--- title: "Paul Freeman Plumbing & Heating" description: "Paul Freeman Plumbing & Heating is a plumbing business in Norton, MA. A 2023 Google review says the writer's mother asked him to help with a leaky faucet; " doc_version: "2026-09-28" last_updated: "2026-09-28" --- # Paul Freeman Plumbing & Heating **Trade:** Plumbing · **Address:** 88 E Main St, Norton, MA 02766 · **Phone:** (774) 259-5252 · **Website:** http://www.paulfreemanplumbing.com/ · **Languages:** English **Rating: 2.0/5** (medium confidence) — from 7 reviews across 4 sources. 0% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read Paul Freeman Plumbing & Heating is a plumbing business in Norton, MA. A 2023 Google review says the writer's mother asked him to help with a leaky faucet; he was there from 2:00 to 3:30, replaced the faucet and charged her nearly $700, and after she negotiated he still charged her $611, with no itemized receipt. A 2024 Google review says he worked on the writer's faucet and did not fix it, asked for $100 up front, said a part was needed, and never returned phone calls or came back. A 2022 Google review called it "Extremely expensive and not great work," saying he charged "a ridiculous amount of money for 20 min work." A 2026 Google review says to "avoid at all costs," calling it "not worth the headache." The Better Business Bureau lists an A+ grade. **Concerns:** - Faucet pricing — nearly $700 for a faucet replacement in 2023 - Unfinished repair — 2024 faucet left unfixed after $100 up front - High charges — 2022 review called 20 minutes' work extremely expensive ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2023 review says he charged nearly $700 for a faucet replacement, $611 after negotiation, with no itemized receipt _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwMGFhU29BRRAB!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CIHM0ogKEICAgIDp0aaSoAE%7C%7C?hl=en) — “1★ Avoid this plumber at all costs. Just like other reviews state, he charges a ludicrous, insane amount of money. My mother asked him to he…” - A 2024 review says he did not fix a faucet, asked for $100 up front and never came back _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6OFplZGlnRRAB!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CIHM0ogKEICAgICz8ZedigE%7C%7C?hl=en) — “1★ Avoid this plumber!!! He came in and tackle with my faucet, and did not fixed it. He asked for $100 up front and told me I needed a part,…” - A 2022 review called the work extremely expensive for 20 minutes _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1aE5tQUh3EAE!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CIHM0ogKEICAgICuhNmAHw%7C%7C?hl=en) — “1★ Extremely expensive and not great work. Charged a ridiculous amount of money for 20 min work. Do not use!” - A 2026 Google review says to avoid at all costs _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kb1VsWTVSWGRHWTNSSGVHWlRRbGRtYkhRMGNWRRAB!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CAIQACodChtycF9oOndoUlY5RXdGY3RHeGZTQldmbHQ0cVE%7C%7C?hl=en) — “1★ Worst person to do business with avoid at all costs not worth the headache” - Better Business Bureau grade: A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/norton/profile/plumber/paul-freeman-plumbing-and-heating-0021-12659) — “Better Business Bureau grade: A+” - Google: 2.1 stars from 11 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Paul%20Freeman%20Plumbing%20%26%20Heating&query_place_id=ChIJDUuyGNBh5IkRrKdwDyXRjGs) — “Google: 2.1★ from 11 ratings” - Specializes in Plumbing _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6OFplZGlnRRAB!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CIHM0ogKEICAgICz8ZedigE%7C%7C?hl=en) — “1★ Avoid this plumber!!! He came in and tackle with my faucet, and did not fixed it. He asked for $100 up front and told me I needed a part,…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwMGFhU29BRRAB!2m1!1s0x0:0x6b8cd1250f70a7ac!3m1!1s2@1:CIHM0ogKEICAgIDp0aaSoAE%7C%7C?hl=en) — “1★ Avoid this plumber at all costs. Just like other reviews state, he charges a ludicrous, insane amount of money. My mother asked him to he…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Exa](https://plumberdirectories.com/massachusetts/norton): 0 web mentions across the open web (each linked to its source) - [Google](https://www.google.com/maps/search/?api=1&query=Paul%20Freeman%20Plumbing%20%26%20Heating&query_place_id=ChIJDUuyGNBh5IkRrKdwDyXRjGs): 2.1★ from 11 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Paul%20Freeman%20Plumbing%20%26%20Heating&query_place_id=ChIJDUuyGNBh5IkRrKdwDyXRjGs): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/norton/profile/plumber/paul-freeman-plumbing-and-heating-0021-12659): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Teddy Veiga · 2026-08-19**: Worst person to do business with avoid at all costs not worth the headache - **1/5 · Google Reviews · Allen Lake · 2025-10-02**: Not good. - **1/5 · Google Reviews · kayla little · 2025-05-21**: This creep came into my work place today around 115- 130 and this creep kept taking photos of a old lady and other women in my store - **1/5 · Google Reviews · Terri Neves · 2024-06-03**: Avoid this plumber!!! He came in and tackle with my faucet, and did not fixed it. He asked for $100 up front and told me I needed a part, and never returned my phone calls or came back. He looked like he was on drugs because his eyes were dilated, and he was sweating profusely. He should not have a … - **1/5 · Google Reviews · Robert Barossi · 2023-08-23**: Avoid this plumber at all costs. Just like other reviews state, he charges a ludicrous, insane amount of money. My mother asked him to help her with a leaky faucet. He was there at 2:00 and left at 3:30. He replaced the faucet during that time and charged her nearly $700. Seven. Hundred. Dollars. Fo… - **1/5 · Google Reviews · A B · 2022-07-21**: Extremely expensive and not great work. Charged a ridiculous amount of money for 20 min work. Do not use! - **Better Business Bureau · ann r**: AMR REMOVED, MA March 12, 2026 New Sump Pump Plumber REMOVEDFreeman M57 SUMP PUMP Sump Pump switch out$975.00, time it took less than 1 hour. --- Data freshness: last scanned 2026-09-26T01:40:41.395Z. Cite as: Paul Freeman Plumbing & Heating — Tavlee (https://tavlee.com/contractor/paul-freeman-plumbing-and-heating-norton) Source: https://tavlee.com/contractor/paul-freeman-plumbing-and-heating-norton ## Sitemap [Full site index](https://tavlee.com/sitemap.md)