# North Oxford Mills **Trade:** Flooring · **Address:** 3 Clara Barton Rd, North Oxford, MA 01537 · **Phone:** (508) 306-8233 · **Website:** https://www.northoxfordmills.com/ · **Languages:** English **Rating: 4.2/5** (high confidence) — from 28 reviews across 6 sources. 96% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read North Oxford Mills Carpet and Flooring is a family-owned flooring store and installation business at 3 Clara Barton Road in North Oxford. Its website says the business was founded in 1970, that Robert Mack became owner in 2005, and that it serves Worcester with residential and commercial flooring products and installation. The catalog includes carpet, carpet tile, hardwood, laminate, tile, luxury vinyl, waterproof flooring, vinyl, natural stone, cork, area rugs and linoleum. The strongest current pattern is installation quality and professionalism. Recent Google customers describe carpet jobs completed neatly, quickly and carefully, with installers accommodating room order and start dates, protecting the home, and getting an office running again in less than a day. Other customers praise selection, knowledgeable staff, field measuring, clear explanations, fair pricing, courteous crews and repeat work, including residential and commercial projects. Google shows 4.7 stars from 115 ratings; BBB lists an A+ rating and accreditation. There is one clear negative account: a November 2024 Google reviewer said a staff member implied they lacked money and would forget about a quote, after which the reviewer went elsewhere. That complaint contrasts with the larger body of positive service and installation accounts, but it is worth asking who will handle the estimate and how quotes are documented. The Angi and HomeAdvisor profiles each show a 5.0 from one older 2010 review, so those small samples should not be read as a separate broad rating. North Oxford Mills looks suited to homeowners and commercial customers who want a local flooring showroom with installation across common hard and soft surfaces. Confirm current licensing and insurance directly, get the product, preparation, installation, schedule and warranty terms in writing, and ask for recent references for the specific floor type. **Strengths:** - Careful installation — customers repeatedly praise neat, professional crews - Broad selection — customers cite many products and helpful guidance - Flexible scheduling — recent customer had room order and start date accommodated - Repeat work — customers describe returning for multiple carpet projects **Concerns:** - Quote experience — one 2024 review alleges dismissive treatment - License confirmation — verify current licensing and insurance directly - Warranty terms — confirm coverage for the selected product and installation **Where sources disagree:** - Google publishes 4.7 from 115 ratings; Angi and HomeAdvisor each publish 5.0 from one older rating. - A single November 2024 one-star quote-interaction complaint contrasts with the much larger positive installation record. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The business says it was founded in 1970 and Robert Mack became owner in 2005. _(confidence: high)_ - [Official Website](https://www.northoxfordmills.com) — “Company history (self-reported): The business says it was founded in 1970 and that Robert Mack became the current owner in 2005 after Bernie…” - North Oxford Mills is family-owned and operated and states Worcester as its service area. _(confidence: high)_ - [Official Website](https://www.northoxfordmills.com) — “Ownership (self-reported): Family-owned and operated; Robert Mack is the current owner.” - [Official Website](https://www.northoxfordmills.com) — “Stated service area (self-reported): Worcester” - The company sells and installs residential and commercial flooring across carpet, hardwood, tile, laminate, luxury vinyl, waterproof flooring, vinyl, natural stone, cork, area rugs and linoleum. _(confidence: high)_ - [Official Website](https://www.northoxfordmills.com) — “North Oxford Mills Carpet and Flooring sells and installs residential and commercial flooring, including carpet, hardwood, tile, laminate, l…” - [Better Business Bureau](https://www.bbb.org/us/ma/north-oxford/profile/new-carpet/north-oxford-mills-0261-100341) — “Services offered (Better Business Bureau): Residential flooring sales and installation, Commercial flooring sales and installation, Carpet, …” - Recent customers repeatedly praise careful, professional, neat and timely installation work. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GZlRuaDJRbXB4ZFc5M1RGQlJSREZIVjBOd09IYxAB!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CAIQACodChtycF9oOmFfTnh2QmpxdW93TFBRRDFHV0NwOHc%7C%7C?hl=en) — “5★ The carpet looks beautiful and the installation went great. My request as to the start date and order of rooms being done was accommodate…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GRVQyZDJTMnAzU3pGR1ptSTJOMDUzTURSNFJuYxAB!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CAIQACodChtycF9oOmFET2d2S2p3SzFGZmI2N053MDR4Rnc%7C%7C?hl=en) — “5★ I purchased carpet for a large master bedroom from my go to place, N. Oxford Mills and the day of installation started earlier than expe…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURRMjd6b0NBEAE!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgMDQ27zoCA%7C%7C?hl=en) — “5★ We chose NOM after getting 4 quotes. NOM was the lowest bidder by a few hundred dollars. Their sales person, Robin, was very helpful and …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEaWNpTkRBEAE!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgICDiciNDA%7C%7C?hl=en) — “5★ The absolute best, in quality and service. They say what they’ll do, and they do what they say. The installation crew did a real nice j…” - Customers praise selection, explanations, field measuring and value. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKLXlxcUxGc0x6dG5RRRAB!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEJ-yqqLFsLztnQE%7C%7C?hl=en) — “5★ I hate shopping but North Oxford Carpet Mills was a totally enjoyable experience for me. The building looks dates back to the Industrial …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURRMjd6b0NBEAE!