# NW Pest Control

**Trade:** Pest Control · **Address:** 28 Edge Hill Rd, Waltham, MA 02451, USA · **Phone:** (781) 891-5313 · **Website:** http://www.nwpestcontrol.com/ · **Languages:** English

**Rating: 3.6/5** (medium confidence) — from 287 reviews across 7 sources.
86% of sentiment-scored reviews read net-positive. Last 6 months: 45 reviews, 4 negative.

## The honest read

NW Pest Control, based in Waltham, is the kind of company customers describe sticking with for decades — one put it at 21 years, another at 20, several more in the 8-to-10-year range — for routine work like quarterly spraying, rodent bait maintenance, and the occasional wasp or carpenter-bee nest.

The bulk of the recent record backs that up: in reviews from this spring and early summer, named technicians keep coming up favorably — Ryan handled a bad ground-bee infestation in a customer's yard, Anthony Ferro gave a garage and basement a careful check for pest entry points, and another reviewer credited the dispatch team and a technician named John with going above expectations. Its BBB page is an A+, and its Google reviews run 4.5★ across 373 ratings on one listing and 4.7★ across 133 on another.

Look past that and a real pattern of complaints shows up, spread across years rather than confined to one bad stretch. A mice issue that dragged on through more than four months of bait stations and traps was still unresolved as of a customer's most recent review, and in a December 2025 review a tenant's mice problem ran over a year of trap-swapping that cost more than $1,000 with no fix. In a January 2026 review, a customer described inconsistent technicians on a quarterly contract — sometimes nice, sometimes rude — with some visits amounting to a five-minute walk-around; a separate December 2025 review said a roach problem went unaddressed and follow-up questions were refused outright. A July 2025 review, backed by home camera footage, described a visit lasting under five minutes that was billed at $350, with an agitated technician and an upfront-payment demand; a March 2025 review described a technician leaving an apartment in disarray — drawers gone through, furniture disturbed — during a visit. Older reviews echo the same shape: a 2024 review from a self-described 25-year customer said service had declined and felt pushed toward an unneeded $950 job, a 2023 review described being billed full price for a partial, exterior-only treatment, and a 2022 review described repeated no-shows despite confirmation calls.

For straightforward seasonal or contract pest control, the reviews suggest NW delivers for most customers most of the time. Before signing up for anything beyond that routine — a one-off treatment, wildlife work, or an upsell to a bigger job — it's worth asking exactly what's included and getting the scope and price in writing.

**Strengths:**
- Long-term customers — many stay 8 to 20+ years
- Named technicians — praised for careful, thorough inspections
- Responsive service — quick to answer calls and questions

**Concerns:**
- Inconsistent technicians — quality varies visit to visit
- Unresolved pest issues — mice, roaches persisted after repeat visits
- Billing complaints — full price charged for brief or partial jobs
- Missed appointments — no-shows despite confirmation calls
- Property mishandled — one visit left an apartment in disarray

**Where sources disagree:**
- Google shows two different rating aggregates for the business (4.5★ from 373 ratings vs 4.7★ from 133), likely two separate listings

