# Northeast Chimney Sweeps **Trade:** Chimney Services · **Address:** 636 Main St, Woburn, MA 01801, USA · **Phone:** (781) 935-5488 · **Website:** https://northeastchimneysweeps.com/ · **Languages:** English **Rating: 4.7/5** (high confidence) — from 79 reviews across 4 sources. 96% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative. ## The honest read Northeast Chimney Sweeps is a Woburn, family-run chimney company — Joe, his son Ben, and Lydia all show up by name across the reviews — that's built an unusually deep, consistent record: 79 reviews on file since 2021, a 4.9★ Google average from 95 ratings, and customers who describe using them for 7, 11, even 25 years running. What comes up again and again isn't just that the work gets done, but how it's explained. Reviewers across 2022 through 2026 describe photo-documented inspections — before-and-after shots of a crumbling flue liner, a failed cap that had let squirrels nest inside, a two-liner system connecting a boiler and hot water heater — and a pattern of Joe and his crew telling people what doesn't need doing yet rather than pushing every service on the list. One 2026 review described the crew treating a chimney liner job as urgent after a gas water heater started leaking carbon monoxide back into the house with a baby in it; a 2022 review recounts them quietly fixing a chimney another company had capped wrong, no criticism of the competitor, just before-and-after photos of the corrected work. The negatives are real but narrow, and they cluster around scheduling and billing rather than the work itself. A 2023 one-star review said it took over 90 days and six follow-up calls just to get a quote, with the job never actually done. A 2022 review complained about a slow-to-arrive bill and an accusatory tone when the company followed up on late payment. And an older 2022 review simply said an inquiry went unanswered. A 2025 Reddit thread captures the same split in miniature — one commenter called their communication "a bit lacking," while two others chiming in on the same post said theirs was fine. None of that shows up in the last six months, where the four most recent reviews are all five stars, including the carbon-monoxide callout above. If you're weighing them for anything beyond a routine cleaning — a liner, a cap repair, a full inspection — the record says to expect careful, photographed work at a fair price; the one thing worth confirming up front is a firm timeline, especially if your project isn't urgent. **Strengths:** - Photo-documented work — before/after pictures on nearly every job - No upselling — reviewers praise honesty about what's not needed - Deep repeat business — customers cite 11 to 25 years of service **Concerns:** - Slow quotes — one customer waited 90+ days with no follow-through - Billing friction — a payment/communication dispute turned testy **Where sources disagree:** - A 2025 Reddit thread shows disagreement about communication: one commenter called it lacking, two others in the same thread said theirs was easy or fine. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Family-run chimney sweeping, lining, capping and repointing company _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paNk9FSkRZVmcwYkY5TGFWSTJabVpaYlUxWVRuYxAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOjZ6OEJDYVg0bF9LaVI2ZmZZbU1YTnc%7C%7C?hl=en) — “5★ Installed a liner system and replace chimney cap and smoke pipe. Well done and very professional. Appreciate the pictures of our flue pr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oQmF6RnliR1Z4T0dsU1FrbFdXVEkzYkhGRmNXYxAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOnhBazFybGVxOGlSQklWWTI3bHFFcWc%7C%7C?hl=en) — “5★ I highly recommend Joe and team for any chimney work you may need. He recently installed a chimney cap, fixed the crown, and did some rep…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuMXN2ZnZRRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICn1svfvQE%7C%7C?hl=en) — “5★ Joe and his team were extremely knowledgeable and professional. They cleaned out the crumbling clay lining in our chimney and did a two l…” - Google rating 4.9★ from 95 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=11155286304649595896&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 95 ratings” - Reviews from 2022 through 2026 repeatedly describe photo-documented inspections and no pressure to buy unneeded work _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWSVQwbDJWM05hTUZGNVFqSTFXVm80VDBOZlVFRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOjVIT0l2V3NaMFF5QjI1WVo4T0NfUEE%7C%7C?hl=en) — “5★ Finally, a reputable chimney company. After encountering one questionable recommendation after another, we highly recommend Northeast Ch…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnOWVHNlVREAE!