# Norfolk Kitchen & Bath Braintree

**Trade:** Bathroom Remodel · **Address:** 265 Wood Rd, Braintree, MA 02184, USA · **Phone:** (781) 848-5333 · **Website:** https://www.norfolkkitchenandbath.com/kitchen-showrooms/braintree-kitchen-remodel-showroom/ · **Languages:** English

**Rating: 4.6/5** (high confidence) — from 102 reviews across 7 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 13 reviews, 2 negative.

## The honest read

Norfolk Kitchen & Bath's Braintree location runs full kitchen and bathroom gut-renovations — design, demo, cabinetry, and finish work — out of a showroom on Wood Rd, with a Massachusetts home improvement contractor registration currently active and a Better Business Bureau A+ rating.

The through-line across a hundred-plus reviews since 2021 is the designer relationship: names like Darby Kominik, Hilary Ridge, Merry Ao, and Malaika Minor come up again and again, credited with patient, detailed guidance through material selection and layout. In a 2025 review, a homeowner described a designer reworking a vertical cabinet into a larger vanity with a quartz countertop so a small Dorchester condo bathroom would "look and feel twice the size." Project managers get similar praise for coordination — keeping crews on schedule, communicating weekly, handling multi-trade jobs. One 2025 review described a full kitchen, laundry room, basement, and mudroom overhaul managed start to finish.

The negatives are real but scattered rather than patterned. A 2026 reviewer said a designer quoted $35,000 at the high end for an 8x6 bathroom, well above what the homeowner had budgeted. A 2024 review described feeling brushed off once staff learned the customer was primarily working with another design company, and a 2023 reviewer called post-delivery support unprofessional after being dissatisfied with cabinets received. An older 2021 review described an unreturned callback after being placed on hold.

Before booking, ask for a firm written estimate rather than a range — the $35K quote for a small bathroom suggests project scope and price can swing between designers — and confirm which designer and project manager will be assigned, since the strongest reviews track specific names rather than the brand as a whole. This is the right call for a homeowner planning a full kitchen or bathroom gut-renovation who wants one company handling design through installation.

**Strengths:**
- Designer relationships — reviewers name the same designers for patient, detailed guidance
- Full-room renovations — kitchen and bath gut jobs run through one dedicated team
- On-schedule delivery — several remodels finished on time and near budget
- Verified license — Massachusetts home improvement contractor registration active
- BBB accredited — A+ rating with the Better Business Bureau

**Concerns:**
- High estimate — a small 8x6 bathroom quote hit $35,000 in 2026
- Uneven treatment — a 2024 reviewer felt dismissed using another design company
- Post-delivery support — a 2023 reviewer called service after cabinets unprofessional
- Unreturned calls — a 2021 caller never got a promised callback

**Where sources disagree:**
- Google shows two different rating figures across profiles (4.7★ from 82 ratings and 4.4★ from 62 ratings)

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Designers get repeated individual praise for patient, detailed guidance through material and layout choices _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wd2EwUmFia1pDY1ZBdGIyRnNlalJEVlhOWWNuYxAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOmpwa0RabkZCcVAtb2FsejRDVXNYcnc%7C%7C?hl=en) — “5★ We had a great experience working with Norfolk Kitchen specifically Merry Ao! She was very knowledgeable and offered great ideas! She was…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pndFYyNXlNRWN3VmpsM2FWRTFRMmQxZGpKV1FuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOjgtV25yMEcwVjl3aVE1Q2d1djJWQnc%7C%7C?hl=en) — “5★ We had a bathroom completely redone.  From beginning to end, our team - Hilary Ridge (designer), Steven Costa (PM), Kelsea (PMA), & Kevin…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3dE5xN0tBEAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgMDwtNq7KA%7C%7C?hl=en) — “5★ We worked with Darby Kominik to remodel our very small bathroom in our condo in Dorchester and thanks to her, it looks amazing! Although …”
- Full-room renovations run through demo, rough-in, install and finish with a dedicated project manager _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wd09FWkdkVkJNVVZWSFRscGlPRkJXWjFSTFRtYxAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOmpwOEZGdVBMUVVHTlpiOFBWZ1RLTmc%7C%7C?hl=en) — “5★ My wife and I had Norfolk Kitchen and Bath do a complete teardown and remodel of our kitchen and bathroom.  We are completely satisfied w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xRFRVNXdWRU0yTm1OeGJuZDZaMlZzUjFaa1VuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOm1DTU5wVEM2NmNxbnd6Z2VsR1ZkUnc%7C%7C?hl=en) — “5★ We had an outstanding experience working with Norfolk in Braintree from the design process (Darby) to the implementation of our home reno…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3Z3QzaUhREAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgMCwgt3iHQ%7C%7C?hl=en) — “5★ I worked with Norfolk on a kitchen project that included design, demo, rough-in, install, finish, and cleanup.

