# Pann Home Services **Trade:** HVAC / Heating & Cooling · **Website:** https://www.pannhomeservices.com/cambridge-hvac/ · **Languages:** English **Rating: 1.9/5** (low confidence) — from 2 reviews across 3 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low. ## The honest read Pann Home Services is a family-run Woburn and Cambridge plumbing, heating, cooling and remodeling company that says it has served the greater Boston area since the 1950s, now led by Michael Pann. It's BBB-accredited with an A+ grade. The written record here is very thin — just two reviews on file, and both are negative. One describes a $69 service call that grew into a $5,686 charge over five days without heat, calling it "extortion." The other describes a manager who apologizes for missed commitments but doesn't follow through on them. With so few reviews to go on, this isn't enough to characterize the company's typical work — but it's also not nothing: both accounts on file describe the same kind of frustration over cost surprises and follow-through. Anyone considering Pann for a bigger job should get a firm, written estimate before work starts and ask directly how a service call could escalate in price. **Concerns:** - Billing dispute — a review describes a $69 call growing into a $5,686 charge - Follow-through — a review describes promises made but not kept - Thin record — only two reviews on file, both negative ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB accredited with an A+ grade, accredited since 1993 _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Better Business Bureau: accredited / certified / member” - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “BBB profile for Pann Home Services, Inc., 247 Salem Street, Woburn MA 01801 (second location 126 Inman St, Cambridge MA), phone (617) 864-26…” - The company says it is family-owned and has operated in the Boston area since the 1950s, currently led by Michael Pann _(confidence: medium)_ - [Official Website](https://www.pannhomeservices.com) — “Company history (self-reported): The site says its modern history began in 1952 with the formation of the Robert L. Pann Co., tracing the fa…” - [Official Website](https://www.pannhomeservices.com) — “Ownership (self-reported): Family-run: the site names Michael Pann as current company president and grandson of Maurice Pann, and says the n…” - [Official Website](https://www.pannhomeservices.com) — “Stated ownership (self-reported): Family-owned” - A BBB review describes a $69 service call that grew into a $5,686 charge over five days without heat _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Endured 5 days of frigid misery due to Pann HS's negligence. What began as a $69 service call snowballed into a $5686 extortion.” - A BBB review describes a company representative who apologizes for missed commitments but does not follow through on them _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “REMOVEDis a man who promises to get something done but doesn't keep his word, and politely apologizes as many times as needed. He replies to…” - The only two reviews on the company's BBB page are both negative _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “BBB profile for Pann Home Services, Inc., 247 Salem Street, Woburn MA 01801 (second location 126 Inman St, Cambridge MA), phone (617) 864-26…” - Specializes in HVAC / Heating & Cooling _(confidence: medium)_ - [Official Website](https://www.pannhomeservices.com) — “A Cambridge/Woburn, MA plumbing, heating, cooling and remodeling company offering round-the-clock residential and commercial service across …” - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Services offered (Better Business Bureau): AC Repair, Basement Remodeling, Bathroom Remodeling, Carpentry Service, Ceiling Repair, Chimney L…” - Specializes in Plumbing _(confidence: medium)_ - [Official Website](https://www.pannhomeservices.com) — “A Cambridge/Woburn, MA plumbing, heating, cooling and remodeling company offering round-the-clock residential and commercial service across …” - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Services offered (Better Business Bureau): AC Repair, Basement Remodeling, Bathroom Remodeling, Carpentry Service, Ceiling Repair, Chimney L…” - Also offers General Contractor / Remodeling _(confidence: low)_ - [Official Website](https://www.pannhomeservices.com) — “A Cambridge/Woburn, MA plumbing, heating, cooling and remodeling company offering round-the-clock residential and commercial service across …” - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251) — “Services offered (Better Business Bureau): AC Repair, Basement Remodeling, Bathroom Remodeling, Carpentry Service, Ceiling Repair, Chimney L…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License No license record has been checked yet for this contractor. ## Sources - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/general-contractor/pann-home-services-inc-0021-26251): Listed on this source - [Official Website](https://www.pannhomeservices.com): 74 yrs in business · Self-reported profile and service details - [Exa](https://www.checkbook.org/ma/cambridge/plumbers/pann-home-services/ovw3z): 1 web mention across the open web (each linked to its source) ## Recent reviews - **Better Business Bureau · Ld Y**: REMOVEDis a man who promises to get something done but doesn't keep his word, and politely apologizes as many times as needed. He replies to customers requests in a fairly timed manner but doesn't follow through. - **Better Business Bureau · Alexandra R**: Endured 5 days of frigid misery due to Pann HS's negligence. What began as a $69 service call snowballed into a $5686 extortion. --- Data freshness: last scanned 2026-08-09T21:36:41.938Z. Cite as: Pann Home Services — Tavlee (https://tavlee.com/contractor/pann-home-services) Source: https://tavlee.com/contractor/pann-home-services