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Long-tenured customers, some with the company 20+ years _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aSFRYRXlSVWhXTTBsUE0xRjZUbXBSYjJsd2VXYxAB!2m1!1s0x0:0x4e4bbafa2f4d9b84!3m1!1s2@1:CAIQACodChtycF9oOmZHTXEyRUhWM0lPM1F6TmpRb2lweWc%7C%7C?hl=en) — “5★ I couldn't be happier with the 21 years of service with NW Pest control. I pay yearly.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210NlNrMHhPVEIwYlRCa1JFRlFlV2MwZUdsd1dGRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOmt6Sk0xOTB0bTBkREFQeWc0eGlwWFE%7C%7C?hl=en) — “5★ NW Pest Control has been taking care of pest problems at my house for over 20 years. They have put Sentricon termite controls in my yard …”
- Named technicians praised for thorough, careful inspections _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5WVUzcDFkMFJoUkZWaVJGSnBVMmRJU0ZoQ1kyYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOl9YU3p1d0RhRFViRFJpU2dISFhCY2c%7C%7C?hl=en) — “5★ Tony was thorough, professional, courteous, personable.  He is a credit to your staff.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSNVJ6Tm1kRlZpZGxSSVVscDNaRzVDVkdsd2FuYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOkR5RzNmdFVidlRIUlp3ZG5CVGlwanc%7C%7C?hl=en) — “5★ The NW Pest Control technician, Mr. Anthony Ferro, did a careful and thorough examination of the garage, basement and back yard for any s…”
- Responsive to calls and follow-up questions _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Rd0xYWkxiRUp5VTBneGJGVllObXhXVmpabVFsRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOnQwLXZLbEJyU0gxbFVYNmxWVjZmQlE%7C%7C?hl=en) — “5★ NW Pest Control has been consistently excellent. All of their technicians are knowledgeable, professional and friendly.  They answer thei…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210T1ZEUlJWR3N0UkhCd2FGbExXVzlSVFZWcU1FRRAB!2m1!1s0x0:0x4e4bbafa2f4d9b84!3m1!1s2@1:CAIQACodChtycF9oOmtOVDRRVGstRHBwaFlLWW9RTVVqMEE%7C%7C?hl=en) — “5★ James, the technician arrived at the requested time period. He was courteous and answered my questions. Whenever I have an issue they are…”
- Inconsistent technician quality and attentiveness across visits _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WUFQxOURjRGwyYW1VeU16WXpPR2d3VG5oVlUxRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOmVPT19DcDl2amUyMzYzOGgwTnhVU1E%7C%7C?hl=en) — “1★ Annual Pest Control Plan, they come by quarterly. Never know who we gonna get, sometimes nice sometimes rude and can't even ask questions…”
- Mice and roach problems persisting despite repeated treatments _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSYWJVRm9hMGQ0VURaM09EUnlhMEp2TVVveFExRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOlRabUFoa0d4UDZ3ODRya0JvMUoxQ1E%7C%7C?hl=en) — “2★ Didn’t take care of the roach problem in my building. When I called back for information about how cockroach activity works, they refused…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xJeVEwSkRNVVUzU0hWZlltNTVVRVo0WjBKbU9XYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOlIyQ0JDMUU3SHVfYm55UEZ4Z0JmOWc%7C%7C?hl=en) — “2★ We have been dealing with the mice issue for over 4 months. Bait stations, snap traps and glue traps are in every room. I purchased bags …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWWVZFMTFSMll4ZEVzMFVIUkljbHBuVEVGb1MwRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOjVYVE11R2YxdEs0UHRIclpnTEFoS0E%7C%7C?hl=en) — “1★ They just place traps without really looking into the issue. My tenant was dealing with mice for over a year and they just kept changing …”
- Camera-documented visit under five minutes billed at $350 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2prd2NVbzVaRWh0YUhnelVXaDJaSGxtWVdsV1MxRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOjkwcUo5ZEhtaHgzUWh2ZHlmYWlWS1E%7C%7C?hl=en) — “1★ Hard pass.  I scheduled NW Pest Control (Waltham) to provide insect control for my home.  I have cameras all around my house and the pers…”
- Apartment left in disarray during a service visit _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3a3RueTRBRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CIHM0ogKEICAgMDwktny4AE%7C%7C?hl=en) — “1★ Left our apartment looking like it had been robbed. Both beds were UPSIDE DOWN! Clothes all over the floor, pictures fallen off the wall,…”
- Missed appointments despite confirmation calls _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQycjVxaWx3RRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CIHM0ogKEICAgID2r5qilwE%7C%7C?hl=en) — “2★ More than once, technicians never showed up,
and this is after receiving numerous confirmation
calls from the company. I also had a negat…”
- Customer felt pushed toward an unneeded $950 upsell _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURIdnFUX1hBEAE!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CIHM0ogKEICAgIDHvqT_XA%7C%7C?hl=en) — “1★ I have used N W Peat control for over 25 years and I use to be extremely happy with their work.  I have notice a decline in their service…”
- Billed full price for a partial, exterior-only treatment _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSanRTamlBRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CIHM0ogKEICAgICRjtSjiAE%7C%7C?hl=en) — “1★ Absolutely terrible customer service. A shame considering their prices are competitive. The company will dispatch staff without schedulin…”
- Termite control using Sentricon bait systems _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210NlNrMHhPVEIwYlRCa1JFRlFlV2MwZUdsd1dGRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOmt6Sk0xOTB0bTBkREFQeWc0eGlwWFE%7C%7C?hl=en) — “5★ NW Pest Control has been taking care of pest problems at my house for over 20 years. They have put Sentricon termite controls in my yard …”
- Rodent trapping and bait-station monitoring _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGdE9IUlZPRXB2WjNKQ1Z6Tm5jbWhUUTJadk4zYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOjFtOHRVOEpvZ3JCVzNncmhTQ2ZvN3c%7C%7C?hl=en) — “5★ I have them on maintenance. I’ve been using them since 2018, when Boston/surrounding cities were inundated with rats and mice. I have suc…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWWVZFMTFSMll4ZEVzMFVIUkljbHBuVEVGb1MwRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOjVYVE11R2YxdEs0UHRIclpnTEFoS0E%7C%7C?hl=en) — “1★ They just place traps without really looking into the issue. My tenant was dealing with mice for over a year and they just kept changing …”
- Bee and wasp nest removal _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toTGFsSTJjelpTWWxodFRuWjJUVjlXYjNwdGFIYxAB!2m1!1s0x0:0x4e4bbafa2f4d9b84!3m1!1s2@1:CAIQACodChtycF9oOkhLalI2czZSYlhtTnZ2TV9Wb3ptaHc%7C%7C?hl=en) — “5★ Ryan helped me tremendously with a very bad ground bee infestation in my yard. He's  very reliable and professional in dealing with pest …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkRFVtcEtVVUpxZUVORmFGbHRSRzU2ZEdwWldYYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOkdDUmpKUUJqeENFaFltRG56dGpZWXc%7C%7C?hl=en) — “5★ It was a pleasure to do business with NW Pest Control for the carpenter bee problem I was experiencing under the soffit and fascia boards…”
- Better Business Bureau grade: A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/pest-control/nw-pest-control-0021-45325) — “Better Business Bureau grade: A+”
- Google rating 4.5★ from 373 ratings on one listing _(confidence: high)_
  - [Google](https://maps.google.com/?cid=16359028545341445503&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 373 ratings”
- Google rating 4.7★ from 133 ratings on another listing _(confidence: high)_
  - [Google](https://maps.google.com/?cid=5641808541909883780&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.7★ from 133 ratings”
- Specializes in Pest Control _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCR1VtbG9MV1JFV0doVlVVcEVUeloyTUZka1NuYxAB!2m1!1s0x0:0x4e4bbafa2f4d9b84!3m1!1s2@1:CAIQACodChtycF9oOlBGUmloLWREWGhVUUpETzZ2MFdkSnc%7C%7C?hl=en) — “5★ Brian was so accommodating!
He refurbished all my traps and even replaced the broken outdoor box!