The project took approxim…”
- Several reviewers report jobs finished on schedule and near budget _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSVmJuaE9VekZCTkZWMFgwNDRhVmRvWVRGd1ZsRRAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOjRVbnhOUzFBNFV0X044aVdoYTFwVlE%7C%7C?hl=en) — “5★ We had a great experience on our kitchen remodel. Project manager was Steve, designer was Darby, carpenters were Chris, Jerrell, Kevin, a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaRWJFWkVWVk00UmtKS2N5MVBkMlZDUWpJNGFuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOlZEbEZEVVM4RkJKcy1Pd2VCQjI4anc%7C%7C?hl=en) — “5★ We had a wonderful experience with Norfolk Kitchen & Bath in Braintree for our remodel of two bathrooms. Our designer Paul was extremely …”
- Massachusetts home improvement contractor registration is verified active _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 136539 verified active”
- Better Business Bureau A+ rating, accredited business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/kitchen-remodel/norfolk-kitchen-bath-0021-9713/addressId/353418) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/kitchen-remodel/norfolk-kitchen-bath-0021-9713/addressId/353418) — “Better Business Bureau: accredited / certified / member”
- A 2026 reviewer said a bathroom estimate hit $35,000 for an 8x6 space, above their budget _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOeU5IZHRWM1Z4UlVkb1NYSnNSelpZYnpGbmRVRRAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOlNyNHdtV3VxRUdoSXJsRzZYbzFndUE%7C%7C?hl=en) — “2★ The estimate from the designer was $35K at their high end range for renovating a small bathroom (8x6). When the estimator came he said th…”
- A 2024 reviewer described feeling dismissed once staff learned they were working with another design company _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkNGNLZFJREAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgICd4cKdRQ%7C%7C?hl=en) — “1★ They couldn't wait for us to leave, once they learned that we were primarily working with another design company”
- A 2023 reviewer called post-delivery support unprofessional after being dissatisfied with cabinets received _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNGOWVTamNREAE!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CIHM0ogKEICAgICF9eSjcQ%7C%7C?hl=en) — “1★ What a disappointment!
In the beginning I was very excited to work with the designer for my kitchen project. After I received the kitchen…”
- A 2021 reviewer described being placed on hold and never receiving a promised callback _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhb3ZfNkRREAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgIDaov_6DQ%7C%7C?hl=en) — “2★ I called to get an appointment to look at kitchen countertops. First they put me hold for 8 minutes so I hang up. I called again and some…”
- Cabinet installation, including reworking layouts in small or oddly shaped rooms _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Ob2JuQlNkMDFZV2s5Mk5UVk1kR3R2V25ST2FHYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOmNobnBSd01YWk92NTVMdGtvWnROaGc%7C%7C?hl=en) — “5★ It’s been about a week since our kitchen cabinets and counters were installed and we couldn’t be happier! Hilary Ridge our kichen designe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3dE5xN0tBEAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgMDwtNq7KA%7C%7C?hl=en) — “5★ We worked with Darby Kominik to remodel our very small bathroom in our condo in Dorchester and thanks to her, it looks amazing! Although …”
- Full kitchen and bathroom design services from layout through material selection _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wd2EwUmFia1pDY1ZBdGIyRnNlalJEVlhOWWNuYxAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOmpwa0RabkZCcVAtb2FsejRDVXNYcnc%7C%7C?hl=en) — “5★ We had a great experience working with Norfolk Kitchen specifically Merry Ao! She was very knowledgeable and offered great ideas! She was…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pndFYyNXlNRWN3VmpsM2FWRTFRMmQxZGpKV1FuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOjgtV25yMEcwVjl3aVE1Q2d1djJWQnc%7C%7C?hl=en) — “5★ We had a bathroom completely redone.  From beginning to end, our team - Hilary Ridge (designer), Steven Costa (PM), Kelsea (PMA), & Kevin…”
- Specializes in Kitchen Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wd09FWkdkVkJNVVZWSFRscGlPRkJXWjFSTFRtYxAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOmpwOEZGdVBMUVVHTlpiOFBWZ1RLTmc%7C%7C?hl=en) — “5★ My wife and I had Norfolk Kitchen and Bath do a complete teardown and remodel of our kitchen and bathroom.  We are completely satisfied w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xRFRVNXdWRU0yTm1OeGJuZDZaMlZzUjFaa1VuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOm1DTU5wVEM2NmNxbnd6Z2VsR1ZkUnc%7C%7C?hl=en) — “5★ We had an outstanding experience working with Norfolk in Braintree from the design process (Darby) to the implementation of our home reno…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3Z3QzaUhREAE!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CIHM0ogKEICAgMCwgt3iHQ%7C%7C?hl=en) — “5★ I worked with Norfolk on a kitchen project that included design, demo, rough-in, install, finish, and cleanup.

