# Ocean Glass Company

**Trade:** Specialty Services · **Address:** 306 Boston Rd, North Billerica, MA 01862 · **Phone:** (978) 667-5154 · **Website:** https://www.oceanglasscompany.com/ · **Languages:** English, Spanish

**Rating: 3.1/5** (high confidence) — from 244 reviews across 7 sources.
79% of sentiment-scored reviews read net-positive. Last 6 months: 51 reviews, 4 negative.

## The honest read

Ocean Glass Company is a North Billerica auto-glass shop where two names come up again and again — Tony and Anthony, the technicians reviewers credit by name for fast, careful windshield swaps. The company says it has run out of the same Boston Road location since 1976.

On Google, a 4.1-star average across 301 ratings sits on top of a long, mixed written record running from 2021 to today. Most of it is enthusiastic and specific: same-day or next-day windshield replacements, a shower-glass enclosure job that beat a four-week quote elsewhere, technicians who lay down protective cloths and clean up after themselves. But a real minority of accounts describe a rougher side of the business — a front-desk or management interaction gone badly wrong, not the glass work itself. Reviewers have described being told to hand over $500 up front after being promised a look-first quote, an appointment that vanished from the schedule after being confirmed twice, and a general manager at what one 2022 review called the Fitchburg, MA store who came across as dismissive on the phone.

A smaller set of complaints is about the work rather than the front desk: one reviewer said a trim piece installed during a windshield job came loose at highway speed and wasn't replaced despite follow-up, another described a windshield seal that let in wind noise for months. A July 2026 review also described repeated miscommunication with a deaf customer over a same-day tint-removal promise, while noting the two installers who did the actual work were kind. BBB lists the company at a B- with one complaint on file for failing to respond.

For a straightforward windshield or auto-glass repair, the pattern in the reviews points toward requesting Tony or Anthony specifically and getting any promised timeline or cost in writing before work starts — the praise and the complaints both cluster around communication and scheduling more than the glass work itself.

**Strengths:**
- Named technicians — Tony and Anthony repeatedly praised for fast, careful work
- Quick turnaround — reviewers cite same-day or next-day windshield service

**Concerns:**
- Front-desk friction — several reviewers describe rude or dismissive staff
- Installation defects — accounts describe a loose trim piece and a wind-noise seal issue
- Scheduling breakdowns — accounts describe missed or lost appointments

**Where sources disagree:**
- Google shows a 4.1-star average from 301 ratings while Houzz shows 3.7 from just 3 reviews and BBB rates the company B-