Very courteous and helpful.
Thank you!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210NlNrMHhPVEIwYlRCa1JFRlFlV2MwZUdsd1dGRRAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOmt6Sk0xOTB0bTBkREFQeWc0eGlwWFE%7C%7C?hl=en) — “5★ NW Pest Control has been taking care of pest problems at my house for over 20 years. They have put Sentricon termite controls in my yard …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkRFVtcEtVVUpxZUVORmFGbHRSRzU2ZEdwWldYYxAB!2m1!1s0x0:0xe306f1c9c38d557f!3m1!1s2@1:CAIQACodChtycF9oOkdDUmpKUUJqeENFaFltRG56dGpZWXc%7C%7C?hl=en) — “5★ It was a pleasure to do business with NW Pest Control for the carpenter bee problem I was experiencing under the soffit and fascia boards…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=NW%20Pest%20Control&query_place_id=ChIJf1eLXzeD44kRf1WNw8nxBuM): 4.5★ from 373 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=NW%20Pest%20Control&query_place_id=ChIJf1eLXzeD44kRf1WNw8nxBuM): 4.8★ from 143 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=NW%20Pest%20Control&query_place_id=ChIJf1eLXzeD44kRf1WNw8nxBuM): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=NW%20Pest%20Control&query_place_id=ChIJf1eLXzeD44kRf1WNw8nxBuM): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/pest-control/nw-pest-control-0021-45325): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/waltham/profile/pest-control/nw-pest-control-0021-45325): Listed on this source
- [Yelp](https://www.yelp.com/biz/nw-pest-control-burlington): Listed on this source
- [Official Website](http://www.nwpestcontrol.com): 50 yrs in business · Self-reported profile and service details
- [Official Website](https://nwpestcontrol.com): Self-reported profile and service details
- [Local Chambers of Commerce](https://business.burlingtonchamberofcommerce.org/list/member/nw-pest-control-1960): Listed on this source
- [Exa](https://nwpestcontrol.com/salem-pest-control/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Patricia Yusah · 2026-06-23**: Brian was so accommodating!
He refurbished all my traps and even replaced the broken outdoor box!

Very courteous and helpful.
Thank you!
- **5/5 · Google Reviews · Craig Tashjian · 2026-06-18**: James, the technician arrived at the requested time period. He was courteous and answered my questions. Whenever I have an issue they are quick to respond.  I am pleased with NW Pest. They perform a needed service at a good value.
- **5/5 · Google Reviews · michael oconnor · 2026-06-18**: The tech was super knowledgeable, pleasant and identified places were the little buggers could get in. Replaced the bait where needed and to tell you the truth all the techs I have dealt with were great.
- **5/5 · Google Reviews · Paul Miquelon · 2026-06-18**: Excellent service all the time
- **5/5 · Google Reviews · Debra Packard · 2026-06-18**: Accommodated date and time of appointment, arrived well within the window, asked about any additional concerns and went about setting the traps and spraying outside and suggested a mid- summer call if needed. All at NW were professional and very easy. Thank you.
- **5/5 · Google Reviews · Kay Dolezal · 2026-06-18**: This company has been responsive to any problems I have had from the beginning.  I especially like that they take the time during the visits to answer my questions.  Definitely five stars,
- **5/5 · Google Reviews · Craig Pierce · 2026-06-18**: Tech came out on short notice and professionally took care of the issue.
- **5/5 · Google Reviews · Teresa Rice · 2026-06-15**: I was using another pest control and they were awful . Had more problem with mice . So far so good with your company
- **5/5 · Google Reviews · Daniel Gedney · 2026-06-15**: John did an incredible job. Above and beyond and a great person. The dispatch team made it all happen too. If you need recurring or point solution pest services (I use them for both), look no further. They are the best around.
- **5/5 · Google Reviews · Judy Cohen · 2026-06-15**: Always great service and pleasant technicians. Very responsive to all concerns.

---

Data freshness: last scanned 2026-07-06T18:59:58.030Z.
Cite as: NW Pest Control — Tavlee (https://tavlee.com/contractor/nw-pest-control-waltham)
Source: https://tavlee.com/contractor/nw-pest-control-waltham