--- title: "Ouellette Brothers Plumbing" description: "Ouellette Brothers Plumbing does plumbing and heating work. In a 2022 review, a customer said their kitchen faucet was running very slow, Brian was at the " doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Ouellette Brothers Plumbing **Trade:** Plumbing · **Address:** 4 E Hoosac St, Adams, MA 01220 · **Phone:** (413) 743-0419 · **Languages:** English **Rating: 2.3/5** (medium confidence) — from 11 reviews across 3 sources. 55% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Ouellette Brothers Plumbing does plumbing and heating work. In a 2022 review, a customer said their kitchen faucet was running very slow, Brian was at the house within an hour of the call, and a new faucet needed to be installed. A 2023 customer praised the company's boiler service. A 2025 customer said they had no trouble getting an appointment and called the prices very fair. Getting on the schedule is where things went wrong for some. A 2025 customer said they called for service in August and were still without heat and without a visit on January 13, 2025; that customer wrote that the company did not want residential clients, only its commercial accounts. A 2024 customer, who had earlier given five stars, said no one had scheduled an appointment nine months after the first call for service and two more calls. A 2022 customer said they were told they were on the list and, after a month, still had not seen anyone. A 2022 customer complained of getting 4-6 letters about a bill they had already paid and said the woman who answered the phone was rude. **Strengths:** - Fast faucet visit — a 2022 customer said Brian arrived within an hour - Fair prices — a 2025 customer called the prices very fair **Concerns:** - Long wait for heat — a 2025 customer waited from August into January - Unscheduled service — a 2024 customer called three times over nine months - Billing letters — a 2022 customer got 4-6 letters after paying ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2022 customer said Brian arrived within an hour of the call about a slow kitchen faucet, and a new faucet was installed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dWJ1QkxREAE!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgIDuubuBLQ%7C%7C?hl=en-US) — “5★ The water was running very slow in our kitchen faucet. I called Ouellette Brothers and within an hour of my call Brian was at the house t…” - A 2023 customer praised the company's boiler service _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4NmJDVjh3RRAB!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgIDx6bCV8wE%7C%7C?hl=en-US) — “5★ Great boiler service. Highly recommend.” - A 2025 customer said they called in August and still had no heat and no service visit by January 13, 2025 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNfelByU0NBEAE!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgIC_zPrSCA%7C%7C?hl=en-US) — “1★ Called back in August for a service and been with out heat. It’s now Jan 13th 2025 and still no service. Lady answers the phone every tim…” - A 2024 customer said no appointment was scheduled nine months after the first service call _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ4LTd1aTBnRRAB!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgID8-7ui0gE%7C%7C?hl=en-US) — “1★ Great crew starting at the phone call to the service and repairs. No hassle professional craftsmanship! I would like to update my 5 star …” - A 2022 customer said they were on a waiting list for a month without a visit _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtNVlfOFNnEAE!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgICm5Y_8Sg%7C%7C?hl=en-US) — “1★ I called was told that I’m on the list waiting a couple day called back same thing it’s been a month of the run around and still haven’t …” - A 2022 customer complained of repeated letters about a paid bill and a rude phone call _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNldmZuX0hREAE!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgICevfn_HQ%7C%7C?hl=en-US) — “1★ BEWARE THIS IS MY SECOND REVIEW. If I could give a zero I would it’s horrible the most expensive cup of coffee yet again they charge me f…” - Google shows 3.8 stars from 24 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Ouellette%20Brothers%20Plumbing&query_place_id=ChIJL7COvWq24IkRvoprgzwtr0c) — “Google: 3.8★ from 24 ratings” - Specializes in Plumbing _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dWJ1QkxREAE!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgIDuubuBLQ%7C%7C?hl=en-US) — “5★ The water was running very slow in our kitchen faucet. I called Ouellette Brothers and within an hour of my call Brian was at the house t…” - Also offers HVAC / Heating & Cooling _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4NmJDVjh3RRAB!2m1!1s0x0:0x47af2d3c836b8abe!3m1!1s2@1:CIHM0ogKEICAgIDx6bCV8wE%7C%7C?hl=en-US) — “5★ Great boiler service. Highly recommend.” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Ouellette%20Brothers%20Plumbing&query_place_id=ChIJL7COvWq24IkRvoprgzwtr0c): 3.8★ from 24 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Ouellette%20Brothers%20Plumbing&query_place_id=ChIJL7COvWq24IkRvoprgzwtr0c): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/adams/profile/plumber/ouellettes-plumbing-inc-0261-245446): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Lynn Leary · 2025-07-12**: The Best - **5/5 · Google Reviews · Martin Packer · 2025-04-17**: I am not having the issues other report with getting an appointment and getting my job done. These guys have always been great for me! Professional and very fair prices! - **1/5 · Google Reviews · mike cahoon · 2025-01-13**: Called back in August for a service and been with out heat. It’s now Jan 13th 2025 and still no service. Lady answers the phone every time and tells me I’m on some list but we have no idea how far on the list I am but they haven’t gotten far on this “list” from previous conversation with her i ackno… - **1/5 · Google Reviews · Gary Fletcher · 2024-12-31**: Great crew starting at the phone call to the service and repairs. No hassle professional craftsmanship! I would like to update my 5 star review to a minus 1 if it is possible. I'm not sure what it is that changed for this company, but this I do know, and it's a clear disregard for this long-time cu… - **5/5 · Google Reviews · Kristopher Saunders · 2023-10-05**: Fair prices awesome work always helped me out - **5/5 · Google Reviews · Kathy Alletson · 2023-08-10**: Fast service as always - **5/5 · Google Reviews · Mark R · 2023-06-11**: Great boiler service. Highly recommend. - **1/5 · Google Reviews · Reb Kop · 2022-09-21**: BEWARE THIS IS MY SECOND REVIEW. If I could give a zero I would it’s horrible the most expensive cup of coffee yet again they charge me for it because I told them what they were doing wrong saying they send a statement each month when 1st I already paid them and 2nd I got 4-6 letters from them in a … - **5/5 · Google Reviews · barbara sherman · 2022-08-24**: The water was running very slow in our kitchen faucet. I called Ouellette Brothers and within an hour of my call Brian was at the house to fix the problem. A new faucet needed to be installed. Brian was professional, knowledgeable and very friendly. We want to thank him and Ouellette Brothers for th… - **1/5 · Google Reviews · Susan Pierce · 2022-02-15**: Never called back --- Data freshness: last scanned 2026-10-09T15:57:15.553Z. Cite as: Ouellette Brothers Plumbing — Tavlee (https://tavlee.com/contractor/ouellette-brothers-plumbing-adams) Source: https://tavlee.com/contractor/ouellette-brothers-plumbing-adams ## Sitemap [Full site index](https://tavlee.com/sitemap.md)