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgMDQ27zoCA%7C%7C?hl=en) — “5★ We chose NOM after getting 4 quotes. NOM was the lowest bidder by a few hundred dollars. Their sales person, Robin, was very helpful and …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzazlfQVp3EAE!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgIC3k9_AZw%7C%7C?hl=en) — “5★ Tremendous selection, exceptional prices, and an installation crew that was as courteous and careful as they were proficient. I wouldn't …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMeVp2ajNnRRAB!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgICLyZvj3gE%7C%7C?hl=en) — “5★ Very Happy with my experience with North Oxford Mills. Everyone from sales, operations and installation teams were professional and easy…” - A November 2024 Google review alleges a dismissive quote interaction and says the customer went elsewhere. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzcmV2b3VBRRAB!2m1!1s0x0:0x7e5686fffe5e00f5!3m1!1s2@1:CIHM0ogKEICAgID3revouAE%7C%7C?hl=en) — “1★ Let this be a lesson, next time rob, when a customer comes in, don’t insinuate that they don’t have money and I quote “ call back in a co…” - Google shows 4.7 stars from 115 ratings, while Angi and HomeAdvisor each show 5.0 from one rating. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=North%20Oxford%20Mills&query_place_id=ChIJRbzvsvIc5IkR9QBe_v-GVn4) — “Google: 4.7★ from 115 ratings” - [Angi](https://www.angi.com/companylist/us/ma/north-oxford/north-oxford-mills-flooring-reviews-116310731.htm) — “Angi: 5.0★ from 1 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.NorthOxfordMillsfloorin.116310731.html) — “HomeAdvisor: 5.0★ from 1 ratings” - BBB lists the business as A+ rated and accredited. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/north-oxford/profile/new-carpet/north-oxford-mills-0261-100341) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/north-oxford/profile/new-carpet/north-oxford-mills-0261-100341) — “Better Business Bureau: accredited / certified / member” - Specializes in Flooring _(confidence: high)_ - [Official Website](https://www.northoxfordmills.com) — “North Oxford Mills Carpet and Flooring sells and installs residential and commercial flooring, including carpet, hardwood, tile, laminate, l…” - [Better Business Bureau](https://www.bbb.org/us/ma/north-oxford/profile/new-carpet/north-oxford-mills-0261-100341) — “Services offered (Better Business Bureau): Residential flooring sales and installation, Commercial flooring sales and installation, Carpet, …” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=North%20Oxford%20Mills&query_place_id=ChIJRbzvsvIc5IkR9QBe_v-GVn4): 4.7★ from 115 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=North%20Oxford%20Mills&query_place_id=ChIJRbzvsvIc5IkR9QBe_v-GVn4): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/north-oxford/profile/new-carpet/north-oxford-mills-0261-100341): Listed on this source - [Official Website](https://www.northoxfordmills.com): 56 yrs in business · Self-reported profile and service details - [Angi](https://www.angi.com/companylist/us/ma/north-oxford/north-oxford-mills-flooring-reviews-116310731.htm): 5.0★ from 1 ratings - [HomeAdvisor](https://www.homeadvisor.com/rated.NorthOxfordMillsfloorin.116310731.html): 5.0★ from 1 ratings ## Recent reviews - **5/5 · Google Reviews · Marlene Franklin · 2026-04-25**: The carpet looks beautiful and the installation went great. My request as to the start date and order of rooms being done was accommodated. My office was back up and running in less than a day. Mike the installer and the others were professional, friendly and neat. It was a pleasure sharing my home … - **5/5 · Google Reviews · Pete Davagian · 2025-12-02**: Very knowledgeable staff and a great installation! - **5/5 · Google Reviews · John Webster · 2025-11-19**: Very happy... very clean install...installers were very polite and very professional...North Oxford Mills recommended 100% - **5/5 · Google Reviews · David DSS · 2025-10-29**: Great experience. Empire sales-child reaked of cigarettes. I thew him out Then great buying experience with someone experienced! in Oxford.l Then... The icinge on the cake was the installation team. Great, timely, accurate, very hard working, coffee enjoying, very personable happy installers. - **5/5 · Google Reviews · ALISON NADELL · 2025-08-28**: From picking out the carpet, to the installation , it was seamless. Unlike the Box store I went to many years ago, the installer was friendly, knowledgeable and installed 1 room in a matter of hours vs. 2 days due to mistakes on their end. Will be going back and HIGHLY recommend North Oxford for th… - **5/5 · Google Reviews · Scott Graham · 2025-07-10**: I purchased carpet for a large master bedroom from my go to place, N. Oxford Mills and the day of installation started earlier than expected when the installer Brendon arrived on a day of 95 degree temperature and 70 degree humidity. It was oppressive. He entered the house with total respect of my … - **5/5 · Google Reviews · Robert Wilkinson · 2025-06-27**: From the very beginning the sales staff and owner were phenomenal. The field measuring in order to finalize the quote went smoothly.The pricing was excellent compared to other companies. The installation went smoothly and they're was great to work with. I highly recommend this company and their team… - **5/5 · Google Reviews · Lori Slack · 2025-06-21**: They do great work! - **5/5 · Google Reviews · Janis Gage · 2025-05-07**: I hate shopping but North Oxford Carpet Mills was a totally enjoyable experience for me. The building looks dates back to the Industrial Age but there was more carpet inside than I have ever seen in a store. No 6” x 6” samples but the whole carpet. The salesman was very courteous and knew where ever… - **5/5 · Google Reviews · Laurie Jakubiak · 2025-05-07**: We had a great experience with North Oxford Mills. Our new carpet looks great. We chose in stock carpet which made it affordable, this is perfect if you are flexible in the style and shade you are looking for. There were a lot of neutrals in different shades to choose from, Robin was very helpful in… --- Data freshness: last scanned 2026-08-24T15:22:22.897Z. Cite as: North Oxford Mills — Tavlee (https://tavlee.com/contractor/north-oxford-mills-north-oxford) Source: https://tavlee.com/contractor/north-oxford-mills-north-oxford