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgMCg9eG6UQ%7C%7C?hl=en) — “5★ Extreme professional and transparent. We had 3 different companies come in and it was clear that they were the most competent, honest, a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKb1lEdGVREAE!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgIDJoYDteQ%7C%7C?hl=en) — “5★ Professional, knowledgeable, straight-forward, reasonably priced, and without the gimmicks or "hard-sell" you might get from some of thei…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoOXZyU1FREAE!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICh9vrSQQ%7C%7C?hl=en) — “5★ Joe and whole crew provide really spectacular service. They've cleaned our chimney a couple of times. Joe always takes time to explain th…” - Multiple long-time customers report 11 to 25 years of repeat service _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0clNFTnBTa1YxWlZOSWEydHFjVUZwVm1ZelJGRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOktrSENpSkV1ZVNIa2tqcUFpVmYzRFE%7C%7C?hl=en) — “5★ Northeast Chimney has cleaned my chimney for 25 years. They are prompt, thorough, cheerful and a pleasure to deal with.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSdlBlcXh3RRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICRvPeqxwE%7C%7C?hl=en) — “5★ I have used Northeast Chimney Sweeps for over 11 years. Joe and his team are the best. I recommend him to all my clients and everyone is …” - A 2026 review describes the crew prioritizing a chimney liner job after a gas water heater leak brought carbon monoxide into the house _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkbFUycEVSemhQTW5ocFNEVXhhMHRMVWxRNU1WRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOldlU2pERzhPMnhpSDUxa0tLUlQ5MVE%7C%7C?hl=en) — “5★ I can’t say enough about Northeast Chimney Sweeps. During a routine gas meter change, national grid identified persistent slippage coming…” - A 2022 review described removing a squirrel's nest and re-capping a chimney after another company's inferior work failed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlMGJudS13RRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICe0bnu-wE%7C%7C?hl=en) — “5★ Northeast Chimney Sweeps did an excellent job re-capping our chimney after inferior capping from another company failed and allowed squir…” - A 2023 one-star review said it took over 90 days and six follow-ups to get a quote, with no completed job _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKMlBESktREAE!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgIDJ2PDJKQ%7C%7C?hl=en) — “1★ It has been 3+ months since my inquiry, and while someone stopped by to take a look in April, it has been frustrating to receive any acti…” - A 2022 one-star review described a billing/communication dispute after service, including an accusatory reply from the company _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCaXRYenBnRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICBitXzpgE%7C%7C?hl=en) — “1★ Great service. Not so great on communication or payment options. Edit upon reply: Service person left a bill and it took me three weeks t…” - A 2022 two-star review said the company never responded to an inquiry _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbl82MHpnRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgIDmn_60zgE%7C%7C?hl=en) — “2★ Contacted, no response” - A 2025 Reddit thread shows split views on communication: one commenter called it a bit lacking, two others said theirs was easy or fine _(confidence: low)_ - [reddit.com](https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfp0vtu/) — “r/medfordma — Second northeast, but I’ve always had easy communication.” - [reddit.com](https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfran81/) — “r/medfordma — Third Northeast. I've had work done by them and it was excellent. Don't remember poor communication, but it's been a couple ye…” - [reddit.com](https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfoogih/) — “r/medfordma — Northeast chimneysweeps does pretty good work. The communication is a bit lacking though” - Specializes in Chimney Services _(confidence: high)_ - [Google](https://maps.google.com/?cid=11155286304649595896&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 95 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paNk9FSkRZVmcwYkY5TGFWSTJabVpaYlUxWVRuYxAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CAIQACodChtycF9oOjZ6OEJDYVg0bF9LaVI2ZmZZbU1YTnc%7C%7C?hl=en) — “5★ Installed a liner system and replace chimney cap and smoke pipe. Well done and very professional. Appreciate the pictures of our flue pr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuMXN2ZnZRRRAB!2m1!1s0x0:0x9acf89ca746b4bf8!3m1!1s2@1:CIHM0ogKEICAgICn1svfvQE%7C%7C?hl=en) — “5★ Joe and his team were extremely knowledgeable and professional. They cleaned out the crumbling clay lining in our chimney and did a two l…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License No license record has been checked yet for this contractor. ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Northeast%20Chimney%20Sweeps&query_place_id=ChIJF6EmUQR144kR-EtrdMqJz5o): 4.9★ from 94 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Northeast%20Chimney%20Sweeps&query_place_id=ChIJF6EmUQR144kR-EtrdMqJz5o): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/chimney-cleaning/northeast-chimney-sweeps-0021-16227): Listed on this source - [Official Website](https://northeastchimneysweeps.com): 48 yrs in business · Self-reported profile and service details ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Third Northeast. I've had work done by them and it was excellent. Don't remember poor communication, but it's been a couple years.” — u/Sconscet in r/medfordma (2025-09-23) — https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfran81/ - “Second northeast, but I’ve always had easy communication.” — u/Moment_mom in r/medfordma (2025-09-23) — https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfp0vtu/ - “Northeast chimneysweeps does pretty good work. The communication is a bit lacking though” — u/n8loller in r/medfordma (2025-09-22) — https://www.reddit.com/r/medfordma/comments/1no0kke/chimney_contractor/nfoogih/ ## Recent reviews - **5/5 · Google Reviews · Eric Rosiello · 2026-07-28**: I can’t say enough about Northeast Chimney Sweeps. During a routine gas meter change, national grid identified persistent slippage coming from my gas water heater (carbon monoxide coming back into the house) and had to shut off the water heater for safety purposes, especially with my wife and our 8 … - **5/5 · Google Reviews · Westan Rowan Ventures · 2026-07-19**: Finally, a reputable chimney company. After encountering one questionable recommendation after another, we highly recommend Northeast Chimney Sweep. They were professional, clean, courteous, realistic about the services actually needed, and never tried to oversell the work. Because of our previous… - **5/5 · Google Reviews · S. P. · 2026-07-09**: Installed a liner system and replace chimney cap and smoke pipe. Well done and very professional. Appreciate the pictures of our flue prior with crumbling sections. - **5/5 · Google Reviews · jennie rathbun · 2026-07-01**: Northeast Chimney has cleaned my chimney for 25 years. They are prompt, thorough, cheerful and a pleasure to deal with. - **5/5 · Google Reviews · Mitch Bloom · 2026-01-22**: Lydia was amazing, just another amazing experience from Northeast Chimney sweeps over the years! - **5/5 · Google Reviews · Mary Doherty · 2026-01-19**: We were referred to Northeast Chimney Sweeps by friends and we could not have been more pleased! The service we received was excellent! Although I was at school, my husband was at home and could not say enough good things about how personable and professional Ben was during our appointment. He is… - **5/5 · Google Reviews · Judi O'Neil · 2026-01-14**: This wonderful family represents the kind of people I will ALWAYS give my business to! They are incredibly kind, honest, special people who clearly value integrity, workmanship, and customer satisfaction, above all else! They absolutely exceeded our expectations… and we feel so blessed to have found… - **5/5 · Google Reviews · rubybluedmc · 2025-12-02**: The biggest thing missing today when you contact a contractor of any sort is the engagement and communication - the trust that is built by those 2 things. Whether it is a plumber, an electrician, or a chimney service company - you should be able to ask questions, share your concerns, get and give f… - **5/5 · Google Reviews · Max Connor · 2025-10-18**: I highly recommend Joe and team for any chimney work you may need. He recently installed a chimney cap, fixed the crown, and did some repointing. His attention to detail and honestly both in the quoting process and before and during the job was very refreshing and gave me complete confidence that he… - **5/5 · Google Reviews · Kathryn Vitello · 2025-07-25**: kind, responsive, through, extremely nice, neat . can't say enough good things about Northeast Chimney Sweeps. call them and keep your home safe from chimney fires! they are an exceptional company!!!! --- Data freshness: last scanned 2026-07-29T07:04:36.036Z. Cite as: Northeast Chimney Sweeps — Tavlee (https://tavlee.com/contractor/northeast-chimney-sweeps-woburn) Source: https://tavlee.com/contractor/northeast-chimney-sweeps-woburn