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Self-reports operating from the same North Billerica shop since 1976, about 50 years _(confidence: medium)_
  - [Official Website](https://www.oceanglasscompany.com) — “Company history (self-reported): Ocean Glass Company has served customers from the same Boston Road shop since 1976.”
  - [Official Website](https://www.oceanglasscompany.com) — “Self-reported 50 years in business”
- Google shows a 4.1-star average across 301 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Ocean%20Glass%20Company&query_place_id=ChIJWU0084Sh44kRG6VJp54zkIQ) — “Google: 4.1★ from 301 ratings”
- Two technicians, Tony and Anthony, are repeatedly named and praised for fast, professional windshield replacements _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OS2FsRXRiVFZ3ZVhoNFprWkNkMVJYZFVKTU5rRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOmNKalEtbTVweXh4ZkZCd1RXdUJMNkE%7C%7C?hl=en) — “5★ Thank you to Tony and Anthony who came out to replace my windshield. They were both fast and effective, even transferred my inspection st…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WRE1WQlJTWGxKYVc5R04yMUtVMlJFVGtWSlMwRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOmVDMVBRSXlJaW9GN21KU2RETkVJS0E%7C%7C?hl=en) — “5★ Tony and Anthony came out today and replaced my windshield in a fast and professional way !”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OME5rUlpSalYwUTFwdExWWjJNREprV1RKSFFrRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOmN0NkRZRjV0Q1ptLVZ2MDJkWTJHQkE%7C%7C?hl=en) — “5★ Did a great job!  Fast and efficient.  Replaced a windshield on a truck.  Not my first time using them.  Highly recommend.  Tony and Anth…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aT1ZucE1XRUZ1TUVGd01HOXZlRkpvU2tsQldWRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOnZOVnpMWEFuMEFwMG9veFJoSklBWVE%7C%7C?hl=en) — “5★ I manage a Plumbing Supply Company and use Ocean Glass exclusively for all my needs.  They are so amazing to work with.  Send the boss a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5YUxURjBhM3BZT1UxMGNXZDViMFJqYlZkdmEzYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOl9aLTF0a3pYOU10cWd5b0RjbVdva3c%7C%7C?hl=en) — “5★ Tony and Anthony were great. I loved them. They were very caring. I am satisfied by their work and how they carried themselves.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5ZlRGRlNjV0UzYm1wMWVGUnVaRll5ZVhaZmEyYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOl9fTFFScWE3bmp1eFRuZFYyeXZfa2c%7C%7C?hl=en) — “5★ Came in for glass, it was discovered I needed a different part, they ordered it immediately and was delivered and fitted within the hour.…”
- Reviewers cite same-day or next-day scheduling for windshield jobs _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aT1ZucE1XRUZ1TUVGd01HOXZlRkpvU2tsQldWRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOnZOVnpMWEFuMEFwMG9veFJoSklBWVE%7C%7C?hl=en) — “5★ I manage a Plumbing Supply Company and use Ocean Glass exclusively for all my needs.  They are so amazing to work with.  Send the boss a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ST1drdFBWemR6TW1wSFMxZHNVbXhPUW1zeGRYYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOnROWktPVzdzMmpHS1dsUmxOQmsxdXc%7C%7C?hl=en) — “5★ After finding a broken window on the back of my vehicle, I was trying to find a shop who could take care of it in short order.  I found O…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2NHJPa0lBEAE!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CIHM0ogKEICAgIDv4rOkIA%7C%7C?hl=en) — “5★ If I could use them as my primary windshield company I would. They never fail. When I call them they are out that day if not the followin…”
- Several reviewers describe rude or dismissive front-desk or management interactions _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tvNWMyZHlkMmRyTjFWNVZUaE9RalpVTTJ4T2NYYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOko5c2dyd2drN1V5VThOQjZUM2xOcXc%7C%7C?hl=en) — “1★ Never in my life have I experienced such poor customer service and unprofessionalism.
The person at the front desk, who I had the displea…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCNVQwUlBibkI0YlZkWlZqZHhWVFU1U0hGdVFuYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOjB5T0RPbnB4bVdZVjdxVTU5SHFuQnc%7C%7C?hl=en) — “1★ Called to make on a Friday to make an appointment , they answered the phone “ hello “ That was the first red flag . Made an appointment o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNmaXZPcTZ3RRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CIHM0ogKEICAgICfivOq6wE%7C%7C?hl=en) — “1★ Horrible customer service. I booked an appointment to have my windshield looked at to get a quote based on the damage, and upon arrival t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlOS1lXzF3RRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CIHM0ogKEICAgIDe9-e_1wE%7C%7C?hl=en) — “1★ Is there a way to give 0 stars???? Very condescending attitude. Tried to get them to quote changing some windows, they could not schedule…”
- A 2026-05-28 review described a trim piece from a windshield job coming loose at highway speed with no replacement after follow-up _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWeWVuVktaalZ4WWsxUFRFNUtVWGxPYkd4TFdYYxAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOkVyenVKZjVxYk1PTE5KUXlObGxLWXc%7C%7C?hl=en) — “1★ Ocean Glass replaced my car windshield. They replaced a piece of trim incorrectly - the first time I hit 60 mph, that piece of trim blew …”
