--- title: "P Gagnon & Son" description: "A customer who has had their furnace serviced by P. Gagnon & Son since 2017 says they called to book the yearly service and were told \"I've been instructed" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # P Gagnon & Son **Trade:** Heating Oil Delivery · **Address:** 215 Main St, South Berwick, ME 03908 · **Phone:** (207) 384-2213 · **Website:** https://www.pgagnon.com/ · **Languages:** English **Rating: 2.6/5** (high confidence) — from 279 reviews across 6 sources. 79% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 2 negative. ## The honest read A customer who has had their furnace serviced by P. Gagnon & Son since 2017 says they called to book the yearly service and were told "I've been instructed to not provide you service because you haven't ordered oil" — and got the same answer after offering to order oil too. The company sells heating oil and propane, says it has been in business 122 years and advertises 24/7 emergency service. A 2025 customer of two decades wrote that it carries the same name under different ownership. A 2026 customer said a technician came out when part of their heating system stopped working, quickly found the issue and resolved it. A 2026 customer said two technicians unhooked an old stove and connected the new one the same day. A 2026 propane customer of more than 20 years said a new boiler was installed and that Mike helped them choose which boiler to use. In a 2025 review, a customer who came home to an empty oil tank said a technician who was in Wells came after hours, filled the tank and got the furnace going. A 2021 customer said a technician arrived within two hours, traced a boiler problem to a bad ignition cable, replaced it and explained the fix before leaving. A customer whose furnace was installed in 2016 says a needed part turned out to be obsolete because the furnace, sold new, was seven years old, and that calls about it have gone unreturned for over two months. A customer says they were switched from automatic delivery to will-call in the middle of the season without notice. In 2026, a customer of 10 years said they were left to run out of oil over an $18 balance with no notice of a cutoff. A 2026 customer said they called for two weeks requesting an oil delivery that never showed up. A 2025 customer said a technician doing oil furnace maintenance left oil on the work area and door knobs, and billed two hours for a 45-minute visit. **Strengths:** - After-hours oil fill — a 2025 customer said a tech came from Wells - Same-day stove swap — a 2026 customer's new stove was connected same day - A quick system fix — a 2026 customer said the tech quickly found the issue **Concerns:** - Refused furnace service — a customer was told no service without an oil order - Missed oil delivery — a 2026 customer called for two weeks; oil never came - Older furnace sold new — a customer says the unit sold new was seven years old ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Sells heating oil and propane; says it has been in business 122 years _(confidence: medium)_ - [Official Website](https://www.pgagnon.com) — “About (self-reported, verbatim): In recent years, oil heat has proven to be the superior way to heat your home or business. For all your hea…” - [Official Website](https://www.pgagnon.com) — “Self-reported 122 years in business” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0bFNqSmZabkl4TWt4R1VFUmpTMnh2U0VoRlkwRRAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOktlSjJfZnIxMkxGUERjS2xvSEhFY0E%7C%7C?hl=en-US) — “1★ I've been a customer of P. Gagnon & Son for 10 years and had a deeply frustrating experience that ultimately cost them my business entire…” - A 2025 customer wrote that the company has the same name under different ownership _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGNVIxWTJMVlYxVm1WclZVTm1TRU5RWDA1WVZsRRAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOjF5R1Y2LVV1VmVrVUNmSENQX05YVlE%7C%7C?hl=en-US) — “5★ I have been a loyal customer of P. Gagnon and Son for two decades, under the original ownership which was fantastic and under the current…” - A customer says furnace service was refused because they had not ordered oil _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OSFJtMW1TWFUyWHpkTmIybG9MWFpGUmxGTk5tYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOmNHRm1mSXU2XzdNb2loLXZFRlFNNmc%7C%7C?hl=en-US) — “1★ Very disappointed in these guys unfortunately. I've been receiving service for my furnace with them since I bought my house back in 2017…” - A 2025 customer said a technician came after hours to fill an empty oil tank and restart the furnace _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBNy16U3JBRRAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgMDA7-zSrAE%7C%7C?hl=en-US) — “5★ I had been away for some time and came home to an empty oil tank. I called after hours and soon I was talking to a technician who was goi…” - Boiler repair: a 2021 customer said a technician replaced a bad ignition cable _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHcTQtNFFREAE!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgIDGq4-4QQ%7C%7C?hl=en-US) — “5★ We woke to a cool house and did a cursory look to see if there was anything obviously wrong with our boiler. There was not. Checking the …” - Boiler installation described by a 2026 customer _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwME5USlNPRTlLZUdWcWNXaGtWeTFKY1hreU5IYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOlp0NTJSOE9KeGVqcWhkVy1JcXkyNHc%7C%7C?hl=en-US) — “5★ We recently had a new boiler put in to our home and are so thankful we chose P Gagnon & Son. We have been getting our propane from them f…” - A 2026 customer said a requested oil delivery never showed up after two weeks of calls _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210aFVGbDNRazVoU25veVYwRlBOVGx6VUVaM1lYYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOmthUFl3Qk5hSnoyV0FPNTlzUEZ3YXc%7C%7C?hl=en-US) — “1★ Extremely unreliable. Just cancelled my service with them. Proceed with caution. Continued to call for two weeks requesting oil delivery …” - A customer says calls about an obsolete furnace part have gone unreturned for over two months _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGRWQyWk5lVmRKWlRVelNqZGlTblZ5YTNsc2VXYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOjFEd2ZNeVdJZTUzSjdiSnVya3lseWc%7C%7C?hl=en-US) — “2★ We recently needed service on the furnace they installed in 2016. we were told that the part that was needed was obsolete which seemed o…” - Specializes in Heating Oil Delivery _(confidence: high)_ - [Official Website](https://www.pgagnon.com) — “About (self-reported, verbatim): In recent years, oil heat has proven to be the superior way to heat your home or business. For all your hea…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNRNmJiTXNnRRAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgMCQ6bbMsgE%7C%7C?hl=en-US) — “1★ We have been using P. Gagnon for our oil delivery and boiler service for the last four years. Every time I place an order online for oil …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBNy16U3JBRRAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgMDA7-zSrAE%7C%7C?hl=en-US) — “5★ I had been away for some time and came home to an empty oil tank. I called after hours and soon I was talking to a technician who was goi…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwME5USlNPRTlLZUdWcWNXaGtWeTFKY1hreU5IYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOlp0NTJSOE9KeGVqcWhkVy1JcXkyNHc%7C%7C?hl=en-US) — “5★ We recently had a new boiler put in to our home and are so thankful we chose P Gagnon & Son. We have been getting our propane from them f…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210MWJXRTNiWHB2ZUhCNldHcEtPVlpyU1hGaFVHYxAB!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CAIQACodChtycF9oOmt1bWE3bXpveHB6WGpKOVZrSXFhUGc%7C%7C?hl=en-US) — “5★ P Gagnon's service department is why I am a loyal customer. They show up when you need them! The techs I have worked with are professio…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHcTQtNFFREAE!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgIDGq4-4QQ%7C%7C?hl=en-US) — “5★ We woke to a cool house and did a cursory look to see if there was anything obviously wrong with our boiler. There was not. Checking the …” - Also offers Plumbing _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxeHRibE5nEAE!2m1!1s0x0:0x30fa5dae27a9cc38!3m1!1s2@1:CIHM0ogKEICAgIDqxtblNg%7C%7C?hl=en-US) — “5★ Shane did a great job repairing a leak in a copper supply pipe. Thanks for the prompt and professional service! Most your tech solved th…” ## License Status: **not_found** — verified against the official ME state registry, never self-reported. Re-check at the official registry: https://www.pfr.maine.gov/ALMSOnline/ALMSQuery/SearchIndividual.aspx ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=P%20Gagnon%20%26%20Son&query_place_id=ChIJ0Vl0kIqj4okROMypJ65d-jA): Listed on this source - [Local Chambers of Commerce](http://dovernh.chambermaster.com/list/ql/public-utilities-government-services-19): Listed on this source - [Local News](https://www.lpgasmagazine.com/edp-expands-new-england-presence/): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=P%20Gagnon%20%26%20Son&query_place_id=ChIJ0Vl0kIqj4okROMypJ65d-jA): 4.4★ from 493 ratings - [Better Business Bureau](https://www.bbb.org/us/me/south-berwick/profile/fuel-oil/p-gagnon-son-inc-0021-115744): Listed on this source - [Official Website](https://www.pgagnon.com): 122 yrs in business · Self-reported profile and service details ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “P. Gagnon & Son, the company that provided the propane and necessary equipment for the training.” — fosters.com — https://www.fosters.com/story/news/2005/10/07/area-firefighters-learn-how-to/52594200007/ - “ EDP expands New England presence - LP Gas Magazine News Blog Products Archives Digital Editions Ranking the Top Propane Retailers Suppliers Guide State of the Industry Webinars LP Gas …” — lpgasmagazine.com — https://www.lpgasmagazine.com/edp-expands-new-england-presence/ ## Recent reviews - **1/5 · Google Reviews · Jason Stensney · 2026-09-24**: Very disappointed in these guys unfortunately. I've been receiving service for my furnace with them since I bought my house back in 2017. I've purchased oil from them for most of that time but there had been a couple hiccups and I have used another service for fill ups the last year. I called tod… - **1/5 · Google Reviews · Kenneth Calci · 2026-07-31**: I've been a customer of P. Gagnon & Son for 10 years and had a deeply frustrating experience that ultimately cost them my business entirely — for oil, propane, and equipment maintenance. In early June, I called to request a propane fill when my tank was at 32%. I was told, "No, you're fine, you're o… - **1/5 · Google Reviews · Nancy Kay · 2026-06-12**: Switch to me from automatic delivery to will call in the middle of the season and did not notify me I am filing a complaint with the state - **2/5 · Google Reviews · steven giles · 2026-06-11**: We recently needed service on the furnace they installed in 2016. we were told that the part that was needed was obsolete which seemed odd for a furnace that is only 10 years old. turns out they sold us a furnace that while new, was 7 years hold, hence the obsolete part. They found a spare they h… - **1/5 · Google Reviews · anthony aiken · 2026-05-26**: i have had a service call now for more then 2 months i just don’t understand - **1/5 · Google Reviews · Greg MacFeat · 2026-05-25**: I called them asking about changing the name on the account here since I just moved in and am now the person paying the bill. The woman who answered instantly accused me of trying to aquire information about the person who was previously paying the account. When I told her I was simply trying to cha… - **1/5 · Google Reviews · Kevin Leahy · 2026-03-30**: Customer for 10 years spending 30k on fuel, maintenance and equipment. Budget customer with perfect payment record. Then came the corporate takeover. They let me run out of oil because they said I owed them $18. There was no notice of cutoff. They just let it run out. Stay far away from these people… - **5/5 · Google Reviews · Nicole Ritchie · 2026-03-23**: We recently had a new boiler put in to our home and are so thankful we chose P Gagnon & Son. We have been getting our propane from them for over 20 years so it seemed like the natural choice to use them. They are a trustworthy, reliable company with very friendly staff. Mike was so helpful and hones… - **1/5 · Google Reviews · Nyah Penney · 2026-03-12**: Horrible Customer Support. The technicians and prices are fine. But the Customer Support and the way the company is run, just needs to be resolved. - **1/5 · Google Reviews · Adam · 2026-03-06**: Extremely unreliable. Just cancelled my service with them. Proceed with caution. Continued to call for two weeks requesting oil delivery only for it to never show up. --- Data freshness: last scanned 2026-10-08T22:44:22.521Z. Cite as: P Gagnon & Son — Tavlee (https://tavlee.com/contractor/p-gagnon-and-son-south-berwick) Source: https://tavlee.com/contractor/p-gagnon-and-son-south-berwick ## Sitemap [Full site index](https://tavlee.com/sitemap.md)