/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=Newtown%20Pools&query_place_id=ChIJ87o-E7D854kR3iGVfrHh6Ic): 3.2★ from 44 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Newtown%20Pools&query_place_id=ChIJ87o-E7D854kR3iGVfrHh6Ic): Listed on this source - [Official Website](http://www.newtownpools.com): 32 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ct/newtown/profile/pool-contractors/newtown-pools-llc-0111-61000093): Listed on this source - [Local News](https://www.nascar.com/news-media/2026/10/10/practice-results-world-series-150-at-thompson-speedway-motorsports-park-3/): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Newtown Pools services pool heat pumps” — u/boidcrowdah in r/Connecticut (2026-05-24) — https://www.reddit.com/r/Connecticut/comments/1tmeut0/hvac_company_for_pool_heat_pump/onn370x/ - “We used Newtown Pools. The dude was a total asshole after construction started and rarely returned phone calls or texts. Do not recommend.” — u/CorporalCabbage in r/Connecticut (2023-07-30) — https://www.reddit.com/r/Connecticut/comments/15dbga3/anyone_on_this_thread_have_an_inground_pool/ju25jcc/ ## Recent reviews - **1/5 · Google Reviews · Sapna Sharma · 2026-08-25**: Terrible service. I pay nearly $4,000 for biweekly service, so I expect a consistently high level of service and responsiveness. Unfortunately, whenever I’ve had an issue, I’ve had to call 5–6 times just to get someone to address it, and even then, I often have to repeatedly remind them or follow up… - **1/5 · Google Reviews · Sarah Flynn · 2026-08-24**: DONT DO IT! YOU PAY UP FRONT! They built our pool and for about 10 yrs they were a reliable and quality service. However in the past few years both their quality of work and reliability have worsened leading to this summer where they left us hanging for months on a repair, failed to come for their b… - **5/5 · Google Reviews · Adam Sklanka · 2026-06-10**: I have been using Newtown Pools for the past 4 summers. Tim and the crew there are great. I use them for the opening and closing and visit the shop for water testing 1-2 times a month. I changed over from Nejame and Sons when I realized the bag of salt Nejame was charging $55 while Newtown Pools cha… - **5/5 · Google Reviews · Joseph Montgomery · 2026-05-11**: Pool opening service was great, they were on time and did a great job. Had an issue with the filter pump and Pat worked on it to resolve the issue and reinstalled the pump. Pool is up and running and looks great. - **1/5 · Google Reviews · RP · 2026-05-07**: Very rude and disrespectful towards customers. Stay away. Not worth your time. - **1/5 · Google Reviews · Jane Roggen · 2025-10-01**: I’m going to delete this after because I don’t want to add to your negative reviews, that’s not our intentions as we respect small independent companies. My husband below just couldn’t respond to your response below. All we wanted to do was have a conversation and figure out how we could move forwa… - **1/5 · Google Reviews · Art M · 2025-09-08**: Why don't you give your associate a call who just blew a red light in Wilton and almost caused a three-car crash. If this is any indication of the type of people you have working for you I would not stay clear of this business. - **1/5 · Google Reviews · Jon Roggen · 2025-08-28**: Newtown Pools wasted ~7 months of my time and now I'm back at square one with finding a company for my new pool construction project. They abruptly canceled my contract 2 weeks ago. Newtown came recommended from a friend, who warned me that the customer service wasn't great, but they were very happy… - **5/5 · Google Reviews · Matt Green · 2025-06-17**: Always have what I need when I bring my water sample in. - **1/5 · Google Reviews · Chefs Corner · 2024-03-18**: Geez after reading all the review I’m not even wasting my time with this business. Mainly actually on the owners manners of responding to customers. Always VERY defensive, rude and never taking responsibilities and calling several customers, liers?! That’s certainly NOT the way a business owner shou… --- Data freshness: last scanned 2026-10-14T06:27:35.890Z. Cite as: Newtown Pools — Tavlee (https://tavlee.com/contractor/newtown-pools-newtown) Source: https://tavlee.com/contractor/newtown-pools-newtown ## Sitemap [Full site index](https://tavlee.com/sitemap.md)