- A 2025-09-12 review described a windshield seal issue causing wind noise that the company called normal when reported _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0WGFYZGFXbTFRYm05R1NUaHVOamRsUnpjMFVsRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOktXaXdaWm1Qbm9GSThuNjdlRzc0UlE%7C%7C?hl=en) — “1★ I got my windshield replaced around spring time and didn’t drive the car on the highway for about 3-5 days. The second I drove on the hig…”
- A 2026-07-15 review described repeated miscommunication with a deaf customer over a same-day tint-removal promise, though it described the two installers as kind _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ReVZscHZWMUE0WXpOWGFtMVBhMDR4ZG1oTlFVRRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CAIQACodChtycF9oOnQyVlpvV1A4YzNXam1Pa04xdmhNQUE%7C%7C?hl=en) — “1★ They took advantage of a deaf person. I hired them to replace my windshield and remove tint from 2 windows. My son set it up for me. Thre…”
- A 2022 Houzz review described a Fitchburg, MA location's general manager as rude and unresponsive over a delayed door installation _(confidence: low)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-fixtures/ocean-glass-company-pfvwus-pf~505645012) — “1★ This is fir the Fitchburg ma store. The "general manager' is rude, degrading and demeaning. I had a pre measurement done for a bathroom d…”
- BBB rates the company B- with one complaint on file for failing to respond _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/n-billerica/profile/window-glass/ocean-glass-company-0021-120398) — “Better Business Bureau grade: B-”
  - [Better Business Bureau](https://www.bbb.org/us/ma/n-billerica/profile/window-glass/ocean-glass-company-0021-120398) — “1 complaint(s) on file (count only)”
- Also offers Windows / Siding / Gutters _(confidence: low)_
  - [Official Website](https://www.oceanglasscompany.com) — “Ocean Glass Company is a North Billerica, MA shop doing mobile auto glass replacement plus residential, commercial, and shower glass work.”
- Also offers Specialty Services _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM3aEtxVTF3RRAB!2m1!1s0x0:0x8490339ea749a51b!3m1!1s2@1:CIHM0ogKEICAgIC7hKqU1wE%7C%7C?hl=en) — “5★ I called several glass companies to get a quote on my showers glass enclosure and Ocean Glass came in at the lowest price and did not mak…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Better Business Bureau](https://www.bbb.org/us/ma/n-billerica/profile/window-glass/ocean-glass-company-0021-120398): Listed on this source
- [Official Website](https://www.oceanglasscompany.com): 50 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-fixtures/ocean-glass-company-pfvwus-pf~505645012): 3.7★ from 3 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Ocean%20Glass%20Company&query_place_id=ChIJWU0084Sh44kRG6VJp54zkIQ): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Ocean%20Glass%20Company&query_place_id=ChIJWU0084Sh44kRG6VJp54zkIQ): 4.1★ from 301 ratings
- [Exa](https://resumecat.com/create-resume?resume_id=6479ffed406d8cd7f5ba9424): 1 web mention across the open web (each linked to its source)
- [Procore Construction Network](https://network.procore.com/p/ocean-glass-and-mirror-co-inc-north-billerica): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Maria Molina · 2026-09-05**: Joe was excellent! Great customer service!
- **5/5 · Google Reviews · Luiza Molina · 2026-09-05**: Huge thanks to Joe for exceptional customer service! This company is truly top tier
- **5/5 · Google Reviews · Yulli Molina · 2026-09-05**: Joe was great to work with\! He was professional, helpful, and very attentive throughout the whole process\. Everything went smoothly, and I was very happy with the service\. I would definitely recommend him\!
- **5/5 · Google Reviews · duda molina · 2026-09-05**: Great Experience with this company! Awesome costumer service and Joe really helped me out, thank you!
- **5/5 · Google Reviews · Doug Iuliano · 2026-08-26**: Tony did a great job, courteous and professional.
- **5/5 · Google Reviews · Fidel M · 2026-08-26**: Working at a shop where we constantly need windshields replaced, Ocean glass has always been a great help in getting us serviced quickly. They usually send out Tony who does a great and fast job replacing the windshields.
- **5/5 · Houzz · Jose Molina · 2026-08-21**: Really nice work for Auto glass. They were able to replace a windshield which no other company were able to. I highly recommend their service!
- **5/5 · Google Reviews · Angel Yuki · 2026-08-20**: Thank you to Tony and Anthony who came out to replace my windshield. They were both fast and effective, even transferred my inspection sticker. Both were very nice.
- **5/5 · Google Reviews · Aldine Anderson · 2026-08-20**: Tony and Anthony came out today and replaced my windshield in a fast and professional way !
- **5/5 · Google Reviews · Blake Ruggiero · 2026-08-18**: They did a great job ! Tony and Anthony were great !

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Data freshness: last scanned 2026-09-06T10:30:17.174Z.
Cite as: Ocean Glass Company — Tavlee (https://tavlee.com/contractor/ocean-glass-company-north-billerica)
Source: https://tavlee.com/contractor/ocean-glass-company-north-billerica