The project took approxim…”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOeU5IZHRWM1Z4UlVkb1NYSnNSelpZYnpGbmRVRRAB!2m1!1s0x0:0xdd6712c809f61dc1!3m1!1s2@1:CAIQACodChtycF9oOlNyNHdtV3VxRUdoSXJsRzZYbzFndUE%7C%7C?hl=en) — “2★ The estimate from the designer was $35K at their high end range for renovating a small bathroom (8x6). When the estimator came he said th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwaGJ6RTNXREI2VFhOM1pUTTFXbEpRZEhKaGVYYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOlphbzE3WDB6TXN3ZTM1WlJQdHJheXc%7C%7C?hl=en) — “5★ We recently contracted Norfolk Kitchen & Bath to do a complete renovation of our master bathroom, and we could not be happier.

From the …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pndFYyNXlNRWN3VmpsM2FWRTFRMmQxZGpKV1FuYxAB!2m1!1s0x0:0x54eb61804da67477!3m1!1s2@1:CAIQACodChtycF9oOjgtV25yMEcwVjl3aVE1Q2d1djJWQnc%7C%7C?hl=en) — “5★ We had a bathroom completely redone.  From beginning to end, our team - Hilary Ridge (designer), Steven Costa (PM), Kelsea (PMA), & Kevin…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#136539, hic) — verified against the official MA state registry on 2026-07-03, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Exa](https://www.norfolkkitchenandbath.com/store-locations/braintree-kitchen-remodel-showroom/): 0 web mentions across the open web (each linked to its source)
- [Exa](https://www.checkbook.org/ma/braintree/cabinet-suppliers/norfolk-kitchen-and-bath/y94fh): 4 web mentions across the open web (each linked to its source)
- [Official Website](https://www.norfolkkitchenandbath.com): 90 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Norfolk%20Kitchen%20%26%20Bath%20Braintree&query_place_id=ChIJL9xa6A1944kRd3SmTYBh61Q): Listed on this source
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/norfolk-kitchen-and-bath-pfvwus-pf~1200021360): 4.7★ from 38 ratings
- [Yelp](https://www.yelp.com/biz/norfolk-kitchen-and-bath-braintree-braintree-2): Listed on this source
- [Yelp](https://www.yelp.com/biz/norfolk-kitchen-and-bath-boston-boston): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Norfolk%20Kitchen%20%26%20Bath%20Braintree&query_place_id=ChIJL9xa6A1944kRd3SmTYBh61Q): 4.7★ from 82 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Norfolk%20Kitchen%20%26%20Bath%20Braintree&query_place_id=ChIJL9xa6A1944kRd3SmTYBh61Q): 4.4★ from 62 ratings
- [Exa](https://trustanalytica.org/us/ma/boston/reviews/norfolk-kitchen-bath-boston): 4 web mentions across the open web (each linked to its source)
- [Official Website](https://www.norfolkkitchenandbath.com): 90 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Norfolk%20Kitchen%20%26%20Bath%20Braintree&query_place_id=ChIJL9xa6A1944kRd3SmTYBh61Q): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/kitchen-remodel/norfolk-kitchen-bath-0021-9713/addressId/353418): Listed on this source
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/norfolk-kitchen-and-bath-pfvwus-pf~1200021360): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Not as bad as Norfolk Kitchen and Bath.” — u/AriseChicken in r/massachusetts (2026-07-07) — https://www.reddit.com/r/massachusetts/comments/1upywhj/i_am_so_sick_of_seeing_these_guysand_their_mother/ow6hhw8/
- “Norfolk kitchen and bath. They did the plans, sizes etc for me to have. I did end up going with them but got my own installer.” — u/Suitable_Ad9170 in r/QuincyMa (2024-09-25) — https://www.reddit.com/r/QuincyMa/comments/1fnp92h/anyone_know_a_good_kitchen_designer_in_quincy/los4vos/
- “I got quotes from Home Depot and Norfolk Kitchen and Bath and IKEA was 1/3 of the price and looked nicer/more contemporary. Everywhere else looked like it was 2005.” — u/ZipBlu in r/boston (2023-06-01) — https://www.reddit.com/r/boston/comments/13xhbvk/kitchen_cabinets/jmjpkxr/
- “We ultimately did get a design from Norfolk Kitchen and Bath—just waiting to pull the trigger on the contract with them.” — u/Tiny_Presentation_92 in r/HomeImprovement (2021-02-23) — https://www.reddit.com/r/HomeImprovement/comments/lpn86a/experience_with_kitchen_remodels_in_boston_area/goijib5/

## Recent reviews

- **5/5 · Google Reviews · Emily Collins · 2026-06-30**: We had a great experience working with Norfolk Kitchen specifically Merry Ao! She was very knowledgeable and offered great ideas! She was very efficient yet patient. I loved how she was able to make adjustments to our plan while we were sitting there with her. Our cabinets were delivered but install…
- **5/5 · Google Reviews · Floki · 2026-06-17**: Conveniently located.Not as big as the large home supplies stores but they have a lot on hand
- **5/5 · Google Reviews · Cheryl Rosenberg · 2026-06-12**: I have had wonderful experiences with Norfolk Kitchen & Bath, both professionally as an interior designer, and as a homeowner. Two separate clients worked with kitchen designers from Norfolk. Both projects went smoothly and the cabinetry is excellent quality for a good price, so  I went to them for …
- **5/5 · Google Reviews · Kevin Mawe · 2026-05-10**: I was very pleased with the entire process and the end result. Melissa was very helpful with the design and selection of materials. Steve and Mary were responsive andkept the project on track. Carpenters Chris and Jennell had a keen eye for detail and are very skilled. I couldn’t be more pleased.
- **5/5 · Google Reviews · George Cole · 2026-05-10**: Nothing but nice things to say about the Braintree team! We got a great design (and a lot of patience) from Danielle. She did a brilliant job! Once construction started it was overseen by Brian and we couldn't have asked for a better person! All the workman were professional and courteous. From Chri…
- **1/5 · Google Reviews · Emily Johnson · 2026-05-02**: Don’t bother going to the Boston location. Not one single employee will acknowledge your existence. Will be taking my business elsewhere.
- **5/5 · Google Reviews · Justin Graeber · 2026-04-17**: We worked with Steven, Danielle, John & Aiden from Norfolk on a bathroom renovation. The work is great and we're thrilled how it came out, but I also especially appreciated the communication throughout the process. And now we have a beautiful bathroom to boot!
- **5/5 · Google Reviews · Stephanie Murphy · 2026-04-14**: We had a great experience on our kitchen remodel. Project manager was Steve, designer was Darby, carpenters were Chris, Jerrell, Kevin, and Matt. Project was on time and on budget and we are very happy with our beautiful new kitchen.
- **2/5 · Google Reviews · Lisa Langsdorf · 2026-04-13**: The estimate from the designer was $35K at their high end range for renovating a small bathroom (8x6). When the estimator came he said there was no way he could do it for that little (less than $30k in labor costs).

I sent them a note saying that if it's over $40K then they don't need to send the q…
- **5/5 · Google Reviews · Edward O'Donnell · 2026-04-01**: My wife and I had Norfolk Kitchen and Bath do a complete teardown and remodel of our kitchen and bathroom.  We are completely satisfied with the design planned by John Leonard and the work performed that was overseen by Steven Costa.  The workmen were all friendly, competent professionals who attend…

---

Data freshness: last scanned 2026-07-03T01:16:03.684Z.
Cite as: Norfolk Kitchen & Bath Braintree — Tavlee (https://tavlee.com/contractor/norfolk-kitchen-and-bath-braintree-braintree)
Source: https://tavlee.com/contractor/norfolk-kitchen-and-bath-braintree-braintree